Claimed

Air India Complaints & Reviews

www.airindia.com

1

Updated: Feb 28, 2025

Complaints 3167

Resolved

295

Unresolved

2872

Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air India

Recently resolved complaints

View all complaints

Mentally harassment

Flight cancellation

Refund of ticket

Most useful reviews

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

Fake job offer letter

Job scam/ fraud in name of job

Air india airlines fraud hr - mohit sharma

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

Featured stories

To get the remaining balance amount of $280 against ticket cancellation

Full refund due to medical reasons

Unacceptable service/refund request

Air India reviews & complaints page 78

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 29 DEERFIELD RD, Somerset, NJ 08873 USA

I purchased two extra leg space seats for traveling in economy class with my booking reference number ymw6d. However, i didn't use them as i upgraded the bom-ewr sector to business class.
So, can you please arrange to return the amount usd 116.80 paid for unused extra leg space seats?
I sent the original email to [protected]@airindia.in on 02/24/2020 requesting to return the amount usd 116.80 paid for two unused extra leg space...

Helpful

Found this helpful?

Write a comment

Address: Gurgaon, Newdelhi

I booked ticket with pnr - z3zlk for airinda flight by flipkart application.
Flight date was on 01st april'20.
This flight was cancelled by airlines & airlines wants to reschedule the amount of pnr for later date.
But i had a family function to attend which already took place & i dont have any other reasons to go to destination anymore.
I have repeatedly called airindia to give me full refund as i dont want to...

Helpful

Found this helpful?

Write a comment

I had booked an airline ticket for prince kumar jain (Email id - [protected]@gmail.com ; mobile - [protected]) from bangalore to surat, trip dated 15 march 2020. The flight was an air india flight ai-519 economy class. I had booked the same through ixigo.com.in ixigo.com, there was an option for taking an insurance policy which covered flight cancellation. Meaning i would get full refund from the partner insurer of ixigo.com (Which is...

Helpful

Found this helpful?

Write a comment

I had booked an airline ticket for preeti jain (Email id - [protected]@gmail.com ; mobile - [protected]) from bangalore to surat, trip dated 15 march 2020. The flight was an air india flight ai-519 economy class. I had booked the same through ixigo.com.in ixigo.com, there was an option for taking an insurance policy which covered flight cancellation. Meaning i would get full refund from the partner insurer of ixigo.com (Which is liberty...

Helpful

Found this helpful?

Write a comment

I booked tiket for 8 april 2020 pnr no is jf2hb from kolkata to imphal but that day air india cancelled flight. Due to this i requested many times for full refund but air india mail me for change date of journey but why i change date of journey because i postponed journey except 8 april 2020.
So i request you please refund me full refund because i was not cancelled my tiket however flight was cancelled by air india so air india should...

Helpful

Found this helpful?

Write a comment

On 07th September 2019 i had booked a ticket for three persons for flight AI491 scheduled for 11th December 2019 at 12:00 hrs. I was forced to cancel this ticket due to involuntary cancellation/rescheduling of this flight. I have not received the refund so far....

Helpful

Found this helpful?

Write a comment

Address: Call centre-Air India-GURUGRAM

I dr kunal parikh booked air india ticket-28th jan2020 e-ticket no[protected] from sydney to ahmedabad. As i cancelled my ticket in 20 minutes by calling back, talk to same customer service attendant. He assure me that refund will processed within seven days as refund is due to death in the family.
After following up airindia by sending multiple emails, personally visited ahmedabad airindia office. I havn't got positive reply....

Helpful

Found this helpful?

Write a comment

I booked flight from Bangalore to kolhapur from MakeMyTrip and flight was cancelled due to corona outbreak. Bus and trains services providing 100% refund ....

Helpful

Found this helpful?

Write a comment

Address: Chennai

I have booked the flight ticket (Airindia) pnr j1kz6 on apr 10 maa to del and return del to maa on april 15, due to covid 19 the flights are canceled by the airlines itself.

The purpose of the booking was to attend my relative marriage, due to the current situation, it is hard to reach. I request you to refund the amount to my bank account as i am seriously in a big financial crisis. I have no plan and reschedule because the...

Helpful

Found this helpful?

Write a comment

Address: 506004

As we know covid 19 is on the peak in india all the services have been shutdown. Indian railways are providing 100% refund on ticket cancellation upto 21 june,
So i want to know that does air india provide full refund on domestic ticket cancellation and upto which deadline?
This is not the request but you have to gave full refund of the cancellation or either we have to complatint with the government....

Helpful

Found this helpful?

Write a comment

Its been more than 20 days since i am waiting for my refund against ticket number # [protected] (Pnr: z2h6r).

Air india failed to give me a confirm ticket from pnq to ixz on 6th march 2020. And finally suggested full refund on 5th march 2020. Since then i have been waiting for my money.

Because of this delay, i am liable to pay late fee and interest on my credit card.

Please initiate the refund...

Helpful

Found this helpful?

Write a comment

Had booked a tkt for my daughter on 19 mar from del to cjb. Rs 7612 was paid by net banking but the tkt was not generated. Had to again book a tkt on the same day and flight, which was successful. Hdfc ref number is[protected] dt 19 mar. Have sent complaints to mail id but no response. Please refund the amount of rs 7612 to my bank account immediately....

Helpful

Found this helpful?

Write a comment

Address: No4 Aundh Road Khadki Pune, Pune, Maharashtra, 411020

Dear sir/ma'am,

1. I major veeraj chandra was to travell from my home in pune to chandigarh by air india flight which was to depart from pune on 24 march at 2155 hours and land in delhi at 0005 hours of 25 march by ai854 followed by a connecting flight to chandigarh by ai443 at 0545 hours at 25 march 2020.

(Booking reference number z9dmc)

2.in view of the appeal by pm shri narendra modi to avoid...

Helpful

Found this helpful?

Write a comment

Address: 29 DEERFIELD RD, 08873

I purchased two tickets from air india to travel in economy class with booking reference pnr ymw6d. I updated the bom - ewr sector to business class on jan 11, 2020, 24 hours before my journey by paying money in inr using the two links sent by air india customer service.
I was asked to pay twice inr 1, 91, 470.00 and inr 86, 010.00 for the update and i understand the second payment inr 86, 010.00, i made is duplicate and excess payment....

Helpful

Found this helpful?

This is with reference to the return ticket refund which has been cancelled by air india on 28th dec 2019. I have been communicating with air india on the toll free number and it has been several times in last two months discussing the same matter of refund and also provided my mobile number. And still nothing has been done. The delay is meaningless and is subject to compensation with explanation. I have been told continously that the refund...

Helpful

Found this helpful?

I have been communicating with air india on the toll free number and it has been several times in last two months discussing the same matter of refund and also provided my mobile number. And still nothing has been done. The delay is meaningless and is subject to compensation with explanation. I have been told continously that the refund will be processed in 20 working days and there is no need to worry about it. But now i am worried about...

Helpful

Found this helpful?

Write a comment

This is in reference to the pnr z2h6r. A day before the final departure air india failed to provide me the booked flight and finally suggested a full refund.

Its been more than 20 days, i am calling on the customer care and dropping mails to their grievance. But nobody responds. The amount is more than 50k inr. And due to their lousy behavior, i am going to miss my credit card payment deadline, which will cause me penalties.br...

Helpful

Found this helpful?

Write a comment

Three tickets of ai-9740 - guwahati to kolkata, departing guwahati at 16.45hrs were procured for 21.03.2020. The ticket fare included food also. However, no food was served on board. Ticket no.[protected]Subhasis dutta), pnr hewwt, ticket no.[protected]Madhumita dutta) and ticket no.[protected]Srijan dutta).
We expect and demand compensation from air india.
Regards
Subhasis dutta
[protected]br...

Helpful

Found this helpful?

Write a comment

I booked a flight from pune to new delhi for march 20, 2020 but i want to get it rescheduled to a later date. I am trying to reach you people since 2 days but no one is responding to that even i sent an email too but no one responded to that as well. Today when they picked the call they said that we can't do anything now. It is not my fault that you people are unreachable to the customers... This is something which you people need to work...

Helpful

Found this helpful?

Write a comment

Dear sir/ma'am,
I tried booking a ticket from new delhi to seoul for date 02 may. Although, while booking ticket, when i made payment on final step then my money amounting rs. 30108/- got deducted as per below transaction details.

However, i didn't receive any mail about ticket booking. I tried contacting their customer care number which is always busy and summarily useless. I have also mailed them on their support...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR