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Air India Complaints & Reviews

www.airindia.com

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Updated: Feb 28, 2025

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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Air India reviews & complaints page 71

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Booked ticket on 9th January 2020, for AI flight departure on 25th May but flight was cancelled by Air India due to COVID19 and it has been 6 months the airline hasn't provided a refund.I did followup emails with Indian Eagle since they booked the flight. It’s been long time and we keep paying credit card interest for this amount and in financial crisis. It would be appreciated if Air India Refund money.
Refund Amount - $3910.00br...

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Ticket no:[protected]

Name-Jitendra kumar sahoo

Waiting for refund more than 4months even lot of email communication, not able to get the amount....

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Due to Air India's mistake, I was off loaded. I'm a foreigner and stranded in India. Air India ruined my only chance to go back to my country during this pandemic time.

And yet, they have not refund me for over a month.

Please help me to get my money back.
The eticket numbers are

[protected]
[protected]

Thanks for the help!...

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Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

The issue that I have experienced was: about the event of denied boarding.
As you can see in the documents attached, Air India eTicket, Indigo return ticket and Covid negative Test report ICMR approved, as required for the travel. I was supposed to fly from Hyderabad to Dubai, but denied boarding, on reaching out Air India staff for...

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SIR

As we are not able to travel with our kids as we had planned for a trip MAY 2020 and booked TICKETS FROM DELHI CHENNAI

DUE TO COVID FEAR ..

NOW IAM JOB LESS AND NEED OF THIS TICKET MONEY TO RUN THE FAMIL BASICS WILL BE THANKUFUL IF THE BOOKED AMOUNT REFUNDED WITHOUT ANY DELAY

REFERENCES TICKET NOS,

PNR NO PNR no is Z9NTM

MANOHARAN MANOHARAN Adult,...

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I have get cancelled my ticket in the month of july 2020 copy enclosed but till date i have not received the refund amount
AYUSH BERRY
INR 20, 000.00
09/ July /2020...

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Address: Delhi and Mumbai

1.I had booked my air ticket from direct portal of Air India, flt was from Jolly Grant, Dehradun to Pantnagar on 14 Feb, the flt was cancelled even after writing numerous e mails and also spoken to customer care executive I have not got my refund till date wherein as per policy I am authorized full refund. Flt No AI 9824 my ticket No (ticket No[protected] booking ref JSW32.
2. I would like to raise the issue to the highest level...

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Address: India

I did a booking on Air India on 1st Sept with Air Ticket ref as below.

E-Tickets[protected],[protected]

Got the refund after 2 Month with transaction details as 0989R00082LVI.
- 0989R00082LVD

As per discussion and ticket summary cancellation charges were 6000 per ticket which was 12000, but the refund amount I received is 34000 less than booking amount as they charge extra 22000 and...

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Booked ticket on 29th June from Coimbatore to New York and cancelled within 24 hours. Air India promised for a full refund of 83k INR within 21 days. I have been calling and writing to ecommerce every 15 days now. On Nov 2nd 2020 when I called they said my refund has already been processed and there is nothing pending. It was a shock as I haven't received anything in my account. I'm not sure whom to contact or complain about this issue. I...

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Hi,
I was booking an Economy ticket from Hyderabad to Delhi for 13th Nov 2020 in the name of Vaibhav Kumar through the Air India website.
But as soon as I gave the OTP for making payment via HDFC Net banking, the payment of Rs 4572 got deducted from my HDFC account( OTP and sms received) and instead of getting the ticket booked status the page was navigated to Error page where I could see the message quoted as mentioned here...

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Hi,
I was booking an Economy ticket from Bangalore to London(BLR -LHR) for 5th Nov 2020 in the name of Divya Singh Bhadoriya through the Air India website.
But as soon as I gave the OTP for making payment via HDFC Net banking, the payment of Rs 23989 got deducted from my HDFC account( OTP and sms received) and instead of getting the ticket booked status the page was navigated to Error page where I could see the message quoted...

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Address: orameshkumar@gmail.com

Canada to Delhi Oct31st 2020 flight, they did not provide use and throw headset, sitting idle without any information on the flight for more than 12 hours is horrible. Worst customer service.
Garbage were not collected properly, even after multiple requests from the passengers, we advised to keep all garbage under the seat.
I took connecting flight to Chennai on 1st Nov 2020, I collected my baggage at Chennai, both my check-in...

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I booked a ticket from Chennai to Singapore but was not able to travel due to lockdown restrictions imposed by govt. of India. I have sent so many emails and made calls to the call centre in the last 7 months but still, there has been no progress. Even DCGA has issued a notice for all the carriers to issue a refund but the national carrier has shown nothing but disappointment in its customer service.

Booking reference no (PNR):...

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I booked a flight ticket (PNR: H14YF, eticket:[protected]/70) for 2 passengers (I and my wife) from Visakhapatnam (VTZ) to Chicago (ORD) with travel date on 30th September 2020 via Air India website. The booking date was 09th September 2020 for Rs. 1, 02, 194. Due to personal reasons we decided not to travel and called Air India's 24x7 customer care number[protected] on 26th September 2020 and requested to cancel our ticket and proceed...

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Address: Air India Regional Head Office Address: Air India Ltd., Airlines House, 113, Gurudwara Rakabganj Road, New Delhi – 110001.

I have cancelled a ticket from MakeMyTrip, due to lockdown situation. I am looking for a refund procedure. I have already cancelled the ticket from MakeMyTrip. Now I want to know about the refund status. Ticket details are below: Ticket No : 098-[protected] & 098-[protected] Passenger Name: Tapas Chakraborty & Sipra Mitra Flight details: AI-776 BLR-CCU Ticket No : 098-[protected] & 098-[protected] Passenger Name : Tapas Chakraborty...

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Address: Rinkugoyal858@gmail.com

Hii. Sir i am gurleen singh my ticket number[protected]..delhi to tronoto on 18augest.MY PNR IS CANCEL by me... I am e mail many times [protected]@airindia . In and [protected]@airindia.in... But not any response by airindia... Pls help me and process my refund...

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Please refer to the ticket details...

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My Air India flight on 20th July, 2020 from CCU to BLR was cancelled by the airline.
I tried claiming a refund through their website, email ID as well as their page on Twitter, but I have received no replies or refund from their side. It has been 4 months already. All of the other airlines have refunded their cancelled bookings.
Their customer care is pathetic and doesn't reply to any of my mails or messages.
My email...

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Hi Team
I have booked an air India tickets from India to London but due to.covid-19 flights got cancelled. I rescheduled the tickets to 14th April 2020 and that too got cancelled. Then I raised cancellation request and asked.for refunds since then amount is not refunded yet. my travel agent has raised refund request with airlines and following up on this. But they haven't provided the details yet.
Could you please take this...

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I booked ticket PNR no YDC3Y which was auto cancelled as per Air India Customer Care.. I booked complaint after no response on call from Air India on www.airsewa.gov.in Query ID WQ467986 dated 15 Sep 20.. I got a main that amount will be refunded on 23 Sep 20 where as till date no amount is received and not getting proper response to my Query also.....

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