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Air India Express Complaints & Reviews

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Updated: Jan 21, 2025
Complaints 672
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125
Unresolved
547
So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝
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6
Ticket cancellation and refunding during travel restriction
4
Air India Ticket refund not received
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I received a offer later please tell me its real or fake

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Compensation for damages to personal passenger luggage in transit
Refund not received even after 50 Days
Not get the agreed refund

Air India Express reviews & complaints page 19

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M
monish siddiqui
Oct 6, 2019
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payment scam (ipjuga)

Address: 211016

On 31 august 2019 i have booked my ticket from air india express website from dubai to lucknow but after payment no any pnr has been generated as just got message that there is website error

After that i have contacted call center and they said please book through makemytrip as there is some issue on air india express website and your refund will be processed within 48 hours

Till now refund has not been processed...
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P
playa
Oct 2, 2019
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fraudulent charge

10/01/2019
Larry dennis blackwell

Please be advised that i have received a transaction alert on my visa debit card from citrusp*airindiaexpress inmumbai

I did not make this transaction and have filed a complaint with my bank

The transaction date is 10/01/2019
The amount is $388.01 usd
Bank name is bbva usa
This is all the information i have

Send any correspondence...
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B
Banshad P Ansar
Sep 23, 2019
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irresponsible finance and customer team

Address: 680121

I have book the ticket from doha to kochi on 31/08/2019 and the amount was debited from my card same time and due to air india website error ticket was auto cancelled. I tried the customer care minimum 20 times by email and phone and go the reply within a 2 days. Same time copied all the emails to finance which i have seen worst irresponsible finance department in india.
Now 23 days completed still i am getting the same reply which...
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S
Santhosh Velappan
Sep 5, 2019
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non receipt of cancellation refund

Address: Flat 204 RED BUILDING Near LLH Hospital, 47094

I had booked an COK-AUH-COK Air India Express ticket (RZUOPQ) for my mom Mrs. Syamala Velappan for travel from COK to AUH and back in April 2019. After the COK - AUH sector was used, we had to cancel the ticket due to certain unforeseen personal reasons. Though the cancellation was made online on 24 May 2019, the refund amount has not been credited to my account yet. Copy of the ticket enclosed....
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V
Vinitha Moras
Sep 3, 2019
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request for refund

Good day,

I booked an airticket for the below flight online through air india express site.
Round trip - muscat to mangalore on 07th nov 2019
Mangalore to muscat on 14th nov 2019

Air lines - air india express

An amount omr 162.080 of got deducted from my bank account instantly. But, i didn't get any confirmation number and airticket.

I have tried to call the airlines...
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S
SABITHA BALAN
Sep 3, 2019
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payment deducted but no ticket issued

I have booked a round trip ticket from dubai to cochin on 28th august 2019 using a credit card [credit card no: 52xx xxxx xxxx x481 (Simply life adcb); dubai], unfortunately, the payment was deducted but the ticket was not issued poping an error on the screen. Further to our discussion with one of the customer care representative, the pnr is issued and he informed that the payment is not credited in the account. But as per our bank statement,...
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G
Ganes Venkitajhalam
Aug 18, 2019
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tickets cancelled without informing me

I had booked 4 tickets for myself, mom, brother and sister in law to travel from trivandrum to chennai. This was during the rains and floods in kerala and trains were being cancelled and flights were not operating from kochi. I had a confirmed booking and when i tried checking in online i couldn't find the booking. Whem i called the airline office i was informed that my tickets were cancelled
I am sure i didn't cancel and we were...
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R
Raju Peddiraju
from Vijayawada, Andhra Pradesh
Aug 6, 2019
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fastag excess debit

Address: PLOT NO-60/C/E, Phase-I,IDA,Jeedimetla, Hyderabad, Andhra Pradesh, 500072

My vehicle no: ts08fy1123
On 27th july 2019 below message received against our fastag account.
"your fastag a/c has been debited for rs. 235 for adjustment entry on 7/29/2019 6:47:49 pm. Balance amount in the a/c is rs. 581 - hdfc bank ltd."

Please clarify what is adjustment entry of rs 235/-
Our mobile no:[protected]
Email id:[protected]@gmail.com...
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J
jzm
Jul 8, 2019
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incomplete transaction - flight booking - request to refund air india charters ltd

On 1st july, i was booking a return flight for my family through air india express website online and paid the payment amount online using bank muscat card. Omr 232.800 debited from my bank account, but air india express website popped up with some error and i did not receive the air india express confirmation booking at that particular time.
Please can you check and advice as i haven't received any feedback from airlines. Next day...
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S
shajahan1965
from Thiruvananthapuram, Kerala
Jul 8, 2019
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ix 373 - flight delay

My wife is a regular passenger in this flight from TRV to CCJ (to and fro) on a weekly basis

On 08/07/2019, it is delayed by two hours but there is no prior intimation. Some times she has to wait in the airport, without having any intimation from the authorities. This is not an odd incident. This happens at least once or twice in a month

It is quite annoying that an airline of Air India flag has such an irresponsible...
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V
veena crasta
Jun 19, 2019
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less check in baggage

Address: Dubai

Before it was 30kg check in baggage from UAE to india. now online booking it is 20kg.but ticket fare high. Y u will give option for 20 and 30kg.u can make it direct 30kg like other airlines. When v book online v don't know it is 20kg. After booking in d written ticket it shows 20kg.butstill high price. Not organised. no proper food service. Overall not good service at all. But price very high....
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S
Sasikumar Palat
from Kunnamangalam, Kerala
Jun 12, 2019
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air india express - lack of responsibility

Address: Dakshina Kannada, Karnataka

I travelled by AIR INDIA EXPRESS ON 04th JUNE, 2019 from MUSCAT TO CALICUT by IX 350. On reaching Calicut, I realised that ONE BAGGAGE was missing and lodged a complaint vide Air India Office vide COMPLAINT TAG NO. AII68570 - [protected] (SEQ No. 1, 5/88) - Name SAHIKH/MUHAMMAD M, Kozhikode. To my absolute disappointed TILL NOW I have not received the missing luggage and in spite of calling several times, I am getting replies that I would...
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L
Linraji
May 10, 2019
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missing

I was travelled air indian express on 6th may 2019 from trivandrm to kochi (Ai 466 06may koc 91) and kochi to jiddah (Ai 963 06may jed 6) and my luggages were missed in between i were travelled in connected flight from kochi to jeddah when arrived kochi i traing to collect my luggage its not on belt and checked baggage assistance of air india they said dont worry u will collect at jeddah air port when i reached jeddah i realised that my luggages...
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A
Anwarkhader
from Delhi, Delhi
Apr 27, 2019
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purposely hold handbag

Address: Puttur vittla, Dakshina Kannada, Karnataka

On 20th april i was checkin in dammam airport i got bording pass and my laguage as per allowed 30+7
I did checkin.. Before checkin they cheked bag and allowed inside

Once i reach gate pass there is one staff start to argue me that i have exceed bagage, have to pay 150 and take my pass,, but i refuced to pay because i dnt have much exceed laguage, also am sure that i have around 7 kg, i asked many time to take measure...
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G
gopika TM
from Bengaluru, Karnataka
Apr 22, 2019
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refund of a failed transaction

Regarding the refund request which you had approved; when we approached our branch, they informed us that there has been no intimation received by your bank instructing sbi to credit back the money which was incorrectly deducted from us.

Kindly address the issue with priority as it has been quite a long time since the erroneous transaction has occurred and there has been numerous number of communications regarding this issue...
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N
Noopur Raghunath
Apr 10, 2019
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airline staff behaviour

Address: Lucknow, Uttar Pradesh, 226001

Dear sir,
I am writing to make you aware of a recent extremely aggravating experience i had with a member of the flight crew on the flight from lucknow to dubai. It happened on ix 193 on 8th april 2019. As soon as the plane had gained altitude, i observed that the first row had two vacant seats. I had earlier enquired at the check in counter to upgrade my seat asking for first row. The check in counter person told me to check with...
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B
Bhimanapati
from Bengaluru, Karnataka
Mar 26, 2019
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name correction

Booked flight from singapore to bangalore, for 15th apr.
For one of the passenger, the lastname has been given as an initial
Not complete name. I have requested airline to include expanded lastname instead of initial by sharing the required documents.

Airline customer care advised me to cancel and rebook bearing the cancellation charges.

Other airline (Booked for 11th apr) did this, with free of...
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D
Diya vasa
from Chennai, Tamil Nadu
Mar 18, 2019
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didn't give 3 months salary to employees

Hi,

My cousin in working in kapico maruthi motors showroom, at chennai kilpauk, they didn't give 3 months salary to all employees working there, when people are asked for salary means they are giving multiple reasons and also didn't give refunds for some customers, all are middle class family members, when they are asking for salary means they are not responding.

Request you to take immediate action and do the...
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Vidhya Vinod
from Neyyattinkara, Kerala
Mar 17, 2019
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staff harassment against a mother and a child against captain rizwan khaleel and cabin incharge seema and reema - ix744

My name is dr vidhya vinod, my baby (14 months old) and i travelled to kannur from sharjah on 16 march 12.30 pm - flight ix 744. My baby has been sick, i was flying home on a emergency without checked in baggages. I did travel with a cabin permissible stroller called yoyo (Which can be folded and it would look like a cabin baggage with a cover). I have always traveled with this stroller across the world. Yesterday when we arrived at the boarding...
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S
Shafimodes
Mar 6, 2019
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air hostess service on ixe814 dubal to mangalore

Air india express ixe 814 dxb-ixe
Date :[protected]. Seat 8d

1. I asked for water prior to take off, she told she will served me shortly and she never returned.
Hostess attire - pant and long shirt

2. Again i asked for water second time to 2nd air hostess, while she was carrying some water bottles to serve to other passengers, indicating me she will serve shortly and never returned.
Hostess...
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