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Air India Express Complaints & Reviews

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Updated: Jan 21, 2025

Complaints 672

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Air India Express reviews & complaints page 21

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Address: Ernakulam, Kerala, 682025

Website: www.airindiaexpress.in

Dear sir / madam,

Pnr: wzwseg
I travelled on ix 475 on 23 june 2018, cok to doh.
The seat 17f was horrible. Reasons are stated below:

1. The left side arm rest was broken from its position and slipped towards the right as it dropped down and was in contact with my thigh. I had to keep my left leg across my right leg through out the journey, just to avoid the pain from the poking arm rest on my...

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Dear sir/ma’am,
This is to request compensation for delayed flight (More than 8 hrs) and a very disappointing experience with air india express:
Flight details:
Flight number: ix 115
Date of flight: 19 may 2018
From: new delhi
To: abu dhabi
Scheduled departure: 20:50 hours
Final departure: 4:45 hours (20 may 2018)
Delayed by: 8+ hours

No of passenger:
Adult:...

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Dear sir / madam,
Good morning!

I had cancelled my air india express return travel (Confirmation number of my ticket is qtyaoz) by visiting air india express office in mangalore dated 05-mar-2018. As per the aie staff, he informed that ticket has been cancelled and will get the refund of it within 1 month. Payment was done through online channel. Until now i have not received any money from aie. Can you please assist...

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I have made the payment of inr 2482.50 for re-scheduling via customer care with payzapp reference no as[protected]. However, rescheduling couldn’t be done due to some issue. Accordingly, i have made the booking via online website.
Request you to kindly return the fund inr 2482.50 and confirm. We have been sending mail to customer care but no revert from them....

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Address: 4484300

We have purchased tickets for air india flight from mumbai to goa (Air india ai-83) on monday 5.3 at 5:30 am. For reasons that were not depended on us, we arrived 20 minutes before the flight.
At the gate, we were told by sherry waran (Air india representative on the gate) that the gate is closed.
We tried to explain that we directly arrived the gate after 18 hours of international flight and we don't have any luggage, just...

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Address: Mumbai City, Maharashtra

Good day,

I ravikumar khulbe had travelled with my wife and my baby from dubai to mumbai with air india express flight ix 438 on the 10th of march 2018.

I checked in at the airport but was told that the stroller i can take inside the aircraft. When i reached the aircraft i had to hand it over to the ground staff as they told me they will be putting it together with the checked in luggage.

Once...

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Address: Ghaziabad, Uttar Pradesh, 201014

I pragati rastogi is really disappointed by the service as this is the forth time i am facing problem with the jar and thrice i had paid and got it rectified for the first time i was misguided that the socket can't be changed so i bought a new jar but the second time it happened they told me that the part is out of stock it would take a while and every time the cost vary and this time i had been told that the socket would cost rs 850 the...

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Address: Mumbai City, Maharashtra

One of our baggage has been lost / misplaced by the airindia airlines transit from dubai to india flight on 4th january 2018.

A complaint has been raised with file reference - bomai31376 for the same with the airlines.

Its now more than a month for the incident, there is no clue or response from the airlines. The support services are so poor, they do not reply emails. The customer care numbers are not getting...

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Address: Mumbai City, Maharashtra, 400063

Our flight ix 248 from dubai to mumbai was delayed by 5and a half hrs and we werent even informed.
Also, after waiting for more than 6hrs on the airport, they inform that there is a further delay by 1.5hrs!
There is no storage facility for bags on dubai terminal 2 and they didn't even check-in our bags early to help us. So everyone had to wait on the airport. There are old couples who were struggling for a seat to sit at the...

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This complaint is for air india express. The airline is sooo pathetic that they do not inform customers of a 3 hour flight delay. The flight gets delayed further and they still don’t care to inform. When questioned on any concierge services or waiting room area, the dubai airport manager says she has no such facility. They don’t have baggage services or refreshment services. And give a we don’t care and we don’t know attitude. They...

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Address: Pathanamthitta, Kerala, 689532

I was supposed to be travel on 21st Dec 2017 from sharja to Thiruvananthaouram on flight no 536 at 20.40 shj time. But flight is delaying around 10 hours. We are not served with even a tea or a water bottle. I was on a 9 days emergency leave and almost finished one day. My prime aim for travelling is to see my new baby born. I hereby request you to kindly consider this and compensate with reasonable reimbursement. We have several things to...

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Address: 8411

Hi
I was travel from bahrain to kozhikode on 29-nov-2017 ix474 with paid seat #1f. I have checked baggage 21kg and hand carry less than 7kg as per airlines law. Unfortunately all cabin are fully (Mostly passengers carrying more than 10kg in hand, i noticed that) and i did not get space inside the air craft. One of the your ground staff come to me very roughly and roodly asked to put my hand carry in luggage with out my permission....

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Address: 474011

Website: narendra.sahu@gail.co.in

Dear sir;

Undersigned could not travelled from delhi to coimbatore on 18.11.2017 under pnr ntacok. And marked under no show case. Kindly confirm how much amount is refunded by air india express. No amount is received till date.
Matter is urgent.
From/to flight stops departure
Del (Delhi international airport, t3, del) terminal 3 / cjb (Coimbatore international airport, cjb) ix - 165 0 sat-18nov2017 19:00...

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My name is Gaurav Sharma, I am writing this email to inform you about a theft case during my travel from Mumbai to Dubai on 30 Sep 2017, PNR: AWCQUF, Air India Express: IX-247.

Initially, when I checked-in on Mumbai airport. I put a strip lock (it was a blue colour indigo airline merchandise strip lock) front of your checked-in desk staff with his permission. However, as I received my bag at Dubai airport I was socked that...

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My brother was travelling from dubai to mumbai air port. He was carrying 43 inch tv set lg which was damaged by air india baggage employee. Please note that my tv set was packed in non-breakable box. We tried to reach out air india officers through email as well as phone numbers given by them. However, we are not getting any response from them. Please investigate it at the earliest and arrange our compensate for same.

Please...

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Address: 691501

I booked ticket from 3 person from dubai to trivandrum. I checked online to find how much is the reschedule fee to prior date. But without making any modify changes or save changes they rescheduled my tickets without making any payments or email confirmation. I was not aware of this and went to airport and found my 2 tickets have been rescheduled and we didnt take flight. Very bad experience from your side....

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Address: Patna, Bihar, 800008

Dear sir

On 22nd of sept i was travelling from jeddah to patna via delhi. But as i reached at delhi airport one of my bag was missing and then i logged a complaint against it giving all the details of the materials in the bag. Then i left from there and went to patna as they told the bag will be delivered at my place as the luggage was left behind at jeddah airport. So now after a week i received my bag which was damaged chains...

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Address: Kollam, Kerala, 691306

I travelleed in ai express from dxb to trv last month and this flight was my worst journey that i flew in my entire life.
1) the ac was not at all working every one was swetting. I just asked the cabin crew they told me that the ac will be switched on after take off. I just winderes is there any safety issue in switching on the ac before take off
2) the window side was fully scratched with pencil and the matt on the window...

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We travelling to dubai in ix 247 on 26/10/17 which is delay by 3 hrs we are 12 members travelling and harrased so much. Why it is delay we want reason and who will reimburse the same. We have family tour to dubai and we lost some places to visit at dubai who will fulfill our lost. We will delay by full one day tour and we loss almost 50000 inr who will responsible for that?...

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Hi team,

I have couple of complains with air india express and goibibo website with respect to my booking made. I had made booking for 5 passengers from chennai to thrivandrum to travel on 29th september 2017. Ticket was booked on 14th september itself and received ticket confirmation. But on 23rd september, air india sent an email saying flight is cancelled due to operational reasons and they did not have any alternative...

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