Claimed

Air India Express Complaints & Reviews

www.airindiaexpress.in

1

Updated: Jan 21, 2025

Complaints 672

Resolved

125

Unresolved

547

So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Air India Express

Having problems with Air India Express?

File a complaint and get it resolved by Air India Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air India Express

Recently resolved complaints

View all complaints

amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

Most useful reviews

Ticket cancellation and refunding during travel restriction

Air India Ticket refund not received

I received a offer later please tell me its real or fake

Featured stories

Compensation for damages to personal passenger luggage in transit

Refund not received even after 50 Days

Not get the agreed refund

Air India Express reviews & complaints page 23

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 110092

I was booked for banglore delhi flight no ai 173 in the name of kanishka tandon, a student. My pnr no was jjb8c.The original flight was to depart at 21.40 on 6th april which was delayed to 0010+1 hr .I had reached the counter at 11.20 pm and to my shock i was told that flight is totally booked despite i was having confirmed ticket.I was told that seats have allotted to others and i can not go by this flight. The type of mental harresment...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

Website: www.airindiaexpress.in

I cancelled a ticket from IXE to BAH for me and my family on 2nd of Dec, 2016. I received a confirmation number 8160WK for this cancellation and I was suppose to get Rs 16, 049/- as refund on my credit card.
I sent an email to their customer care on 28th Of Feb, 2017 asking for the status of Refund. The customer care rep forwarded that email to sg.[protected]@airindia.in,
Lakshmi.[protected]@airindia.in asking about the status of this...

Helpful

Found this helpful?

Write a comment

Address: 110009

My PNR is Q166R0, I arrived from Dubai on IX142/25Feb. After reaching home I realised that one of my big suitcases is damaged from the handle, lock broken and I am missing my gifts articles, perfume and few clothes. The bag was manhandled and the remaining stuff was in haphazard condition. It was a shock of my life to receive my luggage in this condition after my holiday and missing Major all my items. I need your team to replace my bag and...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400065

Website: www.anandindia.in/product/besoft-hair-removal-pads

We have ordered besoft hair removal pads. from ananaindia.in, after viewing its ad on facebook. It claims to remove body hair by using it as mentioned. While ordering I asked the customer helpline weather the product will work as claimed or not to which they assured that it will .The executive also said if not happy with the product then we can return it. We got the delivery on 24/02/2017 . after making payment of 700 Rs including delivery...

Helpful

Found this helpful?

Address: 613004

Website: AIR INDIA EXPRESS

I was denied flying trichy dubai on 20 nov 2015 ticket QKX2XZreason being i was having injury can not sit in AC for 4 hours despite showing doctors certificate though the airport manager recommendation with the chief security personnel support air india express staff denied my journey for no valid reason i had to buy a new ticket to fly next day agony and monetary loss family waited at dubai were panicked emailed customer service and nodal...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

Website: Www.goibibo.com

Hi I booked air India flight through goibibo.com on 3 Feb for Dubai to Mumbai route ..when finishing payment I saw on screen it showed Mumbai to Dubai and I immediately called goibibo and airindia express.. Within 5 mins...but what I found after talking to air India call center is horrible... they didn't even tried to resolve issue or understand it was technical glitch .the lady on phone was persistent that our system will nt accept changes...

Helpful

Found this helpful?

Write a comment

Sir,
I had booked 5 seats in two tickets from trivandrum to chennai for 12/12/2016 in air india express with PNR nos 1FGFIL and 2W797G. But the flight was cancelld because of bad weather. . On the way to air port only they informed me..then i tried to book another day, for that i phoned to tvm office, but no information, then i tried online... that was also fullfilled. then i came back to chennai by train. Then i email the details...

Helpful

Found this helpful?

Write a comment

Address: Thiruvananthapuram, Kerala, 695011

Website: Air India flight delays

I wish to file a complaint with Air India Management on the lax approach shown to passengers on the Trivandrum to Mumbai Sector on January 3rd, 2017.
AI 668 was originally scheduled to depart at 20:10 pm on January 3rd, 2017. We were notified of an hour delay in departure on January 3rd, at 8:05 am, about 12 hours prior to departure.
Later, there were five other notices sent out to passengers notifying them of further delays...

Helpful

Found this helpful?

Write a comment

Address: 00000

Hi im ajeez
im traviling shj to trz on 29/12/2016
my flight time 8.50 pm
time will reschedule to 10.35pm by airline
then now 12.15 still im inside aircraft more than 1.30 hours inside aircraft
no any proper explanation from your staff
im really disappointed in this jouney because tomorrow morning 30.12.2016 i have some important meeting in india

your needful...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

Website: www.consumercomplaints.in

I have booked the Doha Kochi flight for 23 rd Dec 2016 . Pnr D306K3 .The flight is delayed by 2 hours and the service is being provided only upto Kozhikode and no arrangements are being made by the airline for the final destination.
This appears to be a practice with
Henever the Bahrain kozhikode-cochineal flight gets booked with kochi passengers other passengers are dumped .
I am looking for the airline to make the...

Helpful

Found this helpful?

Write a comment

My seat was booked on an air India flight on 3 Dec, while checking in for departures the staff informs that I cannot board the flight as the aircraft is small and now overbooked, I had to reach trivandrum via this flight by 12 pm and also had booking at hotel which are not refundable, the staff here has no answer and no solution for the inconvenience caused.pathetic poor services from air India
Please provide redressal for complaint...

Helpful

Found this helpful?

Address: Mumbai City, Maharashtra

Website: www.airindiaexpress.in

After getting the boarding pass we two passengers namely komath zakkeer hussain, [boarding no. 133;flight ix 419;seat no.27b; 22/09/2016:cok to auh] and mundanvalappil ayithrumon;[boarding no.20 ;flight no. Ix 419 ;seat no.2d 22/09/2016, cok to auh] we requested express coordinator mr. Mathew, he did't do any alternative arrangment or board us on any other express flights supposed to leave in any destination in uae, instead of help he behaved...

Helpful

Found this helpful?

Write a comment

Address: A/TRVAI30401

Website: Consumer compliants

This is to inform you that I had traveled on Air India Express IX540 9 Sep 2016 DXB-TRV, and the flight was not only late for around 5 hours but they missed my luggage. It is not about missing luggage only, but about the unhelpful staff who are not being honest, may be as per the instruction from AI.
I came for 7 days of leave wants to spend some quality time with my family, but the irresponsible and unhelpful nature of your TVR ground...

Helpful

Found this helpful?

Write a comment

Address: 912300

Further to attached email details of reservation, and flight cancellation of ix612 dated 04-aug-2016, you are requested to refund the unused trip amount.

No proper reply from dubai airport aie office or by email. To whom shall we contact at dubai office for refund. No response to our call to aie dubai sales office and by aie airport office.

Really i feel very shame that, our no one is ready to take responsibility....

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

Website: www.airindiaexpress.in

Whomsoever it may concern,

I am manish an indian citizen working and residing in ras al khaimah, uae. Yesterday my wife traveled from ras al khaimah airport to calicut airport, kerala india. She went for medical treatment and was carrying the prescribed medicines from uae's doctors. As the medicines could not be carried over the hand baggage, she had to keep them along with the luggage and the check in process had done without...

Helpful

Found this helpful?

Write a comment

Address: Ludhiana, Punjab

Website: book.airindia.in/itd/itd/lang/en/prg/datePriceLedJourneyCalendar

I am senior citizen eligible for concession on domestic flight when i tried online to book ticket for return journey from delhi (Sept.16, 2016) to mumbai (Sept.18, 2016)
Following is the detail of return fare with concession and without concession :-
The following table shows a breakdown of the return fare for each traveller type.
Senior citizen
Base fare per traveller inr 24, 586.00
Total taxes per traveller...

Helpful

Found this helpful?

Website: www.airindia.in

In the last one month, me and my friends travelled by Air India flight three times.(Routes Goa-Chennai, Bangalore to Mumbai) All the three times, the flight was delayed.
Goa to Chennai - 9th June 2016, 18th June 2016

One of my friend faced a 9 hour delay in flight from Bangalore to Mumbai on 20th June 2016. When he asked them, they said they will give full refund and told him book a new flight (which was very expensive...

Helpful

Found this helpful?

Write a comment

Address: Kozhikode, Kerala, 673572

Respected Sir,
We have booked 11 seats in flight IX 348 for 24 May 2016 from Abu Dhabi to Calicut. Airline Confirmation No: RNOCDS, G1HPXO
Totally there are 11 passengers, 8 out of them are children and one of them is severely suffering by illness. There is a delay of more than 18 Hrs and none of the passengers were not informed about the delay by the Airline authority. And the Airline didn't provided any food and accommodation...

Helpful

Found this helpful?

Write a comment

Address: Navsari, Gujarat, 396321

Out air india express flight ix-251 was booked for two person (Confirmation number 2qmd99) from mumbai international airport on 28th april 2016 schedule departure at 23:40 for sharjah.
We checked in well before departure time & got boarding pass too but as there was too long queue at immigration check & it took more than one hour. We request the security persons deputed there to gave us priority as our departure time was coming near...

Helpful

Found this helpful?

Write a comment

Address: 62393

Dear sir,

Du to my travel from sharjah to varansi, i am forgotten my valet in may bag, after that i have inform to luggage counter he told me that he con't do any think, i am requested him lot, and also air india stop but no body consider me i have lost my one month salary.
When i land in varansi then i checked my bag then i see i have lost my money. I am also inform the custom police he told me i can't do any think...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR