Claimed

Air India Express Complaints & Reviews

www.airindiaexpress.in

1

Updated: Jan 21, 2025

Complaints 672

Resolved

125

Unresolved

547

So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Air India Express

Having problems with Air India Express?

File a complaint and get it resolved by Air India Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air India Express

Recently resolved complaints

View all complaints

amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

Most useful reviews

Ticket cancellation and refunding during travel restriction

Air India Ticket refund not received

I received a offer later please tell me its real or fake

Featured stories

Compensation for damages to personal passenger luggage in transit

Refund not received even after 50 Days

Not get the agreed refund

Air India Express reviews & complaints page 24

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Thane, Maharashtra, 400601

I have 2 tikets booked thru Cleartrip toDubai to travel on 12th May 2016 flight IX 248, Air India Express. I have e visa in hand . PNR K7KHNR. The airline want me to go to their mumbai airport office to verify visa and insert OK to board.
It is ridicuous and defeating the purpose of on line booking. It involves a cost of Rs 1400/- for me to travel to Air India office and half a day time.
No airline has such stupid demand. Hope...

Helpful

Found this helpful?

Flight IX818 (IXE-MCT) was cancelled without any intimation, another flight to IXE-MCT was full. Airline Customer Service is requested me to take full refund.

i want to confirm the cancellation with the reason...

Francis ([protected]@yahoo.com)...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

Website: airindiaexpress.in

Late delivery of checked in baggage (more than 24hrs) at Kl airport from chennai IX622 Air tag number AI522276.So far 11 times we have communicated customer support airindia express through mail, but we did not get any proper answer from them. Customer service forwarded the Kuala Lumpur contact numbers unfortunately not getting any responses....

Helpful

Found this helpful?

Write a comment

Address: 46808

Dear Air India Team,

Recently I have noticed that the tricolor flag colours are different on IX-817. Marked Red Instead of Saffron . could you please advise why???...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400068

Website: airindia express

After flight is cancelled by airlines thay are not giving money bak.
i made call twice and after more than one month they told me that uor refund is rejected without any valid reason.
i am not travelling as flight is cancelled still i will not get refund due to their technical reason.
very poor....

Helpful

Found this helpful?

Write a comment

Address: Kasaragod, Kerala, 671121

Website: Www.airindia.in

First of all just wanna say worst service by airindia.. My pnr is YL5TF flight no AI515 journey date[protected]. Have booked 3 tickets by mistake I wrong surname of one passenger. I contacted air India by waiting 20 mins on hold finally spoke to customer agent explained issue.. Wanted to cancel particular passenger. He told yes and passenger ticket got cancelled.. Later at airport they are telling whole itinerary got cancelled how can these...

Helpful

Found this helpful?

Address: Mumbai City, Maharashtra, 400703

Website: consumercomplaints.in

My FFP Number is[protected]. I believe that from 1-Dec-15 you have started a new process of KYC verification for all the FFP members. I have uploaded my documents on 26-Dec and till date waiting for this verification to get over. Till then, if I login to your portal as a Frequent Flyer then I am not allowed to book tickets !! No call-center member can resolve this issue or give a date for the resolution. Indeed a New Year gift to FFP...

Helpful

Found this helpful?

Write a comment

Address: Thane, Maharashtra, 400604

My mother Mrs. P. Surendranathan was aboard flight AI-682 on 21-Dec-15 from Kochi to Mumbai. Flight landed at Mumbai 10.45 ; however, 2 hrs after landing she has not yet got her checked-in baggage. The ground staff are saying there is some problem with the luggage. This is sheer waste of passengers' time that their problem is not resolved after repeated follow-up with staff at airport....

Helpful

Found this helpful?

Write a comment

Greetings! I'm constrained to bring the following to your attention I flew IX211 Sun 27th Sep PNQ-DXB. If you look at the attached E-ticket it clearly shows that I've booked seat no. 15A and this is a paid seat. Please refer to the attached boarding pass. Your counter staff issued a boarding pass for me with seat no. 16E. Unfortunately for me I noticed this once I passed immigration. This was because the airport was pretty chaotic at that...

Helpful

Found this helpful?

Write a comment

Hi my name is shinoj nair I have bad experience with your airline staff there are not helpful and they are not professional.if responsible person can call me anytime [protected] so I can give you a detailed information about my bad experience with your airlines No Thanks...

Helpful

Found this helpful?

Write a comment

Address: Thiruvananthapuram, Kerala

I, Satheesh M.R, travelled in Air India Express on 19 th September 2015 ( Confirmation number 1WKTXN, Flight no IX - 540 ) When I received my luggage in Trivandrum, from my luggage, Samsung Galaxy note 4, was found missing. Only empty box was there. There is a loss of Rs 40000 to me.It is a shame that there is no safety for our luggage here. If problem not resolved immediately, it wil be escalated to the apex level and with judiciary....

Helpful

Found this helpful?

Dear Authority, My wife and two daughters where supposed to travel today on Sep 2 on airindia express from calicut to Sharjah (Confirmation No./PNR: NEGLAS) since it was strike they have been staying in a near by hotel. When they went to the airport they realised that the flight was rescheduled and obviously they missed the flight. Alternatively I had to book a fresh ticket for airindia tonight and it costed be 72294 rs. I want...

Helpful

Found this helpful?

Write a comment

Had travelled from singapore to nagai for a short visit to attend an important function. I travelled by Air India Express flight no. IX 681 on 08/08/15 landing in trichy .My baggage was misplaced by the airlines and I had to go back to trichy again 2 days later to collect. This affected the whole plan This mistake of theirs caused me an additional expense of around Rs.5000/- for clothes and additional purchases and Rs. 3000/- for taxi fare...

Helpful

Found this helpful?

Write a comment

Dear Sir/Madam, just to let you know the incident happened to me on July 19, 2015. Briefly, I was board on AirIndia Express (IX622; bound to Kualalumpur from Chennai; Seat Number: 14C; Pxr Name: Seyed Mohamed Mohamed Ali) departing at 4.17 pm after a short delay. After 45 minutes, flight crew started distributing meals (I believe its a complimentary one). While the meal was distributed myself and another pxr sat next to me asked another water...

Helpful

Found this helpful?

Write a comment

Address: Pune, Maharashtra

Dear Sir/Madam, This is to request you that I had booked 2 ticket under same name. When I booked ticket from airindiaexpress.in the transaction got failed so I booked same ticket from makemytrip.com. After booking the second ticket I got email for both the tickets. Kindly please cancel the ticket booked from airindiaexpress.in and please refund me my whole ticket amount. 1) Rashida Murtuza 2) Zahra Murtuza Mukadam. Ticket 1 PNR...

Helpful

Found this helpful?

Write a comment

I would like to request for refund for ticket #6ONUA9 for MAA - KUL on 24th June 4.00pm. We came to Chennai airport on 24th June at 3.00pm because stuck in heavy traffic jam and the counter just closed. I've talked to supervisor over there, at least let us go with hand carry bag but he not allow us to do check-in. But the boarding time only at 3.30pm. When I asked air india express counter, they said i can refund the taxes. already sent...

Helpful

Found this helpful?

Address: Dakshina Kannada, Karnataka

I was travelling from mangalore to muscat by AIR INDIA EXPRESS, due to the rain in the morning i was reached to the counter at 6.05 in the morning. air India staff abruptly not accepted my ticket.even though i explained my genuine reason.i was fed off their service. staff they are not co-operate with their passenger. i have bitter experience travelling with AIR INDIA EXPRESS. kindly advise them treat us as their valuable passenger. so i booked...

Helpful

Found this helpful?

Write a comment

Address: Kozhikode, Kerala

PNR 6GSS7G. ticket 13 Jun 2015, in IX473 CCJ DOH – 15:50 19:30, we r on the way to CCJ Airport I got a call from air india call center at 11:14 AM, one Mr. Anoop Pramod IX473 ur flight schedule changed to 00:30 in 14 Jun 2015, and almost 4 times i called and reconfirmed this information is correct or not, After that 12:50 PM 13 Jun2015; I got SMS (attached Photo) when i cross checking around 4 Pm the same call center team saying the flight...

Helpful

Found this helpful?

Address: Kozhikode, Kerala

This is with reference of above subject, the PNR 6GSS7G. I have a confirmed ticket on 13 Jun 2015, in IX473 from CCJ DOH – 15:50 and arrive Doha 19:30, while me and my family is on the way to CCJ Airport I got a call from [protected] at 11:14 AM, one Mr. Anoop Pramod from airindia, saying that my flight IX473 CCJ to DOH has schedule changed to 00:30 in 14 Jun 2015, means same day night you can travel, so at that time we are in Calicut...

Helpful

Found this helpful?

Write a comment

Address: Thiruvananthapuram, Kerala

I, Mrs. Devu Anoop, after boarding the flight, IX537 from Trivandrum to Abu Dhabi on 31/05/2015, later was informed that the flight have got some technical issues and will be cancelled. There was not even a single authorised person to tell us the real ground situation. Its not the first time the air india staff behaving so irresponsible. Making us sit inside the flight for more than 2 hours and later telling us that the flight is cancelled...

Helpful

Found this helpful?

Write a comment