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Air India Express Complaints & Reviews

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Updated: Jan 21, 2025
Complaints 670
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125
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Air India Express reviews & complaints page 27

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A
Ashton Lemos Godinho
from Mumbai, Maharashtra
Sep 2, 2014
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Hospitalisation due to incompetent AI staff

Address: North Goa, Goa

Dear Sir, I was booked to travel from Mumbai to Goa on AI 659 on 29th August at 2010 hrs. As this was a routine flight, I expected to reach Goa by 2120hrs and have my dinner and medication in Goa. However I ended up being hospitalised on the 30th of August due to the incompetence of AI and the details are as below. The flight was to leave at 2010hrs and we boarded at 0740hrs, after boarding the pilot announced that he was waiting for...
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M
Malekar
from Agra, Uttar Pradesh
Aug 25, 2014
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The flight Attendant used the ill tongue..

Address: Uttara Kannada, Karnataka

I was travelling with my infant from Delhi to Goa on 24th August in flight AI865. My seat no. was 31A. The flight Attendant call Sana was very rude and misbehaved with me in the flight. And when i asked her name she said that she was not supposed to tell. When asked why, she made some weird face, called me mad and went away. Later i complained to the the senior Flight Attendant about Sana (flight attendant) she said that she would speak to...
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S
shiyasms
Aug 21, 2014
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miss behavior and harassment from Mr Liju Raj

Address: Kozhikode, Kerala

I was traveling in your flight from calicut to sharjah on 21/08/2014 .14.30 with my family . When i reached my seat no 16 A and 16 B my cabin baggage space is full, due to this reason I can't keep our bag's some were else because there are valuable things. l asked one of the cabin crew why our space is full. He said the other passengers who seated behind they kept their baggage in front because it is easy for them to take once they reach...
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Bharat Sudhakar Kulkarni
from Delhi, Delhi
Aug 20, 2014
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taking fare difference amount in cash without providing receipt

Address: Mumbai City, Maharashtra

On 9th June 2014 I traveled from KUL to CHENNAI with my family on following ticket. You will observe from the ticket that the date of journey is 9th July but I traveled on 9th June 2014. Actually we were supposed to travel on 9th June 2014 however at the time of booking ticket & due oversight we booked return ticket on 9th July instead of 9th June. When we reached KL Airport, we realized our mistake but anyhow we have to travel...
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kotekar sudarshan
Aug 19, 2014
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harassment at the checking counter

My profession is business
I was traveling from Man galore to Dubai, on18th august 2014 at 14.00 by ix-383 my seat number 8c
I travel frequently to man galore, to Dubai, I have business set up in Dubai and Mangalore and china
my checked baggage 12kgs and my hand bag was 9kgs including my lap top, after checked in and collected my boarding pass, while I was moving she called improper way put your hand bag on scale, I...
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T
transways47
Aug 18, 2014
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Mis behaved non discipline Mr. Rubel (supervisor)

Hello Air India General Manager We had flight on 13 Aug 2014 from JFK, New York to Delhi and was cancelled due to technical fault in plane. Air India informed us just few minutes before departure . So there was large passenger gathering in front of Air India counters and mess was there . All the passengers were angry over the staff as they could not control such situation even after 1 hour later. Then we tried to get in touch with supervisor. I...
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S
sudyal
from Kulu, Himachal Pradesh
Aug 18, 2014
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staff

Address: Chandigarh, Chandigarh

My things are stolen while transporting by air india. This gentleman sitting at chandigarh as i dont know as what, Mr Minhas, has the audacity to shout at me when enquiring about my stolen items. He is trying to give me sermons as to i should have carried it as cabin baggage as it was only 11 kgs. Will somebody tell me who is this fellow to trouble me further after shameless act by his counterparts if i may say so. this fellow instead of...
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sudyal
from Kulu, Himachal Pradesh
Aug 18, 2014
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theft

Address: Pune, Maharashtra

I, Ankush Sudyal travelled by AI852 from Pune to Delhi on 14 Aug 14. My baggage was misplaced by air india. I went to baggage counter at New Delhi airport and enquired. They told me to register a complain and asked me where I would like my baggage to be delivered as they had no clue about my baggage at that time. I filed the complaint and asked them to deliver the bag at chandigarh. I asked them about the time required for recovery of my...
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Dear Sir We would like to reverse the seat selection fee for below referred booking for four (4) persons since at the time of selection of seat we were not informed on your web site for any extra fee for seat selection like it is clearly mentioned for extra baggage charges AED 30/- for 10 kg weight Booking Reference VR1H5A Surname Aslam There are four passengers as follows for Route DXB - LKO - DXB Air Carrier - IX 193 /...
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Shubhankar Chakravorty
from Hosur, Tamil Nadu
Aug 4, 2014
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Rs 19,000 stolen from luggage on Air India flight

Address: Bangalore, Karnataka

Hello, I, Shubhankar Chakravorty, had visited Kolkata on July 29 for my grandmother's death by Indigo flight 6E-433. I returned to Bangalore on Aug. 2 around 20.20 from Kolkata, on Air India flight AI-771, but my luggage (a yellow and gray Wildcraft backpack with no provision to lock) didn't reach. I had my clothes, toiletries, food - usual stuff in it, along with a folder with all my degrees, certificates, very vital documents,...
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Kareem Teekey
Aug 1, 2014
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Not refunded

Address: Kasaragod, Kerala

Dear Sir/ Madam, E Ticket No:[protected] Confirmation No: HY8J8 Flight AI 263 Male'- Trivandrum Ticket issued date: 16/12/2013 Date to be travelled: 29/03/2014 Date of Cancellation: 26/03/2014 The ticket was not refunded yet. I do hope the necessary steps from the authority....
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A
arif.mohd
from Hyderabad, Telangana
Jul 30, 2014
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Missing valuable items

Address: Hyderabad, Andhra Pradesh

Sub : Regarding The Missing Valuable Items from the Baggage. Dear Sir/Madam I Was travelling from London to Delhi from the Air India Flight (AI 116) and then a Domestic Air India Flight (AI 560) to Hyderabad. When I arrived at Hyderabad Airport I found one of my baggage was not arrived and I reported about the missing bag (PIR report) and the person on the desk said i will received it by evening on the same day, although i haven't received...
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R
rafeequecha
Jul 28, 2014
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Luggage not delivered

Address: Kozhikode, Kerala

Dear Sir/Madam, I am Rafeeque Chakkanchola from Kerala. I have travelled from Muscat to Calicut on 24.07.2014 by Air India Express flight IX 350. But untill now my luggages are not delivered. I have repeatedly contacted your local office at calicut airport, and even they couldnt confirm when it will be delivered. My baggage numbers are WY 3584-58, 59, 60. Please help me to get my baggages back. My contact details are rafeeque.[protected]@gmail.com Ph:...
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G
gurupad katta
from Mumbai, Maharashtra
Jul 28, 2014
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Delay in flight timings - Delhi - Mumbai

Address: New Delhi, Delhi

Dear Sir/Madam,


I booked flight No. AI 349 dated 28th July 2014 from Delhi to Mumbai. I booked this early flight due to some urgent work in mumbai. I left for airport at around 1:00 AM from my residence after confirming flight timings. When i reached airport, i got message that flight is delayed by 4 hours. Since i have to meet somebody at around 7 AM at mumbai, i missed very important meeting.


Further...
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A
ajayjainkota
Jul 28, 2014
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not getting refund amount as committed by cutomer care

Address: New Delhi, Delhi

Dear Sir, I booked my ticket from Incheon, Seoul to New delhi through cleartrip in Air india Airlines for 30th June 2014. My Trip ID is [protected], Ticket No. is 098-[protected] & Airline PNR is HX86F. Its very surprising that before go to cancellation, I talked to Customer care of Air India and he told me that amount deducted by airline will ne 1450 (as it is no show case) and they have deducted around Rs 5800 for that flight after...
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kishore ramchandani
Jul 16, 2014
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Negligence of attention by Air India

(PNR): JXKNP Web reference AIBE 12091084 Ticket No 098-[protected]Dear Madam, Regret to state that unfortunately I made a grave mistake by appreciating your quick response of apology.I had sent you an email on 16th June regarding the fault on behalf of Air India . Waited for your reply but no response .Again I had sent you a second reminder on the 23th of June and waited patiently but still till today no response. .Your apology will not...
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A
Ajmal Ismail
Jul 14, 2014
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Status of my Airline refund amount

Dear sir, I booked one ticket to "Mr. Shihas Palakkadan Basheer" through my credit card. Same date he can't travel with air line. I requested refund air ticket tax amount to my credit card on last month. "Booking Ref: A5NLNO", Passenger Name: "Shihas Palakkadan Basheer". After that i sent one mail to SG.[protected]@airindia.in, next day i got replay, We have taken refund action on pnr - A5NLNO, Refunded Inr - 3916.93 Videft- [protected].Refunded...
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steve.dmello
Jul 11, 2014
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Nobody to receive call in Dubai office

From past week continuously trying to contact below telephone numbers & no one picks up call!!! TEL:[protected], [protected] [protected] [protected] Don't you feel shame to call yourself national carrier, with this type of service level? I had this kind of bad experience with your Dubai office in the past as well. I had called for several times & finally a Mallu picked call & started talking in Malayalam!...
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J
janish555
Jul 6, 2014
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Bad behavior

Halo Sir,

I am ishaan,
i am forwarding this from sharjah.

Today I called to Air India airlines office in sharjah near K M tradings, about luggage enquiry.time is about 12.30pm. One fellow Mr shyam has taken the call and his conversation was very bad and illegal to any customer care quality parameters. Also he told he was the manager and put my call in one hour hold. Since we have many employees, it is...
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N
Natasha xav
Jul 1, 2014
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Worst customer service !

To, The customer service department, Dear Sir/Madam, I have travelled Air india express on the 6th of April, 2014, from Pune to Dubai, I was charged an extra amount for my luggage, which is acceptable, though the ground staff were extremely rude, unprofessional in the way they dealt with the situation . It's a shame that this is a national carrier ! There is absolutely no professionalism, no standard, no work ethic, . Mr Arvind...
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