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Air India Express Complaints & Reviews

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Updated: Jan 21, 2025
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Air India Express reviews & complaints page 30

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F
fkrshylaseelan
Dec 10, 2013
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AirindiaExpress - Refund request - PNR (HRRENU)

Address: Mumbai City, Maharashtra

I have cancelled this ticket on[protected] and my PNR no is ( HRRENU ). Due to some bad financial situation, I cancelled this ticket. But the amount was not yet credited to my account and the Bank they are charging me. I contact the customer service and they replied me that we they forwarded your issue to our finance department. More than 12 times I got the same reply which was not helpful to me. I don't know how long I have to...
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RIFASNPC
Dec 3, 2013
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Refund of Cancelled Ticket pnr no IDJ19Z

I had cancelled my ticket on 23/07/2013 ( Confirmation number IDJ19Z ). Now its more than 4 months, i didn't receive any refund. I sent around 7 emails to customer support. They are just replying some issues on finance department, they are following up. Please do any necessary action... I am attaching my cancelled ticket......
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nagesh200859
from Mumbai, Maharashtra
Dec 1, 2013
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Unable to book tickets online

Address: Chennai, Tamil Nadu

Most of the times we are unable to book the tickets online. The following is the message: "Your transaction was declined by Cyberspace. Please contact call centre to complete your booking." We are forced to book through Makemytrip immediately after that. There is no call centre details on the net and the telephone numbers provided does not help. Is there any specific reason why we are put to such inconvenience? If...
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T
tahfuad
from Delhi, Delhi
Nov 22, 2013
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Boarding Pass was denied.......

Address: Chennai, Tamil Nadu

My son about to aboard from Chennai to Colombo on 21 of Nov, 2013 but he was denied giving boarding pass by asking him to pay Rs.2000/- for excess baggage. He was carrying only 24.5 kg totally with hand baggage. Normally 20+7 allowed. We are very much doubtful that there is some fraudulent practices is going on in weight etc. And the wort thing is the counter staff was very rude with perfunctory....
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J
jkmar
Oct 27, 2013
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Reimbursement of cancelled ticket

Dear Sir / Madam, Gentle Reminder. Jayakumar [protected]@hotmail.com Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited...
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Address: Mumbai City, Maharashtra

I cancelled booking ref. EVHXZ9 by Air India Express on June 28th, 2013. When followed up on the status, AIE customer service informed that the payment has already been transferred to my account but when I checked with my bank I found that AIE has not transferred the refund amount. Then the AIE Customer service informed that that matter has been advised to their Finance Dept. but there after no response to emails no. I am totally disappointed...
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S
shaapta
Oct 25, 2013
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about loss of 400 GBP with the negligence of customer care executive

I am Abdul Shamnad booked ticket for me and my wife through online. for me an up and down ticket from London Heathrow airport to Cochin and for my wife Cochin to Heathrow for 14th August. (PNR : H921B). then I extended this ticket to 26th October. on 24th October at 4.30 IST, I called Air India Customer Care cell to make an enquiry about extension procedure and notional charges. i enquired them that will the ticket hold for 10th of next month...
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SHIJURAJ K P
Oct 16, 2013
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Not yet received cancellation refund

Address: Kozhikode, Kerala

See the below email date & other details :-

----- Forwarded Message -----
From: customersupport <[protected]@airindiaexpress.in>
To: &apos;Shijuraj Kolayadathuparamba&apos; <[protected]@yahoo.com>
Sent: Saturday, 31 August 2013 11:18 AM
Subject: RE: FOLLOW UP Fw: CANCELLATION REFUND

Thank you For choosing to fly with Air India Express.
On going through...
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H
Harin deep Chhayakar
Oct 6, 2013
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Demanding money with out giving receipt and not issuing boarding pass

Respected sir, Today early morning my son Mr.Mehardeep Chhaykar was supposed to fly to Dubai on flight no-IX-191and attend an exam tomorrow after playing a Rajiv Gandhi international cricket tournament in Panchkula. He had no luggage of ant sort other than his cricket kit and and a small attache with 3 pairs of clothing.The person on duty after seeing his passport with visa of different country stamped demanded Rs-100000 without receipt...
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P
peter.paul
from Mumbai, Maharashtra
Sep 3, 2013
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IMPROPER FACILITY PROVIDED

I MR PETER PAUL JOSEPH booked a airline ticket for my sister from chennai to mumbai (Air India Express IX-602) .The flight was on Sat,31aug 2013.When she traveled in the plane her seat was fully smelling with a sweat.She was not comfortable at all.She also mentioned me that never to book a ticker in Air India express again.Please look into consideration n please do provide a proper facility to your customers....
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L
lmlle48
Sep 2, 2013
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Ticket Refund still not received

September 2, 2013

The Manager
Finance Department
Air India Express,
Mumbai India
E-Mail: [protected]@airindiaexpress.in


This is the 3rd reminder mail that I have sent. The first email was sent on 14th August 2013. The second email was sent on 29th August 2013.



Dear Sir/Madam,

It has been over a month since I canceled 2 tickets...
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K
karpaka
Aug 22, 2013
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flight delayed inordinately

IX 537 AUH - TVC dated 21 August 2013 was iniitially delayed; reason claimed by captain is that slot to take off is not available and captain is trying his best; however, after one hour, captain abandoned the flight. Living arrangements were not provided to passengers on visit visa to UAE who were leaving UAE. No firm information on time of resumption of the flight. Ladies children and strange gents are asked to rest in crowded lounge! The...
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V
visu100
Aug 20, 2013
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Refund not credited

I have booked a ticket from Dubai to Tiruvananthapuram (booking confirmation no.WOVVYW) for self and family (wife & 2 daughters) in April because I was not able to travel, I have cancelled only my ticket on 5-July-2013 from the same booking. The refund amount AED.1,273.35 is not yet credited in my Credit Card (master card). I have been sending emails to customer support several times and they reply saying they have forwarded my...
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Please note that, I (Vivek Kakkayen Manden) was trying to book Air Indian express flight tickets from Kuwait to Kozikode for my friend (Sangeeth Ameri) and family on 9th July, 2013 using my credit card. The travel date is 11th August, 2013. During the booking the process was declined twice and I didn’t get any email notification regarding this. My email id given during that time was vivek.[protected]@gmail.com. Since the process...
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M
M S N MURTY
from Chennai, Tamil Nadu
Aug 17, 2013
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COMPENSATION FOR FLIGHT CANCELLATION DT.04.08.13 BBSR TO KOL.

Address: Assam

Dated : 17.08.13
To,
The Chief Manager, Silchar, Assam
AIR INDIA,

SUB : REDRESSAL OF COMPENSATION FOR FLIGHT CANCELLATION.

Dear Sir,

I would like to submit that at the time of flight Ticket booking on 23rd June’13 by my Travelling Agency M/s. Cyber Dotcom Cachar, Assam Mail Id.[protected]@gmail.com Mobile No-[protected]) as well...
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V
visakhpradeep
Jul 6, 2013
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REFUND OF TICKET CANCELLATION

I had cancelled one airindia express ticket through online on april 08th 2013 as it was purchased through credit card, but the cancellation amount (1060aed) is not yet credited back to my account . its already 3 months passed since the cancellation done, I had sent so many mails regarding this issue to the customersupport of airindia express. but they used to cheat me by sending the same reply that they forwarded the issue to finance...
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S
swarnendusd05
Jun 12, 2013
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HARASSMENT AND LOSS OF MONEY

Address: North 24 Parganas, West Bengal

I am Swarnendu Bhattacharya(student of N.I.T. trichy).
On 8th of june 2013,I had made my bookings for travelling from trichy to Kolkata on www.makemytrip.com.
On 10th of june,2013,I had a flight scheduled at 16:30 p.m from trichy airport,to Chennai.
My reservation and itinerary details was
FLIGHT DETAILS
AIR INDIA EXPRESS,TRICHY TO CHENNAI, E TICKET NUMBER – 87N39G
AIRLINE PNR: 87N39G
DEPARTURE...
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Naveen Puthiyaparambath
Mar 9, 2013
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Booking Refund

Sir,

I had booked a ticket on Air India Express flight IX 384 Dubai-Mangalore on Aug 02,2012.

The flight was cancelled due to operational issues and i had to cancel the booking and apply for full refund of AED 1031.85.

The request was send to [protected]@airindiaexpress.in and I always get reply that the request is forwarded to the finance department. (I had send almost 5-6 reminders and always...
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A
Akhil Garg
Jan 23, 2013
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Refund of 50% of air ticket from chennai to singapore

Refund issues I am having:
I have a serious displeasure over the refund of air ticket (attached with this email) from Chennai to Singapore (Confirmation ID: BTADSU (Chennai to Singapore) scheduled on 10th Feb under my name Akhil Garg.

As per air India express regulations, cancellation charge is 35% of the basic fare+ transaction fee. In ticket attached, the basic fare is 4700 and therefore the reduction should be...
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Singh Jaswinder
from Balasore, Odisha
Jan 20, 2013
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unsober behaviour of staff. Missed my flight because of conflict

I was having flight with air india express from amritsar to dubai. The flight num IX 191 Which was scheduled to depart at 1620hrs 18 dec 2012 amritsar to dubai. I was there at counter of airline when it was still one hour to depart. I gave ma ticket and askd for boarding pass. But they told i was late. I questioned them as there was still one hour to take off. But they started arguing n in no time all of them started dominating . I told them...
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