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Air India Express Complaints & Reviews

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Updated: Jan 21, 2025
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125
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Air India Express reviews & complaints page 32

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S
saadilpv
from Mumbai, Maharashtra
May 17, 2012
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TIcket Refund

One of my ticket from Kozhikode to Mumbai on 2nd May (PNR No. IX[protected] was cancelled on May 1st and the refund not being made as of date. Request you to resolve the issue.

Flight : IX 302
Ticket:- 2nd May 2012, from Kozhikode to Mumbai, PNR No. IX11719086

The issue has been reminded to air india more than three time and they are not responding or giving any proper reply....
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sanam0816
from Mumbai, Maharashtra
May 13, 2012
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Poor Customer Service

Address: Karnataka

This is with regards to are flight from IXE-DXB on 30th March 2012, wherein the customer service was very pathetic, inhuman and worst.
I work for an airline and am aware some situations and circumstances are behond are control ,but as a consumer i expect full co-operation from the Company.
I and my husband were traveling as the the tkt issued online to us showed dep time at 0915 hrs ,we reached airport around 0730 hrs but...
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ganeshsharaf
May 3, 2012
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internet reservation fraud

I did internet reservation for 3 ticket from Kuwait to Kochi for 18th April. I tried to change my booking for a future date on 17th April due to some unavoidable reasons.However the website was down and local air india express office said that they are not authorised office and I have to write to head office in Mumbai and I did so. So far no reply ....
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sweety kaur
Apr 26, 2012
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Rude Behaviour

Address: Amritsar, Punjab

very dissapointed with the service and the rude behaviour of the staff at the Raja sansi airport in Amritsar,Punjab India about the air India express airlines..my mother and father were travelling from amritsar to Dubai and they were treated very bad at the airport because of excess weight and they had to travel all the way again 2 hours back to the city they went from..Very Disgusted!!!! please get back to me regarding this on my email asap.....
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BIBY K
Apr 25, 2012
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PROBLEM TO RESHEDULE THE TICKECT

SIR,/ MADAM

GOOD DAY

IN YOUR NEW DESIGNED AIR INDIA HOME PAGE I AM FACING A PROBLEM TO RESHEDULE THE TICKECT. ONCE I ENTER THE CONFIRMATION NUMBER AND THE LAST NAME OF THE PASSANGER ,THE MESSAGE IS COMING THAT, modification cannot be made to your flight after check in" PLEASE NOTE THAT I HAVE TAKEN RETURN TICKET. PLASE HELP ME I WAND RESHEDULE MY TICKET TO 30TH APRIL 2012 FROM 26TH APRIL 2012....
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C
cmtrafee
Apr 18, 2012
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changes in scheduled date

dear sir,

i have sent a complaint letter related to my ticket reschedule due to flight cancellation to [protected]@airindiaexpress.in from my e mail id [protected]@gmail.com and [protected]@henkelpolybit.com, even after 3 reminders there is no feed back from the department. please let me know what should i do to travel with the same ticket....
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A
anildherajesumitra
Apr 12, 2012
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on line booking

I had plan to book the ticket through online from airindia express web site. I booked ticket, but ticket not generated (due to time out) simultaneously money credited to air India express account. I had informed through email on Jan. 2012 so far no reply. Pls guide me what are the procedure to refund my money ..?...
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M
manoj.lobo
Feb 11, 2012
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Money Refund

Dear Sir /Madam,

I had booked Air India Express ticket from Dubai - Mangalore -Dubai online , on 11th November 2011, due to the technical problem in Air India express web site the money is deducted from my credit card but i did not receive the ticket , i have sent several email's requesting refunding my money to my credit card , but till now nothing is happened , all my email left anaswered , kindly advise to whom...
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M
mustafamapappuram
Jan 30, 2012
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baggage lost

I am mustaffa i have travelled from kozhikode to dubai on 7th january 2012 e-ticket number is IX17264147 and PNR IX11028194. when i reach dubai i didnt receive my baggage and it has been told to me that the baggage was send to abu dhabi and they will call and inform me that when i can collect it. after that i didnot receive any response from air india and when i called back again they have informed me that they will call me and later on someone...
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Krishna Kumar Gopalan
from Mumbai, Maharashtra
Jan 11, 2012
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Stinking cabin

Address: Ernakulam, Kerala

Dear Sir,

I travelled by Air India Express Fllight IX 402 from Kochi to Mumbai today(11/1/2012). We boarded the flight at 9.30 AM. To our horror, we found all passengers covering their nose with what ever they could get. The cabin was stinking of very pungent smell of rotten fish. The smell was so strong and foul that some of the passengers were about to vomit or vommitted. When we spoke to cabin crew, they informed that...
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A
ashi_407
Nov 29, 2011
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WORST FOOD I EVER TASTED IN AIRLINE HISTORY

Address: Kozhikode, Kerala

I traveled in air india express flight from Kozhikode (ccj) to dubai (dxb) on 7th november 2011, guess what they served all uncooked basmati rice with dal curry, WOOW.......is that you get when your traveling in international flight, for me AIR INDIA EXPRESS is THE END.

Hey my fellow indians, if you are an INDIAN CITIZENS then STOP FLYING IN AIR INDIA EXPRESS, dont waste your hard earned money for crap.... there is hardly enough...
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S
shijupk111
Nov 16, 2011
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Payment issue

Dear Sir/Madam,
This is regarding a payment issue happened on 09/11/2011. On that day I booked a Two way ticket from DUBAI to MANGALORE 18/11/11 and 28/11/11.
Because of your server down,I cancelled the transaction.but i got a reference number RF10146338.But the same time my money(AED1490.52) deducted from my account by the transaction no ID 029641 by AIR INDIA CHIX10974139.But i did not got the ticket.So please...
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R
Raje_2011
Nov 4, 2011
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SEAT

On 02/11/2011 , I took an Air India Express flight (IX 419)from Cochin to Abudhabi .There were nearly 35 passengers in all. The seating inside the aircraft was worst.The seat assigned for me was torn & was hanging. The base of the seat could be seen.The air hostess gave me another seat, but seat was worse.The push back button of the seat was missing.I was forced to use my previous seat.This is the condition for many of the seats.Passengers...
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J
jiljomon
from Gurgaon, Haryana
Nov 4, 2011
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flight cancelled

Address: Gurgaon, Haryana

my name is mrs jessy alex.i took one ticket from new delhi to cochin on 06/11/11(flight no 9-411).but the flight cancelled.i did not get any phone call from anyware.so please do the needful for me.i want to go on that day otherwise day after....
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M
micks12
Nov 2, 2011
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PNR: IX10665955: Cancelled after 1 and half months of booking

Address: Ghaziabad, Uttar Pradesh

Air India Express,

I had booked below inbound & outbound tickets with your airlines on 19 September, 2011.
I got an email from you, saying that flight IX411/DEL-COK dated 11th December 2011(PNR: IX[protected] has been cancelled

How can you cancel a flight after 1 and half months of booking.

Moreover, you have also cancelled my flight from Cochin to New Delhi dated 16th December, 2011 without...
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V
vvattathara
from Mumbai, Maharashtra
Sep 15, 2011
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Hiking the Ticket charges two months after booking

Address: Thane, Maharashtra

I had booked my tickets for Diwali holidays from Mumbai to Cochin, Travel date 22nd October, in Air India Express fight No IX204/22OCT
I booked my tickets on 11th July. At the booking time the ticket charges for all airlines was almost same, a few thousands difference was only there. Since Air India Express was offering the lowest among them. I booked that ticket charges was Rs 7000 for 3 adults and 1 Infant. After two months time,...
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Y
yadav14vijay
Sep 10, 2011
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flight cancelled but no full refund

Address: Pune, Maharashtra

Sub: Ticket cacellation Refund amount

PNR : IX10515774

Dear Sir,

This has reference to the above mentioned subject and the PNR IX10515774. The above mentioned tickets were made for Kochi-Delhi for journry on 29 th Aug 2011. Later the flight was cancelled due to one inident happened on runway on that day and airport was closed for that day.

I have booked ticket online so i was told...
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S
sugha41
from Chennai, Tamil Nadu
Jul 13, 2011
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Worst Customer care

Address: Chennai, Tamil Nadu

I booked ticket in Air india express and saved Rs 200 compared to other airlines.

Since I wanted to make modification in the ticket, I tried calling customer care and to my surprise, none of the customer care is answering the phone.

I tried calling delhi, mumbai, mangalore, pune, chennai and nobody answers, Few numbers given in the website are not working.

From chennai, I tried calling to delhi...
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sugha41
from Chennai, Tamil Nadu
Jul 13, 2011
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Poor customer care

Address: Central Delhi, Delhi

I would advise not to book any ticket in airindia express airline.

I have booked chennai -colombo ticket and wanted to modify name info and I tried to call customer care.
Trust me, I have been trying all the customer care of chennai, delhi, hyderabad, pune, mumbai and nobody answers.

Finally I got connect to delhi customer care and said they can't help and try to give direct number. That number is...
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S
skattoor
Jun 15, 2011
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Flight Cancelled-Refund

I have booked a flight Sharjah-Cochin in August 2010 on Air India Express, Online using credit card.
The day before the flight, I was informed that the flight is cancelled and I'm eligible for a 100% refund of the ticket.

Some how I managed to book another flight and cancelled the AirIndia ticket. But I received only 70% of the ticket.
I communicated to the AirIndia express customer care by emails and also...
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