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Air India Express Complaints & Reviews

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Updated: Jan 21, 2025
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Air India Express reviews & complaints page 33

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P
Prannoyc
from Dumka, Jharkhand
Jun 12, 2011
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Baggage not loaded onto the flight

Address: West Bengal

Terrible Experience with Air India Express Singapore to Calcutta flight

I took IX 933 flight from Singapore to Calcutta on Friday (June 10 2011). My flight experince was ok but when I landed to Calcutta airport with mt friend from Singapore I was surprised to know that check-in baggage of more than 50% passengers didn't arrived Calcutta airport. Lucky my friend from Singapore didn't had any check-in bag. It 2 days...
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sashidoha
from Thiruvananthapuram, Kerala
Jun 10, 2011
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Non-refund of ticket

Address: Ernakulam, Kerala

I had booked a seat for 10th June in the Doha bound Air India Express Flight IX457 from Kochi. The booking was made online on 1st June against a payment of Rs7,712/- from my debit card. Due to unforeseen reasons I wanted to cancel the booking, and accordingly on 7th June I retrieved the booking in the website for cancellation. I clicked on the link "cancel PNR', and I was promptly directed to another window which displayed the...
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iqbalahmad
from Jaipur, Rajasthan
Jun 7, 2011
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missing the flygh

Address: Unnao, Uttar Pradesh

Dear,
I travelled/started on 07/062011 from lucknow (India) by Air India to dubai (dubai international Air port terminal it) by lucknow - Frankfurt (Air India axpress )-Marseille (Lufthansa- Flt. LH 4350) . My checked in Baggage was not handled properly at Frankfurt by AI and hence as on today I have not got my Baggage at Marseille.The tag on the bag is having number tag no. is AI600183.My e-ticket number is IX16080039, my India...
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balbindar.kaur
from Kolkata, West Bengal
May 16, 2011
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REFUND STATUS

Address: North 24 Parganas, West Bengal

I m booked two sector international ticket which is from kolkata to dhaka on 11/3/11 and second one from dhaka to kolkata on 13/3/11 in the name of Subhas Bera. Second ticket is cancelled from air india office but balanced amount is not returned. E Ticket : IX15335604 , PNR : IX09339571 . So, Please look into this matter .......
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S
sreekumar.siva
May 10, 2011
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wrong seat allotment

Address: Kozhikode, Kerala

This is reference to the attached ticket booked for my daughter and the boarding pass issued in flight IX-343 from Calicut to Dubai on 10th May 2011.
While booking the ticket I had paid for a selected seat in the front row for my daughter, since she is travelling alone. (seat no 11a alloted instead of 1A)
The treatment she got at the airport was so arrogant, and the airport staff was not at all co-operative.
Since she...
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shanojdevassy
from Mumbai, Maharashtra
May 2, 2011
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Boarding denied

Address: Mumbai City, Maharashtra

Hi,

I had booked a flight from Mumbai to Cochin by Air India Express for thier 6pm flight on 30th Apr. The booking was done almost 2 months in advance. Just a few days before the travel date i get a mail from the airline that the time has been preponed to 5pm. Despite of this i managed to reach the airport check in counter by 4pm. However, i was denied boarding and the reason given was the flight was "Over booked"....
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praveendxb
Apr 23, 2011
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Online Booking Ticket Not Issued

I would like to complain against Air India Express. I had booked (from Dubai) a one way ticket from Jaipur to Dubai for the 8th May 2011 through online website. During the online booking, my credit card was charged for 32693.92 and a reference number was issued. However, due to a malfunction in their website, I did not receive the PNR number nor the tickets in my email.

The Dubai office of Air India Express said they are...
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R
RRMLORE
Mar 19, 2011
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IRREGULAR TIMINGS OF LANDING

Address: Dakshina Kannada, Karnataka

THI IS TO BRING IN TO YOUR KIND ATTENTION THE PASSENGER FLIGHT NO IXE 816 FROM ABUDHABI VIA MUSCAT TO MANGALORE HAS REACHED 50 MIN EARLIER,PLEASE CLARIFY THE EARLY LANDING AS THE FLIGHT WAS NOT ON THE SCHEDULED TIME....
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A
ato
Jan 19, 2011
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COMPLAINT AGAINST AIR INDIA EXPRESS STAFF'S BAD ATTITUDE

Sir,
I am writing this complaint letter, having gone through lots of inconveniences and troubles faced by my wife and my infant boy during my recent trip from Kolkata to Singapore with your Air India Express Staff at the Check-in counter on 28 Dec 2010.

Some hardship faced by my family are listed below:

1. My wife, my infant son and I have a confirmed ticket from Kolkata to Singapore in Air India Express...
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Suresh perumal
Dec 6, 2010
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Flight delayed 5 hrs

I was travelled on the 2nd December from Chennai to Trichy (IX 681) from there i have travel to singapore on the 3rd December (IX682). Flight suppose to Departure at 01.10 AM.But there is no information from Airport staf[censored]p to 2.00Am.After they told us they don't have any info.I was seated with remaining passenges in Trichy Airport on the whole night up to 06.30 Am next morning, I was not feeling well on that day it become more worst...
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JEEN JOSE
Nov 8, 2010
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Online Seat Booking

Address: Ernakulam, Kerala

I have booked one ticket in online for my wife on Nov 04 2010(PNR : IX[protected]. After booking i have added seat 2F for that ticket. Big surprise is while boarding one of air India staff assigned 18A seat to that ticket. Due to some urgency my wife couldn't check boarding pass while check in time. She noticed the same while entering into the flight. And she informed the same to one of the air hostess. That staff replayed that there is...
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lukmanul
Sep 7, 2010
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Cancellation of flight without prior information

Address: Malappuram, Kerala

Dear Sir/ Madam,

I purchase ticket from Air India Express web site to travel from Sharjah to Kozhikode on 8th August 2010. When I reach the air port I knowing that the flight is cancelled. There was no priour information there are more than hundreds of peoples in same venue with facing the same. It cause me some ecnomical and more personal losses as especially I am going for just 6days. So please let me know can I file against...
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Address: Mumbai City, Maharashtra

On 21st August 2010, I have purchased throught Web of Air India Express (3) Tickets from Mumbai to Bahrain Sector, by paying throught my Visa Credit Card online.

On 25th August 2010, I have received a E-mail from Air India Express, saying that due to operation reason they have cancelled my flight date of travelling on 04 September 2010. Immediately I called to their office in Mumbai, where I was told that, to go to Air India...
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tsnataraj
from Mumbai, Maharashtra
Aug 14, 2010
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service level

I took the Madras Bombay flight on 13th Aug IX602. The schedule departure was 1000hrs. Boarding started at 0945hrs, till the flight took off at 1030hrs there was no AC inside the aircraft, we were continuously reassured by the steward that in the next 5-10minutes we would have AC on. In fact the passengers were sweating. It did not stop here, after we landed at 12noon at Bombay, taxied for about 10min, from 1210hrs to 1230hrs there was no...
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sajisnair
Aug 1, 2010
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Passengers harassed as AI flight delays departure

Address: Thiruvananthapuram, Kerala

A Doha-bound Air India flight’s departure here has been inordinately delayed due to "operational reasons" causing harassment to 160 passengers. Several passengers who are migrant workers said it was for them important to reach workplaces in time. "Majority of passengers booked for the flight were migrant workers in the Gulf. They might even lose the job if they fail to get to their workplace in time", one of the passengers...
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syed7273
from Mumbai, Maharashtra
May 29, 2010
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Sufferings of senior Citizen due to Delay in Take-off

Address: Mumbai City, Maharashtra

I booked tickets for my Sister and Brother-in-law (Senior Citizen) on Air India Express IX 206 from Mumbai to Chennai on May 28, 2010. Flight was scheduled at 6 p.m. They reached airport at 4.30 pm. Air India annouced at 5 p.m. that flight is delay due to technical reason. Rescheduled for 9 p.m. Air India served water to all passengers. The situation was continued and all passengers were given some snacks at around 2 a.m. Today AirIndia...
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bunty81a
from Mumbai, Maharashtra
May 21, 2010
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CANCELLATION

Address: Thane, Maharashtra

dear sir,
i was delayed on my ticket booked with u on 18/04/2010 from delhi to amritsar. pnr no. so i cancelled that ticket from wher i booked i.e ARZOO.COM. but they are saying that ticket is showig status BOARDING.which should be NO SHOW.
so pls change that status and refund me the apllicable amount as quick as possible.
detail of ticket
Your Confirmation Code...
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A
Andisamy Varadarajan
Feb 21, 2010
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Air Hostess misbehavior

I have travelled to Trichy on 18th Feb 2010 by Air India Express Flight at 21.05 P.M. one of the air hostess behavior was very rude and absolutely not acceptable. She does not know how to speak to the passengers. She was shouting with passengers. It is happen to me also on same day. Please note that I am frequent flyer and also I have travelled many countries, this incident never happend to me.

Please take necessary action...
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J
Jayant
from Bengaluru, Karnataka
Feb 20, 2010
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NO Refund

I booked tickets with AIR INDIA EXPRESS to fly from Lucknow to Delhi by flight IX 194 PNR- IX[protected]Eticket no- IX[protected] for 25 March 2008 and IX102D from Delhi to Mumbai PNR- IX[protected]Eticket no- IX[protected] for same date.

Unfortunately both the flights got canceled and as told by athourities at Lucknow that i am elgible for refund of whole amount but they could not provide me with a substitutution, they also confirmed...
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A
Aji Kumar
Feb 17, 2010
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Refund of the air ticket

Dear Sir :

I have purchased a ticket using credit card to travel from Calicut to Sharjah on 08th JAN 2010. On the 07th Jan when I contacted the Air India express office , they have informed that the flight has been cancelled and if I wish I can travel to Dubai using the same ticket and I was not willing to travel to Dubai . Since the flight has been cancelled I am eligible for the refund . Even after contacting several times...
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