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Air India Express Complaints & Reviews

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Updated: Jan 21, 2025
Complaints 670
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125
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Air India Express reviews & complaints page 31

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S
Singh Jaswinder
from Balasore, Odisha
Jan 19, 2013
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unsober behaviour of ground staff

I was having flight with Air india express,flight number IX 191 which was scheduled to take off at 4.20pm on 18th december 2012 from Shri Guru Ram das international airport,Amritsar. I reached airlines counter nearly 1 hour before take off. But they said i was late. And later the way behaved was rediculous. I begged them as the flight was very important to me as i was to join my ship from dubai. Due that stupid crew on ground staff i was...
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Zaahirshaikh
from Kotagiri, Tamil Nadu
Dec 23, 2012
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flight timing preponed and refusal for 100% refund

Address: Mumbai Suburban, Maharashtra

I HAd boks Air India Express Ticket (mumbai to Doha) through www.via.com, fkight timings at the time of ticket booking was 19:00 from Mumbai Airport, but on the day of departure when i checked with airline, i was shocked to know that flight timings is preponed and now flight was scheduled to leave at 13:30, that is 5 Jrs 30 mins before departure time as per booking.

I have received refund from Airline is Just 4080/- even though...
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suhel224
Nov 11, 2012
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VERY WORST AND BAD SERVICE FROM AIR INDIA EXPRESS AIRWAYS

Address: Karnataka

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons,...
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sangeetha_1
from Bengaluru, Karnataka
Oct 25, 2012
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Revetment of Money After Failed Transaction

Address: Thane, Maharashtra

On 21 st october when I was trying to book two to -fro flight tickets(Total 4 tickets) from Mumbai to Trivandrum through Air India site,After the payement was done the the transaction ended with a 401 ERROR!!

After Half an hour an amount of 19,636.00 was debited fro my account(XXXXXXXXXX9627) And did not get any tickets either.I spoke with air india express ,and they told the ticket is not booked.

Its has been...
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V
Vadivalagan
Oct 9, 2012
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No refund made for air ticket cancellation

Dear Sir/Madam,

I have booked airticket for my family (Confirmation No. S44UUX & PNR: IX[protected] on 29 February 2012 to fly from Dubai to Tiruchirappalli for the date 31 May 2012, later we cancelled our booking on 30 May 2012 following the airline cancelled their flight, but we still not received the refund amount even after 5 months of booking cancel.

I made several email communications to the customer...
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RitaRatheeshan
Sep 12, 2012
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Against Air-Hostess

Attention: HR Manager, Air India Express.

Dear Sir,

I would like to raise a complaint against an Air Hostess, who was on board, when I was flying on 28/7/2012, by flight Number IX474, from Bahrain – Calicut-Bahrain, along with my two children.

My details are us Under:

Reetha Ratheeshan
Theertha Ratheeshan
Roshin Ratheeshan

Unfortunately I missed...
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Sajid Usman
Sep 3, 2012
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Refund Ticket Value

Address: Allahabad, Uttar Pradesh

Hi,

I have purchased a ticket from Lucknow to Dubai for the date of April 02, 2012.

I try to extend my journey date but the air india express website was not working that time , I contact Dubai office and India office both . Every where told me that website is not working and you have purchased this ticket through Credit Card, so I am unable to help you at this time .

I again contact dubai office...
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B
bl.babu
Aug 30, 2012
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Cancellation refund

Today's date is[protected]. I booked ticket for April 12,2012. I couldnt cancel that ticket by online. I sent mail for cancellation and waiting till now to get my refund. I have called numerous time and mailing them continuously. No response from them on refunding. Even i visited twice to their office but i get poor response. I will give a perfect zero for customer satisfaction....
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A
Anand Haridas
Aug 29, 2012
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Flight cancellation - Non refund of ticket

Address: Ernakulam, Kerala

Hi,

My ticket reference number is 8LMFCP. I had booked this ticket for my flight from Dubai to Kochi on 15th May 2012 However the flight was cancelled about which i was informed only a day before and i had to scramble at the last moment to get reservation in another flight. I also cancelled my return flight with Air India Express. I have sent numerous emails on this to customer care and i am still awaiting my ticket refund....
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samad4095
Aug 27, 2012
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NO REFUND YET

Sir,

I purchased 4 tickets for the sector Calicut/Dubai online for my family to travel on 18th February and unfortunately, we were forced to return from the Check-in desk due to my Child's Passport expiry. The whole family's trip were cancelled since we were not in a position to leave this child alone (he is a down syndrom boy) and requested the check-in desk for giving us an opportunity to change the date but refused...
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shahi53
Aug 27, 2012
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no refund

Dear Sir,

I has issued a ticket on 19 March 2012 using my Emirates NBD debit card to travel from Dubai to Mangalore on 19th May 2012, and later we want to travel to different destination we had cancelled the ticket prior one month and it has been notified to me that refund will credit to my account within 15 working days, But its almost 4 months passed and i still didnt hear any news from them. I send almost 100 mails claiming...
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balu81
Aug 14, 2012
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Full Refund Not received

Hello.,

Booking ref: Q2WRJO - 25th May 2012

On its mercy the airlines cancelled the flight and a full refund was offered. Being on-line booking; promptly also done on-line cancellation. however did not get full refund. Still Rs.3400.00 is pending to be refunded

Have been chasing through emails; nothing seem to come forward. Neither a response from "[protected]@airindiaexpress.in"br...
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aruna.nithin
from Mumbai, Maharashtra
Aug 6, 2012
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Cancellation of Flights

Address: Mumbai Suburban, Maharashtra

I am an extremely unhappy customer of Air India Express Airlines. Following is an excerpt of the sequence of events:

We booked 2 tickets on April 9, 2012 from Mumbai to Cochin, Itinerary # FRUQ6M. DEPARTURE:Tue-14/08/12 17:15.
We booked 2 more tickets, one for Aug 25, 2012 Mumbai-Cochin and another one scheduled for Aug 28, 2012 for the same sector. These were booked on April 18, 2012.
We also booked 4 tickets...
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RafeedAhm
Jul 24, 2012
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NO REPLY on cancellation queries

Myself, the undersigned. have purchased a ticket with PNR # IX11563926, during the month for February 2012, for travelling from Dubai to Kozhikkode on IX 344 on 16.08.2012 and paid AED AED 2071.88 for the same.

Last thursday, July 19, 2012, I have received an email from " [protected]@airindiaexpress.in ", stating that the above highlighted flight which I have chosen has been cancelled. Immediately, I tried to contact...
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A
a passenger
Jul 19, 2012
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flight delayed

i booked the ticket in Air india express on 18-07-12 from dubai to trivandrum.but because of the strike they changed from dubai to trivandrum.but on that day the flight delayed more than 12 hours.at last the flight came and we entered into the flight and seated more than 1 hour,at last they are saying airoplanes having some technical problem so the day is shifted to next day on 19th july at 3.30pm.and the airlines authorities are saying you...
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RAHAMATHULLA abdul
Jul 17, 2012
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AIR TICKET REFUND

Dear Team,

As per your request, please find herewith the attached documents for your references.


Please let me know when, my refund amount will be credited to my account number.

I had purchased Air ticket from my Credit card (emirates NBD) through the agent DNATA.

Many thanks,

From:
Sent: Monday, July 16, 2012 1:16 PM
To: Rahamathulla
Subject:...
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J
Jacobjames
Jun 19, 2012
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Refund not Received after cancellation of ticket

One of my ticket from Singapore to Chennai 28th April 2012,Chennai To Singapore on 06th May 2012(Confirmation number HNZWN8) was cancelled on 23rd April 2012 and the refund not being made as of date. Request you to resolve the issue.

Flight : IX 682
Ticket:- 28th April 2012, Singapore to Chennai,Confirmation number HNZWN8
06th May 2012,Chennai To Singapore

The issue has been reminded to air india...
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Gururaj Aithala
Jun 15, 2012
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No refund after cancellation of flight

My Air India Express flight DXB -IXE departing at 7/22/2012 9:15:00 AM (Date is in mm/dd/yyyy format) has been cancelled but I can not get a refund back. The staff in their office in Dubai never answer the phone (It's a;ways engaged) and emails go unanswered. Several of my friends who used to fly by AIE have had similar experience. This is so unfair. I will be writing to the local newspapers about this just to warn the NRIs about this...
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Arun_139
Jun 13, 2012
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No Refund After Cancellation

Sir,
I have booked an air ticket from Singapore to Chennai (travelling date 14/05/2012) for my wife. Later I wanted to cancel the ticket and I tried online cancellation but it doesn't work. So I sent an email request to customer support in Singapore to cancel it manually. They replied back to me on 18th of April and informed me that the ticket was cancelled and I will get the refund in 2 weeks. But until now I did not get any...
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anubhav_rathi
from Noida, Uttar Pradesh
May 31, 2012
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no refund after cancelling the flight

i have sent 3 reminder mails to [protected]@airindiaexpress.in since 12th May 2012 regarding my refund claim for my ticket PNR No. FT74ZF(ticket attached with the mail; its for cancelled air india express flight no. IX-208 Dated 12/05/2012 for the sector Mumbai to Mangalore). the previous two reminders were dated for 12/05/2012 and 22/05/2012.
However i am sorry to say that despite my repeated reminders i have not yet received...
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