Air India Express Complaints & Reviews

22nd January, 2015 VERY SERIOUS MATTER M/s. Air India Express Abu Dhabi Attn: The Customer Service Manager Sub: Disrespectful way of dealing with the important customers Dear Sir, I would like to invoke your kind attention in the following matter as well as expressing my extreme grievances for an immediate action. 1) Please be informed that I am a regular traveler in Air India Express from Gulf for the past 15 years continuously and I did not notice such a rude behavior from your counter staff. 2) Myself were boarding Air India Express flight No. IX- 538 under Reservation Confirmation No. QQ62F3 on 21.01.2015 from Abu Dhabi to Trivandrum. 3) When I approached the Check in Counter at Abu Dhabi International Airport, your counter staff informed very roughly that your luggage weight is over and you have to remove 3 Kg. After removing the overweight, your staff informed me to go away from the boarding counter and she is acting like a roaring lion with the customers. I have informed that I am going with cancellation and she doesn’t want to listen anything from me and behaving like I am begging with her for my boarding pass. 4) Furthermore, I was shocked and surprised that though I have paid for the ticket by cash and asking like beggars for the boarding pass and they treated me in an awful manner which is not tolerable at all. 5) When I am politely speaking to her, she replied in an arrogant and disrespectful manner and uttered to me “Finish we can’t do anything”, which is completely annoying. 6) I requested her once again that I would like to meet the Manager regarding this, immediately she informed that “I am the Manager and there is nobody else” and she immediately shouted on me and telling that you cannot go with Air India express at all. 7) In my presence, one of the travelers who are also travelling with the same flight, they are also treating same like beggars. I regret to inform you that her behavior towards me was in an arrogant way and disrespectful manner which is not even satisfied by her other colleagues at the counter, which is noticed by me personally. The disrespectful behavior shown by her is not only against the Vision of Air India, but even against the business policy as well as ethical principles of reputable Airlines. It was exasperating for a regular traveler like me and I did not expect such a ghastly experience in my travel history with any Airline and this is the first time I am facing such an impolite manner from Air India Express. At the outset of the above juncture, I would once again request your kind intervention to look over the above incident very seriously and take a suitable action against her, those who are not keeping the good gesture with Customers. I hope you will understand the above situation and look forward for kind cooperation and intervention to look over the above case. Your prompt & necessary reply to the above will be highly appreciated. Thanking you, AJIN DHARMARAJAN Vilayil veedu, Puthenkulam.PO(Pin:691302) Kerala, India.

Dear Officer, I’ve checked my Credit card statement, the amount RM 1, 246.84 haven’t refund yet. Booking number: QNTACM 5th Jan 15 - I’ve sent below email last week but there is no reply. 7th Jan 15 - I’ve called call centre said, the money will refund within 3 – 7 working days from date cancellation. 12th Jan 15 - I’ve called again the call centre and the officer said, the refund amount already approved also he said to send email to [protected]@airindiaexpress.in and attached the cancellation ticket. Kindly please take serious note of my case because the credit card interest charges are more higher

1. On 20th December 2014 - I flew AI301 from Sydney to Delhi. When I arrived in Delhi, I found my bag damaged. It wouldn't stay upright and became useless. I had to buy a bag to carry clothes in. It cost me 8300 INR. I had written to Air India over several pages via online but haven't received a response. 2. On the 1st of Jan 2015 - I flew from Varnarsi to Goa. Flight AI696 was scheduled to fly at 1125 hours. It was a connected flight from Mumbai. The AirIndia flight from Varnarsi got delayed and at bombay we were transferred by bus to the flight to Goa. On arrival at Goa, we found out that my baggage hasn't arrived. I had to stay without my stomach medication and oral hygiene and sanitary items. On 2nd I had to buy oral and sanitary products in Goa but I couldn't get stomach medicine. As a result I got sick and vomited a lot on 2nd and then couldn't eat food the whole day and nite of 2nd Jan 3. On 8th Jan 2015, flight AI866 was supposed to depart Bombay at 0900. Due to engineering it did not take the trip. Later they said that at 0700 they had known of the fault in plane. They should have arranged another flight because there were some o[censored]s who had connecting flights. Mine was due to depart at 1300 from Delhi to Melbourne. Flight AI302. I got delayed from Mumbai. Thus missed the AI302. As a result I had to stay one more night. This caused me loss in one days work and salary. I was scheduled to arrive in Auckland on 9th and start work on 10th. That couldn't be done due to Air India's negligence and delay in the beginning at Mumbai. I require Air India to take responsibility and compensate for the inconvenience and loss of salary plus damaged baggage. I require response on email : [protected]@yahoo.co.nz My name is Irene Lata Lal Phone [protected]

Dear Sir/Madam 1. I am Shashank Shekhar Rath presently serving in Indian Air Force. 2. I had booked an online ticket for my journey of 11 Jan 2015 from Chennai to Delhi on 10 Jan 2015 at 0915 Hrs. I had paid an amoumt of Rs 9880 using online Bank Transfer option through State Bank of India. The ref No for transaction is BSBI[protected]IGOOKUHKI1. As per my Bank transaction details this amount has been transferred to account No[protected]. After payment the online ticket was not generated. 3. So I had paid the ticket amount without an air ticket being generated. I spoke to your customer Care department and was suggested by them to write an email to this account to get refund of deducted amount. 4. The mobile No given during the booking was [protected] and email id was [protected]@gmail.com 5. In view of this it is requested that the deducted amount of Rs 9880/- may be refunded. 6. Your response in this matter is awaited. Regards S S Rath

Hi Team, I had lost my 2 baggages while travelling along with my family on Air India International Flight from London to Hyderabad (Via Delhi) on 1st June 2014..I was travelling back to Hyderabad on behalf of my employer Tata Consultancy Limited (TCS). I had raised lost baggage request at Hyderabad (File no - 44981 ) TICKET NUMBER : ETKT 098 [protected] Flight details - AI 112 from London Heathrow to New Delhi on 31st May AI 126 from New Delhi to Hyderabad on 1st June. I have been following Lost Baggage Hyderabad team and had received mail on 1st August to submit the claim documents (though technically compensation process should have started in 21 days). I had submitted all the required documents, but till now the compensation process is NOT yet complete. Also i am following up to the Lost Baggage Hyderabad team(almost on a daily basis), but i am not getting any proper response. This baggage's being lost on an international travel, ideally the response should have been appropriate to go through the process.But till now i have NOT received a single SMS/CALL/EMAIL regarding status of my compensation process. Its almost around 6 months now, requesting you to please have a look and escalate the process so that i get compensated adequately for my lost belongings as well as un-necessary delay in my approval. Thanks, Syed Rizvi [protected]

Dear sir my name is sukhpreet singh . I travelled by flight -AI 123 air india limited 19 december 2014 delhi to milan. i missing my dipostive bagges . please sir identifiy my bagges and contact me [protected] and my brother no[protected] . i heartly thankful

Dear sir, I am traveling on 13/12/2014 flight no IX 244 Doha to mangalore . I missed my trolley, my important certificates ( sslc, plus2, degree, I'd card, Adar card, marriage certificate, birth certificate, bank pass book, cheque book, pan card, driving license, atm card etc.. ) are inside the trolley. Please send reply .

Sirs/Madam, I travelled with my family (2A+2C) from COK to SLL via TRV on 1st of Jan.'15. The check-in counter staff (traffic assistant) was not at all behaving good ! She treated us very badly ! I spoke to the airport (IX) manager about this matter but seems there was no use. Flight # IX 403 COK-TRV scheduled dep. at 09:25 on 01.01.2015, but there was delay almost 2 and half hours ! No body was there in the desk to attend our queries. No proper announcement about the delay ! No food or snacks were served at airport and even in the aircraft ! We reached TRV at 12:20 noon till that time. At least they should have provided some snacks at TRV airport ! The same aircraft was used till SLL. However, we all on-boarded passengers to SLL were asked to get out of the aircraft with our hand baggage's with infants/children and simply there was an another screening of our hand baggage's and changes of tag ! Is this formalities really required since the scheduled departures is already delay ?? From TRV to SLL flight # IX 543, they served JUNK food ! The menu was some veg briyani with veg curry ! It was already spoiled ! All o[censored]s vomited especially myself was vomited once get out of the aircraft at destination! As a Indian, it's my wish to travel with India's national carrier! But with this inexperienced staff and the facilities provided us was unforgettable. We really need to rethink about our future travel with this poor serviced airline! I also strongly recommend to my friends and readers of this news, please do not even try to travel this airline anymore! Thanking you, Ka.Radha

My dad needed wheel chair assistance during the travel, and he was given the service by a person at New Delhi Airport as he got off the Plane at New Delhi Airport. As this man was taking my dad towards immigration counter, he told my dad to wait halfway through and left my dad by himself. This man disappeared and didn’t returned for more than 45 minutes, my dad who can barely walk and specially tired after a long 12 hours flight from Sydney had to seek help from people passing though. Luckily some ground staff saw that and arranged for help and finally my dad got through all this mess. Please advise me what actions you are taking against this person who let my dad half way through. I heard a lot about bad service of Air India and have experienced it too. I need to know full details of this man too. Is this the way you treat elderly people, I am sure lot other people should know about this through electronic and social media and should stay away from Air India’s bad services

Hi, On 28 sep, 2014 i took flight from Delhi Indira Gandhi International Airport for Fiumicino (Rome), Flight no. AI 123. . When i arrived at ITALY airport (Fiumicino Airport) on 28 SEP. my one luggage was lost. In my bag i have my important documents as well as my summer and winter wears. i also comlaint at FIUMICINO Airport but they didn't respond. Almost three months gone but there is no response from either side. I call almost 5- 6 times a day but they didn't pick my phone. Please email me if you want more details for further process. Date of departure - 28 sep, 2014 My flight - AI 123 FCO 122 Name SANJEEV RANA

Hi, I am Nupur Gupta from Hyderabad. I have travelled from Delhi to Hyderabad on 04.12.2014 by Air India Express flight AI 126 from IGIA New Delhi T3. But untill now my luggage is not delivered. I have repeatedly contacted your local office at Hyderabad airport, and even they couldnt confirm when it will be delivered. My baggage numbers are AI691606-File reference-HYDAI48115. Please help me to get my baggage back. My contact details are [protected]@gmail.com Ph: +91 [protected]

Respected Sir/Madam,

I am RAJESH ERINJIKKOVIL, booked the Air ticket Round trip SHARJAH - KOZHIKKODE for two persons in the date of[protected] to[protected] on yesterday[protected] through Cleartrip.ae via my Email ID [protected]@yahoo.co.in. The ticket is confirmed and the Trip ID is [protected]. Flight details is Air India Express IX354 SHJ 10:25 - 15:45 CCJ in the date of[protected]. and Air India Express IX351 CCJ 07:05 - 09:35 SHJ in the date of[protected].

During the booking time I entered all the details and Credit card details also, then the cleartrip site showing visa verification process while taken more than 10 minutes. During that time One person contact me from Cleartrip of the number [protected] to My mobile number [protected]. He told me the internet showing some error and he himself continue the booking; and follow the instruction and give the Credit card details through my mobile number [protected].

The ticket is confirmed and I got 2 email of the above mentioned dated Air ticket with same Trip ID from Cleartrip.com. The ticket details and Trip ID is same of both emails and Unfortunately the cash amount AED-2812/- deducted two times. The total deduction amount is AED-5624/- for only One round trip of two persons.

I plead you to cancel one deduction amount of AED-2812/- and please refund in to the same Credit card as soon as you possible. Please do the needful and help me to avoid loosing the money.


Thanking you,

Place : Masafi - Fujairah Your's faithfully,

Date :[protected] RAJESH ERINJIKKOVIL

To DATE: 27/11/2014 The Manager Air India Express India Sub: Compliant Dear Sir/ Madam This is our ticket reference number RJG3BG (MR.RAMAN DIVAKARAN) & Z3BX0C (KELAN RAMAKRISHNAN) travel on 21.11.2014 in Mangalore Airport to Dubai Intl Airport. I reached the airport 1 hour 15 minutes before. I enter the Airport, the counter is closed. I requested to the counter staff, he forward us to Air India Express coordinator Mr.Sajith Thomas. I explained our situation to Mr. Sajith and he did not support us to travel. I got shouting and insulting from the responsible person. On the same day I deposit a compliant in complaint box and I didn’t get any reply from your side. I have more than 30 years of travelling experience to my life. Most of the time I prefer only Air India & Air India Express for travelling. This is happening in the first time. Our travelling distance from home to Mangalore Airport is two hours. I leave from my home at 05:00 pm, unfortunately on the way some accident is happened on the road, that why I delayed to reached the Airport. Here with I attaching our Vehicle Parking Ticket Receipt copy with this mail.I have in touch with my family in UAE. They purchased the next day Morning Flight Ticket from UAE and send it to me by mail. The Ticket Reference No: FQLZ96. We wait 10 and half hours more in the Airport, Physically and mentally we’re tired and my family also worried at home in here. So kindly need a solution for this matter and refund the full amount of our return ticket. I am waiting for your positive reply. Yours truly RAMAN DIVAKARAN RAMAKRISHNAN KELAN [protected]@gmail.com

Dear Sir/Madam, Even after so many emails and verbal complaints through customer care air india express, my refund money QAR 880.62 is not yet credited to my credit card . Now a days not even replay from customer care. Air India Express PNR: NT0H66 880.68 QAR Approved 059391 Best Regards, Liju Mundumannil Anand. +[protected]

Sir, 1. reference is made to my booking, details are as follows Booking reference no (PNR): ZDZPB Web Reference: AIBE14199085 Ticket No. 098-[protected] 2. I got the ticket cancelled at AI ticket counter, IGI airport on 09 Oct 14. 2. However, no refund is made to me till date. It is requested that refund may please be credited to my account at the early as possible. Thanking you Anand Kumar Prasad [protected]

Respeact sir. Today i am cancel by representative sujoy biswash two passenger tickit pnr no HQFP4 cancelation total charge cutting 1500 per person (1500*2person=3000 total). but yatra customer care didnot agree that.they are saying air india charge 3158*2=6316total. requesting you please give the exact figur what is you charge of my ticket. regards sibsankarbhunia [protected]@gmail.com

My family had a very unfortunate experience of travelling in Air India Express from Dubai and back. They are frequent travellers on this airline. The seats are worse than the seats in a rickety roadways bus or a local train. This is shameful for a reputed company like Air India that it can not provide a decent seat to its passengers when it is charging equivalent to other airlines on that sector. Travelling on these horrible seats, which dont have any cushion, gives backache to the travellers spoiling the entire journey. Hope a thought is given to this aspect, otherwise I will take this matter to the higher authorities and even to Ministry.

My family and I, boarded our flight AI-975 on 20th of October, 2014, from Chennai (MAA) to Goa (GOI). On reaching Goa, we found that one of our luggage has been misplaced with someone else's. But the tag number (RD25WHX) and TC (AI542924) was correct. It just wasn't our bag. So, we complained to the respected authority in GOA and filed a PROPERTY IRREGULARITY REPORT (PIR). We later realized that, in one of the AIR INDIA counters in Chennai airport, we were asked to leave after we had checked in our main luggage during the check-in. [ The respected person AIR INDIA official asked us to leave before he would put the tags on our bags. He called the next person in line to come ahead for check-in. So, that AIR INDIA official has put one of our tags on his bag and his bag on ours'. ] We also realized that passengers for another flight to SHARJAH were also boarding. After realizing this, we called the AIR INDIA authorities in Chennai and Goa and we clearly explained the situation to them. They weren't responsive at all. They were just blaming the responsibility on each other. And, every time we called, a new official answered the phone and we had to explain the whole situation once again. There wasn't any progress at all. Alas, we got hold of Mr.Mahadev, an AIR INDIA official of Goa. To our burden, he wasn't available most of the time. After so many calls being made to AIR INDIA ( chennai and goa ) by us for the past three days, one of the Chennai officials tracked our bag in Sharjah which was under the name 'DANDAPANI RAVINDRAN' and he asked us to follow this up with the Goa officials. We told this information to the Goa officials and there weren't any response. We were told to wait for Mr.Mahadev, who wasn't available. They didn't pick up our calls most of the time. So, we got hold of Mr.Mahadev in the Goa airport. He told us that we would get our baggage two days later. It was four days since we lost our bag and two days since we told them that the bag has been tracked. If they were responsible enough, they could have got our bag the next day after the bag was tracked. But, still the bag hasn't reached us. We are totally disappointed on the Air India officials. They could have been more careful, prudent, responsible and responsive. The whole trip was a blunder because of this mistake and we regret traveling in AIR INDIA. Baggage details : name: NAGAPPAN / ALAGUIUE ticket no: [protected]

Dear Team, AI:677 was scheduled to depart at 13:00 from Mumbai airport and arrival timing was 15:00 at delhi but due to delay in flight for about 1 hr 35 min we missed out our train from Delhi which was scheduled at 17:50 in the evening. Train Booking details PNR no: [protected] Train no and Train name: 22182/NZM JBP SF EXP Date of Journey: 20 oct 2014 We would request you to kindly refund our amount of Rs.1092.47 at the earliest. Thanks & Regards Sonia

Dear Sir, I (I am S. Rajasekar, Tirupur, Tamilnadu) booked Air India flight ticket through easygotrip.com website on 01/10/14. The details are as follows :- 1. Coimbatore to Delhi - AI 658 - Travel Dt 05/11/14 time 15:10 wednesday 2. Delhi to Coimbatore -AI 657 - Travel Dt 14/11/14 time 07:00 Friday Total fare Rs.18, 767/- (eighteen thousand seven hundred sixty seven only) Booking reference no.ET 46713 Refund reference no.B254 On 01/10/14 I booked flight ticket as per above details and status is confirmed. Within 30 mts easygotrip staff called me throgh phone and says your ticket is rejected due to fare hiked by AIR INDIA. Then I said why you booked ticket and debited my bank account Rs.18, 767/-. He said AIR INDIA is hiked fare. So rejected. If you are paying additional Rs.7, 500/- your ticket will be confirmed. I said no, i will not accept your proposal, please refund my ticket amount. They also sent mail, we will refund the amount within 9 working days on 01/10/14. I called many times to their toll free number and Goa office for my refund money. But no response from them. 19-days over. I am very much shocked and surprised about their negligency and also spoiling the goodwill of AIR INDIA flight company also. I think they are purposely cheating me and avoiding to response. So, Kindly take immediate action and arrange my ticket refund Rs.18, 767/- from them. Also in fututre, save AIR INDIA GOODWILL from this type worst travel agencies. I am awaiting for your valuable reply in this regard. Thanks and Regards, S. Rajasekar, 215/16, Radhakrishna Street, Ammapalayam, Tirupur - 641 652, Tamil Nadu. Cell :[protected] Phone cum fax .:[protected]