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AO Smith Complaints & Reviews

www.aosmithindia.com

2.5

Updated: Feb 18, 2025

Complaints 372

Resolved

165

Unresolved

207

Good! AO Smith values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that AO Smith step up their efforts to fully resolve all complaints 👍

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Water Heaters & Geysers

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RO giving tds 25

WORST EXPERIENCE: AO Smith Water purifier started leaking after service and motor connector pipe was broken while tightening

AO Smith Service center person refused to give service report and bill for part replacement.

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water purifier amc issue

unethical service

water filter x8 pump replacement

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AO Smith reviews & complaints page 18

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Address: Faridabad, Haryana, 121001

Website: www.consumercomplaints.in

Dear sir/ madam,

My name manoj thakur my registerd mobile no with ao smith is

[protected] my address is h no 2426 ff, aravali vihar sector

49 faridabad haryana pin 121001.

I have purchase ao smith instant water heater for my

Kitchen in nov 2014.

Since installation gyser is not working well many times

Leakag problem in incomming & outgoing...

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Address: Surat, Gujarat, 385007

I am purchege water heater last six monthe it is not working,, i am so many time complain for costmer care sarvice but no any responce what i do,, ho many time i ll call costermer sarvice,,,, so plz can u help me sir,,, i am very very upsets no any responce and no any complain in my,,, so what i do sir can u r tell me ur send me mail what i do plz sir co oprate me thanks...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

Hi Team,

This is in regards to a "AO SMITH" instant geyser purchased from Rhythm House, Sec 18 Noida on 19th Aug, 2017. I have purchased a new flat in Sec 70, Aashiyana Homes, Noida. When we installed the geyser it could not take the metre load as it is of 3Kw. We politely asked the dealer from Rhythm House, Noida to please give us a Geyser of less than 3kw ( either instant or storage). The dealer told us as the geyser is...

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Address: Ghaziabad, Uttar Pradesh, 201010

I had purchased a 25 litre water geyser last winter with 2 year + 2 year extended warranty.
Immediately after using for 3-5 consecutive months, there was a bad ouder smelly water from the geyser.

I had then complaint at call centre and they confirmed that the water tank is required to be cleaned. I ask ed if any charges. They confirmed it's free service.
The agent visited and cleaned the water tank for no charges...

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Today i lodged a complain regarding non - functioning of the jaguar water heater and in response i got three calls from three different numbers with the instruction to give the debit card number which is prohibited as per the rbi rules and the rules of the bank concerned. The person saying the manager insisted me to give the debit card number which is a matter of surprise. I requested them to divert my complain to the local service centre...

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Address: Kurnool, Andhra Pradesh, 518005

I had placed a request for service of geyser on 16th august 2017 with service request no 09302743. The response has been worst. Till date no technician has come and solved. Yesterday some supervisor from head office called me and assured it would be done by evening. He told me that they had only one technician in kurnool. Previously in june when i raised a request the same technician had come and the problem recurred in two months.
br...

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Address: Meerut, Uttar Pradesh, 250002

Dear sir/maam

I vishal kapoor purchased a geyser of a o smith thinking that its best company. But sorry to say that its worst brand i ever purchased since i purchased this geyser
Every 7-8 months there is a pcb replacement for that i paid roughly rs.1500 so many times

I have all the bills with me and you also have a record of the same

Last time i raised a issue not to pay for same part...

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Address: Hyderabad, Andhra Pradesh, 500008

This company and it's staffs are big cheaters. I purchased their product geyser and moved to a another city. Now, they are charging me extra amount for installing (Rs 400) and additional amount (Rs 400) for servicing the geyser. Today their executive came for installing it and charged me rs 500 and made my room dirty and misbehaved left and told i am not responsible for serving you. When i asked for bill for rs 500 he rudely spoke to me and...

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Address: Hyderabad, Andhra Pradesh, 500090

I am really frustrated with your product..., please see my points below..

1) i purchased your product at premium cost (Other products like aquaquard, kent, livepure cheap than your product)
2) i purchased amc for first year (This is contradicting your first year warranty, because filter are dying 2 times a year but you are not covering under warranty)
3) my filters got damaged 2 times, the amc covers only 6 filters,...

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Address: Kolkata, West Bengal, 700096

I have purchased a ao smith, z6 model water purifier on 4th of july from reliance digital kolkata. They have installed it on 6th of july after installation i found that there is an issue in water flow. When ever i want to open the water tape for continuous flow water come down to floor when i have complained it to ao smith service center they visit my place and told me this is an issue in design we can do any thing in it and advised me to...

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Address: 533428

Not working properly, recently i booked a complaint against my water heater some technician came and do the complaint.However the complaint not rectified .I inform to your technician several times the complaint not rectified please come and purse the issue.He told to me i will come i will come that is it. I suffered since 6 months, please rectify the issue as early as possible.
Thanking you...

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Address: 500090

I bought Aosmith x7 water purifier on March 29 2017 and it is installed on March 30 from day one of drinking the water am having throat infection followed by high fever even my entire family suffered of it including my 3 months old son finally i decided tobput a stop and called customer care on April 13 and explained problem when the technician came and storage tank of the purifier the quality of the water is as attached pics when i try to...

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Address: Bangalore, Karnataka, 560068

Beware of AO Smith AMC contract.I have taken AMC contract Gold plan for Water purifier. It has one time SCPA filter replacement and 1 time free service.
AO Smith tries cheat customer by false claiming that I had the free service already, which I haven't taken it at all.

If you call to Customer care executive they will reply like "that's your problem, we are not responsible even if the problem happens in our side / our...

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Address: Kolkata, West Bengal, 700035

The equipment was purchased from great eastern trading company co., sinthi more as on 11 march 2017, invoice number: 13/sa/1617/20972. The equipment was sold to me with the usp.."great after sales service". The sales person named sayan assured that the equipment would be installed, even if i would not be around and my aged parents would not have to bother regarding after sales services. Since then i was out of station and my parents took...

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Address: Bangalore, Karnataka, 560103

Website: www.aosmithindia.com

Hi,

I bought two AOSmith Geysers 7 months back with one year free service as per the Terms & Conditions. Due to the ground water hardness, the geysers are becoming very noisy and I raised a complaint yesterday for the service. I encountered the same problem 3 months back and that time a service engineer came and he cleaned the geysers. And this problem is quite common in our apartment and all flat mates who are using AoSmith...

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Address: 700051

Customer Name - Bharati Saraf
Customer Registered Mobile Number - [protected]

I am writing this email on behalf of my elder parents who is the register customer for the product (details see above).

I would like to inform and bring to your notice the pathetic state of your service for water heaters by your technician. Being a senior citizen i am taking the pain here to write in details what has happened...

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Address: 560100

Website: AOsmith

Hi,

I have bought a 25l AO Smith Geyser which works with remote control. It is still under warranty period. I raised a request for repair of geyser as it was not working and next day morning i.e. 10th Jan 2017 a technician visited my place and checked the geyser. He said PCB is not working and he ordered for the new PCB right away.

It has been 10 days now, and i still hear from your service people that the part...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

I purchased AO smith water heater HSE-SDS15LTR on 01/11/2016 from PayTM. As part of the offer i was suppose to get additional panel. After repeated follow up and making number of calls to AO smith I am not getting it. AO Smith is always ask for to wait or promise a call back, many times they confirmed to provide tracking numbers but of no use. Their executives are completly failed on their promises.
They are cheating the customer...

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Address: Gurgaon, Haryana, 122101

I purchased a 3 Ltr instant geyser from AO smith in Feb 2015 which is still under guarantee. But in spite of lodging complaint on 18th Nov and subsequent follow ups nothing has happened so far.

even after rigorous followup the technical person came and assured to replace some part and nothing happened till date.

i feel like mentally tortured by AO Smith as i have to start calling them up every morning and then...

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Address: Jabalpur, Madhya Pradesh, 482001

Website: reliance digital

I have purchased ao smith water geyser from your rel digital jabalpur. i went there for purchasing bajaj water geyser but all your representatives just forced me to purchase ao smith due to their commission.then i puchased ao smith due to your crediblity but from that date i have been so many issues for that geyser. its not working well so many times i have to complain. it has not given me a one month proper service. u can see the history....

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