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AO Smith Complaints & Reviews

www.aosmithindia.com
2.5
Updated: Feb 18, 2025
Complaints 372
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165
Unresolved
207
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Water Heaters & Geysers
AO Smith

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10
water purifier amc issue
3
unethical service
3
water filter x8 pump replacement

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AO Smith reviews & complaints page 17

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Y
yamaha crux
Aug 3, 2018
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ao smith water purifier service issue

Address: Hyderabad, Andhra Pradesh, 502032
Website: www.aosmithindia.com/blog?field_listing_category_tid=All&page=1

Purchased AO smith water purifier "Z8" series just 4 months back but i feel i am drinking the pure water from it
Then i called the customer care to pls come visit and check it but no one has come for almost 3 days service request no "10286018" no one is cared about my issue.
One of the worst service which i have ever seen kindly take a action on AO smith customer care service and resolve the issue at the earliest...
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P
praptidas
from Kolkata, West Bengal
Jul 31, 2018
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no amc service initiation for ro water purifier even after one and half months

Address: 700055
Website: aosmithindiaservice.force.com

Hello,

I have booked for an AMC service with AQ Smith around mid of June 2018 for my RO water filter. It is a two-year plan where I was confirmed that the whole system will be upgraded as per some Go Green version. Since I was getting RO changing indicators the technician who came to my house for service registration, said that he will make some temporary arrangements so that the water flow does not stop. And the system upgrade...
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M
M.S.N.Rao
from Bengaluru, Karnataka
Jul 25, 2018
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water heater installed recently has some sound

Address: 560064

We got a 25 liter horizontal water geyser recently. I have noticed noise/sound from the geyser while working. This needs to be set right. This sound/noise is not continuous. It is intermittent. It is loud enough to be heard clearly. I watched the problem a number of times before filing this complaint. Please do not dismiss as a trivial complaint. It has something to do with the installation or inherent in the geyser. An expert technician...
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J
jyotsna Sabharwal
from Rohtak, Haryana
Jul 23, 2018
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ao smith water purifier no installation

We purchased a water purifier from reliance digital elante chandigarh. Everything was going good and they told us about the installation and service but now they are refusing to provide it. Moreover i purchased a resue care plan additionally for 2 years warranty worth 9000 the store itself. Its a clear case of miscommunication between the staff and authorities i am really disappointed by reliance service. I am left with no other option but...
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S
Sheikhnazima
from Srinagar, Jammu and Kashmir
Jul 21, 2018
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non working of geyser

Address: Srinagar, Jammu and Kashmir

My geyser is not working from past one month n complaint has been launched before a month as well but there is no redressal n very poor response from ua end..if nothing will be done i wll be forced to lodge complaint in the consumer forum..
It is worth to mention that i hv purchased the geyser from one of the dealer at bemina sgr but now and then the geyser becomes non functional..The complaint has been launched several times before...
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V
vishakhasharma72
from Solapur, Maharashtra
Jun 6, 2018
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water purifier service

Address: Pune, Maharashtra

Hi,
My water purifire ao smith z1 stops filtering water first on 12th may raised complaint no.10083050.

Here after for same thing raised multiple compliant mentioned in mail subject. For recent one 10122406.

Technicians visited on 03/06/2018 and suggested me to change the silver gac filter as he said its getting blocked then he suggested to fit pressure gauge, i agreed n paid 980rs to him, 600 for filter...
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B
bala.venky3@gmail.com
from Bengaluru, Karnataka
May 21, 2018
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installation charges

Address: Bangalore, Karnataka, 560011

I had bought 4 geysers from sringar electrical and when the installation technician came to fix it, he charged me inr 600 for parts which were missing from the sealed package.
I am shocked at the incident since this is a integrity issue.. How can spare parts be missing form a sealed pack. Something is seriously wrong at the internal control of ao smith. I have made innumerable calls but no response.
I want justice....
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K
krishna metlapalli
from Chennai, Tamil Nadu
May 20, 2018
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water purifier service customer service irresponsible

Address: 560037

Hi,

I have call to cs for scpa with in 6months of ao smith water purifier. I have waited whole day yesterday person didn’t came and today is sunday got a message saying “hello krishna! Your service request number 10098574 is on hold for 5/20/2018 3:00 pm due to customer requested reappointment. For any assistance please call at[protected] : ao smith service”
Today again i called to cs and they are wait for...
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D
Deepakg123
from Bengaluru, Karnataka
May 19, 2018
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water purifier z6

Address: Bangalore, Karnataka, 560067

Hi,
I contacted customer care for amc renewal and i was told that my previous silver plan of ₹2500/- is not there now and there is only one plan for which i will have to pay ₹6000/-. How can the plan be discontinued without information to the customers and how can i be forced to buy 6000/- worth amc plan. I was told by the amc technician that it is just 2500/- every year for 9 filters excluding ro membrane.
Regards, br...
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M
maria shoba Lawrence
from Mumbai, Maharashtra
May 12, 2018
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unethical service

Address: 400072

I am very unhappy with your product..., please see my points below..

The ao smith filters change indication of ro and scpa change comes 4 times or more a year. My ao smith model number is x7 and serial no is b[protected].

I have taken a acmc service contract on 8th march 2018 to 8th march 2019 from shivoma international (Ao smith authorised dealers)

But when the ro and scpa indication comes,...
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D
David Charles
from Hyderabad, Telangana
May 3, 2018
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water leaking from ao smith z6

Hello,

I bought ao smith z6 extactly one year ago. I see a water leaking from the bottom. Called customercare, the technisian said that i need to change the pump and product is out of warranty. Now they are asking me to pay 4500₹ for the pump and need to replace it. How worst it is. The product i purchased on feb 2017 to till now its just 1 year 2 months.. The pump got in to for replacement.. How you are going to solve the...
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N
Nitika Gautam
from Ludhiana, Punjab
Feb 25, 2018
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ao smith water heaters - pathetic service ever had

Address: Panchkula, Haryana, 134109

I am having 3 water heaters at my residence whose 2 yrs warrant expired in oct - nov 2017. I gave at least 2 calls at your customer care in the month of november 2017 to get the amc renewed to which no body renewed. Last call at your customer care was given on 16.12.17 with ref no[protected] and representative told that the amc will be done on 17.12.18 positively.

No body gave a call nor anybody visited my residence to renew...
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D
Deepanshu shilpy
from Mohali, Punjab
Feb 17, 2018
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free installation

Address: Jalandhar, Punjab, 144004
Website: A.o smith

We have purchased the a. O smith water heater model no. Hse sds 25 from jalandhar and the shopkeeper committed to installlation is free of cost while calling customer care but in back they said installation is chargeable. A. O smith is very poor n cheap company so that i never recommend any one to purchase this product whose commitment is poor kindly install our water heater free of cost otherwise will go to consumer court against this company...
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S
shirley dr
from Delhi, Delhi
Jan 9, 2018
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failure to deliver the product despite full payment

I purchased ao smith water heater online on 28/12/2017 and made full payment. Order no 78361. Customer care deptt is not able to track this order. I have written emails to the official email id of ao smith, got reply that the concerned team will get back to me with info. Sadly this did not happen. Nor the product arrived as of now 09/01/2018. Pathetic attitude of customer care. They just keep on asking customer's details 5 -6 times but dont...
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K
kanchan.siet@gmail.com
from Kathor, Gujarat
Dec 5, 2017
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cin no : u01100mh1999plc120563

Address: 700137

I have bought a new water heater in reliance family card.
Cin no : u01100mh1999plc120563.
It is been purchased from relaince digital, 3rd floor, lake mall, 104 rashbehari avenue, kolkata - 70029.
Since the date is installed, it is not working properly and the quantity of water from the tap is very low leading to huge time to fill a bucket.
I have tried to reach on the store contact no's mentioned in cash memo but...
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S
sinta vincent
from Bengaluru, Karnataka
Nov 27, 2017
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cockroaches inside water tank of the ao smith water purifier

Address: 560100
Website: www.aosmithindia.com

Today, 27th november, 2017, i found small cockroaches, some dead and some walking inside the water tank of the ao smith water purifier x7 series. I had purchased this purifier in august, 2017. My purifier is still under warranty period. The minimum requirement of a water purifier is that it should be air tight so that no insects go inside to contaminate the purified water. Here that requirement itself is not fulfilled in ao smith water purifiers....
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C
Complainant29001
from Delhi, Delhi
Nov 23, 2017
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not received panel since a month even after multiple follow ups

Address: Pune, Maharashtra, 412207

Please find the attachement for the order I placed on Paytm.com

I bought AO Smith 25 L Storage Geyser HSE-SDS on 22 Oct 2017 using Paytm.

I was supposed to receive red colour panel in 10-14 working days for which I had called 3 times to customer care of AO Smith.

Every time they are saying they will ship the red colour panel for which I already paid them but I have not received so far.
br...
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R
Rajmadan
from Delhi, Delhi
Nov 14, 2017
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unsatisfactory performance of ao smith water filter

The said product was purchase on[protected] and during the span of one year i was made to change one filter an now on 11.11.2017 the knob of tap got loose. The cost of knob is about rs.50.00only but additional visiting charges amounting to rs.400.00 were demanded which i didn't agree and the request was made to review the same but no action has been taken till date. My main contention is that at he time of purchased i was assured that the...
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K
k.rajit
from Gurgaon, Haryana
Oct 30, 2017
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water heater not working

Address: Ghaziabad, Uttar Pradesh

Bought a water heater ems 3 litres on 21.10.17 and after working for two days it has stopped working.

So unfortunate that it has happened with a big brand like yours.

And your numbers [protected] and [protected] are constantly busy. Before this, there was so much of trouble with its installation as your service is so poor.

Right now i completely harassed with your company. I work with a reputed...
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V
VinayMenon
from Bengaluru, Karnataka
Oct 28, 2017
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installation of water heater

Address: 560049

Its been more than a week that i have purchased ao smith water heater but still no one has turned up for installation. No response from customer care even after calling and sending an email. Even though i don't get a call, but i do get a message saying the installation is postponed as the customer didn't respond / the query has been addressed by manjunath.
I tried calling manjunath n number of times but no response from....
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