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AO Smith Complaints & Reviews

www.aosmithindia.com

2.5

Updated: Feb 18, 2025

Complaints 372

Resolved

165

Unresolved

207

Good! AO Smith values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that AO Smith step up their efforts to fully resolve all complaints 👍

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Water Heaters & Geysers

AO Smith

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RO giving tds 25

WORST EXPERIENCE: AO Smith Water purifier started leaking after service and motor connector pipe was broken while tightening

AO Smith Service center person refused to give service report and bill for part replacement.

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water purifier amc issue

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AO Smith reviews & complaints page 16

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Logged a complaint on 5th till now no one attended worst after sales service i am lucky that i have purchase instant geyser wasted 3500/- i didn't purchase water purifier otherwise i would have wasted 20k which i was planning to buy. I have forwarded the message to all my friends and family not to purchase any product of ao smith in future i am getting only assurance everyday that today technician will visit but no one turned up till now....

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Address: Kolkata, West Bengal, 700027

I had registered a request no: 10784158 on 07/12/18.
No engineer had contacted me since than.
I had numerous times escalated the matter to the customer care. Finally an engineer was allocated. But when contacted to the engineer, he said that he has lot of pending requests to attend & cannot attend my request before 4-5 days.
This is absolutely ridiculous.

A. O. Smith makes promises with services is very...

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Lodged a service request #10742094 on 28/11/2018 but the complaint has not been attended even after 72 hours. Have sent numerous emails to customer support and even made calls but every time i was provided assurance that i'd be receiving a call within the next hour. 72 hours have passed and counting and still no call whatsoever.

Terribly disappointed with the after sales support of ao smith india. They make tall claims of 1...

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Address: Ghaziabad, Uttar Pradesh, 201009

Website: www.aosmithindia.com

I ordered water geyser on 4th of november and today is 17th still i dont have any information where is my geyser when it going to be delivered and i paid already complete price via online transaction.

While calling to their customer support they just put u on hold and forget. When i asked them for to tranfer this call to manager then they again put you on hold and forget.
When i asked manager's email id then they refused...

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Address: Chennai, Tamil Nadu, 600096

We bought Z8 AO Smith water purifier from Vasanth & Co, Chennai on 18th Oct 2018. We were told that we would be offered a technician to service it free of cost and the two filters would be replaced at free of cost. So far none came until we called service center in July month for SCPA blinking issue and water was over filled and flushing out of the machine without stopping. A technician came. He did not replace anything. He told that it has...

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Address: New Delhi, Delhi, 110007

We had purchased a new Water heater which has a QA check seal . To our surprise the water heater has a broken part inside the tank for which you can hear the sound. In spite of repeated complaints no action has been taken by AO SMITH .
To my surprise your water heater has a QA check seal and how this water heater passed the Quality check with a loose part inside it. We are now doubting on the quality and checks AO Smith is offering....

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Address: 600017

Kindly check my pending repair work of my x8 water filter.
Diaphragm pump inlet line broken during repair work.
Till now not replaced pump due to want of ao smith diaphragm pump.
Both chennai and bangalore service head differ in supplying of pumps. M models.
In chennai they are supplying taiwan make pump but in bangalore they confirmed only ao smith pump. I wasting for ao smith pump from bangalore not yet received....

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Address: Hyderabad, Andhra Pradesh, 50098

Website: Aosmith.com

Ao smith water purifier which i bought in 2016 is expensive and high maintenance no service response, nearly called 100 times to cc won't connect call or get irrelevant response, strongly suggests not to buy maintenance also high and annual maintenance will get new other brands water purifiers. Best example not to treat high priced are high quality.in booklet they mentioned 1 hour response one day service no response from 2 days...

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Address: 603209

My daughter has purchased a water heater of your products. I am residing near ford compny chennai
While contacting the customer care people for installation 2 persons teases me. I am a retired mt engineer.
For installation they have asked 400 rs.
For connecting power to plug point and input and out put connection they the service engineer will bill. Ridiculously they does not know water heater installation
The...

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Address: Thane, Maharashtra, 400615

Bought z6 model 1 year back, i have all mail logs 4 times in 1 year this is the complain. The filter gets green alge grown inside everytioem some one come cleas & say it will be ok now they are not chaining the machine 1 month later same thing.

I am posting it on every social media & everywhere will make sure you get an issue for your sale going forward. If you all dont care for customer complain action will be taken
br...

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Address: 600073

Website: AO SMITH

We bought ao smith z8 water purifier may 2018. After 4month usage, water taste was not good so we called customer care service to check. Sunday 31st september 2018. Service engineer checked and opened the back filter and flushed complete water and after that fixed the machine again. From that day machine is not functioning properly. Some time machine water is over flowing, some time water is not filling. Each time service team is coming and...

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Address: Bangalore, Karnataka, 560066

I have recently purchased ao smith z8 water purifier and two ao smith water heaters.

I have got the installation done for water purifier by mr. Prashanth, however he did not check the tds values stating that it would take time for water to get purified and the tank to get filled so he would comeback later, when i call him afterwards, he is saying to raise a new complaint.

What kind of technicians ao smith has,...

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Address: 562112

Website: www.aosmithindia.com

I recently purchased ao smith water purifier (Model z6) on 31st august, 2016.

Yesterday, i noticed the water tank of purifier was full of cockroaches and its small eggs. I was shocked to see that i and my family were consuming this highly contaminated water for past few weeks.

Past few days everyone in my family either had a fever or infection. I was myself down with severe stomach infection and now i understand...

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Address: Hyderabad, Andhra Pradesh, 502032

We have purchased ao smith geysers (15 lit) on 21.08.2108 your technician installed on 23.08.2018 device worked on 24-26.08.2018. We have raised the compliant about it, your 2 technicians came and said we cannot identify the problem regarding device.
Since it is new device how can it doesn, t work properly. I am requesting you to replace by new geysers as soon as possible...

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Address: 9686539923

Service request number:10332519,
Earlier request number: 10292803 which has been cancelled stating that the product was returned to the dealer. The product still with me and nothing has been done till now (1612 hrs 17/08/2018).
One mr. Arun kumar was assigned the request 10332519. He called yesterday and assured to get back to me by evening. However, i received an sms stating that the request is on hold till 09:00am due to...

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Address: 560064

Refer to my complaints of 11/08 and 16/08 (Earlier in the day). Your response to my mail earlier today is sickening and disgusting. How can you say that you don’t attend incase the complaint is short? Please the complaints of 1108 along with two complaints (Including this one) together and appreciate the problem. Please attend to the problem on priority. The geyser was purchased barely a month ago. Hope you will attend and replace the geyser...

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Address: 560064

I sent a mail on 11/8/2018 regarding problem with the geyser ( horizontal, 25 liter) bought in July 2018.So far no action taken. What should I do to wake up you people ? Please do not brush this aside stating that it is a short complaint. read this along with my earlier mails and read them together. It is ridiculous to say that short complaints do not receive the same attention as the longer ones. you should be serious once the complaint...

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Website: www.aosmithindia.co.

I online ordered ao smith water heater online on 2/8/2018 and made full payment in advance. Order no 85448. Customer care deptt is not able to track this order. I sent severals emails, whatsapp messages to the official email id of ao smith, got reply that the concerned team will get back to me with info. Sadly this did not happen. Nor the product arrived as of now 15/08/2018. Pathetic attitude of customer care. They just keep on asking customer's...

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Address: 560064

I lodged a complaint regarding 25 litre horizontal water geyser purchased less than a month back. The complaint no is 10292803 of 02/08/2018. Your technicians attended soon and observed defects in the geyser. I asked for a replacement. They informed me that the matter will be taken up at the appropriate level and that the needful will be done. After that the technicians simply disappeared. On 07/08/2018 i received the following sms from a...

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Address: New Delhi, Delhi, 110018

A. O. Smith india i have purchased your z8 purifier which is having major defect in its water storage system.

Ants & insects are crawling through inside and infecting the 8 stage purified water.

Whats the point of purification when the purified water will eventually get contaminated by dead insects and ants.

I paid 21k for this z8 purifier of yours and i am having a very bad experience.
br...

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