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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 2

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I
Iyyappan.K
Mar 1, 2024
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Refund issue

Dear team,

Pls find the screenshot, and still I didn't get my refund amount,

Date :- 15/02/2024

Pls do the needful on urgent basis....
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P
prantej
from Bengaluru, Karnataka
Feb 27, 2024
Jul 12, 2024
This thread was updated on Jul 12, 2024
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Noise pollution

Address: Kasturi Nagar

We live in kasturi Nagar RTO office side.
There was already a rule we came to know that construction should be stopped by 10pm. But the metro construction is going on after 10 pm and the noises are unbearable. Also we have the underpass construction so it seems we are not at all able to live or sleep or talk peacefully.
Kindly requesting you to please stop constructing from 6pm -10am.
Our health and sleep is getting...
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N
nivedithaveer777@gmail.com
Feb 27, 2024
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Saw honey bees in purple metro

As I saw more than 3honey bee in the metro and this metro is of purple line, from challagatta to Whitefield. Kindly check....
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S
Shalusha31
from Bengaluru, Karnataka
Feb 25, 2024
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Complaint regarding poor customer service

Was travelling from metro today and unfortunately had a very bad experience due to unethical behaviour of the women sitting in the ticket counter...The lady in the ticket counter was literally throwing the ticket and was showing very bad attitude towards the customers...so yeah the people in the counter should know atleast some basic manners of how to deal with the customers rather then showing useless attitude...
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V
Vinay chenani
Feb 22, 2024
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Complaint regarding noise at night

Address: Durga rainbow, mahadevapura

There is a lot of noise which is made by Bengaluru metro construction near bagmane tech park mahadevapura. I stay in Durga rainbow society mahadevapura and after 9 drilling starts and it continues till mornings . Why is the construction done at night, this is increasing mental stress...
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A
asakshi
Feb 22, 2024
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Money debited but couldn't get ticket due to technical glitch

I tried to book a ticket on 18th Feb, money was debited for order no: [protected], but I didn't get my tickets. I got the prompt that I've encountered some technical issue. Would like to request to refund the money for the same....
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G
Gokulakrishna K
Feb 16, 2024
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I'm complaining about ticket collectors

Dear Sir,
1.we are Not getting proper change from the ticket counters, they are not even telling the correct fare. Today from sandal soap factory to majestic, ticket collector has taken 30Rs but while check in it is showing 22Rs as charge.if he loots 10Rs from each customer in a day atleast 1000 passengers will take ticket so he is looting 10, 000Rs in a day. This needs to be addressed immediately.

2. MG road to yeshwanthpura,...
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A
amarji2006
Feb 5, 2024
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UPI transaction ID 403577966675- refund

Good day sir/ madam,

Please note that following transaction with UPI transaction ID[protected] was attempted on 4th February' 23 at Lalbagh metro station for a journey ticket from Lalbagh metro station to Yeshwantpur metro station.

The transaction couldn't be completed and status was being shown as 'processing' at the point of time.

As I needed to travel I paid by cash and complete the said...
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N
Noel Saju
Jan 30, 2024
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Rude parking staff

Address: Mahadevpura

The parking staff at kr puram metro station were absolutely rude and did not allow me to lock my scooter even after they parked it in middle stand and when I asked why I was shouted at and asked to park on the road if I wanted to lock it. Is this any sort of acceptable behavior expected from a service oriented government Institution? I expect strict action to be taken against this so that this doesn't not happen again. There is a way to speak...
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V
Vijay b k
Jan 23, 2024
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Money Deducted from the Gpay but did not reflect

Address: No 801, 2nd Floor , 62nd cross , 5th Block , Rajajinagar

Hello Sir/Mam,

I recharged my metro card : [protected] for Rs.150 on January 22nd 2024. However the money has been deducted from my account but did not reflect in the metro wallet.
Asking for the same in the Indiranagar metro station, they informed me to claim the same in other metro station apart from Indiranagar, visited Byapnahalli metro station for the same but the spoc their informed me that the recharge itself...
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R
Ravitejks
from Lucknow, Uttar Pradesh
Jan 20, 2024
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No refund even after a year wait and complaint !

Website: grievance.bmrc.co.in

A payment of Rs.500 was made to recharge my metro card. It shows successful transaction even now in the app. But the card balance does not reflect the amount.

Ran from post to pillar - from metro station customer care to raising grievance in bmrc to raising tickets to calling customer care. A typical government style response, but no refund yet !

Ticket Number raised with BMRC - 33945...
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S
Shree Raksha R
Jan 5, 2024
Jan 24, 2024
This thread was updated on Jan 24, 2024
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Request to refund the amount

For my metro card recharge I made a payment of ₹300 through UPI.But, it was in the processing status for a very long time and I could not recharge my card at that moment .So, I had to buy a ticket and continue my journey.But after 20 mins ₹300 got debited from my account and the next day when I went to the person in the ticket counter, he says recharge cannot be done for yesterday's payment. And He asked me to raise a complaint to refund...
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R
RTheja
Dec 19, 2023
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Charged extra money

Hi, I travelled on Bengaluru metro from Hoodi to Rajaji nagar two way on Dec 16th 2023. While going to Rajaji nagar the person in the ticket counter at Hoodi station (at 11:30 am) told that the price for 2 tickets is 120 and gave 2 tokens. While dropping the token at the exit counter in Rajaji Nagar, I noticed that it showed the fare as 50 rupees instead of 60. So, in the return journey I chose to pay using Google pay and they took 100 rupees...
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K
Kubera Varma V
Dec 17, 2023
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Refund not processed T2312010934421845000367

T2312010934421845000367
The above transaction ID I have made the payment successfully but i didn't receive the QR code on WhatsApp, I need the refund as this was not processed. I had to purchase token that day....
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K
Kubera Varma V
Dec 17, 2023
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Refund not processed

Amount was debited and i did not receive qr code...
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R
Rajuravi910
from Bengaluru, Karnataka
Dec 16, 2023
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3yr old kid charged full fare in Bengaluru Metro

Address: Magadi Road, Bangalore 560023

Today my 3yr kid (who hasn’t even started his schooling) was charged full ticket in bangalore metro route (Magadi road to Yeshwanthpur). I don’t think it’s a standard practice followed in any of the public transport to charge full ticket for 3yr old kids. If this is the rule to be followed, why is it not consistent across all public services. This is really frustrating & feels like a separate rule imposed by BMRCL to loot hard earned...
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A
arunvt7
Dec 2, 2023
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Balance is not credited to wallet.

My balance is supposed to credited back to my account as the smart card is not presented at CTT or Automatic gate for card balance update within 15 days from the date of recharge. I did not get my amount credites

Metro Smart Card number [protected]
Order Id:[protected]
Operator reference number:[protected]

Please do the needful.

Regards
Arun Thomas...
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S
shreyasb1987@gmail.com
Nov 26, 2023
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Excess parking fare in Doddakallasandra metro station

Address: Doddakallsandra metro station parking.

The minimum charges for 2 wheeler is 15 Rs. However at Doddakallasandra Metro station they are charging Rs. 20 and providing false information that the rates have increased. When I told that I will complaint to BMRCL, they immediately told to pay 15/-. I am attaching the entry and exit receipts for proof. Please take appropriate action against the parking contractor.
Per person if they are charging 5/- extra and with approximately...
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S
Snehashivaram@12
Nov 15, 2023
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Refused to take 10 Rs coin

Address: Prakash nagar Bangalore 560021

In konankunte metro station, around 12:00 Pm
Date : 15/11/23, the worker in ticket section time was till 1:30 Pm, two lady workers in ticket section refuse to collect 10 rupees coin As they said that coin are not allowed
And they rejected to collect atleast one 10 Rs coin, they were arguing refused to accept the coin by giving some irrelevant answer
They are not even saying any valid reasons
They are not even...
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R
Rohini SK
Nov 11, 2023
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Twice amount deduction without QR code

Please refund my amount 28.50×2 to no. [protected]...
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