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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024

Complaints 428

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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Bengaluru Metro Rail Corporation [BMRCL]

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Staff at Krishnarajapura station being rude to elderly peoply

Recharged in online but not credited to card

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waiting time in metro station

card lost while travelling

Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 8

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Hi Team,

The metro construction work in Bellandur area continues at 3am also. It's super disturbing and which has severe impact on our personal lives. Government doesn't allow any construction disturbance to happen between 10-7am. Can we pls follow that starting ASAP!?...

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Respected Sir,

With reference to the above subject, entry is prohibited for the passengers from Dr. Ambedkar Metro Station, Vidhanasoudha East Gate since Covid time, only exit is allowed. For entry all the passengers should have to go to the High Court gate. It is high time and during the rainy season it is very difficult to cross the road and make an entry from High Court gate and even there will be a lot of rush during...

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Hi,

It has been Mandated that With out Mask there is No entry in Metro, But is there any Circulation from the Central or State Government regarding Compulsion of Mask, Because in any other Public Transport there is No Mandate Including In Airport, Railway and RTC, Why it is Mandated in BMRCL, The Staff are Literally Harassing the Old age Passengers, If they come with out mask they are sending Back, If that is the case at least...

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Date of the incident: On 13 oct 2022
client number: [protected]
full description of the incident: I have transacted a amount of 200rs to metro card, But the authorized ticketing person told that transaction has declined, wherein 200rs has been debited from my account and also shows transaction successful.

transaction ID: T2210131821241830711004

-desirable resolution of the compliant: requesting...

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Address: KIA showroom Yelahanka opposite, service road Ambedkar colony

I have called the cops at night because I have older parents and pets at home and kids in the building i live. From 15/20 days metro work has begun and there’s constant drilling in the night, after the cops intervened they stop and continue the same thing the next night and the night after that which is completely arrogant and ignorant of these guys. The work begins in the morning and there’s no stopping them which is understandable but...

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Card no: [protected]
Transaction id: m7tz6ui8l1g2cyhoscb98
Top up on:[protected]:54:37)
Payment id: [protected]
Amt: 200...

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At Southend circle metro station security was not allowing me to carry chicken in sealed bags, they mentioned it's a new order and directed me to a board asking me to read where it was clearly mentioned that unsealed chicken and mutton is not allowed, they said there is anew order. When I wanted to speak to the senior they mentioned he is not in station and gone for rounds...

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I recharged my card on September 12 th through online and the transaction was successful. But i didn't know that I should claim it at the same month. Now my card doesn't show the balance. Please do resolve this.
My Card ID :- [protected]
Transaction ID:-[protected]...

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Dear Sir/ Madam,

I tried to recharge my metro card on 21/09/2022 at Vijayanagar Metro Station, Bangalore. It shown pending and I tried 3 more times with a total of 4 attempts, but all the attempts tried were shown pending. On asking the metro station help desk they said it will be refunded within 3 days and they also assured that payment is not deducted. But after 3 days all the 4 payment attempts made were successful. 2 days...

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Ticket counters are closed in weekends even when the passenger footfall is high. This is causing inconvinience to the commuters. This shows that BMRCL is not considerate towards the commuter's precious time. We had to wait for 20 minutes.
Photos are of Rajajinagar metro station...

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There should an option of transferring the balance of old card to new card if the card is lost. I don't understand way why the system is not upgraded yet. The city is recognised with the great name called "metro city". And also called as Namma Metro.

Request to fix this issue, as many would be facing....

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Address: Yeswanthpur pur metro station.

We hav reached metro station 5 am but there is no staff for ticket issue.
All the ticket counters has been closed and 45 min n delayed. Worst experience huge rush as of station near by. Staff issue...

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Unable to sleep peacefully at night as metro work near agara Orr is causing lots of noise....

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I was traveling from Mantri Square to Jalahalli by Metro. While exiting the card shows "exit mismatch" at Jalahalli, so I asked at the lady on adjacent counter and shown her the card. She's checked and after sometime she started yelling that you should have go immediately when you put the card on scanner. I told her to be calm and told her the gates were not opening. Then the other person in her cabin helped to open the gate, but he was also...

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On September 15-22, a complaint was lodged online against a young woman named Ramya who was working at Vajarahalli metro station for behaving rudely. Please let us know what action you have taken on it. The existence of such persons causes great trouble to the masses. Please request MRCL office to take strict action...

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Address: Byatarayanapura

BMRCL is carrying out digging operation near Byatarayanapura in the night around 1 am to 5 am. The noise is so intense that most of the residents are feeling uneasy and sleeplessness. Kindly take some action on this. We have 2 hospitals also in the premises....

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Sir, the above referred card could not deduct the amount in my last travel during exit without my notice and the gate opened and I moved out of Attiguppe metro station. It was purely the mistake of the machine. and I was unaware of this. But today when I tried to use the card it failed and I had to pay a penalty of Rs 100/ to regularise, for the mistake not done by me.

How can I move out of a metro station If the gate is not...

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Address: Vajrahalli 3rd cross

When I went to recharge my card at vajrahalli metro station this morning the young woman in customer care said that I can recharge at the ticket counter hand behaved road name saying that it is not payable to recharge here when the security guard who was there again asked the name of the young woman he said that the young women's name was Ramya.
The hung women those not now how to talk to the customer please request them to the appropriate...

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When I went to recharge my card at wajrahalli metro station this morning the young woman in customer care said that I can recharge at the ticket counter and behaved rudely saying that that is not possible to recharge here. When the security guard who was there again asked the name of the young woman he said that the young woman name was Ramya.
The young woman does not now how to talk to the customer please request them to the appropriate...

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Here in National college metro station, Bengaluru. Staff at ticket counter never attends/interacts the individuals properly, either they would be gossiping, looking into the mobile phones for minutes, always argues on returning the change amount, even though they have it, due to these behaviour and carelessness of staff always I'll have to wait for longer time on ticket counter and missing scheduled trains... Very disappointed with this behaviour...

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