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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024
Complaints 428
Resolved
6
Unresolved
422
Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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21
waiting time in metro station
10
card lost while travelling
13
Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 6

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H
Hareeshkg
from Bengaluru, Karnataka
Mar 1, 2023
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Online recharge on card could not be claimed

Address: Bangalore, Karnataka

Hello treat,
I had recharged my card for Rupees 300, however I was unable to claim it at the metro station. Please assist.

The recharge for Card No. [protected] has been successful.

Transaction id :[protected]

*Make sure to follow these steps to claim your recharge:*
👉Present the card to the Card Top Up Terminal in any Metro station to claim the recharge 300 within...
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A
AnuK@1
Feb 27, 2023
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Recharge related

Card no [protected] has been recharged with 500 using phone pe but the same is not reflecting on the card inspite keeping that in recharge top up terminal.
HDFC Bank: Rs 500.00 debited from a/c **4816 on 27-02-23 to VPA englishbmrc.[protected]@axisbank(UPI Ref No[protected]. Not you? Call on [protected] to report...
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K
Karan Kumar K
from Bengaluru, Karnataka
Feb 23, 2023
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Recharge for 500 has been debited but not received in smart card

The recharge of rupees 500 has been debited but not received in smart card
(Smart card No - [protected]). The transaction has been done on[protected]
at 8:32 AM, transfer to Payt Metro Ref No
[protected]....
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V
Vish0410@gmail.com
Feb 22, 2023
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No sign board for dead end

Address: 23, 1 st main, vysya bank colony , btm 2nd stage

Sir, near jayadeva hospital due to metro construction they made the 1st main vysya bank colony, btm 2nd stage near the GKS residency road as dead end and there is no sign boar due to that lot of vehicles come and stuck in that narrow road, please put the proper sign board for the commuters. Thanks vishwanath [protected]...
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A
Apoorva Balaji
Feb 18, 2023
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Worst experience as a passenger in Kempegowda majestic terminal

No directions in platforms to restrooms and just 1 restroom to cater the whole terminal.

Worst experience for me with a toddler...
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A
Ajay R Matlawar
Feb 18, 2023
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Parking station

The parking station at Peenya industrial area has no tar road or proper infrastructure for parking of vehicles. The vehicle will be all dusty by the time we pick it back. Kindly provide good pavement . During rainy season it'll be really difficult to park vehicle in those muddy roads...
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B
bhubsn
Feb 17, 2023
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Recharge not credited to smart card

On 15/02/2023 at around 10:00 a.m I tried recharging my namma metro smart card bearing no. [protected] through WhatsApp. I followed all the steps required and directed by the WhatsApp moderator, I received the link to pay for recharge amount i.e Rs. 200, I paid it successfully through Google-pay( screenshot of the payment attached) yet after the payment being successful I did not receive any confirmation on the successful recharge of the...
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D
DineshKShinde
Feb 15, 2023
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Unethical Behaviour - Newspaper Agency person

Not very sure how well will you address my issue and provide me the resolution and close the complaint with clear evidence.

Incident Details
Dinesh.K.S
15th Feb 2023
7:27am to 7:31am
Vijayanagar Metro Station Entry Platform A
To share the standard procedure to be followed by newspaper agency guy.

Morning as i tapped the metro card and entered the VIjayanagar Metro station.br...
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S
sudeep sudee
Feb 14, 2023
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Complaint return

ದಿನಾಂಕ 10.02.2023 ಕಂಪ್ಲೇಂಟ್ ನಂಬರ್ 102937 ಇದಾಗಿರುತ್ತದೆ. ಸುಮಾರು 8 :45 ಕೋಣನಕುಂಟೆ ಕ್ರಾಸ್ ನಲ್ಲಿ ಕಾರ್ಡ್ ನಂಬರ್ [protected] ಕಾಡಿಗೆ ರೂ.50 ರಿಚಾರ್ಜ್ ಆಗಿಲ್ಲವೆಂದು ಬನಶಂಕರಿಯಲ್ಲಿ ಕಂಪ್ಲೇಂಟ್ ಮಾಡಿದ್ದೆ ಆದರೆ...
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F
Female passenger
Feb 8, 2023
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Complaint against securities behaviour

I am a regular metro passenger and writing this mail not only for me but also for the other passengers who had to go through this bad embarrassment.

Recently in the Baiyappanahalli metro (Old Madras Rd exit) the security is not allowing passengers to wait for their cab or personal vehicles in the shade in the outside of metro premises but instead they are using a microphone to disperse people and forcing them to stand in the...
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C
chittu159@gmail.com
Feb 5, 2023
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Irresponsibility of staff

Today morning at Attiguppe metro station I was in a hurry to board first metro at 7.05 am so when I just entered metro premises the shutter was 75% opened n when I about you enter inside that shutter suddenly hit my nose part in between my eyes I got injured n started bleeding. I wore my specks n it also broken, just miss if my specks was not there then my eyes would have got hurt badly.
When I tried up online complaint number[protected]...
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R
Reghu123
from Bengaluru, Karnataka
Jan 19, 2023
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Damage of my bike caused by falling metallic object from the construction site

Address: Embassy Pristine, Bangalore

Today I was returning from office by my two wheeler and when passing under the metro station construction site infront of IIM, a metallic object ( seems like a bent rod) fell from above on the head light of the bike, just missing the body. Since there was traffic behind me, I could not stop and inspect. When stopped and inspected at the next junction, found that the headlight glass is broken. Showed this to the traffic police incharge at...
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H
harishhkumar
from Bengaluru, Karnataka
Jan 19, 2023
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Bengaluru Metro Rail Corporation [BMRCL]

Address: rajarajeshwari nagar metro station bangalore

Last 3 days back i parked my 2 wheeler vehicle in rajarajeshwari nagar parking zone and everyday i park my vehicle in same parking where they is pay and use after my job when i arrived at 9.45 in metro i saw my vehicle and they is no mirror and horn both were removed from locla area culprits and some local people nera by metro station who is watching and doing this robbery about this incident i reported to parking incharge he said he is not...
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P
Pavan Shivaswamy
from Bengaluru, Karnataka
Jan 11, 2023
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Recharged amount is not credited

As i mentioned above, i recharged my card on 9th January 2023 at 2:50pm of amount 200rs.But amount is not credited to my card and also it was debited from my bank account, so please resolve my issue as early as possible. Thank you
My card number: [protected]
Contact number:[protected]...
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D
Deepika0808
from Bengaluru, Karnataka
Jan 9, 2023
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Stone fell on car glass while metro construction

Hi all,

We were travelling to office on 9.1.2023 and near Jaidev hospital road there was a metro construction happening a Stone hit on the car glass nd there is a Crack on it....
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K
Karthik v
from Tirupati, Andhra Pradesh
Jan 9, 2023
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My bag was stolen in the metro accelerator

Address: 19-12-83, Bairagipatteda.tirupati

My bag was stolen in the metro accelerator .mezistic station exit point .in the bag 10k cash n gold are there please fine the bag n catch the theievs....
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G
Girish M V
Jan 9, 2023
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Misbehavior from security home guard and noncompliance

Today the security guard informed her colegues to sign proxy signature in attendance book on her behalf at mahakavi kuvempu metro station while going towards nagasandra at around 5:45am and the guards are always sleeping on duty and will stand for two seconds untill the train passes and again go to sleep, the purpose of their deployment is not at all served, the way she behaved while interacting today was very worst and she was speaking to...
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A
Ashwinishastry
Jan 8, 2023
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Staff being unprofessional and rude

A female staff at the ticket counter at jayanagar metro station was being very unprofessional and rude while purchasing token for the metro ride when the payment didn't go through on PhonePe and requested an alternative payment method. She behaved very rudely, making handsigns and even threatened us to throw us out when we questioned about her behaviour. This happened at around 4pm on 07.01.2023
Kindly take necessary action....
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P
Purushotham B v
from Mumbai, Maharashtra
Jan 3, 2023
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Staff horse behaviour with public in majestic

Address: Dasarahalli

Worst staff in not trained how to behave with public management is very poor...
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H
hkbk
from Bengaluru, Karnataka
Dec 23, 2022
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Behaviour of Parking contractors

Address: Hesaraghatta

Dated 22 Dec 2022
Dasarahalli metro station parking contractors are not providing the receipts for vehicle parking. When you tell will complain to metro they are very arrogant and rude in their behaviour and even threaten.
There are no parking rate boards and just like that they will ask money

Pls take necessary action and ask them to behave properly....
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