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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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21
waiting time in metro station
10
card lost while travelling
13
Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 9

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S
shweta shahapur
Sep 4, 2022
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I am complaining about extra amount received for journey

I was travelling from nagasandra metro to Sandal soap factory, The faculty collected 200 Rs and told that we didn't give even we have asked to check CCTC they didn't do it and collected extra 200 Rs....
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Shashi Vijay
from Bengaluru, Karnataka
Sep 3, 2022
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I am complaining about employees behaviour

I am really upset with this employees they are very rude, doesn't know to give respect to passanger, they shows there faces to aged people, before hiring employees they should be trained well ....
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Y
yvspriya
Aug 30, 2022
Sep 3, 2022
This thread was updated on Sep 3, 2022
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They refused refund on my ticket by delay and ignorance

Address: Sriramampura metro station

Respected Consumer Redressal Forum,
The following is my compalint:
My meteor card was damaged and hence I had to buy a new metro card at the Sriramapura metro rail station. THis was in the month of February 2022. The counter gave me a receipt with the old damaged card number as I had a balance of over 450 rupees on the surrendered card. They promised that the transfer will happen in 5-6 weeks. Every time I followed up there...
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R
Rishab jha
Aug 29, 2022
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False payment

Address: Rn.12, s.m road, opposite to new krishna hospital, near rock line mall, jallhalli cross, banglore - 560057

The ladies sitting on the recharge counter of jallhalli cross metro station, I guess they have lot and lot to talk about their life. on their workspace, so careless that they put extra money, I told to to recharge for 100 they allegedly put 200. Is BMRCL going down in loss, so they are using this strategy to gain money. Kindly solve this issue, or if I face next time I'll sue you guys for sure...!!!
Keep this noted....
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C
CollegeDaysCo
Aug 27, 2022
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Rude behaviour by Security Guard

Address: SouthEnd Circle

Today at 7.37 am when I was running late for my work, I didn't see the escalator wasn't working and I started walking on it. The security gaurd started abusing me and was very rude. We do pay for the escalator and it is our right to use it.
This incident happened at south end circle. Please look into it. The security gaurd has no right to abuse....
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A
Anushree71
from Bengaluru, Karnataka
Aug 24, 2022
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Male senior citizen in Ladies compartment

Address: 56/A, 3rd Cross, Jp Nagar 2nd Phase, 24th Main, 560078

If male senior citizen in ladies compartment is not allowed then they should remove the sticker from it.
This is a harassment for a senior citizen to face by the security people and whole team of metro Bangalore....
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A
Anil Ramarajan
Aug 14, 2022
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Not allowing entry

Address: Anil Ramarajan #3377 Gayatri Nagar maruthi extension Rajajinagar

We were waiting at Nagasandra metro station at 8.24pm, 14th August. The train came but the metro attendant didn't let us enter the train and the train went away empty. I would like to know what is the reason behind that. I was in hurry to reach home and this was a great delay and inconvenience....
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A
Anusha Hublikar
Aug 10, 2022
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Provide separate compartment for senior citizens

Please I request the company to provide a separate compartment for senior citizens in the metro train....
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Usha R Kashyap
Aug 7, 2022
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Mens are traveling in women's coach

Address: Kengeri

I could see now a days mens are traveling in women's coach and they start to fight when we ask them to go to general compartment...
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K Murali Dhara
Jul 27, 2022
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Embarrassment at Cubbon Park Station

At 1720hrs on 27/7/22 at Cubbon Park Station I was not allowed to enter by Security because I was carrying Cigarette pocket and a Match Box. When I told them that only compressed gas ie. Lighter, is not allowed as per the Board kept at the Entrance. I was humiliated in front of others and was not allowed till, I disposed them. Please clarify whether consumer can carry cigarette and match Box. I was not carrying them to smoke....
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Pavithra S Sarji
Jul 26, 2022
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Staff not recharged the card

I checked the card balance before recharging it was 76Rs then at Mahalakshmi layout metro station I gave 100Rs note for recharge at the counter.The staff at the counter recharged only for 50Rs and didn't give change.Since I was in hurry to catch train I didn't recheck the card balance.Later while checking out I found card balance was not appropriate. Travel fare was 26Rs and balance was 99Rs.If the staff had recharged for 100Rs then balance...
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N
Navya Prakash 25
Jul 22, 2022
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Top-up done to wrong card number

Hello BMRC,
Due to manual error I have made top-up to a wrong card number which is [protected] and requesting you to transfer back the amount of 300 rupees to my card number which is [protected].

Sorry for the inconveniences, requesting for a refund as soon as possible.

Thank you...
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S
Suman8861
from Bengaluru, Karnataka
Jul 16, 2022
Jul 23, 2022
This thread was updated on Jul 23, 2022
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Rude behaviour of staff in ticket issuing

Address: Sandal soap factory metro station

Lack of staff in ticket issuing very negligence and very disrespect to passengers lack of staff and more number of passengers waiting for ticket...
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A
AdityaPVN
from Bengaluru, Karnataka
Jul 15, 2022
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Nonsense due to construction

Address: ORR

Arey tugalak :

I live in apartment adjacent to ORR. My office also is located adjacent to ORR some Kilometres away from home. I am taking min 3 hours a day commuting from home-office-home. I feel horrible and get irritated when I reach office or home due to traffic snarls caused due to metro work. At home there is loud noise always due to metro work near apartment. Any which way there is no respite for me from nuisance of...
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S
Sunbae
Jul 13, 2022
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My time closing the door with a min in a train

Address: Jnanabharthi

Hi my self suchitra registering complaint here
Thing is morning time train @6:52 will not give sufficient time to get in train
means at least 2min should be door to open
But they are closing with in a min it's really bad sir / madam even they can see who are all Coming and getting in through mirror
If something bad happens means u ppl can't take responsibility so better instruct the person who are driving...
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Ramya Suresh g
from Bengaluru, Karnataka
Jul 11, 2022
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Online payment

Address: All metro station

Again thank you for the wonderful service

It's hard to find change and cash now a days. For people who dont frequently use metro cannot afford metro card and should always pay via cash and we are out of required change. So kindly provide online payment option such as UPI

Thank you
Ramya...
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Ramya Suresh g
from Bengaluru, Karnataka
Jul 11, 2022
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Restroom

Address: All Bangalore metro station

Hi team,

Thank you for the wonderful service.

One thing that I faced last time when I used metro train there are no restroom after the check-in . So i had to ask the helpdesk to check out with the staff ID and check in again and catch the metro. Since that day i had emergency it was difficult to wait for all the process. So kindly provide restroom after the check in. Thank you...
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R
RaviCN
from Hyderabad, Telangana
Jul 5, 2022
Jul 21, 2022
This thread was updated on Jul 21, 2022
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Loud construction noise at night

I am writing this at 11pm, and there is high machine sound due to metro construction on sarjapur-marthahalli road.
My 2yr old toddler is scared due to the sounds and unable to sleep. Pls restrict the loud work to morning. It's tough to focus on work tomorrow with such disturbance.
Pls understand!!!...
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A
Alumelu Alumelu
Jul 3, 2022
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S/sup in check pete stn today morning time name Sunil.

Hello sir good evening... Today I meet security guard in platform.. She was crying I ask wt happen.. But she told me s/sup giving tortur each guard ... But no one else security guard complaint not accept yy. There are also people only.. There are protect the public... Plzz accept the complain... S/sup name sunil... He not giving to respect for women... He making rule......
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S
Suguna Shree
Jul 1, 2022
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Heavy noise in metro construction area - Ibbaluru

Address: 2nd Main, 3rd Cross, Ibbalur, Sarjapura Main road,

Am the resident of Ibbaluru, Sarjapura main road.

We are facing heavy noise due to metro construction in Ibbaluru, Sarjapura main road, both day and night.

My self have small kids and me working from home, due to this heavy construction noise small childrens and we couldn't sleep during night also.

We request to stop Metro Construction work during night (10 pm to 6 AM) and implement noise absorption...
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