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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024
Complaints 428
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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21
waiting time in metro station
10
card lost while travelling
13
Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 22

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J
Jaikumar Mariappa
from Bengaluru, Karnataka
Aug 6, 2017
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security lapse

Address: Bangalore, Karnataka

Every evening in working days the ladies of neighbouring offices near central college metro station with the help of metro staff skip security check scanning from x ray machine and also body check by lady police by using lift for senior citizens and physically challenged person s. Considering the rush hour and thick traffic this is a high security risk for general public
Terrorists may use this. Lapse and cause danger. Bmrcl and the...
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S
Sneha Anj
from Bengaluru, Karnataka
Aug 4, 2017
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behaviour of a staff

Address: 560057

On 3rd august 2017 by 2:25pm i went to 5th counter of dasarahalli metro station for ticket. Since it was having a medical emergency i was not having change. I was having rs.100 and i asked for a ticket to goreguntepalya. She informed me to go 3rd counter since she is not having change. I went to 3rd counter and asked for ticket. She was very rude and her behaviour was so cheap. She was raising her voice. She was more cheaper than a slum guy...
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Prabhath S Bhat
from Pune, Maharashtra
Aug 3, 2017
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absence of vending machines for tickets and food

There is lack of automated machines for ticketing and also food vending machines. May be the introduction of these could make it a win-win situation for both bmrc and the commuters. I understand that the metro hasn't been in operation for long but it is a part of the daily lives of many. It is easier for a lot of people if they could quickly get a token from a machine and also a quick drink or a snack from a vending machine....
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S
santhosh2812
from Bengaluru, Karnataka
Jul 31, 2017
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compartment very cold uncomfortable to travel

Address: 560076

I have been regularly traveling in metro, i have notice the ac is so cold, its really uncomfortable to travel for long distance, cool air was flowing from top making my head feel the cold. I think the temperature was between 18 to 20 deg. It can cause sickness/cold and also huge of fuel is wasted for cooling, which is again a environmental issue. Depending on season and crowd you can set the temperature. It will definitely help to save lot...
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N
Nash007
from Kotamangalam, Kerala
Jul 29, 2017
Jun 17, 2022
This thread was updated on Jun 17, 2022
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namma metro/ more user friendly suggestions

Address: Bangalore, Karnataka, 560040

Hii. Having travelled in many metros around the world, and was a frequent traveller in london tube for about 5 years. Now a resident in dubai. The idea of namma metro for giving each platform a number like 1, 2, 3, 4 is little bit of confusing the new users.in dubai metro they call each platform with destination name. For eg: the train to rashidiya will arrive in rashidiya platform. Like that they do the direction board as well. My suggestion...
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G
Geetha Sridhar
from Korampallam, Tamil Nadu
Jul 17, 2017
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timings of metro train

Address: 560057

Sir,
I travel from jalahalli station to majestic and from majestic to sir m vishvesvaryya station. I have seen that the frequency if green line trains is still 10 minutes whereas the frequency of purple trains is 4 minutes. Since the frequency is 10 minutes the train is over crowded. Further after getting down in the majestic station invariably we have to miss one train and take the next train. Hence we are getting late to the office....
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P
PERINKULAM SREENIVASAN KUMAR
Jan 4, 2017
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Lift facilities at Mysore road metro station

Address: 560085
Website: Mysore road

Dear Sir,

I recently had a fall in the Byappanahalli metro station and my ankle was injured. After this my doctor has advised me to only use lift . Today 4th jan 2016, morning when i came to the station to board the train to use thelift towards the byappanahalli, to my shock the lift towards the platform was not working . When i addressed it to the attendants they told me to wait for 5 minutes it became 10 minutes, 15 and...
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S
SG-ban
from Bengaluru, Karnataka
Jun 13, 2016
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Pay and park in t. dasarahalli station

Address: Bangalore, Karnataka, 560073

Until 10th june, the metro station was operational without any issues. Passengers would park 2-wheelers in the area opposite station and collect the vehicle once their work was complete.
Today morning there were a group of 8-10 boys standing at the road entrance, holding a ticketing machine and asking every 2-wheeler to pay 30 rupees for parking in a public road!!
When questioned, he said bmrc has installed this plan and it...
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