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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024
Complaints 428
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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21
waiting time in metro station
10
card lost while travelling
13
Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 5

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D
dineshagrd
from Bengaluru, Karnataka
Apr 27, 2023
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Recharged in ticket counter via paytm scan but amount not added to card

Hi Team,

on 17th April 2023, I recharged in RV Road Metro station through a scanner machine which they use to scan and swipe the card.

Rs. 500 is deducted and not credited to my metro card ( [protected]) or returned to my bank account. waited till 25th April and went back with UTR No.[protected], bank people informed me that, the amount was successfully credited to the merchant.

Kindly review...
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M
manju.taurus@gmail.com
Apr 19, 2023
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People Barge the Line and Enter at Trinity B Entrance

Address: Ulsoor

I regulalry travel to work my Metro and my return i take the train from Trinity Station. During peak hours, there is long line to frisk the Bags. Even thought the line is long many people just walk inside by breaking the line. This is very annoying as we all follow the line though the distance is more.

Can some action be taken prohibiting the people to break and que and enter....
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A
Aish robin
Apr 19, 2023
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Trains cancelled at last minute

I usually take the 8.07 train from attiguppe and reach office in time. However today the 8.07 train did not arrive at all despite featuring on the departure board. The 8.12 train also arrived at 8.15...
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R
Ramya Madhuri
Apr 16, 2023
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Eating prohibited to inside metro

Address: Flat No405, B - Block, Kingston Royale Apartment, Basavanapura Main Road,opposite Om Sakthi Temple

Hi Ramya from Bangalore.Today we travelled Bayappanahalli to Cubbon park.In return journey I tried to feed my baby inside the metro station.My baby age 16 months time is around 10 : 30 pm baby was very hungry but unfortunately metro staff said to me food is prohibited inside the station.she said that we will be fined if we feed the baby.May I know is it any rule is there??? Please clarify to us ....
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V
VanshikaPasari
Apr 13, 2023
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Indiscipline Boys Boarded Train

I, Vanshika Pasari, has boarded metro train at J P Nagar for Majestic on 13.04.23 around 20:30 hours.

On the next Bhanshankari Station, there were 10 to 12 boys who entered the same compartment and started playing loud music on speaker.

When I asked them to slow down the volume of music, they increased the volume and in fact, one of the boy came and sat next to me.

Since the compartment was empty...
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M
Madhavilatha.B
from Kengeri, Karnataka
Apr 13, 2023
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Delaying in reaching office/home

Address: kengeri

Instead appreciation to BMRCL. I am raising complaint against. As i was not happy about the time taken to reach the office from Kengeri to pattandur agrahara.
It almost took me 2hrs. Starting time at Kengeri is at 8:30 AM and the same hrs will take to return journey as well.

As i am aware the link between Byapanahalli to KR purnam is in WIP. Keeping that in mind i observed few cause of the delay.
Pre and Post...
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T
thesanvi
Apr 11, 2023
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Hatred towards hindi

I would like to mention that at metro as well as metro station wherever the instructions are written in HINDI they are covered. This is totally sign of hatred towards the language. It's my sincere request to remove all the stickers from the Hindi instructions....
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V
Vaanu
Apr 9, 2023
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Hurting religious emotions

Address: Metro station Kenjeri

On 8th April 2023 at 09:00 pm I was going to Yashwanthapur from Kenjeri metro station via majestic with my family members my husband, daughter and me.
I have strong beleive in lord Krishna because of which I carry young idol (laddu gopal) of Krishna along with me every time I travel. During security check I told the security team that you can check laddu gopal with hand and eyes and please don't put him in scanner however they didn't...
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K
Kavya Venkatesh
Apr 7, 2023
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Regarding refund

On 6th April, 2023 I recharged my metro card through whatsapp. By mistake I paid 100 2 times. But while topping up at metro station only 100 has been deposited to my metro card, totally 200 has been debited from my account. Kindly look into the issue. Hoping for the early reply.
Thanks...
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N
Nisha s kumar
Apr 5, 2023
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Top-up issue

Yesterday I recharged (Rs 500) my metrocard in quick top-up option via Google pay payment method. Amount got deducted and also got transaction successful mail but amount is not added in the metro card...
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B
Bhavika Vig
Apr 2, 2023
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Men in Ladies Compartment

Even after putting a banner for only ladies, men are still sitting in the ladies compartment. This happened when i took a metro from KR Pura. Inspite of telling them to move to the next compartment, they did not move. The security as well didn't say a word.
Please look into this since we all follow rules here....
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C
Charanpremkumar
Apr 1, 2023
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Failure of my metro card top up

As of today morning i have recharged my card with sum of 100 rupes the amout has dedected from my bank but in metro app it is showing failed
Can i know what the issue is and let me know it will refunded or top up to the card it self...
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R
Rajesh4129
Mar 30, 2023
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Amount refund request

Address: Bangalore

Hi Team,

i booked metro train ticket from Sandal soap factory to Yeshwantpur (green line from Nagasandra to Silk Institute) i paid amount 90 Rupees instead of paying 30 Rupees, later i asked him, can you change this ticket to Silk institute instead of Yeshwantpur, he told it cant be done, you need to pay remaining 45 at the Silk institute stop, i paid total 90 + 135= 225, i paid extra 60, can you please refund this amountbr...
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X
Xoo
Mar 26, 2023
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Customer service of mg road metro station platter no : 2 ticket counter , time 9:44 to 10:05

Address: Mg road metro station , platform no 2 ticket counter , time 9:44 to 10:05

Hi
Me and my friends went to mg road metro station, and we took ticket from Paytm Qr code . While going inside my friend phone having less charge so we took screenshot of the Qr code . Suddenly phone got switched off . So we went to customer service they told, charge the phone and come back, charger is in platform no:3 . So we went to there, they told no charger u go .
Then we took again a ticket for her and went.
While...
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A
Audhava
from Chennai, Tamil Nadu
Mar 24, 2023
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Closing timings of station

Address: Bangalore

National College Metro one entrance is closed at 10.10 PM and passengers are diverted to another gate which leads to time extension and painful for passengers...
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M
Mahesh Nandimata
Mar 21, 2023
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Unable to cross the road due to BMRCL barricades

Address: Vijaya Bank colony extension Banaswadi Banglore 560043

Hi BMRCL team,

I'm an resident from Vijaya Bank colony extension, Banaswadi.
Due to metro construction in outer ring road near Banaswadi Hormavu, BMRCL had installed barricades which is causing severe problems for public of Vijaya Bank colony extension Banaswadi peoples.
As there is no sky walk also we are unable to cross the road.
There is a BMTC bus stop on the both side of the roads and due to barricades...
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S
Sumalat
Mar 10, 2023
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What's up ticket was not working reg..

Address: Hasiru bhavana Environment Management and policy research Institute Bangalore

Dera sir
I took ticket through what's up and i scanned in jp nagar metro station but it was not working so plz refund my amount to my source....
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M
madhuiyengar
Mar 10, 2023
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Recharge of 200 unsuccessful

Card number : [protected]
Last recharge of 200 was not showing in the account balance. So I’m raising a complaint for refund.

Transaction id :[protected]...
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S
sumedhaSatya
from Bengaluru, Karnataka
Mar 4, 2023
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Online Ticket Buying From WhatsApp - Not Working

Unable to buy tickets from what’s app
Getting technical glitch issue....
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V
Vanity189
from Powai, Maharashtra
Mar 1, 2023
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Bangalore metro card-Out exit punch issue

Hi,

I am a regular user of the metro

I was using the metro the other day and as I was going out the metro station, I scanned my card on the exit machine, the exit gates opened and I went through.

But as I tried to go back in the evening my metro card declined. I have come to find out that I had not infact punched out and because of this I was fined Rs.50.

I would request the metro...
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