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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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1
Updated: Dec 4, 2024
Complaints 428
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6
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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21
waiting time in metro station
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card lost while travelling
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Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 3

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G
Goga@1234567890
Nov 11, 2023
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Online top up is not showing in my namma metro card

Address: Jayanagar 7th Block

I recently recharged my namma metro card [protected] with 100₹ on 26 October 2023 10:35 am via paytm but my top up isn't showing in my card wallet

The following are the transaction details

UPI reference number[protected]
Name Manikantan K...
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G
Goga@1234567890
Nov 11, 2023
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Namma Metro isn't showing the 100 Rs top up done in online

Address: Jayanagar 7th Block

Dear Sir/Madam,

I have recently purchased namma metro card in Jayanagar Station and top upped 100₹/- on paytm on 26 October, 2023 10.35 am for the namma metro "card No : [protected]" respectively

And in the top up it's not showing the top upped amount 100₹/-

I kindly request you to look into this issue and do the needful for me

Thanks...
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S
Shreenivas D V
Nov 7, 2023
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Nallur halli metro cashier rude behaviour

My interaction with the cashier and security personnel at Nallur Halli Metro Station was unpleasant, and I found this app to be ineffective. I encountered issues with using the QR ticket, and it still indicates that it's already been used. Additionally, the cashier and security staff displayed rude behavior....
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M
malathin
Nov 5, 2023
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Slack security

The security staff at South End Circle ( Green Line ) are talking so much amongst themselves that they barely care to check bags during the screening. This is a huge security risk.

Capt Subbarao...
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S
Shivaprasad MP
Oct 29, 2023
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Online Top-up expired

Hi BMRL,

I had recharged INR 100 for two metro smart cards on oct-7-2023 when I tried to claim it, it says no top up found. When I checked at metro station, staff told it is expired.
Please do the refund of the amount

Details:
1.
Card no: [protected]
Paid on: Oct 7 2023 7:22 PM

2.
Card no:[protected]
Paid on: Oct 7 2023 7:21 PM

Transaction...
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6
6:56
Oct 20, 2023
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Provision to block the metro card on Lost

Hi, i lost my metro card having number [protected] . Now i see someone is using my card and the amount in it.
You don't have any resolution if card is lost.
Please do a provision to block the card in metro app for travelling if lost. And provide QR code for each card so only owners of the card can use and reduce theft....
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H
hamsavathy@gmail.com
Oct 19, 2023
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Escalator direction not displayed at concourse automatic gates

I am a senior citizen and have faced this problem often at konanakunte cross metro and lalbagh metro stations.When a customer exits at the concourse if the escalator from concourse to ground direction is not displayed we have no option but to use stairs. When we want to go down the escalator is set to move up. Lift is also not installed on both sides, so choice has to be made correctly before the automatic exit gate. Thoughtlessly both escalators...
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S
Shashank ramatheertham
Oct 16, 2023
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Security staff behavior and train cancellation and refund

Address: Whitefield metro station, bangalore

This happened on 16.10.2023 at 10:50pm
The security didn't incharge me that te train was cancelled until I boarded and waited for 5mins and his superior comes and tells me that my train is cancelled and it's not his problem that the security didn't tell me that the train was cancelled and tells me to literally get out and I didn't even get any refund and they didn't even try to resolve my problem and the incharge scolded the security...
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S
Shashank ramatheertham
Oct 16, 2023
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Ticket refund and train cancellation after the ticket scan

Address: Whitefield (kadugodi) metro station, Whitefield, bangalore

The security informed me that the train has been cancelled after me boarding the train and he says that's not his problem and then his superior comes and says 'get out your train has been cancelled', this happened at 10:50 pm although the metro service closes at 11:00 pm and the security didn't even inform me before entering into the station and i didn't even get a refund and my money is now gone!
My trip id:[protected]M[protected]br...
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D
Dr.Poojamithun
from Bengaluru, Karnataka
Sep 26, 2023
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Unprofessional behaviour from security incharge

This is a complaint against Mr. Mithilesh Kumar who works as a security incharge in Srirampura metro station Bengaluru, on 26/09/2023.
The above mentioned person did not respond for my query regarding carrying sharps in metro and instead arrogantly questioned me back and walked away from there even though I was talking to him without even looking back.
If such people are there then how are we suppose to know the correct information...
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A
animeshpanda
from Bengaluru, Karnataka
Sep 20, 2023
Feb 19, 2024
This thread was updated on Feb 19, 2024
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Money refund

Hi,

i tried to book metro through whats app money debit from bank but i not got qr code i asked metro customer help area they told money should be refund with in 7 days its beings 16 days i have not got my money back
please solve my issue .

Transaction id----- T2308271044043721492930
UTR[protected][protected]
AMOUNT ---- 23.75
TIME ----- 10:44 0N 27 AUG 2023...
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S
sampath5991
Aug 20, 2023
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Misbehaving

In the doddakalasandra metro station the ticket counter person refused to give our money back. Starting he said cash or phone pay. We said cash but we didn't had 1 rs change and told him we don't. Then he said I also don't have already have you the token. So we paid through phone pay. Then he said who told you to do that we will not give your cash and shouted at us. So we left. Is this the way bmrcl teaches how to behave with the passengers....
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R
Rohini NP
Aug 17, 2023
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To provide more Metro trains

Address: RR nagar

Please provide more trains from kengeri to byappanahalli during 9:30 am to 10:30am. We are facing more difficulty while travelling.. If we miss a train we have to wait till 10 min and it is too rush when it comes to majestic stops..We can't able to stand also.. Please consider this as priority. 🙏...
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E
Egowda
Aug 17, 2023
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M.G. road metro station ticket counter lady is charging extra amount

This is not fair as the lady sitting in MG Road metro station is charging extra amount for the tickets. I went to her and she charged 25rs for Majestic Metro station and then i checked on Internet and it was showing 18rs. However, she took 20rs for the fare.
People who don’t know or people who are new, she must be looting. She did not provide any receipt as well.
Atleast there should be a standard board for charges per station...
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R
Rana Pratap Singh L
Aug 16, 2023
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I didn't get refund amount

Address: near BJP office bapuji nagar 2nd ward APPAJI NILAYA

I Booked ticket on 12/08/23 from jayanagar to konanakunte cross actually I cancelled it but till today I didn't get the refund amount but the bmrcl helpline is saying that I already got refund amount but it's not credited to my account so please solve my problem...
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N
Nisha Allan
Aug 16, 2023
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Inefficiency of Staff at BMRCL - Lalbagh stop on 15Aug2023

On August 15, 2023 - we were travelling from Doddakallasandra to Lalbagh in the afternoon. We were a family of 5, +1 (My 7 month old Baby). As I was coming down the escalator holding my Baby, we noticed that the gates towards the exit were shut and due to the huge crowd, people were not able to go anywhere and started coming back up again on the escalator which was moving in the downward direction. Because of this huge rush, some people fell...
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H
honey@prathyusha
Aug 14, 2023
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Recharged in online but not credited to card

Hiii!!

I recharged my card through paytm but money is not added to the card. it has been 3 to 5 days. but not yet added.

please resolve this issue....
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M
Muraliu
Aug 11, 2023
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Housekeeping staff harassing public and staffs.

Address: Hope Farme Channasandra Metro Statiom

In Hopefarme Channasandra Metro Station.. House keeping staff lady.. Is Miss bahaving and Harrasing To Public..and Walgapur language to costemers who travel in daily in metro station...
Please take immediately action...
That Lady Remove the job...
Another wise I'm complain our MLA Community group.
House Keeping supervisor
BRAMHAYYA
Staff name - SAVITHA BHAI.
HOPEFARME CHANNASANDRA Metro...
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K
Keerthana2418
from Bengaluru, Karnataka
Aug 10, 2023
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Rude staff behavior at baiyappanahalli metro

Address: Baiyapanahalli metro station

The security staff at the baiyapanahalli metro checking the women passengers was extremely rude and inconsiderate with the long lines and the wait of passengers and was very disrespectful to people by shouting at them.
Please do the needful and take the necessary actions as this is not the first time this has happened.
During all peak hours it’s the same person and the same issues and it’s only getting worse by the day....
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P
Prajwal Sequeira.F
Aug 4, 2023
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The Refund claimed by BMRCL has not received yet.

On 28/July/2023 I book my QR ticket to travell and the amount deducted from my a/c but there was no ticket generated and it says the ticket booking has faild and if the money is deducted it will be refunded within a working days 7, but yet I have recived no payments or refund back.

I have booked the ticket from vijayanagar to Sir.M. Vishveshwarayya Metro station for two times on the same date, both the tickets didn't generated...
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