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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024

Complaints 428

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6

Unresolved

422

Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Bengaluru Metro Rail Corporation [BMRCL]

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Staff at Krishnarajapura station being rude to elderly peoply

Recharged in online but not credited to card

Most useful reviews

waiting time in metro station

card lost while travelling

Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 7

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Why the hell do you charge extra for luggage that the passenger is carrying? I am using the same baggage multiple times in metros and why the sudden extra charges applied now even if it’s below the allowable size. This is truly not acceptable. I am very much disappointed with this rule.

I need the refund initiated immediately and request the authorities to over turn this pathetic rules....

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Website: Top-up

I recharged my metro card via phone pe payment method, amount also got deducted but amount fails to get credited in metro card....

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This is Chethan,
I recharged 200 rs from dasarahalli metro to my Metro card by using phonepay on 4th December around 4.53 pm.
My amount has been deducted.
I have attached the screenshot snaps.
Can you refund my amount or topup.
My metrocard number:[protected].

Thanks and regards,
Chethan
Ph num: [protected]...

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The supervisor name abhi from bypnahalli metro station taken our things and he is saying he lost it ther we havv cctv camera so pls kindly take action against him n even r the proof tht he has taken the things so pls kindly the things very important pls help...

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A QR ticket was purchased through Namma Metro App. The Metro gate at Vijayanagar failed to scan the same, the staff was rude & irresponsible stating that they cannot help & instead I should contact BMRCL as if they don't represent BMRCL. I had to buy a physical token/ticket as I was in a hurry to catch a train. My QR ticket money went waste. Request refund of the said amount to the source....

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Hi,

Please be informed that a transaction of rs.400 was carried out on 22nd Nov at Ulsoor Metro station against recharge of my metro card but had not been reflected in the BMRCL POS machine.
Due to this I had to repay with the my debit card for rs.300 on the same day.

Later on it was seen that the initial transaction of Rs. 400 was deducted from my bank account but no recharge was done on my metro card.br...

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Address: HBR Layout 5th block Near Forest office ORR

I am writing this at 2 AM in the morning. There is loud construction noise in residential area in HBR Layout 5th Block near Biodiversity park close to ORR. The noise made by drilling machine late in night is really unbearable it is affecting our sleep badly, people need to go to work every day without proper sleep. Even elderly & kids are getting badly affected. I am not sure if the BMRCL officials or Govt. really cares about people living...

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I have seen multiple people near Magadi Road metro station urinating at the metro property. It has become horrible to walk to the Metro station since it stinks.
Action needs to be taken because it says "trespassers will be prosecuted". Either place additional guards or CCTV if action will be taken.
It would be great to have a few benches placed so that people sit or just place mobile toilets so that others don't end up making...

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The metro line from city railway station to magadi main road seems to have an issue. It is extremely noisy. It sounds like 2 metal pieces hitting each other. Not only is it discomforting because of the noise pollution but if it is an issue with the connection it can be a major risk to the lives of the people using the metro and people around it. I have emailed regarding the same to no response.

Exact location : Near Seshadripuram...

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Address: attiguppe

Its unfortunate that Im writing about this harassment incident from a staff member which took place at attiguppe metro station on[protected] at 9:20 am.
I've been travelling on metro for over 2 years now and never was more humiliated than today.Im a student at RNS college located just outside the station with blue uniform.Between 9:10 am to 9:15 I had entered the restroom provided by the facility at attiguppe stop and Im distressed...

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Password reset request is giving me following error:

"Pending reset Ipin/Re-issue of Ipin request is already present for this USER ID/PRAN"

Please help me...

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Address: Sakalavara village Bangalore south

Dear Sir/Mam,
Please find attached 2 files
My namma metro card number is [protected] so iam namma metro station sri m Visvesvaraya, Central college Station. 28/11/2022 recharge my card phone pay so technical issue amount is not success 29/11/2022 amois debited please refund my card

28/11/2022 another recharge successfully done

Regards,
Manjunatha M...

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Hi Team,

I have lost card, please let me know on how to go about this.

Regards,
Gowthami...

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Since last week the escalator to go up to platform 1 sandal soap factory station is unavailable as it is operating downing instead of going upward..
All the metros have escalators to go up ... Only this station platform 1 it's coming down instead of going up......

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Hi,
The construction of metro is continuing all night all week at Marathahalli area which is really disturbing as it creates lot of noise.

I support and bare metro construction noises of drilling and machineries but not at NIGHT.

Please consider this.

Thanks!...

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Address: Byappanahalli Metro Station

Hi,
I am a regular traveler from Byappanahalli Metro station to SMVCC metro station.
And every morning at 9am at Byappanahalli Metro station I notice that the baggage screening machine for the ladies section is kept non-functional, which results into a massive queue with just one screening machine.
It's so disappointing to see that we opt for metro to save time and not being able to board in the metro ontime due to...

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My In law had to use the bathroom at majestic station today, but then after swiping in and while coming out it had problem in letting him out due to time constraints of minimum 5-10 mins
. Not only him there were several others left at one side not being able to swipe out... I don't understand what should one do after his business is done in toilet for 5 to 10 mins. Please resolve this issue...

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Hi team,

On 18th Oct 2022 @ 6.18 pm, I recharged my metro card for Rs.150/- in Vijayanagar metro station through Phonepay.

Your staff said she did not get any sms but the amount was debited from my account and next day when I checked whether she received the money but she said it is not detecting.

Please check and revert back.

Regards
Deepika...

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Sir I landed at Tallaghtpur 13/11/22 at 10:45 PM and because my ticket was not found, I came to customer service and asked them for 260, because I don't have that much money, I pleaded with them, they said ok, they took 200 and returned 120. Please check and refund my money If you have 80 rupees ticket I see 10 rupees and what is 70 rupees please check and give me back my money He is cheating to me Please Take a action...

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Address: Srirampura

Banglore metro is worster tha worst it come 15 min late in morning at 10 and if it come the crowd is too more like no space to stand. I dont know to metro provides seat or not i haven't seen a single seat free and leave about seat just provide ur metro for 5 or6 minute in morning its okay at night bcz the no urgent to go home but we r studing and we will be late like today i waited for 33 minute bcz no single space to keep my leg so i avoided...

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