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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024
Complaints 428
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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21
waiting time in metro station
10
card lost while travelling
13
Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 4

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N
Nkb90
Jul 30, 2023
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Staff not available in byappanahalli metro station in ticket room for upi country

Address: Byapanalli

Hello Team,

Staff was not there in Ticket counter byapanalli for upi counter we waited for 15 to 20 min and other counter was full .when we checked in customer care they mentioned they went to washroom however u should have a alternate solution it's not u make people to wait being 1st station there were many people waiting and also see they ask us for money instead o[censored]pi then y do u keep upi...
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A
Archana balu
Jul 27, 2023
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Scissors

Being a fashion designing student, I need to carry fabric cutting scissors for stitching. I travel all the way from whitefield to MG road metro. Initially the Metro security didn’t allow us to carry these scissors because they were huge ones. That is understandable but when I started carrying 20cm paper cutting scissors which is much smaller than the fabric cutting scissors they didn’t let me carry it again. Even after showing my college...
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S
Sakrepatna Kumarswamy
Jul 26, 2023
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Road repair

Address: ANCHEPALYA.MYSORE ROAD

Sir, its regarding
challagatta depo work .Every day nearly 200 bmrcl truck transporting soil for your depo work.
In the same road we have one garment factry.Nearly 250 female workers are working and all the emplayees are walking on anchepalya service road. Its is situated next to sdm medical colleage.Here all your trucks are moving.Because of heavy rains road is totaly spoiled and road is full watery with mud. Many female emplayees...
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C
Charanpremkumar
Jul 22, 2023
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Smart card topup failed

Address: Charan , chickbllapur district Karnataka

Hello sir/mam
This is charan a bmrcl passenger
I have a topup issue in my old card i have recharge it but unfortunately the card was isn't working so i gave complant and took my new smart card so the card balance i have recived but this topup is not reflected in card
So pls go on this issue the releted document is provided below
1. Bank transfer details
2. Smart card complaint receipt
3.my new card...
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L
Likitha Mahendran
from Bengaluru, Karnataka
Jul 19, 2023
Jul 14, 2024
This thread was updated on Jul 14, 2024
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Regarding Whatsapp Ticket Purchase(Order #17768575489)

Website: BMRCL(WHATSAPP QR TICKET GENERATOR)

"Let me tell you in brief: I typed 'hi' and selected 'buy ticket, ' then chose the stations and opted to pay using the UPI option. However, I got redirected to PhonePe, and by mistake, I entered the wrong UPI ID. I received a message stating that I had entered the wrong UPI, and you also sent a message saying that if money was deducted, it would be returned within 7 days. However, the previous 'pay using UPI' link was still active, so I thought...
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A
Abhi7795
from Bengaluru, Karnataka
Jul 12, 2023
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Harmed by the construction

As I am Abhilash resident of Bangalore. Travelling back to home from my work on my bike. While driving the vehicle Bannerghatta main road metro work excatly Near BG road Bilekalli Kfc Opposite a welding fire pops fell on me while driving and there was no any safety measures no barikets. Thank God I was wearing helmet and jacket, if I had not wore I would have harmed severely with fire. Still got harmed on my right hand by welding pop, My...
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Christeena S Varghese
Jul 9, 2023
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Top Up issue

Address: Bangalore, karnataka

On 16th of june i had to top up my card for ₹350 where the money has been debited from my account and not shown in my card.
Please top up the payment to my card or credit it back.
I am not able to claim the online payment too.. Please look into it....
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B
Bad treatment
Jul 6, 2023
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I'm complaining about the staff not letting me take live aquarium fish I bought from shop

The security in baiyapanahalli metro station didn't let me take live aquarium fish packet which was double sealed in the train. I asked to speak to the manager and they were useless. They were instead playing with the fish. Please look into the matter as I don't see any reason I wasn't let to travel....
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G
gorurram
Jun 26, 2023
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Loud talking

Many people have started talking at high decibels within the cars. They are highly insensitive and think it's fashionable to do so. Nobody is interested nor happy to hear these sorts of loud conversations. Can we bring a system to monitor and ensure that such set of people who are wild and disobedient are brought to the books of discipline. It looks like we are missing the basics of co-living....
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G
gorurram
Jun 26, 2023
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Exiting through the doors

We have unruly crowd of people waiting to barge into the train and not allowing people to exit. Elderly and weak people cannot resist this mode of exiting. We cannot have security people manning every car, but for somedays especially on weekends if marshal's and camera's are deployed, it will streamline to take action against the disorderly behavior of passengers....
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G
gorurram
Jun 26, 2023
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Loud Conversations

People these days are insensitive to the DB (decibel) levels of conversations in most of the lines. They actually bring huge inconvenience to co-passengers and especially elders and sick people. We need a way to monitor and control these rude and indecent style of travelling. I have many times told the security near stations about this, but I know they can't do much about it. For some days repeated announcement and some sort of marshals to...
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G
gorurram
Jun 26, 2023
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Rain Water Harvesting

We have seen that the rain water from the overhead tracks are brought down to streets through the pipe and allowed to freely flow on the road. Shouldn't there be a system of rain water harvesting done ? rather than adding to the chaos of water clogging during rainy season !...
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A
Ankitha Nagaraj
from Bengaluru, Karnataka
Jun 14, 2023
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No parking provided at Whitefield metro station

There comes no metro parking at whitefield metro station ( although its a destination station) in bengaluru and hence its difficult to use metro effectively although its opened. How come even metro got inaugurated and running without parking !! Please provide parking asap ....
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A
ARUNKUMAR D G
Jun 11, 2023
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Kengeri Metro Station parking closes by 11:45 PM and consumers can't take their parked vehicle coming from last metro

Hello BMRLC team,

we are seeing that Kengeri Metro Station parking closes by 11:45 PM and consumers can't take their parked vehicle coming from last metro. What is the point of parking in metro parking station when parking maintaince team can't wait for the last metro. This is causing the pubilc more inconvience and because of this people has to shell out more money by taking a cab or Auto to reach home. Can you please look...
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S
shruthipatgar
Jun 9, 2023
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Amount debited twice and Rs 50/- was charged extra as fine

Address: Bengaluru

Myself Shruthi, with card no [protected], I have travelled from Trinity to K R Market on March 10 2023 at 4pm.After finishing my work I came back to K R Market around 6pm, but while swiping the card door didn’t open so I thought my balance is low and I went to recharge it, I gave Rs100 in cash and got it uploaded and I went to swipe again but door didn’t open, I enquired with the staff Divya she told “why didn’t you say earlier, you...
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B
bmrcbng
May 22, 2023
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Excess Metro parking charges

Konankunte cross metro parking is charging double triple from the commuters of metro training. After asking them they are telling lies that this is not the metro parking etc etc. However, in front of parking there is metro parking charges board, they are charging double triple. Please take action against these contractor and this is happening in all the metro station where metro parking facility is available....
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R
R P C
May 22, 2023
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Adhere to the timing

Address: Kengeri Kadamba Metro Station, Bangalore

Dear Sir / Madam,
I frequently commute to work using the metro service. Off late, I've noticed that Metro doesn't respect the timing. The train that was scheduled to arrive at 8:16 a.m. arrives at 8:20 a.m. I constantly missing my office attendance as a result of the process. The issue is being experienced by several of my coworkers who commute from Kengeri, RR Nagar and Bangalore University. We can understand if it happens one or...
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V
Vyji
May 19, 2023
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Slowness of cashier

Paid for ticket by Gpay, at sangolu Rayanna metro station on 16/ May at 745 PM, showed transaction confirmation to cashier. Despite this cashier insisted on seeing payment confirmation on her own phone and delayed issuig tokens, causing me to miss my train, when I was traveling with kids....
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T
Tanvi Kedia
May 15, 2023
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Overcharge of penalty

Address: Pantharpalya , nayandhalli

I was exiting from nayandhalli metro station
It was also the same station from where I entered
According to the rules "A passenger holding a valid ticket can exit from same station within 20 minutes and from other stations within 120 minutes. For overstaying in paid area of Namma Metro beyond these limits, penalty of Rs10 per hour is charged subject to a maximum of Rs50."
I was there for 25 mins and they were charging...
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C
Chanakyan
May 10, 2023
May 15, 2023
This thread was updated on May 15, 2023
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Not recharging for the requested cash

Address: Jayanagar metro station

Respected madam/sir
I am a metro service user and i have used metro on 10 may 2023 from jayanagar, i gave cash rs 500 and asked the lady ( Ramya i beleive to be told by her colleagues, I'm not sure if it's the real name) to recharge for rs 150 .but she denied saying they won't recharge for 50 rs, you either have to recharge for 100 or 200 . 150 rs cannot be recharged .. so i had to recharge for 200

I checked with her...
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