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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024

Complaints 428

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6

Unresolved

422

Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Bengaluru Metro Rail Corporation [BMRCL]

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Staff at Krishnarajapura station being rude to elderly peoply

Recharged in online but not credited to card

Most useful reviews

waiting time in metro station

card lost while travelling

Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 14

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People collecting fine itself is not wearing I have photo of employee not wearing mask in metro promises. They are collecting money from old age people who remove mask below nose for breathing purpose after walking long distance is it fair kindly look into it...

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Respected Sir/ Madam,
I was charged a penalty of Rs. 250 for lowering down my mask while travelling in the metro. My mouth was still covered but not my nose.
Distance was maintained.
But when I got down the metro, I saw your own staff not wearing their masks inspite of having passengers near them.
Rule is a rule.
It should be applicable for everyone, be it passengers or staff members.
Just because...

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Address: imran

Sir the case is, , when i go to exit from chikpet
station towards kr market exit gate, , the gate was closed for doing some work and I don't know what is the work going on, when we (me and co passengers) entered towards exit gate there is no barricade and no any boardings kept there, , after i scanned and moved towards the exit gate that time some workers telling me as there's no ways to exit from this side, , and also they told me...

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1)Namma metro android application does not tell the user "BEFORE" recharging that recharged money will be LOST if card is not used after 1 hour and before 7 days.

2)This is year 2021. Even my mobile SIM card updates balance as soon as I recharge. They don't ask me to call after 1 hour and before 7 days to get the money I paid.

3)It should be really easy to return the money as the transaction is done via bank...

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Address: Nagwar Signal junction, Bangalore

Respected Sir/Ma'am,

There is huges digging noise right outside our house going on for metro in late night even after 12:30 - 1 AM which is not allowing us to sleep. All houses nearby have the same objections and visited the site to tell the engineer on multiple occasions. Please ask them to do the digging work during the day and other works at night.

Regards,
Shahabaz...

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Address: 202, Malliga Apartment, 1170, 1 F main Road, Rajaji Nagar, Bangalore - 560 010

Dear Sir, COMPLAINT NO. #5411
I have top up my Metro card 6/12/20 with my HDFC Debit card and unfortunately amount debited and recharge didnot happened and I have tried 2nd time and this time also there was some issue but later on I spoke to customer care and sent mail and later on I have received mail from BMRCL that to go to any metro station and show the mail they will re charge it. When I reached they have recharged only Rs.500...

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Address: no 33 Income Tax layout Kadugondanahalli Bangalore 560045

Sir,
We have generators setup in front of our Homes.
Black smoke keeps coming continously in addition to the sound that has disturbed us completely....

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Address: No. 87/8, JP Nagar 8th Phase

Dear Sir / Madam,

We have noticed that some Earth work activities are going on at your site, behind our property. A lot of noise is heard, along with vibrations, by the residents of our apartment.

We would like to know your action plan on the work carried out by your workforce.

We are concerned about any damages occurring to our property while your machines such as JCB, earthmovers, etc. work...

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On[protected] I have recharged on my phonepe and it has shown recharge failed and amount has debited from my account and still not refunded pl make it fast...

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Transaction number--mow78ejt2is3n75t8bgc
Amonut is detected from my paytm account but not refunded after the transaction failed in namma metro app...

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I have paid an amount of Rs. 100/- for recharge metro smart card bearing No [protected] on 2nd February 2021 via PAYTM with reference No.[protected]. But it is not credited to my card account....

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For many days the metro reaches the Dasarahalli metro station from nagasandra, atleast 12-15 minutes late everyday, others stations it takes 6-7 minutes waiting period, it has been very embarrassing, please help to rectify this problem....

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I recently join new company namely HAL, and HAL starts at 7am. How I am supposed to reach HAL on time if they allow to enter Metro station after 7am? Metro supposed to start at 5am. Others company starts early in Bangalore. Employee living far from the company needs to go early with the metro. This is ridiculous....

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Hi Team,

Good evening.

I'm a regular commuter in metro on a daily basis.

If you could extend the timings of the train during the night that would be great!!, It's a sincere request.

Thanks and Regards.

Shripavan.R...

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Address: Mahakavi Kuvempu Road Metro Station, Bangalore

This is regarding the parking amenities in Mahakavi Kuvempu Road Metro Station. The person collecting the finest was very rude. He has taken extra money from others where the bikes are parked in place of cars. When asked he replied that he owns the place and did not give us a place to park. This was a very bad experience as we did not get to park the car even though there were ample amount of space. Please take a severe action against the...

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Hi Team,

I had recharged from namma metro app online but amount is not added to card.

At metro recharge point also it doesn't detect the entry and showed low balance.

Please check and add the amount

Thanks,
Nagendra...

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Your lady security staff at majestic metro not allowed me to enter at metro because I had my working tools, Nagasandra metro staffs permitted me for the same.. I have taken metro card as well.. Is there separate rule for every metro? The lady is arrogant.. I had waste of time...Take necessary action...

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Address: murali mv no.40 4th cross residency road bangalore - 560025

Dear Sir / Madam.

We would like to bring to your notice that I have lost my metro card.

Bearing Engraved Id : [protected]
My last commute was on 09.03.2021 Attiguppe to MG Road,

I Request you to block the above card and re issue the new card with the remaining balance amount.

Find attached recharged Transaction Receipt of your ref.

I hope you will do the...

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I had to catch my bus today to my native town, from Yeshwantpur. But when I reached the nearest station(Yelachenahalli) at 9pm, I got to know the trains have stopped. The public is unaware of this!! Can I get to know what is going on?! Thank you...

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I have recharged Rs. 200 for metro card number [protected] via Namma metro app on[protected], payment ID for the same being [protected], the transaction showed successful but the balance was not redeemed. When enquired in customer care of the metro, I was told, it would happen automatically within 7 working days, it's been 34 days, and there is no proper response from the metro team and today, on 24.03.2021, I was told the amount is not at...

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