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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

english.bmrc.co.in

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Updated: Dec 4, 2024

Complaints 428

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6

Unresolved

422

Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Bengaluru Metro Rail Corporation [BMRCL]

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Staff at Krishnarajapura station being rude to elderly peoply

Recharged in online but not credited to card

Most useful reviews

waiting time in metro station

card lost while travelling

Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 15

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Address: #60, 1st C Main, Bandematta layout, KS town, Bangalore-560060

As per new rule of metro, for making recharge ATM card or Phone pe is mandatory, but today in Kempegowda metro station they denied to accept UPI transaction and they said because of server issue, as there is some issue in UPI server i requested them to recharge through cash but they said they cant do that and i have to recharge only through ATM card or it cannot be done, other than this there are lot problems in metro regarding metro card......

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Address: Sharankumar.cg@gmqil.com

Dear Sir/mam,

With respect to the recharge of the smart metro card, when we do top-up through Namma metro app, upon successful payment of transaction it only says it takes max 7 days to reflect the amount and transaction shows under Success tab, but no where I see mentioning its usable only after 1 hour of top-up, if your system takes 1 hour to process such a small transaction at least until then the transaction status should...

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This is to inform you that the public is not allowed parking at Vajarahalli metro station stating that only staff parking. When there is so much space for parking in both the sides whatever for public they can allow. Inspite of telling we are ready to pay, they are not accepting. Then what is the use of metro station at Vajarahalli as all the public will not get drop everyday. Kindly look into this on high priority and do the needful....

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Address: S VENKATESH, 112, 24th cross, 14th main, 3rd block east, Jayanagar, Bangalore.

Dear Sir/madam,
on 05/03/2021, I recharged metro card no. [protected] with 100/- through debit card at 2:18pm. Even after an hour amount is not credited to the card. Please verify and refund the amount.
with regards
venkatesh...

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Address: Rajajinagar

Recharge amount Rs.200 Done on march 1st 2021, not reflecting. transaction done on bmrcl app. Bmrcl Card no. [protected]. Payment id [protected]. Amount debited Through sbi bank. Sbi Transaction no.[protected] payu payments [protected]IGAKPXMNO3...

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I had recharged 100 rupees to my metro card from your website but the balance is not showing up in the card...

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Address: 157/1-1, 8th G Street, Jogupalya, Ulsoor

I made a top up for the card number [protected] on 03.03. 2021.The amount got debited from my account but I got the pop up message from bmrcl as the transaction has failed...

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I am a regular user of Namma Metro and the services provided are excellent !! However off late I see that security personnel and even frisking personnel do not wear their masks correctly especially at Doddakalasandra and Majestic stations. Their masks are most times below their chin or nose and this is not right. Request the concerned to take proper measures in educating them appropriately....

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I have recharged ₹500 for my metro card online at webtopup.bmrc.co.in on 14th February 2021 and have been using my metro card regularly. Till today my money hasn't been added to my card and have not been refunded my money as well. Please do the needful as soon as possible.
Thank you...

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Website: Namma metro

I travelled with my friend from Sir M V Stn.on 12th Feb 2021 around 4 a m.using my friends metro card..While boarding after she entering machine said invalid ticket.I went to the counter he checked the balance and found Rs503..and gave the card back to use.It allowed..
But at the exit in Hosahalli Station.Same thing happened.But the lady in counter told I was a ticket less traveller and had to pay fine of Rs 250/. As they were not...

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I payed online through scaning, money was debited from my account, but recipient side its not showing. They said it will be credit after 24 hours, this happened on 21st of Nov 2020, but never received any payback.
Kindly react to this....

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In vajra hall metro stating, they insist conducting frisking for Ladies in a closed cell where there is no social distancing there.
This is a violation of covid precaution and public is put into this harmful inconvenience.
Officials please take this complaint seriously and do the needful, thank you...

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Address: 349, 12th Cross, 2nd Block Vishwapriya Nagar Off Begur Road

Dear sir/madam,

It's really unfortunate that a metro card is mandatory and there is no way one can surrender the card and get the refund of the card charges. Occasional travellers are forced to pay 50/ card charges.

Kindly consider the following:
1. Allow tokens as a means of convenience for occasional travellers
OR
2. Waive off 50/ card charges.

If possible respond to this...

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Address: Bangalore

I would like to register the complaint stating people would prefer to travel in metro due to it's convenience especially for long distance. We people when we are rushing for last minute train in hurry burry after completing our work, would appreciate if metro management understand this and would allow us instead of stopping, debating, questioning us. If the requirement itself not fullfilled then why we have to travel in metro. Bus and other...

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Address: Pai layout, Bengaluru

Hello team,

This is really insane if we loose money from metro card.

I ve recharged 500rps recently, I don't use the metro route that regular, it's really impossible for me to use it once a week.

We put our sweat to earn the money.

It's really unfare and worst rule ever.

Please take it seriously

Thanks,
Ajay...

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Sir
Please be informing that yesterday transfered amount Rs 300/-(6 cards*50)for the topup metro card chickpet,
payment success fully transfered through Gpay(trans id attached)
Customer care exicutive told me(server or network) issue in our system
So you have to pay cash and register complaint Payment return to your account....

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Address: Bangalore

Dear Sir / Madam

Recharge was done today (01/02/2021) for Rs. 500/- & 300/- for card [protected] from SBI net banking. Paymnet.
1.
01-Feb[protected]Feb-2021) TO TRANSFER
INB PayU Payments Private Lim [protected]IGAKJZCNC5 500.00

2.
01-Feb[protected]Feb-2021) TO TRANSFER
INB PayU Payments Private Lim [protected]IGAKJZDLX8 300.00

Please check and refund the amount...

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Complaint #19570 registered at Yeshwanthpur Metro Station:
I, with my senior citizen parents, took the metro from JP Nagar metro station to reach Yeshwantpur metro station on 07-11-20. But due to the unnecessary holding us on the card gate has resulted in, missing our train to our forward journey from Yeshwantpur railway station. We tried to take other trains that day, but due to the non-availability of seats our journey could not...

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Address: Mob no: 9043243068

I travelled from Doddakal sandra to JP nagar metro on 28/01/2021 at 8:15 pm. When i reached Jp nagar, i forgot to take my separate white color box ( inside box one white color cable ) which Price is Rs.25000. I missed the white color box Cable.
Please trace the product and do the needful....

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Address: Srirampura

Hi as im traveling every day in metro, on[protected] at 8.00 pm i lost my card ([protected]) & my balance was 1000 change kindly block this card & transfer the balance amount to my new card ([protected]) Please do the needful

Regards
Vanishree
[protected]@gmail.com...

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