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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024

Complaints 428

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6

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422

Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Bengaluru Metro Rail Corporation [BMRCL]

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Staff at Krishnarajapura station being rude to elderly peoply

Recharged in online but not credited to card

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waiting time in metro station

card lost while travelling

Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 21

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Address: 560098

Website: bmrc.co.in

I want to report a narrow escape that my family had while driving near nayandahalli metro station construction site on 10-april evening at 6.30pm. A tractor ka-51-t-3757 was carrying metal retaining wall plates lose without securing them to the tractor trailer walls with ropes or belts. One big plate fell off the tractor and brushed against my car breaking the left side mirror of my car. The tractor driver did not even bother to stop and...

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Address: Bangalore Urban, Karnataka

Website: english.bmrc.co.in

Someone pickpocketed my mobile at the platform while boarding metro at the yelachenahalli station and after i got to know about my lost phone i went to the yelachenahalli station and asked the staff to take a complaint and also can i check cctv footage they said no you can't give complaint or access cctv footage. Why can't they take a complaint or give access to cctv footage...

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I take metro everyday from biappa metro to trinity stop, which costs me 15rs but parking charges is 60rs which is four times more than travel charges.

There is no proper local transport, buses arriving to metro station do not start, they wait for minimum period of 30mins.

Auto drivers there do not allow cabs or other vehicles to pick up passengers. For 4km they demand 80rs, nonody is happy to put meter
br...

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The service and quality is the worst one. I had been there today the 20.03.2018, i was made to stand and wait for more than 45 minutes after ordering the food. There was no such rush. Serving staff are so rude that they do not listen to any body. Ultimately i complained to cashier and demanded my money back. Then cashier himself came and prepared the food. Officer concerned metro station at vijayanagar bengaluru should take action for rude...

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Address: Bangalore Urban, Karnataka

The footpaths in Jayanagar 5th block (ORR 46th Cross) were dug up as part of the metro work. This was in Dec 2017.
And the work was completed early January, 2018.

We are in February 2018 and still the footpath has not been restored or the waste cleared away. People are now forced to walk on the roads without streetlights at night. The road is already narrowed because of the barricades put up for the metro work.
br...

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Address: Bangalore, Karnataka

Dear sir
I travelled from yesvantapur railway station metro to banshankari metro on 7 feb 2018 at approximately 12.30 pm. When i tendered 50 rs for the ticket. Cash counter clerk miss roopa demanded 2 rs change as the metro fare was rs 42. As i didnt have change i requested her to give me the ticket and i told her that i dont need the change to which she did not oblige. Such situations causes a person to lose his patience. It is the...

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Today my friend is coming from majestic to baiyppanahalli . And im living in near the baiyappanahalli. So i need to pickup . I came from my two wheeler.In two wheeler parking feee on three cataogery is mentioned front of the station. But that policy parking staff not even obay.
In front board mentioned like this - " For every subsequent hour or part thereof" is motor cycle and two wheeler is mentioned 5 Rupees. But they asking 15...

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Address: Bangalore, Karnataka, 560010

Website: www.bmrcl.co.in

Sir, i’m nagesh speaking. I am a daily traveller in metro. On 2-11-17, at 6:40pm, while i was travelling from vivekananda rd metro to m. K. K rd metro station via majestic (Kempegowda metro), i could not swipe smartcard at mkk rd station and come out, as card is lost. The details are smartcard number is [protected] (Stored value ticket (Brand name : varshik) and the amount remaining in card is rs.950 (Approx). I have given a written complaint...

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Today 21/12/2017 i took ticket from mysore road to chikkapete but the actual ticket price is rs 28 but they collected rs 30.
When i reached chikkapete - exit, there it's showing ticket fare rs 28.
I don't know why they cheating to new comers, they don't return the change also.
Please take action...
The ticket collector becoming currupt.
Please take action...

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Address: Bangalore, Karnataka

Website: Bangalore Metro Rail Corporation

Respected sir/madam,

This is with regard to bangalore metro rail corporation unsafe two wheeler parking inside the premises. The commuters park two wheelers inside the parking area available to catch the metro train from rv station (Bengaluru) to go for work. When we come back in the evening, we see that the vehicle parts go missing, be it engine, fuel taken, mirrors stollen etc. This is such a sad thing to know that the government...

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Address: Bangalore, Karnataka, 560078

Please provide safety for women
It would be better i[censored] provide different sections for women.. There are lot of cases of men taking advantage of the crowd and rush..
It is very uncomfortable to stand with lot of mens so close..
It would be my suggestion to please differentiate sections as men and women in the same train
Humble request

Due to lot of people travelling in metro. They try to push...

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Address: 560076

I bought the smart card on 21 jun 2017 and recharged 100 rs on 22 jun 2017. Today i tried to use the card and it says balance is zero. They have no trace of my balance. Even after showing recharge proof they did not do anything. Finally i had to pay again and use the service.

I would like to get my money credited back to my account and apology for the delay and harassment caused....

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Address: Bangalore, Karnataka, 560001

Bangalore metro is harassing the customers - because of their helplessness.
Commuters are forced to travel like british age prisoners. The treatment is same as that of the prisoners during the british era. Or one can say the commuters are transported in high tech sheep van, like sheeps.

During the peak hours the trains are so much packed with commuters - such that even one cannot able to breath comfortably.

Added...

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Address: 560003

Dear sir.
Today (11.9.17) i had travelled from manthri mall station (Around 1130) to kr market (Around 1145) and got out with my metro card which has sufficient balance.
While returning form k r market station at 14:34 hrs i was told that i have not punched the card while exit (At 1145)
I was trying to make mr venkatesh r understand that i had punched it correctly and after the passenger before me has crossed and after...

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Address: Bangalore, Karnataka, 560076

The three-carriage trains are causing a lot of discomfort. They are packed like sardines with hardly any place to even stand on. Why is is that bmrcl not increasing the number of coaches, especially during peak hours, when passengers can't even get into the train from the interchange station!

Please look into this. Though the three carriage system is supposed to carry 1000 passengers, they must be carrying carrying much much...

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Address: Bangalore, Karnataka, 5600078

Website: bmrc.co.in

To,
Chief public relations officer,
Bmrc, bangalore.
Subject – request to refund undue penalty of rs.50- charged today[protected] due to technical snag in
Metro card.

Dear sir,

With deep regret i am complaining this matter and request your kind self to refund undue penalty charged in cash of rs 50- fifty only, today[protected] at jaiprakash nagar metro station, bangalore.br...

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Address: Bangalore, Karnataka

Website: bangalore metro parking facility

Hi team

The complaint is w. R. T 2 wheeler parking facility, i parked my 2 wheeler scooty on 26 august 2017 at 4 pm, at the swamy vivekananda metro parking facility. When i came to take my 2 wheeler back on 27 august 2017 at 10 pm the parking authority charged me 80rs. As per the rules 5 am to 12 pm is considered as a day, the guy illegally charged me 80rs he says 2 days 60rs+night charges 20rs. When asked about why should...

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Address: 560022

Website: Metron station parking

Respected sir/madam,

Sub: no bicycle parking pay receipt - sandal soap factory metro parking slot

Today morning i had came in bicycle to sandal soap factory metro station and parked in a metro parking slot. For a day parking the person has collected rs 10 and he has not given any receipt for the assurance or proof, that i have parked my bicycle. I asked for the pay receipt, he didn't have to give, but he collected...

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Address: Bangalore, Karnataka

This happened at rajajinagar metro station on 22nd august 2017.. One lady had to use the washroom so she had taken 10 bucks with her which had a little ink stain.. On being asked to the staff for ticket for that note.. The staff refused arrogantly.. The lady asked the staff pleading to let her use the washroom in exchange of that note... The lady staff misbehaved with the lady.. This shows lack of humanity concern among the staff.. I think...

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Sir,

On 28th jul 2017, along with my wife we boarded 8:37 train from swamy vivekananda station to majestic. The incidence is recorded in your cctv.

1. At counter we did not see or missed the fare chart.
2.in any case, we asked the fare to the counter personal, he did not say 56 (28x2), instead straight away asked for rs. 60/- and never returned rs. 4/-
3. We realized this during exit and dropping...

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