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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024
Complaints 428
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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21
waiting time in metro station
10
card lost while travelling
13
Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 19

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K
Komalks
from Bengaluru, Karnataka
May 24, 2019
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parking at ksr railway station has been prohibited

Address: Bangalore, Karnataka

Parking at ksr railway station has been prohibited from past few days. This has really become a nuisance for daily travelers who used to park their bike and take metro.
Police frisking personal scolded me for parking inside the metro premises. Outside the premises, locals park 4-5 cars, and hence 2 wheelers are left with no option.
I also took auto for few days, but this only delays. Locals even threatened to damage my bike.br...
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M
moushhmii
from Bengaluru, Karnataka
May 12, 2019
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harassment by security guard for carrying food item

Address: Bangalore, Karnataka, 560025

Dear metro authority of bangalore
Subject - harassment by security guard for carrying food item
Date of incident - 7th may 2019
Place of incident - trinity metro station
Person accused - security guard & station manager

Here i am reporting unacceptable practice & harrasment by security lady everyday at trinity metro station. I would request investigation & termination of the employee.
On...
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R
Ritheshraj
from Mumbai, Maharashtra
Apr 20, 2019
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complaint about inappropriate behaviour of staff members

Address: Bangalore, Karnataka, 560086
Website: www.bmrc.co.in

Mahalakshmi metro station:
Out of 5 counters only 1 counter is operational at a time even if there are other staff members present who are busy chit chatting. Also they don't receive card payments at times and speak rudely to public. How does one know that they are not accepting card when they are in long queues without displaying it. Nobody in staff is ready to acquire the other counters even if the queue is long enough.
To...
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V
vijayaraj.v
from Bengaluru, Karnataka
Apr 14, 2019
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vigilance complaint

Address: Phone 8903946816

I purchased 2 tickets at yelachenahalli metro to go to vidhana soudha at around 07:15 pm on[protected]. There were 2 ticket issue counters. One lady & one man in the counters. I got ticket from the man. I gave rs.100/-. As per the display kept in the counter the total fare for two tickets was rs.80 and balance displayed as 20. However, i noticed at the vidhana soudha station while depositing the token at the exit gate that the value of each...
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M
manjula rathnan
from Bengaluru, Karnataka
Feb 25, 2019
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high risk travelling namma metro

Address: No 18 Itc limited foods 9th floor green centre building, Banaswadi main road pulikeshinagar PO, Bangalore, Karnataka, 560005

To the authorities,

We request high attention and intervention in crowd management in namma metro.
Few doubts raises was metro rail designed for the current crowd, what is the maximum number of people who can travel in one trip, what controls are taken to avoid accidents, there are pregnant woman, senior citizens, who is responsible in dumping in such huge crowd where u have no space to breath.

The...
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A
AnjO257
from Bengaluru, Karnataka
Feb 2, 2019
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uncooperative staff

Address: Bangalore, Karnataka, 560038

Swami vivekananda metro station staff highly uncooperative. They refuse to give change for small price tickets and leave us stranded and helpless. They behave worse than the autorichshaw drivers. And they also refused to take a slightly dirty but not torn new 50rs. Note. The lady behaved highly unprofessionally and actually imitated me when i tried to tell her that it's not a torn note. Im appalled by this behavior...
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R
Roshanara AU
from Bengaluru, Karnataka
Jan 30, 2019
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climbing on the elevators

Inspite of staffs warning not to climb on the escalators, people still climb and run through the escalator pushing by the other passengers standing on it.
Stairs are provided next to the escalator even then they do not use. I understand from a staff at vidhana soudha metro station that people shout at them asking them to keep quiet when staff insist them not to climb on escalators.
This is a very serious concern and to be restricted...
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S
Sound1954
from Bengaluru, Karnataka
Jan 22, 2019
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allotment of half coach next to ladies coach

Address: 560062

During peak hours senior citizens find it difficult to travel in metro. Yesterday i have travelled from majestic to mgroad by about 8.15 and it was packed like pressed tamarind. Many seniors are suffering even during normal journey by standing in normal queue. Next to ladies coach, one compartment is to be allotted to seniors. Kindly take up immediately....
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M
mehta40
from Mumbai, Maharashtra
Jan 18, 2019
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high intensity noise from. 11 am to 6am near jayadeva flyover

Address: Bangalore, Karnataka, 560076

Even your section engineer murali ‘a letter has letter has failed to help us, pfa the voice recorded at my house at night 1am,
If we as citizens start calling you every day at 1 am, how disturbing it will be - it is affecting our heath very badly,
I am my self not able to recover.
Request the senior officials to look in to it...
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S
Sudha Balachandran
from Bengaluru, Karnataka
Jan 16, 2019
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allowing of scissors

In the malleshearam, mantri mall metro station, i wasn't allowed to carry my 4 inch pair of scissors despite having been allowed to carry it in the previous station i boarded. The security in charge was incredibly rude, and refused to cooperate even though the scissors was blunt and had been carried for a project. The incident occurred on 16/01/2019 at 3:45 pm....
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P
prafulramesh
from Ernakulam, Kerala
Jan 5, 2019
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card recharge

Hi,
The metro card is not able to recharge from customer care in baiyappanahalli metro station. It is mentioned that counter 4 can be used to recharge the card. But no employee found in counter 4. So what is the use of this card? The card owners have to wait in queue for recharge. Which is the violation of offer by metro department.
I request you to take a proper action on this....
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D
Deval Majumdar
from Bengaluru, Karnataka
Dec 3, 2018
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no responsibility from the complaint department metro rail

Address: 560062

I have raised complaint two times and still the complaint department did not respond to my complaint and they are not working on so many people complaint. If department is not intended to work on complaint then do not provide this kind of facility to people to raise complaint.

If the rail department is not interested on working people complaint. I request you all employees to sit at home and enjoy your wife children scolding...
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D
Deval Majumdar
from Bengaluru, Karnataka
Nov 27, 2018
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commuters interfering inside the train looking at others and laughing

Address: 560038
Website: Website of Namma Metro people

I have noticed lot of people inside the train metro. They look at them and start laughing on them. Why? What is the problem with those people are they crack or are they god that they look at other people and start laughing on their face.

They think they are superstar or they are prime minister of india.
They only have good face in the whole universe.

What they think that they are only the handsome and...
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B
bharath lucky
from Paravur, Kerala
Nov 21, 2018
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employee saying no change..in emergency time

Address: Bangalore, Karnataka

In the jalahalli station whent i was went ask for the ticket at the ticket counter at 3:50pm (21/11/18) and the ticket charge is 42 rs to the mg road i given 50rupees and they asked me for 2 rupees change but i dont have 2 rupees of change.. And that lady employee said we cant give 8 rupees of change give 2 rs or go back.. Then i was requested them plz its emegency i have to go.. Finally they did not provide me ticket.. I was just came out...
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D
Deval Majumdar
from Bengaluru, Karnataka
Nov 17, 2018
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bad behaviour by fellow indians

Address: Bangalore, Karnataka, 560066

I always travel by metro to avoid road traffic in bangalore. Today in majestic metro i was standing in the line behind the female fellow indian. She saw me and she changed the line and told one man fellow indian to stand in front of me. I was just standing in a queue i did not even see a female standing in front of me

Then i changed my line immediately after the man came in front of me. He was repeatedly seeing me with very...
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A
Ashvinmh
from Puttur, Karnataka
Oct 28, 2018
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there is no lift facility after 10 pm in yelachenahalli station

Address: 560083

There was no lift facility after 10 pm in yelachenahalli metro station as per the station incharge. I had couple of luggages along with the family. Requested the security incharge and station incharge along with one more handicap person who cannot take the steps go down with his luggage. Reason for closing the lift room due to less manpower it seems as per the security incharge. Finally after the multiple requests and argument security guard...
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A
Aditi Narayan
from Madhugiri, Karnataka
Oct 23, 2018
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employee

This happens everyday in indiranagar metro station. The ticket from indiranagar to majestic is 25rs and everyday i would be the one providing the 5rs. Once i did not have the change and i clearly saw the person in front of me giving 5rs to the counter person. So when it was my turn i have 30rs and the same drama started making faces at me, murmuring something to themselves. I told them that i didn't have 5rs and they asked me why i traveled...
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R
RamBhawan kumar
from Namagiripettai, Tamil Nadu
Oct 21, 2018
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miss behavior done by security person

Address: 560093

At 20.10.2018, 3:40pm in bayapnahlli metro station one male police person roughlly told me if you don't know kanada language then you don't trevel in metro, after that one ledy security also told me same thing in same way.
After that i complained in costumers support section but they people also if you don't know kanada then not travel in nama metro....
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A
Abhishek Budruk
from Delhi, Delhi
Oct 8, 2018
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misplaced token charged

Address: 560009

Issue dated 07th oct 2018, around 3:30 pm my friend took ticket from mahalakshmi to kampegouda metro station. And i was having her ticket with me, but i had to change train from majestic and i took train to bayapanhalli. That ticket remained with me and they charged her 220 as token and ticket amount.

Next morning i went with the token to kampegouda metro station they denied and i requested them to take my complaint. They...
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N
nikscoe
from Bengaluru, Karnataka
Oct 2, 2018
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baggage scanner

Address: Bangalore, Karnataka

Baggage scanner at indiranagar metro station entrance 'a' has been broken for about 2 months now. Several friends on social media have complained about this issue and some have even sent written complaints to their office and nothing has changed. If i were them, i'd be taking the security of their citizens a little more seriously and fix the issue right away. You have not only made us wait forever for the services to start and now you want...
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