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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

english.bmrc.co.in

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Updated: Dec 4, 2024

Complaints 428

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422

Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Bengaluru Metro Rail Corporation [BMRCL]

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Staff at Krishnarajapura station being rude to elderly peoply

Recharged in online but not credited to card

Most useful reviews

waiting time in metro station

card lost while travelling

Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 17

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Dear Sir/Madam,

I would like to inform you that on 22nd of nov i purchased 3 no of smart card for 300 rs with recharge of 150 rs but from my account 900 rs deducted.

Request you to kindly check and refund 450rs to my account since we are going to settle down in my native place further we will not travel by metro train.

Please find the attached snap for your reference....

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My metro card number is [protected]
I had recharged on 28/10/2020 but I did received amounts in my card yet
So please check it reply me same soon....

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Address: No 36 suverna nagara nagasandra bangalore560073aria

Vide upi/[protected]/no dated
03/11/2020 remarks
bmrcl dasarahalli /hdfc bank ltd
plese refund rs 500/-at your earliest time .Worker concerned
not ready to give propper information
my cantact.No[protected]
[protected] mybank icici vayalikavalbranch i am retd post master sadashivanagar post office
bangalore 560080....

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I have recharged of 200 rs the said smart card number [protected] on 31st October 2020 @01:56PM and I do have screenshot but there are no details mentioned..but it says transaction success and when I check in station it was not reflecting and the staff there asked me to raise online complaint .. please check and refund the amount or recharge it to the card....

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Address: banglaore

I was recharged Rs 500 dated: 04.11.2020 at 5.49 pm and my amount credited BMRCLMAHALAXMI.[protected]@HDFCBANK-BMRCLMAHALAKSHMI(UPI REF NO.[protected]

My card no [protected] but not amount Rs. 500 not came my card
please send my amount to card...

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Address: Mysore road

Recharge amount not credited on my Metro smart card even if I recharge before 2 hours or one day before in link /app provided.
It happened many times and I lost money. I have all the screenshots and successful recharge statement of smart card...

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Address: Majestic

Website: Bmrcl

On 31st Oct 2020 I was traveling from majestic to yelchenahalli where I had to purchase a metro card to travel because of the new rules n had to recharge it for 100
So the total was 150.
N after that while returning the balance in the card was just 21 .n I couldn't return back home because of the mistake of the cashier....

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Address: Room no7,Royal ladies PG 910/A, Near bharathiya samskriti vidy

On 23/10/2020 rain is continuously falling from afternoon to night so more people decided to travel through metro in banglore,
when passengers who have less than minimum balance going to recharge their metro cards the ticket issuer denied to give ticket or recharging card through money, instead he said recharge by downloading namma metro app and and recharge through so,
even after paying so.
my complaint is
1.they...

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Address: T das arahalli

Dtd.23.10.2020 payment of rs 150 paid in dasarahalli metro station, she says not credited our account, please return the amount...

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Recharged money deducted.. But not added in my card...

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I was stopped by an senior authority of BMRCL for using 3 layered/folding of cotton scarf instead of mask and that officer was rude to stop me and to hear my concerns.

As I am aware there is no restrictions on mask type to wear in the journey time and also not stopping other passengers and staff personnel for those using the cotton mask.
So in this complaint I want to inform the authorities to be sensible and be clear...

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We have recharged travel card id... [protected] on 06/10/2020 but card didnt get recharged. During that time in web page transation details were empty and we didnt even get mail about the transation but amount got deducted from account. Kindly suggest us how to get the money back.

Regards,
Sukshith kumar
[protected]
[protected]...

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Address: #102e 16th main vijayanagar bengaluru, 560040

Website: cs. sharath 1@gmail.com

ನಾನು ಇಂದು ಸಂಜೆ ಸುಮಾರು 6.30 ರ ಸುಮಾರಿಗೆ ksr ಬೆಂಗಳೂರು ರೈಲ್ವೆ ನಿಲ್ದಾಣ ದಲ್ಲಿ ಮೆಟ್ರೋ ರಿಚಾರ್ಜ್ ಮಾಡಲು ಕೌಂಟರ್ ಹತ್ತಿರ ಬಂದಿರಲು ಅಲ್ಲಿ ಸಾಲು ನಿಂತಿರಲು ನನಗೆ ಸ್ವಲ್ಪ ಆಯಾಸ ಇದ್ದುದರಿಂದ ಬಲಬದಿಗೆ...

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Address: Bangalore

It is seen that senior citizens are not cared properly in metro stations.
Lifts are mostly used by youngsters leaving little space to elders
Even in sitting areas seniors are given a second grade treatment as most of the seats are occupied by young commuters.
A raw deal to seniors or would like to know that the complaint is taken in casual mode.
Anywhere in the world seniors are given respect and only in bangalore...

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Entry and exit points were functioning till last week on both the sides. Now entry is on one side only and exit is on the other side inconveniencing the passengers by asking them to walk around a big circle. Ladies, pregnant women and senior citizens find it really difficult to walk around. Hence the request for earlier facility to be restored. Thanks...

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Address: Vidhan Soudha, Bangalore, Karnataka

Website: Bangalore metro

Tried buying ticket at bangalore metro station in vidhan soudha. I wasn't carrying any cash and just had a credit card with me. The ticket counter staff denied from accepting card payment or paytm for issuing ticket. And there was no way i could have gotten the money as the atm is also very far away. Kindly ensure they accept card payments/ digital payment for issuing tokens as well and not just cards. The ticket sellers and customer care...

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It has been noticed that the smart cards are not being re-charged with the requested and billed amount in the station counters. Passengers cannot re-check as they are not given the receipt and also trust the namma metro employees and believe that the amount is properly recharged, before proceeding to the platform in a hurry to board the train. It has been noticed earlier also, that the recharge is wrongly done (With less amount) in the jp...

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Malleshwaram metro ticket counter femal staff rude to customer while issuing ticket. She shown frustration with customer. This happend many times.
The way she speaks shows uneducated fellow.
She doesn’t know how to recharge card with swiping the debit card . She blaming us for that card is not correct. And she doesn’t try second time if we wrongly give pin one time.
Unsupporting lady to customer. Not eligible for...

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Address: Indiranagar, 560038

Bangalore metro sequrity trinity station sequrity person not behaving properly he asking to put paper for doing scan and i ask why pepper need to scan response is there is no process but you have to put otherwise i will not allow its only not giving proper institution to security its very very irrespective response i am facing first time in trinity station

I inform to security this not good behavior and going to complete response...

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Address: Bangalore, Karnataka, 560070

Website: english.bmrc.co.in

I have faced the same issue in past and today again. I was not allowed to carry cosmetics in my bag until i questioned back to show rule book for that at banashankari metro station. Today my mom was not allowed to carry instant sticks at baiyappanahalli station. Neither it was a cracker nor anything inflamble. I request the necessary committee to take strict action against this and this that people do not miss use their post....

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