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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024
Complaints 428
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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21
waiting time in metro station
10
card lost while travelling
13
Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 20

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S
Scorpesh SV
from Tenkasi, Tamil Nadu
Sep 25, 2018
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negligence in providing exact change

Today took a commute from byapnahalli metro station to national college, as the fare was 35/-, rs100 was paid by me. What i get is rs 40/- in return when enquired, the chasier shows the cash drawer, is this how they are trained to behave with the commuters, it's not the first time this had happened before too. Will you be okay and provide the token if i hadn't paid the exact fare. Do have some responsibility smh....
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Râthęęsh Nādār
from Bengaluru, Karnataka
Sep 23, 2018
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rude behavior of staff while taking ticket

Address: 560058

Today at 7pm, at dasarahalli metro station, i asked for the ticket to sandle soap factory. Ms. Kavya, one of the counter staff asked me to give her change of 2 rupee. When i told her, i don't have she started arguing with me & shouting on me and also not ready to issue the ticket for the same, and she was telling me to go to next counter for tickets, at the same time i went to speak with the incharge regarding this he was sleeping in the...
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Lokeshwari .d
from Bengaluru, Karnataka
Sep 17, 2018
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aggressive behaviour and no change return by the issuer

Address: Bangalore, Karnataka

Yesterday when i took the token for nagasandra from majestic, the actual cost of token is 38. When i paid him 50, he only return me the change of 50. When i said asked the 2rs, he asked me the change of 8 rs... Which i didn't had... So he asked me leave... It's the same thing that's happening to everyone... Being the public service provider, they are sntachig our hard earned money, which is really the worst part. And whenever we query any...
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R
Rishika Agarwal
from Bengaluru, Karnataka
Sep 12, 2018
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frequency of metro

Please increase the frequency of the green line metro trains!! One train is 6 mins is too less!! There are many passengers travelling at peak hours towards yellachenahalli.
Also the air conditioning needs to be on at all hours in the purple line! We are saving enough fuel by not using private vehicles. Please ensure the executive incharge understands that the weather outisde has no impact inside the train....
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A
Apoorva karan
from Pandavapura, Karnataka
Sep 10, 2018
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not accepting 10 rupee coin

Website: Bmrcl.co.in

Sir while boarding metro, i entered mysore road metro station ticket counter at 8 am on 10th sep 2018. The lady sitting at ticket counter extremely right she refused to accept 10 rupee coin. And rudely behave with me. Sir is there any rule not accept 10rupee coin in metro.. As per rbi guidelines if anybody refused to accept 10rupee coin its offence. Please take immediate action onthat lady...
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Penugonda chenna reddy
from Chennai, Tamil Nadu
Sep 4, 2018
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parking fee at yelachenahalli metro station

Address: 560076
Website: english.bmrc.co.in/ContactUs/Contact

The two wheeler parking at yellachanahalli station even though its not maintained well and the parking area is not even to park the vehicles. The vehicles are parked without any gap and some of the women they find it difficult to takeout. The parking fee is very high — they charge rs 30 for a single day and due to rains if the vehicle is not taken — overnight charges rs.100.

For any indian standards of living these charges...
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Kartik Inani
from Bengaluru, Karnataka
Sep 2, 2018
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looting money by not giving 'change'

Address: 560038

Hi,
I gave a ₹50 note on counter for a token from indiranagar to yellachenahalli which costs ₹45, on asking for ₹5 change, they simply said they didn't have any change without looking at their cash drawers, and did the same with every passenger in queue.
Same happened on the return journey @ yellachenahalli station. They were reluctant to give any change.
Moreover reaching back indiranagar, the parking guy also...
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H
Hena Sadanand
from Bengaluru, Karnataka
Aug 31, 2018
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not giving back balance amount. stating no change with them

Address: Bangalore, Karnataka, 560037

Just purchased ticket from Baiyappanahalli metro. I had to travel to Trinity and the ticket charge is Rs. 18/-. I gave Rs.100. A male ticket vendor employee at the counter said he don't have any change with him. But I had seen the passenger's in front of me in que giving him changes. So definitely there was no shortage for change. He said go to the other counter and check. I had to srand in another que and Whn I reached counter a lady vendor...
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R Baskota
from Bengaluru, Karnataka
Aug 21, 2018
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toilet was not provided

Address: Bangalore, Karnataka, 560048

Shame!!!

Namma metro bangaluru, doesn’t have toilets for passengers.

I was traveling from nagasandra to byappanahali (First of all person from the ticket counter didn’t return the change saying there is no change)

I was charged ₹60 from nagasandra to byappanahalli.

When i reached station and asked an employee about restroom it was an urgent.

He...
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A
Akbar Kunchimon
from Bengaluru, Karnataka
Aug 12, 2018
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unprofessional ticket vendor

Address: 560038

I hate to travel in bangalore metro only because unprofessional employees in the stations. The ticket vendors behaves like no one should come and buy tickets. The vendors are taking each other in their language loudly always and they never mind the us and we have to call them 2 or 3 times to give the ticket. Finally they give ticket with a unpleasant face. The government made a high quality metro by spending crores but the employee making...
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R
radhakrishna211
from Bengaluru, Karnataka
Aug 8, 2018
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parked vehicles are punchered

Sir on 7.8.2018 my vehicle got punchered i was parked in parking place by giving rs 30 in bayapanahalli station back side. When i went to puncher shop opposite to bayapanahalli station, already 2 vehicle punchred and shop owner doing the work. I got to know that since moring 10 -12 vehicles got punchred. One new punchre shop opned in auto just under the metro rail under bridge (Walking bridge) (In front of food court) and all this things...
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Y
yuriw
from Vijayawada, Andhra Pradesh
Aug 7, 2018
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train gate failed to open and i was charged extra for it

Address: 560 058
Website: www.bmrc.co.in

In reference to my travel from peenya to jalahhali: at jalahhalli when i stood in front of the door to get out, the door failed to open, and before i could get out of the second door, the doors closed. When i got down at the next stop, to go back to the previous stop; i was stopped rudely and asked to exit and reenter first, because of which i paid 12 rs extra, than what i originally would pay. The crowd at the stop was so intense, i decided...
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S
Sushmahugar
from Tirur, Kerala
Jul 16, 2018
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access for pregnant ladies

Address: 560059

I have been using metro from baiyappanhalli to Mysore road Metro for more that 1 year. But I could see some serious issue with the access for pregnant ladies. The faulty standing at Mysore road doesn't respond properly. Even after swiping the card.. there is no faulty who helps the pregnant who to open the gate. We ourselves need to open it to go through. When I raised this complaint with the staff at the billing counter he raised his voice...
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V
Vinanthi Mithun
from Tumkur, Karnataka
Jul 11, 2018
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3 yr kid ticket harassment

Address: 560108

This is for ur kind notice that my son who is 3 yrs old and with my relatives I was travelling by metro from rajajinagar to yelechenahalli on 5 July this month. Lady security was very rude with us that we should take ticket for my 3 yrs child. When then checked at the height rule it was exact to the yellow line. They argued and we have taken ticket. But what we felt was to insert token or to swipe he needs help which the other person should...
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lokapriya juktimath
from Bengaluru, Karnataka
Jun 2, 2018
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every sunday no availability of metro till 8 30 in the morning.

Address: Bangalore, Karnataka, 560086

Every sunday metro starts from 8:30 or 8:45am, many of the govt exams are held on sundays itself if there is no availability of metro how can students 'll manage if they are unaware about timings. Even no boards also put for this. Coming sunday (3rd june) ias prelims is there please make sure that students are made available with metro. If maintainance is the reason to start metro at 8:30am please ensure it with boards in metro stations,...
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J
jasonod
from Bengaluru, Karnataka
May 28, 2018
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waiting time in metro station

Address: 560030

I was waiting for my wife at the yashwanthpur metro station. Doing so I skipped two trains. That's when two security guards came upto me insisting that I can't wait at the station if I have missed two trains. I understand the security reasons behind this, but as I was genuinely waiting I told them that I was waiting for someone and if it is a rule I will, but requested them to show a copy of the rule or a board that says so. In the absence...
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P
Peuli Dey Mohari
from Dharwad, Karnataka
May 24, 2018
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waiting related

I was sitting at indiranagar metro station as i have to travel to cubbon park. My friend will come from bypanahalli metro station and as we decided i will get in the same train from indiranagar. But the staffs at the station didn't allow to wait me and was moreover asking about fine.
Staff name: mr. A. Gopalanaiah (Name was written on shirt pocket)
Date: 24.05.2018
Time: within 6.20pm to 6.35 pm
I want to know...
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S
Sandyrohit
from Bengaluru, Karnataka
Apr 29, 2018
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mosquito menace

Address: Bangalore, Karnataka

Recently to a trip to mysore road from majestic, i noticed that my compartment was full of mosquitos. This was something like a utter surprise for me as usually i don't get to see mosquitos on metro as i travel regularly. Please have a look at this issue as this would be a health hazard for all the travelers like us. I don't want to end up in hospital with malaria or dengue just because i had to travel in namma metro....
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Balu G
from Hosur, Tamil Nadu
Apr 17, 2018
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usage of bad language by the security team in metro station

Address: 560021
Website: www.bmrc.co.in

I am a regular traveller of namma metro. My daily routine-in morning is from sri rampura to cubbon park and same at evening from cubbon park to sri rampura. Firstly i thank for the service and support. But today it was a bad experience in the station, in nadaprabhu kempe gowda station when i was entering in train through a queue the private security guy uses a bad language once i entered into the train just because i was unable to push &...
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Sarvothama Kamath
from Bengaluru, Karnataka
Apr 12, 2018
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unscheduled timings

Address: 560078
Website: nil

I am a regular traveller of namma metro. I highly appreciate your time schedule while travelling metro trains. To my surprise today morning at jayanagar metro station the train left at 10.03 (Schedule time 10.04) a. M. So immediately i went to complain at station to lodge my compaint. The manager at the station told that they are not keeping any compaint registrar, one minutes difference some times happens. I told him that the train left...
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