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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024
Complaints 428
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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21
waiting time in metro station
10
card lost while travelling
13
Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 18

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Conscious citizens
from Bengaluru, Karnataka
Nov 29, 2019
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rude behavior by female staff m. g. road - church street entrance

Address: 560001

Yesterday, 28th december 2019, at 4:30pm, when entering the m. G. Road station from the church street side entrance, i was stopped by the female staff that is in charge of frisking. I would like to file a complaint against her as she was disrespectful and totally untrained for her job. She said i could not use the metro because she could smell alcohol. Despite politely telling her that she must be mistaken and without wanting to create a...
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Krishan mohan1
from Gulbarga, Karnataka
Nov 23, 2019
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card not read

Address: Bangalore, Karnataka

My card was not readable when i meet customer assistant he told me go to your nearest metro station and submit it. But card has no any scratches and physical damage when i came to bypanhalli metro station i submitted my card which engraved id-[protected] on 29/8/19. As per his instructions i meet him after few weeks. Customer assistant was demanding for card amount for maintain last balance. Why should i pay to him because card has no any...
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Cauvery Muthamma
from Delhi, Delhi
Nov 17, 2019
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unnecessary problem from the bag check in counter

The lady from the bag checking counter of sandal soap factory metro station (Bus stop side) did not allow the cooked food and made me open the bag. When i said that only eating was not allowed and it was allowed to carry the food in the bag, she replied arrogantly and then let me go. Her behavior was so arrogant. How do they not know the rules and create unnecessary problems. I request to let the securities know the actual things which are...
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Sk9921
from Mumbai, Maharashtra
Nov 10, 2019
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complaint regarding metro card not working

Address: Bangalore, Karnataka
Website: BMRCL

I am sachin koli my complaint is i have used my metro card from more than 2year but suddenly card was not working i have visited to jallhali metro customer service i registered complaint regarding same. But very rudely talked by hariprasad station incharge. This person doesn't even understand the problem before that only he was talking rudely. And i hv given complaint on 27th october but after 13 days also i haven't got any reply bmrcl. When...
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Natarajan45
from Bengaluru, Karnataka
Nov 1, 2019
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items banned

Hi, is there any portal that we can see the banned items? Because we had travelled in metro wit bulbs before and all of sudden now they are not allowing us, not there is any bagagge counter to collect the item! The security sent me back down to parking telling it will be kept there but at the parking they said ask on top they only ve baggage counter.
This is a very ridiculous way of treatment of a 74yrs old man!...
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V
Vinod R K
from Mumbai, Maharashtra
Oct 2, 2019
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banashankari exit counter lady behaviour

Address: No.28, 4th Main 19th Ns palya, Bannerghatta road (behind express super market), 560076
Website: Bmrc staff at banashankari station

Me and my colleague took ticket from. Nagasandra to banashankari, but the counter person collected Rs. 104. We reached banashankari by 8.05 pm, (02nd October 19)but unfortunately gate not opening u/stood from the lady the ticket was upto jayanagar in a rude way, and she was questioning are you educated, how can she behave so rudely.. Her name is megha
Called customer care and informed about her misbehaviori checked with other staff...
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Shweta A S
from Mumbai, Maharashtra
Sep 16, 2019
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ticket counter employees

Address: Horamavu, Bangalore, Bangalore, Karnataka, 560036

Please education the employees sitting in the ticket counter regarding the stops/destinations, when a passenger comes and ask for a particular stop rather than figuring the nearby stops they keep cooking stories with the passengers although there is a long queue waiting for the ticket, specially girls at bayyappanahalli ticket counter. Please education them regarding the area's and the nearby metro stations so that they can speed up the process,...
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Rajpappa
from Mumbai, Maharashtra
Sep 6, 2019
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staff behaviour in majestic bangalore ticket counter

Educate your staffs in customer service ticket counter. On 06/09/2019 a lady in ticket counter asked to give a change for rs.100 when i told i don't have a change she started attending next customer. I was standing there till her change collection. She gave same amount of change to some other customer then i asked i could have given the ticket for me. She was so rude bloody asked me that u could have asked. If we wait in metro line for someone...
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rajendr halagi
from Mumbai, Maharashtra
Aug 27, 2019
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about penalty not deduct amount

Address: Old Madras road Bangalore, 560016
Website: Bmrcl

Dear sir kindly check about my review i put my card properly but not amount didcut it's not my problem but while arriving again my card is not accessible so i asked officials here they told abt penalty it's not my problem u just acces ur records and see and excuse for penalty and start acces my card my card no is [protected]

I start morning 10 from indiranagar station get down vidhonsouda
Thanks in advance...
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M
Mosee
from Mumbai, Maharashtra
Aug 21, 2019
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bad behaviour of the receptionist in the ticket counter

I notice many time their behaviour was very bad because they didn’t take any initiative to give balance to customers. Today i gave 100 rs for indiranagar from national college metro station, ticket charge was 30 so she was like if you don't have change then don't stand here just go. I can understand they will be not having change at early morning. But if customer have change they were definitely going to give the same. There is no need...
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ರಮೇಶ್ ಹೆಚ್ ಬಿ
from Chennai, Tamil Nadu
Aug 9, 2019
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over ticket fee collected

Address: Nagarabhavi 2nd Stage, Bangalore, 560072
Website: www.bmrc.co.in

Today ie, 08/09/2019 i took metro ticket from attiguppe to cubbon park. The lady sitting in the counter asked me to pay rs.30/- and i paid. She gave the ticket and i got doubt and asked whether the amount is right. She replied yes. I came to entry gate and kept ticket coin on the entry gate, it showed rs.28/-. I entered inside and i took metro rail at 8:20 am and reached cubbon park. While exit again i dropped ticket coin and it showed rs.28....
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A
Apoalaraju Karpuram
from Bengaluru, Karnataka
Aug 8, 2019
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backpacks

Address: 560076

Despite repeated announcements broadcast by the authority also, paid deaf ears by commuters wearing backpack as against to hold by hand, which causing discomfort as well as hurting to the fellow passengers.

Pl take steps to implement the same in letter and spirit.
The Metro journey becomes horrible and hence request you to look into the matter immediately....
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DR SUSHMA SA
from Bengaluru, Karnataka
Aug 6, 2019
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not allowing dental equipment

Address: Hoodi, Bengaluru, Bangalore, Karnataka, 560048
Website: travelhelp@bmrc.co.in

Hi iam an orthodontist by profession my job is to go for consultation to treat patients so I carry my dental instruments. In every metro station I show my id card and tell prior about my instruments. All metro strations allowed me but on 5th August rajajinagar metro said I should not carry and stopped me entering and they not to come again how is it possible without carrying my instruments to go to work. I entered rajajinagar metro around...
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Balaji Roshan Singh
from Delhi, Delhi
Aug 3, 2019
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not allowing us to carry eggs in bag

Address: Bangalore, Karnataka, 560015

I am a regular traveller in metro. Today 3rd august 2019, evening at around 8.20pm i was travelling from rajajinagar metro station to jalahalli cross.in the routine security checking at rajajinagar metro station they refused to allow me inside as i was carrying around three eggs in my bag which was neatly and securely packed. They said it is not permitted.
I demanded list of prohibited items which they showed but no where it was mentioned...
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Priyankaprakash58
from Chennai, Tamil Nadu
Jun 30, 2019
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metro staff at ticket counter

Address: Byapannahalli metro station, Bangalore, Karnataka, 560001

I was travelling with my son between bypanhalli to mg road. Person of ticket counter in byapannahalliwas extremely rude. Refused to accept rs 200 note so got change of rs 40 of which 03 were notes and 01 rs 10 coin. Still he refused to accept it. I could not understand why and i had exhausted my little knowledge of kannada. He said i better know kannada as it was the language of the state. I showed him my army i card and told him that i was...
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Sejalsri Mukkavilli
from Chennai, Tamil Nadu
Jun 19, 2019
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misbehavior by a metro male frisking staff to a woman

Address: Hosahalli Metro Station, Bangalore, Karnataka

I entered Hoshalli metro Station at around 5.00 PM in the evening. This is about the frisking guard who is positioned at the entrance. Basically, as you enter you are met with the males' frisking booth, and females are required to ascend the stairs. I'm a FEMALE. I blankly stared at him and walked away.
The next day, I'm yet to set foot inside the metro station and the same guard from the previous day, stops me and keeps calling me!...
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Sejalsri Mukkavilli
from Chennai, Tamil Nadu
Jun 19, 2019
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misbehavior by a metro staff

Address: Hoshalli metro Station, Bangalore, Karnataka

I entered Hoshalli metro Station at around 5.00 PM in the evening. This is about the frisking guard who is positioned at the entrance. Basically, as you enter you are met with the males' frisking booth, and females are required to ascend the stairs. I'm a FEMALE. I have a buzz cut ( 'gender' is a social construct and sex is what is in between your legs, meaning I'm of the FEMALE sex). I was returning from my internship at a law firm, so I...
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Sudharani I
from Delhi, Delhi
Jun 4, 2019
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ticket issue

Address: Baiyyappana halli metro station, 560038

Today i tried to take metro from baiyyappana halli metro front gate to nayandahalli. I had only 2k note and when i had no change i gave the same note to the ticket issuer of counter 3, but the ticket issuer started scolding badly and asked to stand in the counter 2 queue as counter issuer may have change. I didn't understand why they can't coordinate themself and get the change to the needy passengers. Next i stood in the counter 2 which...
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Usha HL
from Mumbai, Maharashtra
Jun 1, 2019
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arrogant behaviour by ticket issuer

Address: 560049

My mother Jayamma went to byappanahalli metro station at 9:00 a.m on Wednesday (29th May 2019).
She asked ticket for "Vijayanagar" and gave rs50/-.. The ticket issuer, a lady issued ticket to "Jayanagar" and returned rs 5/- back to my mother. When my mother asked why is the ticket given to Vijayanagar? She started shouting at my mother and abused her badly with filthy words. My mother started crying and nobody came for my mother's...
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sagar coorg
from Mumbai, Maharashtra
May 31, 2019
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wasting the passenger time in counter in sandal soap factory

I am a daily passenger of metro i was forgot my metro pass so i had go to buy token but in sandal soap factory ticket counter the guy with little curly hair was not responding passengers in counter he was in unwanted talking with another counter staff. We are not coming to waste time as a passenger i dont like to waste time but i have wait 5+ minutes in counter for ticket there is only 3-4 other passengers only. When i ask question about...
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