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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Dec 4, 2024
Complaints 428
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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21
waiting time in metro station
10
card lost while travelling
13
Complaint for Customer care BMRCL staff vajrahalli

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 16

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K
KVNiranjan
Jan 27, 2021
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Suggestion for connectivity to new Visweshwaraya Terminal

My suggestion is that the Purple Line should touch the new Railway terminus. To do this, a new station should be introduced between Swamy Vivekananda Road station and Byappanahally station by rerouting the existing track via the new station located at the new Vishweshwaraya Railway Terminus. This will be hugely beneficial to the travellers from this Railway Terminus...
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L
lucky9966
Jan 27, 2021
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Regarding the train timings

Address: Peenya

Dear sir/madam,

The train times are getting changed with out any intimation and due to which we are no able to reach office on time .kindly make the standard time schedule for the trains so that so many people are coming from far distances to catch the metro by checking the regular time.

Kindly consider this as people are getting troubled because of dynamic time schedules of train timings...
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S
Surendran_K
Jan 26, 2021
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Money debited for recharge but is not reflecting on metro card

Address: Peenya

This is with regards to ticket number 6493, as per which I have not received my refund for having attempted to recharge my metro card on 29th Dec 2020 and not having received that money in my metro card account.

Despite follow-ups at both the [protected]@bmrc.co.in mail id and after filing a physical complaint, nobody responds to this issue even after using the namma metro app to do the transaction....
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V
vinay keshava
from Bengaluru, Karnataka
Jan 26, 2021
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Issue with transaction

Address: 380 5th cross 8th main hampinagar bangalore

To whom it may concern,
i had made a payment of 200rs on[protected]:39:31 by scanning in metro counter, the payment was made from paytm, the transaction was successful but was not recieved by metro(as per what metro customer care have said), the amount was deducted from my bank account.
the details are as follows
VINAY K
[protected]
UPI ID[protected]
TRANSACTION ID - S52876274
METRO...
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H
Harish Arasu
Jan 25, 2021
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Payment options

Address: Byappanahalli

Making payment options only through debit/credit card or by online option is absolutely atrocious. Who even made this rule should think with all his 6 senses if he/she has it. Do you people think every person in the city or country is using debit/credit card and or online banking? Have some sense before making such rules and deploying the policy.
There are numerous senior citizens who are using the Metro service and everyone doesn't...
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G
Geetanjali Jadhav
from Bengaluru, Karnataka
Jan 25, 2021
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Extra money deduction of metro card for 2 times

I travel by metro daily and I have recharged the metro card in station. For which 2 times extra money is deducted. Once I had to pay 200 but it's deducted 200+200 and next time also same thing happened. Instead of 200, money deducted two times . I checked the bank statement also. 2 times 400 us deducted...
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B
BHUVANESHWARA
from Bengaluru, Karnataka
Jan 20, 2021
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Online Recharge not credited to card No.12004277393

Address: No.12, 1st Floor, 7th Main, Kargappa Garden, Bangalore - 560027

I have done the online recharge of Rs.50/- on 11/10/2020 at timings 16.55.30.
After that i couldn't travel within 7 days, i tried to travel 8th day.
But the amount was not got credited to card.
Thereafter I have repeatedly visited several times in my nearest Metro station Visweshwaraiah station (near Mysore Bank). They always telling that server down.
Later on 23/12/2020 visited Deepanjali Metro station and they...
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M
Manjunath Maiya
from Noida, Uttar Pradesh
Jan 13, 2021
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Covid safety breach by security

I travel daily to office by metro from Jayanagar to Sandal soap factory station. I daily take the 7:33 am train. The male security guard at the baggage counter daily checks me with a hand held metal detector by touching me with it which is a clear breach of zero contact policy for Covid 19 prevention. The security is supposed to use the metal detector without making any contact with the passengers. I tried to explain this to him but he only...
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N
nabeel muhammad
Jan 11, 2021
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Lost metro card - how to get duplicate

Is there a process to get duplicate metro card - i lost it near metro station - bayyapanahalli after i travelled from maject to bayappanahalli today morning.
I have the card number...
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M
Mallikarjun Walmiki
Jan 3, 2021
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Regarding card system

Address: M s palya

Card system is hopeless idea

For those who visit one time

Just to visit some famous place...
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S
Sanjusmithak
Dec 31, 2020
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Amount deducted for recharge through debit card

My metro card number is [protected].
I had recharged my metro card today at Sri vishweshwariah metro station with rs. 50/- through debit card.
The amount got deducted twice and only rs. 50/- is recharged.
Kindly look into this....
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S
Sanjusmithak
Dec 31, 2020
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Amount deducted twice for recharge of my metro card

I had recharged my metro card with rs 50/- today from vishweshwariah metro station. Recharged through debit card. But amount has been deducted twice.
Please do the needful....
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P
Papamma
from Noida, Uttar Pradesh
Dec 30, 2020
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Regarding recharge failed

Address: Ramakrishna Mutt Road Ulsoor bANGALORE -560008

Hi
This is selvi M I had done recharge on 29.12.2020 at 10.36 A M of Rs.200/by Net Banking. It is not reflected in my card, whereas my amount is debited in my account. This is first time it had happened. Please help me out what was the problem...
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G
Guruprasad M H
Dec 29, 2020
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Metro timings

Address: Near navarang theatre Rajajinagar banglore

Respected Sir, I'm GURUPRASAD from Rajajinagar, I daily travel from Rajajinagar to Peenya industry has I've noticed that the trains for yelachenahalli are more compared to nagasandra... And also during Morning hours for every 4mins a train towards yelachenahalli are passed whereas for nagasandra during mornings 12min delay for the next train is provided so kindly, please look after the problem and provide facility

Thanking...
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D
Divyaraju
Dec 24, 2020
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Unprofessional ethic

Hi Team,

This is to inform you that I faced a very unprofessional behaviour with one of the staff in Peenya Metro station named thriveni.

I had my online recharge done on[protected] around 10:30AM in Google pay and the amount is deducted. But it didn't reflect even after 2 hrs. Hence no checked with staff they said there is some server issue and will reflect on[protected]. But when I checked today again. It...
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C
chaithra h chaitu
Dec 22, 2020
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Am completing about didn't getting recharge amount of 500 rs

I was doing metro reacharge of 500rs at 20/12/2020 already completed 2days but card status showing recharge pending please make correct it.and card details is [protected]...
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V
Vijay71198
from Powai, Maharashtra
Dec 14, 2020
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Transaction failed refund amount

I had recharged my metro card [protected] using internet banking. The transaction details showed that the transaction has failed. I had recharged for 100 rupees. Please refund the amount...
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K
Kushi sush
Dec 14, 2020
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Metro card Recharge

Address: Banglore

Today morning i was recharged metro card through metro application. But amount is not added to card.
Payment id is [protected].
Can please check....
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S
Shio
Dec 12, 2020
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Recharge done but not reflected.

Address: Indiranagar

I have done metro card recharge today amount is debited but it is not shown in the card i travel after 2 3 hrs of recharge still it is not showing....
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S
Samkita
Nov 27, 2020
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Basic facilities

There are no basic facilities like restroom facilities available on majestic metro station even though its a big station ..! Everytime you think to use it, , you find it closed with the board 'work under progess'.., !
If you ask for the other wash room in majestic metro station they say once you enter you cant access to other wash room which is on exit side..!
If there are only 1 washroom on entrance and exit each why should...
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