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byjus.com
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Last updated Jun 16, 2024
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BYJU's reviews & complaints page 25

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E
ezhil.M.
from Delhi, Delhi
Oct 15, 2022
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Unreasonable delay in course cancellation and refund.

My cousin Kathirvalan purchased a course from Byju's Aakash for Rs. 52885 on May 9 2022.
SO: SO-[protected]
Since the course contents were not helpful for him, we initiated a course cancellation and partial refund on July 26, 2022.

It's been almost three months and I haven't received any refund as of Oct 15, 2022.

I've called and mailed the Byju's customer support multiple times about the refund...
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M
Manochithra
Oct 13, 2022
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BYJU'S- TABLET LEARNING PROGRAM (PREMIUM- BTLP) for Grade 4 to 8

Hi Byju's Team,
We had opted for Byju's learning programme and the product was delivered on Sep 21. There was a 15 day trial period and also Byju's had promised that it can be returned back within 15 days or any time during the course if we are not satisfied.
We had written to Byju's team for Cancellation at [protected]@byjus.com and had got the cancellation request no. as 40125623. We also had registered the cancellation...
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P
PHANEENDRA LOLUGU
Oct 13, 2022
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Frequent messages

I have called byjus customer care and spoke to them severel times I think nearly 8 times to stop sending messages. Everytime they used to say that they will unsubsidized or stop sending messages even I did OPTOUT severl times. Still the issue is not resolved. I am literally getting frustrated and will approach legal way for my mental harassment....
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S
[email protected]
Oct 13, 2022
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Cancel subscription and want refund

Hi,
I purchased course on 25th August, got the tablet on 28th, and dropped a cancellation request on 6th September. But till date my problem is not resolved. I want refund....
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S
shailesh9919
from orai, Uttar Pradesh
Oct 12, 2022
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Cancel my byjus course

Website: byjus

I paid full money but emi still running . stop emi and refund my money...
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D
Damodharan C
Oct 12, 2022
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Sent cancellation with in 15 days no response

I have registered for BYJU's class for 4th grade for my son. After attending the classes found the syllabus not matching with the school syllabus and also it is very complicated for my son to understand the classes. Since we are not happy sent a cancellation request to [protected]@byjus.com and contact support at [protected] every day but the support person informs us today that before 8 PM you will receive a call from Team. Please let me...
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Y
Yashwanthsky
from Chennai, Tamil Nadu
Oct 12, 2022
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I have been subscribed byjus plan as iam trying to cancel for many months but they are not responding till now

One day i have a project so i login in byjus with my number so they taken and called you studying school 12 or 11 asked and we said 11 they our byjus has neet jee coaching you can join said okay said and after a week a madam came and Councelled me and paid 5000 and i continued the plan for 4months and due to some personal problems I have need to cancel my byjus plan so i have called and asked they to mail and send the details given there...
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M
mrtjain
Oct 12, 2022
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Misleading sales man

The sales guy pitched some 'Tablet learning program under a scholarship'

The sales guy asked the student and her mother to click a selfie, which they clicked. After some time the sales guy asked for the student 's identity card and mother's aadhar card. He straight away clicked pictures of these documents, without even asking them.

He further insisted and said that this scholarship test is only valid till today...
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S
Sanjay_Garg_Indore
from indore, Madhya Pradesh
Oct 11, 2022
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Syllabus change from ICSE to CBSE - 6 Months no Response

Address: 20 B Sudama Nagar, Indore

My name is Sanjay Garg and my daughters name is Ritika Garg, we
purchased the byjus course for class 7-8 and 9. When I purchased this course she was in 8th Grade in ICSE board in Pune, Due to COVID and some personal reason I have to shift to Indore and she got an admission in 9th Grade but in CBSE board.
She is very good in academic and 95+% marks student.

I requested to Byjus to change the syllabus to CBSE for...
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P
PATEL RITESHKUMAR JAYANTIBHAI
from Vadodara, Gujarat
Oct 10, 2022
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Cancellation and Refund

Address: 1, 17th Cross Road, Sector 7, HSR Layout, Sector 6, Bengaluru, Karnataka 560102, Bengaluru, Karnataka 560102

I was purchased the product one month's back and I am applied for the the refund on 12th September and after multiple mail i have received call from them from different department but till date i am not getting my refund.
i paid 83000/-

Name: shruti Patel
Order Id: BYJSSE[protected]
Mobile No:[protected]
Complain No: 38870075 dated 29th Sep...
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S
Sumit-sumit
Oct 9, 2022
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For Cancellation and refund

I want to cancel subscription. I also informed byjus team within 15 days but they not cancelled my subscription and they are not responding to my call. Now it became one month they not cancelling my subscription
Sumit Sisodia...
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M
munish 84
Oct 9, 2022
Oct 13, 2022
This thread was updated on Oct 13, 2022
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Course cancellation and money refund

I have been requesting Byju's for course cancellation and money refund for almost one month, no one is responding properly, every time customer care days your cancellation request is in process and tomorrow 10:00 to 12:00 you will receive call back from cancellation team. Kindly support for course cancellation and money refund.

Regards,
Munish Kapoor
[protected]...
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S
siva190684
from Chennai, Tamil Nadu
Oct 8, 2022
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Refund

I have joined my son for 3 years bijus class and they said that I connect on class from netherlands.

But once I came to netherlands, I'm not able to connect online class saying gdpr issue. It's seems Bijyus is not available in netherlands. But Bijyus agent told that I can connect online class from netherlands which is wrong. I need refund of 100000 RS...
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J
jimmy42@
from Begusarai, Bihar
Oct 8, 2022
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Cancel subscription

[protected] & [protected] student name 1 anurag kumar 7th grade & 2 darpan kumari 5th grade .
two year cource[protected] &[protected] but 1 year cancel the cource no any status or reply any custumer support team any cancel manager . no any mantor call or resolve the two complane.
1 cource cancel
2 sd card pin validation code of both tablet.
in one month
you cheak my call record in 5th month and your empalloye...
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K
Kumar sanjeev kumar
from Hamirpur, Himachal Pradesh
Oct 8, 2022
Oct 8, 2022
This thread was updated on Oct 8, 2022
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Loan cancellation

Address: Karkanta
Website: Bujus learning .aap

I have take a BYJUS LOAN and I am not able to paid EMI due to home problem now I want to cancel it...
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Y
[email protected]
Oct 7, 2022
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Cancellation of byjus Course

Website: byjus.com

Hello,
I am yogesh Ghare My financial situation is not good and my children is not able to use this product so i am not able to pay your fees so please take back your tablet (pad) and please send me your address where i send this product for refund .
My register Email Id is - [protected]@gmail.com
My register Mobile No. is [protected].& Alternate no.[protected]
Please Consider my request and grant Permission to do...
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R
RAMANATH KINI M G
Oct 7, 2022
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Harassment to pay the amount even after initiating cancellation of the students course

Address: Ramachandra, Devanga Street, Virajpet-571218, Kodagu, Karnataka

The Byju comapny personal had assured that, after 15 days when company personal calls you can opt for cancellation if the ward is not satisfied with the course, for which the company has failed and is harrasing with messages to complete the payment....
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Y
Yashsantoshmishra
Oct 7, 2022
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Byjus Live classes for 10th to 12th

Address: C21 business park indore

Hello

We had purchased a course for our kid who is in 10th class. He is not studying from your tablet and he is going very depressed and it is not any given any help to us. The product is not for us. We don't want to continue the course. We had purchased 10th to 12th course neet for 1 lakh 20 thousand. Kindly help in returning the product....
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A
Anitha raguraman
from Coimbatore, Tamil Nadu
Oct 7, 2022
Nov 3, 2022
This thread was updated on Nov 3, 2022
Resolved
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Product cancelled but EMI not stopped

I have purchased Byjus course (LKG-3std) after that we requested for cancellation due to my financial issues and my daughter health issues.

We requested to cancel it and got canceled after so many days, but still my EMI's not stopped, loan department people are daily calling and sending messages asking to pay the EMI's, it's becoming daily metal pressure for me.

I have informed the same Byjus team about that...
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M
MohseenTj
Oct 6, 2022
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Cancellation of subscription not addressed by BYJU's Staff.

Address: Tumkur, Karnataka

I was sold BYJU's subscription with a 15 days full money refund guarantee, but I don't see any proper response from BYJU's staff, even after multiple follow-up via calls to their customer care number or emails. I don't get a proper response but only as 'Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way'.
I have not received any call or email from any Senior Manager from...
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