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BYJU's Complaints & Reviews

byjus.com

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Last updated Jun 16, 2024

Complaints 4174

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Regarding EMI cancellation

12th jee course online

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

Not refunding my money as per commitment made as well not cancelled my loan*

Not receiving study materials

Most useful BYJU's reviews

cancellation and refund

Shaurya Srivastava

unnecessary phone calls

cheating and misleading

cancellation and refund request

Ravina Rajpurohit

Featured BYJU's consumer stories

I have canceled the course but refund has not been received

Regarding cancellation of loan/EMI

No response when asked for cancellation

BYJU's reviews & complaints page 24

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Hy, I had purchased an online course for class 9th on September 2022. But now I want to return the course because student is not able to continue as he is feeling more comfortable in offline study than online course. So i want to return the course as soon as possible. I had already mailed and called you many times but every time you used to say that you will reply back in 24 hours or in this time, but nothing is happening. Please initiate...

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Address: 152 neer pur cant kanpur

Website: Consumer complaints.in

I was purchased the product on 4th October 2022 Mohd. Imran
Student name - Shaiz Imran
Application ( [protected] ) or saler person will not contact for us . I send tha mail for byjus support team for refunding the amount and cancel my product but one of tha person mr .. contact but they doesn't give any clear response and they say refund is not possible because you will not given tha proper reason for cancellations . When I...

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We got our daughter's enrollment cancelled from byjus within 15 days from the start of enrollment. It's been more than 2 months now but there is no update on the refund amount. I have been calling byjus customer care every week to know about the refund status and everytime I get same answer that it is in process. They took sl mm ost a month just to confirm that the study material and tab, which infact we submitted the same day we asked for...

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Address: byjs 6th floor,tower d,IBC knowledge park,near dairy circle,bannerghata road,Bangalore-560029

Student name: itte venkata sai vivek
registered number:[protected]
class: 8th
WE DIDN'T GET A CALL FROM SENIOR MANAGER REGARDING CANCELLATION.
we are daily sending mails to all the byju's team, please cancel our course because as our child was not interested and have internet issues .so please understand cancel our course.

daily we call to customer support and speak nearly 2 hours.but every one said...

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I purchased the educational programme on 20 sep 2022 . My child attend one week class but he was not comfortable that class so I decided to cancel immediately I informed my councellor as he already told me you have not comfortable this class please inform me I will cancell don't worry . So I trust him and informed but he not ready to do any procedure and told me to you attend next one week class you have time to cancel. Lastly after 15 days...

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Address: BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

Website: www.byjus.com/www.byjus.com

Highly unsatisfied with the marketing professionals of Biju's. They just mint money to make there numbers and achieve sales target & not picking the calls after that..

We had very clearly mentioned the slot 4.30 to 5.30 pm that we were looking for our daughter, initially they said the slot is available . how ever after making the full payment they are least bothered to pick the call and have given her some odd timings 9 pm...

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Address: bengaluru

SD card is not working for CBSE 9th and 10 class....

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Address: Bengaluru

Order ID: SO-[protected]
Wanted to bring it to your notice that Byju's is portraying unfair practices and they are not delivering on the promises made at the time of sales. I had reached out to the cancellations team within 15 days of purchase as I was not satisfied with the quality of coaching and support.

The cancellation team is unresponsive and gives vague answers when a customer calls. The pricing is aimed...

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Address: 12/188 B 12th cross st.G.K.M.Colony-Ch-82

Dear Sir/ Madam,

EMI Deducted two times from Byjus, past 3 days i connecting with region pursavakkam office- No proper response.
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PAYMENT SUCCESSFUL: Dear V.Prabhu .. installment of INR 4500 towards BYJUSSUBSCRIBE Loan [protected] for BYJU'S Product is processed successfully on 07/10/2022 from your HDFC BANK A/c ending with 7664. For any queries, contact our team at[protected] from Monday to Sunday...

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My son name is nallabothula Yugendhar
He have taken subscription with Byju's and product delivered. Whenever we felt like it's not working, and we informed to Byju's for cancellation We did number of follow-up calls but no response till and it's not resolved yet, and mentor Manish he is talking rude and while talking they will talk nicely and comes to cancellation talking rude and telling what ever you want do like that talking please...

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We had been contacted for a Scholarship programme from Byjus and had opted for learning programme. We had written to [protected]@byjus.com within 15 days of opting for it on Oct 5th. Even after mutiple follow ups we are not receiving any calls. On oct 14th we had received a call from Senior Manager Kiran kumar and had spoken with him for 30 mins and clearly communicated that we wanted to return the materials and proceed with the cancellation....

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The course punched by Byju’s (for 6-7-8) is different from one bought (7/8/9) . They could not fixed in almost one month, didn’t send the purchased Tab abd SD card. Did not do any class for 7th grade ever.

Now even after cancellation request sent formally to emIl, not closed the course or money refunded.

Student Name : Tanushka Bhaumik
Grade : 7
Order ID : SO-[protected]
Registered...

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Address: @297, Flat#202, Vepaate Residency, Balaji Layout, Badrappa Layout, Bangalore 560094

I have taken subscription with Byju's on Sep 3rd, 2022, and product delivered on Sep 7th, 2022, by giving 2 weeks trail basis. Whenever we felt like it's not working, and we informed to Byju's for cancellation on Sep 21st, 2022. We did number of follow-up mails and calls but no response till and it's not resolved yet, please do needful....

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Address: 3326, 7th Cross Rd, HAL 2nd Stage, Doopanahalli, Indiranagar, Bengaluru, Karnataka 560008

I canceled my subscription plan in the last week only after making multiple calls to customer care.
After one week got a call from Krishna Kumar(Praveen) to process the cancellation request.

As per the discussion received in an email from Byjus, it is clearly mentioned if someone cancels a plan during the trial period, no extra amount will be charged, today Krishna Kumar called me and asked for bank details to transfer...

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Website: www.byjus.com

I want to cancel BYJU'S IAS course because I want to join Offline Classes.
My Loan Id [protected].

Order ID: SHO2-SS01-[protected]
Registered Mobile Number:[protected]
Registered Email ID: [protected]@gmail.com / [protected]@gmail.com.

Tring more call and email but not refund and cancel my subscription...

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Address: Behala west Bengal

Hello sir, I am Ruma Bose from Kolkata. I have canceled my son's class from byjus within 1 week of my booking but it's been almost 2 months since I have called them but not getting any help regarding my refund. Kindly help me out.
Thanking you
RUMA BOSE...

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2 month back a sale person named vamnshith ([protected], [protected]) came to my house to sell the product of byjus. That time he convinced us to purchase the product and took details of credit card to make EMI. Also assured that amount will refund within 15 days if you don’t want to go ahead. Next day my kids told not interested to additional tuition (byjus) but want to join other extracurricular activity. Quoting the same reason I requested...

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Hello

I enrolled my son (Yuvraj Shrivastava - 1st)for this classes on 13th of October
I would like to cancel it as I did not consider my financial situation.

I called the customer care on the same day they said our senior will call
regarding cancellation and how my money will get refunded.
They called and without listening my concern their manager cut the call.

And you guys...

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Hello

I enrolled my son (Yuvraj Shrivastava - 1st)for this classes on 13th of September
I would like to cancel it as I did not consider my financial situation.

I called the customer care on the same day they said our senior will call
regarding cancellation and how my money will get refunded.
They called and without listening my concern their manager cut the call.

And you guys...

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I have submitted a cancellation request in Byjus and my request number is 40429428.they said that I get a call from byju's senier manager soon.I have not received the call or any massage from them.I want cancel my application and stop EMI...

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