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BYJU's Complaints & Reviews

byjus.com

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Last updated Jun 16, 2024

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Regarding EMI cancellation

12th jee course online

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

Not refunding my money as per commitment made as well not cancelled my loan*

Not receiving study materials

Most useful BYJU's reviews

cancellation and refund

Shaurya Srivastava

unnecessary phone calls

cheating and misleading

cancellation and refund request

Ravina Rajpurohit

Featured BYJU's consumer stories

Admission cancelled on the same day/Seeking Refund my amount of Rs.101000/- as per Company Policy

Product is not cancelling after requested within trial period

Cancellation and refund

BYJU's reviews & complaints page 21

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I purchased UPSC Course from Byjus on 29th Nov 2022 .Found very difficult to learn through it.I raised cancellation request on 6th Dec 2022 even before receiving their course material and tablet.I returned the material without even accepting it.Several times spoken with cancellation team senior managers. Explained my issues to 3 senior manager in cancellation team.But no proper response from their side. I want Byjus to quickly process by...

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Address: Mumbai

We enrolled our daughter fior 8th Grade course and canceled within 14 days. However, our cancellation request was not registered. We were bombarded with calls and sms to pay up. Guys who follow for emi’s had no manners and talked rudely. Inspite of informing them that we had cancelled enrollment. Finally one representative visited us and told us to pay Rs.8000 and there is no more to pay. He confirmed this through email.
However,...

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We are entitled to receive additional 24 credits where 7th grader was taught 6th grade math syllabus despite complaining.
This issue has been overlooked by BYJU (since Oct. 2021) which resulted in a lot of stress and falling grades for my child. This is one of the worst experiences and services I have ever dealt with.
BYJU should escalate this issue and get it resolved as soon as possible....

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My order was approved for cancellation on August 09 2022.Still my account is debited thrice for the bounce charges.
Even after repeated follow up there are false commitment from Byjus. Daily new person answering new new things.
Need immediate refund of the bounce charges....

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I have cancelled Byjus course within trial period.
But no one from the team is contacting me about how to return their merchandise and get my money refunded since 9 days.
I want to cancel the course and get my money back....

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The below mention mail i wrote to byju for cancellation still i do not get the positive response from byju.

Dear Sir,

I Aman Kumar, Father of Chaitanya Aggarwal wants to inform you that I want to cancel the BYJU programme due to personal reasons. So, Please Cancel It and refund the amount.

With Regards

Aman Kumar
[protected]...

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We have given the request for cancellation of byju's services for my child within the trail period but they are taking the emi's continuesly from my account and I have given the so much requests for cancellation, I'm really fed up with this company byju's. It was totally money making fraud company and making the fools.Please take appropriate action on this company, however I'll file a case in consumer court with all the proofs...

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Address: anantapur

Website: www.byjus.com

I am Raghavendra . My registered mobile number is [protected].I have cancelled still i am getting calls from your team asking permission to take money. For the one months. So please return back rs 10000.also please ensure not to take again money from our account.(we already send it) my account is blocked sir please rectify my problem...

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Salespersons enter in school premises and collect parents contact details.

And harass with continues calls.

If do not share residence address, they will chase and get the address and come for counselling.

Escalated to Byju's people for the same they just taken it casually....

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Website: Byjus.com

I am Nishant Srivastava from Varanasi and took a byjus upsc tab course in September 2022 on emi and paid 5000 but now a days I have no job at all and my father has not been receiving his salary for 8 months.
But Byjus team is not taking their course back after 2 months...

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I am cancelling my subscription of BYJU. On 25 Nov 22 i received a call from Byjus team to pay Rs. 5000 for processing cancellation case and i have been paid the same. Thereafter i am trying to call daily for update on my cancellation case. but no one reply of response i have wrote so many mail but action, they told me that no EMI will be debited from your account as we are processing the case for cancellation. On 7 Dec Rs. 7083 was debited...

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Address: Bangalore

I want to cancel my child BYJU'S course

I don't want to Byju's course because of bad facilities and Fraud but I call to customer care for cancelling my child BYJU'S course I complaint many times, but no action taken I also say to cancel but no one listen, now going on trial period

order ID: SO-[protected]
Do action fast please
Phone no. [protected]
Email id [protected]@gmail.combr...

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Address: BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru. +91 9880031619, +91-9241333666

I had made payment of Rs. 74592.97/- to Byju's through my credit card (Induslnd Bank) by third party payment gateway "Shopse" on dated 14th Aug-2022 for subscription but the same is cancelled by me as per policy and I apply for a refund which was duly approved by Byju's on dated 5th September-2022. They advised Shopse to make payment into my account after transferring funds of Rs.70142.98/-(Transaction Id CMS[protected]) dated 30th September-2022...

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Address: BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India

Website: www.byjus.com

Dear Sir / Ma'am,

I didn't receipt of the refund of INR 70, 142.98/- against cancellation of "BYJUS subscription" since Sept'22 i have been following.

Due to delay in refund, bank also charges EMI's in every month and now three EMI's has been paid.

Thanks & Regards
Naresh Kumar Pradhan
M: +91-[protected]
+[protected]...

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The service is not what expected. Waste of money and time. Even though the counsellor assured of cancellation at any time, now, even after repeated emails, they are not replying anything. Rather, they called two times only to quarrel, so that we give up the plan of cancellation. We need immediate cancellation....

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Address: Ellath parambil house , north annara , tirur po. Malappuram , Kerala , mob:9746755123, email: [email protected], Malappuram, Kerala

I had purchased Byju’s app package 8, 9, 10 for RS 51000 and later on i return back the product at good condition within 15 days as per company rule. My payment of Rs51000 was made through icici credit card and bajaj emi card .
Byju’s team partially refund my money that was made with icici credit card directly to my account . The remaining part payment they told will made to the merchant account within 28 days directly.
The...

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I've been trying to contact Byju's team for last 6 months, but now no proper responce is there from them.

I've buy Byju's study class for my son Sarthak for four years (7th to 10th). For 7th std it was smoothly going. I paid all fees for four year in installments in one year. But as I paid all money, there is no proper responce from Byju's team.

So now I want my money back. I've all payment details and call recordings,...

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Dear Sir, I have enrolled for class 6 online classes for my daughter on 12th September. Byjus representative reached my home and asked me to pay an amount of Rs 80000 immediately. I paid.Thereafter asked me to wait for one week to receive course kit viz. books & tab. Till today no response from them.I am sending mails repeatedly, calling them daily 2 to 3 times to their support team. It's been close to 3 months now. Please help me.
br...

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I have opted for Premium Subscription, till 15 days there was call from Mentor & counselor on student performance. Once 15 days got completed suddenly the call has stopped & when checked with customer care, there was no fruitful response. Sometimes they had mentioned that we are arrogant on the call to them.

Meantime while i suggested for cancellation, the had cheated me & taken an amount of 12000 against TAB return charge...

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Dear BYju's I'm not getting my refund of amount 36000 Rs
Transaction ID BYPUB[protected]
Date : 1st Aug 2022

even my emi started, did follow ups no solution.

pls look into it and refund me my amount...

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