Ibibo Group / Goibibo Complaints & Reviews

I STRONGLY AGREE

I Made booking For Dated 12 march 2012 From Chandigarh to Bangalore Via mumbai flight of Go airlines.

There are 2 isseus.:-

1.) I made a booking on 30 december 2011 and due to some technical issues from your side the ticket was not been confirmed and the amount for the same has been deducted from my account. STILL WAITING FOR COMPLETE REFUND. Its[protected] today


2.)I called your help desk for the refund of the above said booking and they told me to go through with the fresh booking, so i made another booking for the same sector.and the same has been confirmed. Today after around one and half month i just tried to take a print out of the ticket , it says that the ticket is canceled though i received your confirmation mail.. When i logged in to your website, in my status it says confirmed but when i open the complete ticket it reflects as CANCLED.


AFTER STRUGGLING WITH GOIBIBO PEOPLE, NOW THEY ARE UNABLE TO PROVIDE ME WITH THE CONFIRM TICKET AND MOREOVER THEY ARE REFUNDING THE TICKET AMOUNT AFTER DEDUCTING THE CANCELLATION CHARGE. I THINK THIS COMPANY IS NOT HAVING ANY KIND OF PROFESSIONAL STAFF AND MANAGEMENT.

Dear Sir,

Here below is my complaint e-mail to GOIBIBO a so called best travel ticket booking company, .

I am writing and calling them regularly but nothing is moving. Please see if you can help me and also warn other people to keep distance from such novic / IRRESPONSIBLE organizations.

Thank you,

NS MAHRA
+ [protected]
J-802, Mandir Marg, New Delhi 110001.
e-mail : [protected]@gmail.com

[protected] Forwarded message[protected]
From: Narendra Singh Mahra <[protected]@gmail.com>
Date: Sun, Feb 19, 2012 at 5:18 PM
Subject: Reminder 4
To: Payal <payal.[protected]@goibibo.com>




Persons I contacted in your office since 8/2/12 are : Asna/(8Feb)Devesh(9Feb)/Philomana(14Feb)/ Devendra( 16Feb)/Priyanka (19Feb) and more .... and all have assured me of immediate action and full refund online ???? but nothing seems happening at your end :

Dear Madam ,

Its really so disheartening to see the irresponsible work at your end at such an initial stage

I had been given your reference by some of my close friend and I shifted using your site for airticket booking of my family and friends instead of Yatra etc.

I have very very unprofessional and irresponsible workmanship being exposed at your end in just a few bookings: ie.

A family of my 5 friends was going to Jammu and I booked the same with you: on 8th Feb.

It was given transaction interruption in your collection site two times ( although there was no network or connection problem at my computer links). I got the message that the transaction incomplete and for about 20 minutes there was no display of ticket booking also and hence I re booked the same.

To my surprise in the evening I found that there was extra two times debit in my account , means your system's incomplete collection information was wrong and you had collected money even in the first instance itself and generated misleading information that the transaction was incomplete.

When I contacted your office they acknowledged the mistake and told me that the extra duplicate collection of money would be refunded IN FULL to my card very soon. And there came the display of abort information on these booking in my log in site of yours as well.

I continuously contacted your staff to know the development in refund case, they take ages to collect the final information from some different person/department ( our phonebill going in 100 at times- one instance your lady staff took almost 20 minutes to reply with details)

Today I have received a mail of one duplicate refund case (SGV9PTBL) which is 2000 Rs short ?????????? What is all this... are you serious in business or we need to stop dealing with such site with brand publicity that your dealings smell unhealthy financial dealings ???,

Please reply.

In another case you have charged two times for one booking ( (N9RVCD)- please explain as why you are doing so and if we need to question you strongly for such unlawful financial activities...

I still hope that all these things are happening due some miscommunication or by some unprofessional staff of yours .... please rectify the same and give respect to your customer with fair dealing in financial matters.

Thank you,

Looking for ward to your reply,

Best regards- NS MAHRA

hi
2 of my transactions failed during booking.money deducted from my account.
its been 5 days,still i dint get the refund.
Trn ids[protected]Feb)and[protected]Feb).
please look into and reply back.
i dont know y it takes so much time to refund.

thanks
Pradipt mohapatra
pradipt.[protected]@gmail.com
[protected]

I have booked a round trip ticket from goibibo and i paid 7918.00 INR and i cancelled my one way ticket after confirming them. they told they will refund for same with in 3-4 working days. now after that i long conversation i had with these frauds. but no response.

my next step for these kind of companies is i am going to book a domian named www.Complaintsofgoibibi.com and i will publish of there scams over there so that in future they cant cheat any body.






Hi,

We would like to confirm that the cancellation request for your mentioned ticket is processed and the refund for the same has been initiated in your account. The refund will reflect in your account within 3-4 working days.

750+250 pp/ps airline and goibibo cancellation charges would be deducted and rest would be refunded back to the same account with which the payment was made.

Thanks and regards
Goibibo.
Ticket Escalated 1 week, 6 days ago
Ticket escalated after 1 days

Changed Priority from 3 to 2.

E-Mail Received from [protected]@gmail.com 1 week, 4 days ago
I got your mail that I will get only 1350.00 INR credit in my account. I want clarification on it why so much less amount.

I had paid 7918.00 INR for return journey how much the cost for single trip???

I want breakup for my ticket amount because according to your calculation you will deduct only 1000 rs for cancellation and it means my ticket of return is only 2350 INR only ??? Which is not possible.

Kindly send me actual breakup with actual refundable amonut ASAP.

Thanks & Regards,
Manish Kumar Mishra

Sent from my BlackBerry® smartphone

-----Original Message-----
From: Goibibo <[protected]@ibibogroup.com>
Date: Tue, 31 Jan 2012 05:14:00
To: <[protected]@gmail.com>
Subject: [goibibohelp-125026] Cancellation confirmation (Updated)

Hello,

You recently logged a ticket with a subject of "Cancellation confirmation" with us. This e-mail is to advise you of an update to that ticket.

The following comment was added to ticket [goibibohelp-125026]:

Hi,

We would like to confirm that the cancellation request for your mentioned ticket is processed and the refund for the same has been initiated in your account. The refund will reflect in your account within 3-4 working days.

750+250 pp/ps airline and goibibo cancellation charges would be deducted and rest would be refunded back to the same account with which the payment was made.

Thanks and regards
Goibibo.


If you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting http://goibibo.ibibo.com/helpdesk/view/?ticket=goibibohelp-125026&amp;email=...⇄ Regards,

Goibibo
[protected]@ibibogroup.com

This e-mail was sent to you as a user of our support service, in accordance with our privacy policy. Please advise us if you believe you have received this e-mail in error.

Ticket Escalated 1 week, 4 days ago
Ticket escalated after 1 days

Changed Priority from 2 to 1.

Resolved by vikash 1 day, 21 hours ago

i have canceled two air ticket from goibibo.com. As per thee process theey should refund thee amount back witheing 3 days. but now it is more thean 8 days and still theey have not refund thee amount back to my account. thee ticket details are given below.

PNR NO- 6EJLJSDP and 6EFLFELR
Date of journey--- 18the March 2012
Booking done by- subhankar gantait
contact no- 91-[protected]

Below is the mail from IBIBO. 13 days back. Still they haven't refunded my money yet. I confirmed with my credit card company they are saying the same thing. Credit card company just gave me the transaction codes for the same 821895 and 811363. They charged me twice for the same. 1 of these transaction should refund immediately..please Help



Queue: Pritika
Submitted On Wed, 25 Jan 2012 10:51:31 +0530 (2 weeks ago)
Submitter E-Mail [protected]@gmail.com
Priority 1. Critical
Description
Hi,

I was charged twice for a single ticket and I came to know when I got two msgs from my credit card company. Then I called
customer care service on the same day (15/01/2012), But customer care executive said there is no duplicate booking and I won't get charged twice for that But today I came to know that Goibibo charged me twice for a single ticket(Mumbai-guwahati round trip, phone no [protected], flight is on 30th Jan from Mumbai to Guwahati and return Flight is on 7th of Feb 2012, in the name of Hiramoni Barman) and I called customer care again and talked to Amit, He said I was charged twice and I also have a duplicate booking. I was shocked as asked the same question on 15th also, and they said I don't have duplicate booking. Anyway now I want my refund back ASAP. But Amit Said it will take 10-12 long days to get refund. I asked him ref no of my complaint for refund and he has given me the following GOFLD415BD[protected]. I request you to make it happen as early as possible and also want you to request for improve your transaction quality as I heard before also that it happens frequently in goibibo.com

Thanking you
Debajit Barman
Resolution Accept
Sincere apologies for the inconvenience caused to you.As per your email received, I would like to confirm that the cancellation request for your mentioned ticket is processed and the full refund for the same has been initiated in your account. The refund will reflect in your account within 10 working days.
Follow-Ups
Ticket Opened Via Web 2 weeks ago
Hi,

I was charged twice for a single ticket and I came to know when I got two msgs from my credit card company. Then I called
customer care service on the same day (15/01/2012), But customer care executive said there is no duplicate booking and I won't get charged twice for that But today I came to know that Goibibo charged me twice for a single ticket(Mumbai-guwahati round trip, phone no [protected], flight is on 30th Jan from Mumbai to Guwahati and return Flight is on 7th of Feb 2012, in the name of Hiramoni Barman) and I called customer care again and talked to Amit, He said I was charged twice and I also have a duplicate booking. I was shocked as asked the same question on 15th also, and they said I don't have duplicate booking. Anyway now I want my refund back ASAP. But Amit Said it will take 10-12 long days to get refund. I asked him ref no of my complaint for refund and he has given me the following GOFLD415BD[protected]. I request you to make it happen as early as possible and also want you to request for improve your transaction quality as I heard before also that it happens frequently in goibibo.com

Thanking you
Debajit Barman
Resolved by asha 1 week, 5 days ago
Sincere apologies for the inconvenience caused to you.As per your email received, I would like to confirm that the cancellation request for your mentioned ticket is processed and the full refund for the same has been initiated in your account. The refund will reflect in your account within 10 working days.

I have not received my refund for the tickets that I cancelled on 21st nov 2011.
Horrible service by goibibo..
Please find the mail as sent by goibibo.

Dear Rajeshwari Rajesh

Thank you for choosing goibibo/goibibo.ibibo.com, we appreciate your business.

Please note we have initiated your cancellation request, click on Approve button on your "Cancellation Approval Page @ goibibo/goibibo.ibibo.com" (approve cancellation) or send us your acceptance to process it. Following are your cancellation details:

Reference No: FMN0IBJODES
Date Of Booking: 05 nov 2011 18:07:05
Date Of Travel: 21 nov 2011 06:00:00
No of Tickets: 7
Amount: 15245
Cancellation Date: 09 jan 2012 14:35:56
No of tickets to be canceled: 7
Airline Cancellation Charges: 4255.0
Ibibo Cancellation Charges: 1250.0
Refund Amount: 9704.0

Please help me in getting my money back.

Hi,

Booking id - GOFLDCDEF[protected]
Site - Goibibo (Flight booking)

I have booked a ticket on Goibibo online site for travel on 14th Dec for my dad, Mr. Suresh Prakash Khandelwal, and the ticket gets cancelled as airline did not confirmed the booking. (this itself was strange from a consumer's point of view, why do you give a successful transaction message until airline confirms). Neways, goibibo confirmed that full amount will be reimbursed to my account within 7 working days. On 11th Dec 2011 i got this confirmation. It was a connecting flight. Within 7 days i got reimbursement for the ticket from Kolkata to Mumbai, but the amount from Mumbai to Indore is still pending. Its been almost 1.5 months now and still the amount is pending from their side. I complained it to Go Ibibo customer care around 10 times, every time they say it will be reimbursed in 3-4 working days, but still i am waiting for my money.


Kindly look into this issue as now i find it completely irrelevant to call to their customer help line any more.

Highly Appreciated,

Shekhar Khandelwal
[protected]
khandelwal.[protected]@gmail.com

Have not recd full refund for duplicate tickets issued for my travel in Dec2011 from Hyderabad to Bangalore. No reply recd for many emails sent to the goibibo team. Below is the last email recd which confirms the error from their side:


MANMOHAN DHANUKA
12/15/11

to Travel, travelfeedback

Hi,

Please arrange full refund as I have received a part refund of Rs4160
only as of 6th Dec 2011. I paid Rs7506 for the booking and this is the
amount shoowing on my Credit Card.

Thanks
Manmohan
Mobile - [protected]


[protected] Forwarded message[protected]
From: go ibibo <[protected]@admin.ibibo.com>
Date: Sat, Dec 3, 2011 at 4:46 PM
Subject: Ticket Abort Mail
To: manmohan.[protected]@gmail.com


Dear MANMOHAN DHANUKA

Thank you for choosing goibibo/goibibo.ibibo.com, It seems that you
were trying to purchase a ticket through us.

However, your booking was not confirmed due to as harpreet mention
(Duplicate ticket issued..Please check and process full
refund..Harpreet..)--so I abort this booking--paul. Therefore, we have
aborted your booking and the full amount is being refunded from our
end.

We would like to inform you that the refund will reflect in your
account in next 10 working days.

Please feel free to contact us for any further assistance. You may
send us an email at [protected]@ibibogroup.com

Best Regards Goibibo Team Ph:[protected] and [protected] HELP US
IMPROVE: Please send your feedback to [protected]@ibibogroup.com

( If you are receiving the message in Spam or Junk folder, please mark
it as "not spam" and add senders id to contact list or safe list. )


This message was intended for manmohan.[protected]@gmail.com, If you do
not wish to receive this email notifications from ibibo then visit
this link

©[protected] ibibo Web Pvt Ltd. All rights reserved

Please let me know the status of the Complaint.

Till Date GOIBIBO has not refunded the Amount to be paid by them to me nor even mail or call Me.

Regards
Donboklang Khardewsaw
[protected]

From last 2 months I am waiting for refund amount of PNRs DUSNHD and NDOCDF. Each time when I spoke to your customer care guys they say its almost done. Last time I spoke on 23rd dec 2011 and the lady told me they tried to refund the amount to my accout but because of technical failure it did not happened. So they will re-try after 2 days. From that day I am waiting...

On 2nd December, we cancelled four tickets (of my uncle Dr. K. M. Bhagat and my aunt Mrs. Saroj Bhagat, booked through my credit card) through their call center. I was informed that the tickets were cancelled at that I will be getting the refund within 4 working days. I even receieved a mail regarding the same. Till today, after one month of cancellation, I have not received the refunds.

The reference nos. for cancellations are as follows:
1. FMN0FVXH0BJ
2. FMN0G9HD8A7
3. FMN0FVXIKLZ
4. FMN0G9HILFS

When I complained, I was shocked when their CC executive Priyanka told me that I did not cancel the ticket and it was a no show ticket. I even received a mail from them that it was a no show ticket, and so I wont be receiving any refunds. Then I shot back at them, and also sent them all the e-mails received from them with the cancellations confirmation. It was only after this that they accepted their mistake confirmed that it was their system fault, and that they will pay me my refund. They even confirmed that now they have all the details of my call!! .

Since then, I have been calling them every second day. Still, till today I have only received the refund of one of the tickets. Every day they tell me that refund will be done in next 24 hours, but its been 20 days and their 24 hours are not over... Indian stretchable time???

Finally 3 days ago I told them that if I dont receive the refund, I'll register a complaint with consumer courts.. Still no effect. Company is a cheat- they wont give you your money back. Not a small amount, it is about Rs. 10,000; but the cheats wont give it back!

Attached are the screen shots of the cancellation received from them through e-mail. Even after having written proofs, these type of things can only happen in India- firstly because their is no one to regulate these online sites, and secondly, sites like these are nothing less than dacoits!

Regards,
Raghav Malani

I had booked a ticket from Bangalore to Goa for Nov 24 and returning on Nov 26th on iBIBO (Ref #: TBO5322027 and PNR #: DZMWVE). Due to change of plans, i cancelled the Tix on Nov 14. Till date (Jan 3rd 2012), i have not received the refund. Every time i call the customer service, i get the same BS answer of "the refund is getting processed" or "there is some technical difficulty" or "your refund will be done in 48 hours" etc. But this is a lie and this company which is fairly large and well established is defrauding customers. Looks like i am not the only one who is going through this hassle, because many people have already complained about the same issue. Can you please look into this matter, not only for my case, but also for the sake of all the other customers who are getting duped by this company?

respected person,
we was booked flight ticket from Ahmedabad to Chennai on 30,Nov,2011,11.55hrs.Details were flight no.6E-238,and PNR.NO.MK8WCX.Then we cancelled that ticket and also we got the no. Goibibohelp-80987, for refund the calculation amount,till now we r not received any refund amount from u, and also we have the irresponsible and irritating answers from your mobile custemercare people like U GOT THE MONEY WITH IN 48 HRS, I GAVE THEM 7 CALLS , TODAY ZALSO I SPOKE TO YOUR PERSON MR.PETER, HE ALSO REPEATS THE SAME STORY,i.e, U GOT THE AMOUNT IN 2 DAYS. THIS is the last time we booked on your site.please do some action on this because it passes one month ,i can lost the interest for that also. First u have to reduse our query. Give me the feedback immediately.

PLEASE REFUND THE AMOUNT AS EARLY AS POSSIBLE.
THANKU
SRIDEVI

From: amit.[protected]@live.com
To: [protected]@goibibopromotions.com; [protected]@ibibogroup.com; [protected]@hotmail.com
Subject: RE: Cancellation Mail
Date: Wed, 14 Dec 2011 16:09:01 +0530

Dear All,

I think Go IBIBO do not want to refund this ?
please reply on this today or else I will complain about same in Indian Consumer complaint Department.

Regards
Amit Joshi

> From: amit.[protected]@live.com
> To: [protected]@goibibopromotions.com; [protected]@ibibogroup.com; [protected]@hotmail.com
> Date: Fri, 9 Dec 2011 09:27:12 +0000
> Subject: Re: Cancellation Mail
>
> Dear all
>
> I am looping in my legal adviser Mr.Pandya in this email.
>
> Dear Mr.Pandya as discussed with you kindly take an legal action on this.
>
> Regards
> Amit
> ------Original Message------
> To: go ibibo
> To: [protected]@ibibogroup.com
> Subject: Re: Cancellation Mail
> Sent: Dec 3, 2011 7:44 PM
>
> Hi!
>
> I am not getting this refund since last so many days can any one reply on this or else I have to file a case against to you.
>
>
>
> ------Original Message------
> From: go ibibo
> To: amit.[protected]@live.com
> Subject: Cancellation Mail
> Sent: Nov 11, 2011 11:05 AM
>
> Dear H VORA Thank you for choosing goibibo/goibibo.ibibo.com, we appreciate your business. Please note we have initiated your cancellation request, click on Approve button on your "Cancellation Approval Page @ goibibo/goibibo.ibibo.com" (approve cancellation) or send us your acceptance to process it. Following are your cancellation details: Reference No: FMN0IDYAIQM Date Of Booking: 10 nov 2011 19:26:04 Date Of Travel: 11 nov 2011 07:05:00 No of Tickets: 1 Amount: 9021 Cancellation Date: 11 nov 2011 11:05:02 No of tickets to be canceled: 1 Cashback Deductions: 0 Airline Cancellation Charges: 1000.0 Ibibo Cancellation Charges: 250.0 Refund Amount: 7724.0 Remarks: Please note: your acceptance is required to process cancellation and to avoid any confusion. Note: cashbacks will be credited to your account in subsequent refund requests. (please ignore if cashback is already recieved ) * Other expenses are expenses attributed towards isurance and/or other added services. Best Regards Goibibo Team Ph:[protected] and [protected] HELP US IMPROVE: Please send your feedback to [protected]@ibibogroup.com ( If you are receiving the message in Spam or Junk folder, please mark it as "not spam" and add senders id to contact list or safe list. ) This message was intended for amit.[protected]@live.com, If you do not wish to receive this email notifications from ibibo then visit this link ©[protected] ibibo Web Pvt Ltd. All rights reserved

Reference No: AMD5XCB93
Date Of Booking: 24 oct 2011 20:26:28
Date Of Travel: 25 oct 2011 16:20:00
No of Tickets: 1
Amount: 2736
Cancellation Date: 07 nov 2011 08:57:57
No of tickets to be canceled: 1
Cashback Deductions: 0
Airline Cancellation Charges: 750.0
Ibibo Cancellation Charges: 250.0
Refund Amount: 1724.0

I MADE THE BOOKING ON GO IBIBO SITE ON 24 OCT THEN I CANCEL THE TICKET ON NEXT DAY. BUT NOT NET THEY WILL REFUND THE MY AMOUNT SO MANY TIME I CALLED AND TALK WITH THEIR REPRESENTATIVE THEY ASK TIME ONLY I AM NOT GOOD SOLUTION.. PLS MY FRIEND DONT BOOK UR FLIGHT TICKETS IN GO IBIBO SITE

Hello,
Nitin this side, I booked two tickets from Delhi to Mumbai from goibibo on Dec 6,2011. Travel date was Dec7, 2011. I got Bookingid/PNR No: BR111206AIR272234 against the bookings. I have got acknowledgement mail from goibibo with status waiting for airline confirmation. Later on (6th dec)
evening i received a call from goibibo that my booking are not confirmed and i need to pay rupees 2000/- more for confirmed tickets. Obviously i denied as i have already made full payments that has been asked at the time of booking.
They said airline(goair) has exceeded the amount and you have to pay more and if i don't wanna pay more i can proceed with cancellations and if i wouldn't they will abort my bookings from there end.
I warn them what ever they are doing is wide of the mark and if they do so i will lodge a consumer complaint against them.
They didn't bother and proceeded with cancellation.
When i confirmed with Go Air customer care i got to know no reservation has been made either on my name nor on wife name.

PFA

NOTE: Whenever we are purchasing/Ordering anything online amount shown corresponding to product has to be paid(That's what i paid), There is no mean that you are asked to pay more for same as price/demand is up now.

Would also like to request people not to go with any kind of bookings with such a fake site.

Please help to resolve this. I need strict action should be taken against them.

//Nitin

I use to play rummy in my samsang galaxy s andriod mobile But i am not founding ibibo rummy softwear in android market Please advice me how i can download this softwear Thanking u, Bharat kumar Sent from Samsung Mobile

I have a horrifying last few days with GoIbibo. They are bunch o[censored]nprofessional lads who don't understand customer satisfaction is utmost important.

I work @ MNC, where circulating my bad experience with my colleagues (Out of 1 Lakh of them if only 50,000 reads it and few thousands keep this in their mind, would lead to hefty business loss for goibibo) would made some serious mark toward this company.

I had booked a ticket from Delhi-Bangalore which i cancelled 4 days before departure. I was hoping to get a smooth refund. But Ahh my first mistake-Selecting GoIbibo and second-Expecting smooth refund.

Emailed/Called them umpteen times-They've one reply for me (as if taught by their teachers in school).

Sir, I have personally cross verified that the refund has already been processed from our end against your transaction.

But, we cannot assume any responsibility for the failure to perform the services at your bank. They are not even providing complete details on the transaction done from there side.

What the heck and how i care, you have processed my claim or whatever you've done. Plain and simple, i've not received my money back. Blaming it to bank and not providing details is true example of tyranny. Involved PNB bank, RBI in email chains, but these seem to be shameless lot of Human beings on Planet-Gurgaon. Not even replying RBI managers regarding the source bank details.

I suggest you guys, please think zillion times if you are using GoIbibo services. One unsatisfied customer will spread the word the best he can.

Its one month today, still no refund and no reply even from there Senior Managers. God Bless this company. I am not going to hold back though (gave them final reminder), not even waiting to hear back from them. Already consulted a legal advisor, hope to see them in courts soon.

Few thousands dearer will not make me a poor man but making these crooks learn a lesson will surely make them treat people like they should be. I'll surely update the forums soon with the proceedings.

Thanks
Nitin

Sir/ Madam,

I booked three return tickets today from goibibo.com, in good faith/trust, but while I checked back with the airlines immediately afterwards, the rates were much lower at the airlines (AirIndia), including child concession was not passed on to me...the call centre showed its inability to help/refund excess charged! Forget about the gimmicks & so called "discounts" advertised at the site, I was charged much higher than the airlines prices...

a mahapatra
[protected]