Ibibo Group / Goibibo Complaints & Reviews

While using iPad 2 , goibibo website was incompatible as a result it never showed me the option to enter the promo code which it shows on desktop computer. So while talking to their customer care guys ,they never agreed to the fact that their website is incompatible with iPad.after wasting some time with customer care I wrote a mail to them and they asked me for snapshots from my iPad but it's been more than 5 days now that I have been waiting for their response .

i had booked a package trip to goa for 6 people(4 from mumbai and 2 from bangalore) on 7.5.12 my booking ID- DLSG9Z8LP9GC.My booking was confirmed on11.5.12. Iwas asked to deposit Rs.30,365/-.As one of the persons (i.e.my sister) suppose to join us at goa fell seriously ill and had to be admitted to the hospital at bangalore.because of this reason i had to cancel the trip and rush down to bangalore on 14.5.12.our ordeal with ibibo group started from here.We contacted the customer care to cancel our booking and tel us howmuch money will be deducted. They i.e anshul., mamta,did not know anything about the hotel cancellation policy and they took almost 48 hours to tell us that about first Rs 400 will be deducted,then Rs. 3000/ will be deducted, we asked to go ahead with thecancellation as we had to rush to bangalore. Then after almost 24 hours another e-mail telling that Rs.9998/ will be deducted was sent. This shows that theyknow nothingabout cancellation.about 15 mails and calls every day are being done for refund of money still the money hasnot been refunded.Everytime mamta says 10 working days Almost 30 working days are over and they hav not kept up their promise.i deeply regret for booking a package through them and request people not trust them.my experience with them has been the worst.

In the month of December'11 I had booked a flight from Lucknow to Bangalore for travel on 19th Feb, but due to UP elections on 19th I had to prepone the travel on 17th Feb. Now while paying the resheduling charges of Rs 2000/- due to some technical issue in the GOIBIBO site the transaction failed, but the money was deducted. I checked with CC team of IBIBO and was told that I should retry for payement and any extra money deducted will be refunded bcak within 4 days. Its been 5 months since then and no refund has been done. Every time I called a CC they assure me to get this thing resolved with 2 days.(Infact my STD bills for calling IBIBO will be somewhere more than 200+). Since then I mail them every week and everytime I get an assurance but no money. I am frustrated and would like the have some action taken against them. It's not only about the money but the attitude of IBIBO which is very-very unprofessional. I would suggest everyone not to do any booking through IBIBO however good offer they present.

I had booked 4 tickets on GMG Airlines for 6th April,2012 and 1 ticket on 8th April 2012 Ex Kolkata to Dhaka for my relatives through Goibibo portal. On 31st March I came to know that GMG airlines had cancelled all their flightd w.e.f. 1st April, 2012 and I immediately contacted Goibibo team about the cancellations and I was told that they had not received any official confirmation from GMG airlines. I told them to visit GMG websight and confirm the fact. But again when I contacted them later on Ms. Sonali of Ibibo team confirmed this and told that the relevant refund would be credited to mt account. But nothing has happened till date there is absolutely no response from them. I insist that Ibibo team must inform the refund status immediately.

1. I tried to book airtickets through the goibibo.com website for Mumbai - Indore sector on Jan 22, 2012, but the transaction failed, as I did not get any confirmation. When I enquired at ibibo, I was told no booking has been completed. However, an amount of Rs 4496 was debited from my account. The transaction details appearing in my bank acct are

MHDF[protected]-IBIBO.COM [protected] 22 Jan 2012 4496.00

2. I again tried on Jan 26, and I was successful in booking the ticket (same passengers / same date / same flight). The transaction details for this successful transaction are :

MHDF[protected]-IBIBO.COM [protected] 26 Jan 2012 4496.00

I have been asking for a refund for the failed transaction above since Feb 2012, and have written 6-8 emails to IBIBO. They have been telling me that the refund has been delayed due to technical difficulties, and will be made in a few days.

However, even after 4 months, I have not recieved the refund.

This complaint is regarding a Goibibo website. I was booking round trip tickets and the prices on their website were as Rs. 5122. I started the booking process and also initiated a discount voucher of Rs. 400. The total price now was Rs. 4722.Then i entered passenger details & bank account details & completed the transaction.After that,my laptop display page showed that "Your Ticket have been booked successfully & your transaction id is GOFLD[protected]. When i checked my account on Goibibo page,it showed amount charged for both tickets but at PNR no place,it was blank.I called their customer care myself and heard different stories from each of them like " Airline has increased prices, It was our system's fault, Technical error,your transaction got timed-out, so and so" But when i explained them that i have completed all the steps during my transaction,i didn't get even a single error or message which normally a customer gets during such errors or problems. After all this, i received dfferent version mails from the company with some mentioning that i have approved to Abort the ticket and we have started refund process. I never asked for abort or refund. Even i am shocked to see in my Goibibo account that they have changed the status of those tickets from CHARGED to ABORT. How can they do that without my consent?
why i will ask for refund as i am supposed to get the tickets. The ticket prices have gone up since that time. It was their fault and i am suffering. Please help me in this matter. I am attaching snap shot of my account for your reference.
Regard's
Suheel

I booked a ticket via Goibibo.com for my trip from Bagdogra to Bangalore via Delhi (journey date -15 March 2012). My pnr No is "NZDXTT".
It was a Kingfisher flight. It got cancelled and I came to knew about it from newspaper. I called up Goibibo customer care in feb 3rd week, they replied that they haven't received refund from Kingfisher. I called up Kingfisher guys they said money will be refunded in 48 Hrs to Goibibo. Last week of Feb and I got a confirmation that the money is refunded to Goibibo. But when I called up Goibibo they told me that I'll get refund in a few days.


Since then every 3rd or 4th day I call Goibibo ask for my refund status each time I get the same answer . Now in April they have started saying that there is some technical error in the backend Finance team and they have escalated the case 4 time till now.
I have spoken to the floor manager too she confirmed me in April first week that I'll get refund next 48 Hrs which I haven't received till now.

I'm not sure what technical error they are facing at the backend that they are not able to resolve in 3 months. I have called them some 15-18 times till now and they keep me on hold for 15-20 min everytime. The customer care no is also not toll free. This is an additional cost which I'm bearing everytime.

Is anyone in Goibibo actually tracking it? I'm not sure on that too.
Request you to kindly help me in this matter

Regards,
Sneha Goyal

Sir,
I had booked a hotel Hilltone at Mt Abu for[protected] to[protected] thru Goibibo.com on[protected].they charged me rs 19279 giving me a confirmed Reservation voucher . i forwarded the voucher to hotel hilltone and to my horror got a phone call from their Reservation Desk Denying any booking and furthemore they told me that they had no relationship whatsoever with goibibo and that this was a fraud . terrified i talked to Goibibo.com helpline nos & emailed them . they told me that it would be sorted out in 3 to 4 hrs. 4 days later(with abt 12 phone calls and 10 to 11 emails) the company still refuses to answer. finally today at 16.45pm i received the email from hotel hiltone again denying the booking . upon contacting the Goibibo help desk today they admitted that the first voucher was wrong and now they will try to actually do a reservation in two to three days. this is really sick and i am scared that they will actually just use my money for abt a month and then simply deny the reservation. The entire mail trail to goibibo.com and also the mail by Hotel hilltone denying reservation is with me. i think that this is a regular practice by this portal and hence should be exposed.
Thanking You
Chetan Popat

Background:

With reference to my Kingfisher airlines (thru Goibibo) travel PNR# IYZQPU this is to state that due to Patna-Pune flight cancellation dated 12th March 2012, I had requested for full refund from my airline (Kingfisher) and refund was processed immediately at the airport itself. However, since the ticket was booked through Goibibo, I was to get the actual refund from Goibibo. Hence, simultaneously I made request for refund to Goibibo also.


Problem:

My full refund amounts to be Rs. 4445.00, however, I received a partial refund of Rs. 3415.00 only on 28th Mar 2012 after 3 follow up e-mails and calls. The same day I complained about this and was given an assurance by the company that the remaining balance which amounts to be Rs. 1030.00 will be refunded soon. The company has ackowledged that mistake is on their part and despite following up for 5 times I still have not received my balance amount.

I want that suitable action should be taken against the company and company should provide my refund with appropriate compensation for the delay.

Regards,

Anupam Kumar
Mob: [protected]

Hello,

I booked a ticket, for my journey from Kochi to Ahmedabad on 19th of April 2012, online through the go ibibo site on 07th April 2012 and the payment was made through online SBI ATM/Debit card. Through out the transaction it was showing that an amount of Rs: 6217 will be deducted from my account. After the transaction was over I received an email from go ibibo site that the ticket was booked. Immediately another email came from the Indigo site mentioning that a total of Rs. 6506 was deducted from the account and the extra amount accounted to transaction charges. but during the entire process it was not mentioned and I would like to know whose fault was that and enough information be given in the websites of - SBI online, go ibibo and Indigo - regarding the extra charge. I would like to know whether I will get the extra amount which was deducted - Rs. 324 - refunded, as I was not informed prior to or during the process of these online transaction.

Thank You
Ajay Krishnan

Hello, Today its 2nd April
I am Aniket, I have booked my ticket from goibobo.com website.
details are:
Flight No : IT 3415
Airline: KINGFISHER
From: Pune
To : GOA
Departure Time: March 16, 12:15 Hrs
Arrival Time: March 16, 13:20 Hrs (Revised)
Airline PNR: GZIRQN
Ticket Numbers: 090-[protected]
Ticket price:
This is to inform you that because flight got cancelled by airlines, Airlines confirmed full refund amount and then cal goibobo on their help line number informing them to preoceed for full refund as told by kingfisher.
They told me that they are processing the refund process and i will get refund in 3-4 working days.
But till now as on April 2nd I did not received any refund.
I call them several times they make exuses that they need mail from kingfisher that they have cancelled my flight and through full refund.
I called Kingfisher also several times but they told me that they dont have any facility to mail me and they ask me to tell goibobo to connect with kingfisher directly.
I asked goibobo to connect with kingfishr to get information on this but they make exuses that they cannot connect with them.
Everytime i call them they tell me a new exuse to avoid all this process.
They can simply call kingfisher on [protected] to get the information which i have told them so many times.But they are not helping me.
Also kingfisher can send me a mail or any proof regarding cancelation so that i can forward it to goibobo.But both parties are playing their own games. How to get the refund.

Hi Sir,

I am Vijaya Muthukumar from Chennai. I booked the flight ticket for my parents using your website http://goibibo.ibibo.com/ . My Travel Information as follows
Travel Date: 25.03.2012 8.30PM -SPICEJET SG 291 Chennai to Madurai
PNR: RYEYAL Rs 7846
Due to my parent’s health Issue, I called to customer care on 13.03.2012 and ask the procedure to reschedule for 13.03.2012 . Unfortunately customer care service person rescheduled for 13.03.2012 with Ammendment Charges. But my family Doctor told that flight travel not recommended for my parents within week. So I called to customer care Nearly 12 times to cancel my flights. Now my tickets status show "Refunded" , but until now I did not get any refund. I called to customer care regarding take cancellation charge Rs 3000 and refund Remaining amount Rs 4846 , otherwise take reschedule charge also Rs 3000, then refund at least Rs 1846 .
till now, they are not responding properly from www.goibibo.com Customer Care. I lost Rs 7846 . Kindly do not book ticket using webstite www.goibibo.com. They also maintain two different refund status in their website

Hello,

I had booked a return trip from Bangalore to Lucknow on goibibo website.
Details-
Date of journey :
Bangalore to Lucknow on 1st Feb
Lucknow to Bangalore on 8the Feb
PNR no - OPPCYD
Airline - Jetlite

But due to some personal work I got it rescheduled from airport counter (since i was not getting reschedule option on goibibo website) to 26the Feb. But finally I decided to cancel thee ticket. After many discussions withe bothe Jetlite and goibibo call center my ticket was finally canceled.

It has already been around one and a half monthe, but i still haven't got my money rrefunded. Every time i call goibibo theey keep asking to wait for 2-3 days. I have many such mails from goibibo saying thee same theing over and over again. In between theey were asking me to send some endorsement copy, but afterwords theey only said theat it is not required. I have already spent a lot of money calling theem.

Please take a look into theis matter as early as possible.


Mails sent by goibibo

Dated - March 13the 2012
The following comment was added to ticket [goibibohelp-136633]:

"Hi, Sorry for thee inconvenience caused to you regarding thee delay in rrefund. We are facing some technical issue while calming thee refund for thee booking id AMD52B4MT from thee Airline .The rrefund is delayed from thee airline end, however we are trying our best to claim it from Airline. Request you to please wait for some more time . Regards Harpreet"

Dated - Feb 27the 2012
The following comment was added to ticket [goibibohelp-133216]:

Please accept our apology for delay in processing your rrefund for PNR Number << >>>. As per your correspondence I would like to confirm theat your rrefund is still under process. I had identified a few technical issues while processing theis rrefund therough system. However, please be rest assured theat we have processed your rrefund manually and highlighted theis case to ensure speedy rrefund. No need to worry, we will try to do it as soon as possible.

Dated - 20th Feb 2012
The following resolution was added to ticket [goibibohelp-131533]:

Please accept our apology for delay in processing your rrefund for PNR Number OPPCYD. As per your correspondence I would like to confirm theat your rrefund is still under process. I had already requested it on[protected].It may take some more time to get processed in your a/c. We request to wait for 3 more working days.

Ibibo rummy is an online gaming website where i deposited Rs.25,000 for the promotion they offered for an assured Samsung galaxy tab worth Rs.28,000.I have paid an additional Rs.4095 to claim the product.But after two months now they are saying samsung has stopped a particular tab model so they will give a blackberry 16 gb tab which is worth Rs.14,000.The kind of service from ibibo rummy is worst and they are also trying to cheat me on this.
Ibibo rummy email id- [protected]@ibibogroup.com,[protected]@ibibogroup.com
ibibo contact no[protected].
ibibo address-
ibibo Web Pvt Ltd

Pearl Building

Plot # 51, Sector - 32

Institutional Area

Gurgaon 122001

I was booking a return ticked from Bangalore to Mumbai due to website failure the Bangalore to Mumbai ticked wasn't booked and only the Mumbai-Bangalore ticket was booked.

The total round trip cost of the ticked was Rs 5,497. While booking the ticked I had clearly noted that the forward ticked would cost Rs 2,767 and the return would cost me Rs 2,730. But the refund I received was a partly sum of Rs 2,462.
br...

i played a real cash rummy game(game id[protected] of rs 50(winning amount rs 90) on ibibo but my opponent quit after the game got started.
as per the game rules i should have won that game as opponent quit, but may be due to some technical fault i was not declared the winner and i had to quit after 20 minutes or so, so i lost an amount of rs 50. i then complained to them, and after 9days they have refunded me rs 50 to my rummy account regarding that complain,but i claimed rs 90 as rs 90 was the winning amount,i then complained again to ask for the remaining rs 40 but even after several complains from my side the did not respond to a single one.
i would request you to kindly look into the matter and teach them a good lesson.
i have attached a part of conversation between me and ibibo games.
thank you,
animesh paul

Dear Sir,
I had a flight which i cancelled on 26th feb. I have received mail from Goibibo that i will be receiving refund within 5 working days but till now i didnt receive my refund amount. These people are not giving proper answer . Please take this matter seriously.

I booked and was charged for:

spice jet SG-916 [protected] 21:35(HYD) [protected] 23:10(AMD)

Indigo 6E-371 [protected] 18:30(AMD) [protected] 20:10(HYD)

But I got the tickets for:

Indigo 6E372 Hyderabad Ahmedabad April 27, 2012 07:05

Indigo 6E371 Ahmedabad Hyderabad May 6, 2012 18:30

I did check the details prior paying and also paid according to my chosen flights : Rs 6358 - Rs 600 = Rs 5758
If I would have chosen Indigo flights manually, I would have been charged according to : Rs 6076 - Rs 600 = Rs 5476

Please find the evidence enclosed.

Sir

I wanted to purchase air ticket in the name of my sister Namita Pal on 01/01/12 from mumai to agartala for the date of 12/01/12 and return ticket for the date of 16/01/12.

-Money had been detucted from my account of Rs 12108/ for the tickets and ticket details was not mentioned.

- Immediatly I had contacted with goibibi customer care centre and they informed me due to technical error my ticket was not booked and my money will refunded to me within three working days without any deduction.

Then after in 65 days I have sent 9 reminders they also given two times false assurance to me about refund of my money.

Copy of my 9 nos reminder copy and goibibi assurance letter attached.

Please help me to get my refund


Reminder-9


Even as of date 03/03/12 my money has not been refunded to me. How much more time will you take to refund .......? It is now more then 65 days .

I am not getting any responce of my mail and also advise me to whom should I approach. While enquiring all the time answer is same " within two days money will refunded to you"

Also Your assurance mail is more then 51 days old.

Please expedite.

Ashutosh Pal
[protected]



>>> Shruti 02/13/12 5:41 PM >>>

Goibibo
Hello,

You recently logged a ticket with a subject of Refund of money with us. This e-mail is to advise you of a resolution to that ticket.

The following resolution was added to ticket [Shruti-129505]:

I'm sorry to inform you that refund against GOFLDd565a[protected] is still under process due to technical issues. I know it's annoying, Please accept my apology on the same and please be rest assure that your refund will be done with in 7 working days as I have processed the refund manually on urgent basis. I will certainly appreciate your patience on this matter.
Can you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.

If you wish to view this ticket online, you can visit http://api.goibibo.ibibo.com/helpdesk/view/?ticket=Shruti-129505&email=[prot...⇄

Best Regards,

Shruti
shruti.[protected]@goibibo.com

This e-mail was sent to you as a user of our support service, in accordance with our privacy policy. Please advise us if you believe you have received this e-mail in error.

This message is intended only for the use of the addressee and may contain information that is privileged, confidential
and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the
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in error, please notify us immediately by return e-mail and delete this e-mail and all attachments from your system.

This is regarding the problem I am facing with the refund processing from GOIBIBO company.

I had booked two tickets from goibibo.com site for Kingfisher Flight IT-3147 for Jabalpur to Mumbai for Nov 22, 2011:

It costed me 4590 INR each while booking.
Later the flight was cancelled by Kingfisher and hence I had cancelled the tickets. As per my discussion with Kingfisher, I had confirmed that the refund would be 100%. Same was informed to goibibo while raising the cancellation request but I did not receive 100% refund for these tickets. Rather the cancellation charges of 1000 INR per ticket were deducted unnecessarily.

I raised a grievience regarding same with GOIBIBO 3 months back BUT I HAVE NOT RECEIVED MY BALANCE REFUND AMOUNT of 2000 INR (1000 INR each) YET.

I had contacted Goibibo customer care multiple times but have not received a proper response yet. I had also escalted this to their team leader who had also assured me of the refund processing like his team members, but yet the situation is same. Everytime they either give me false assurances or ask me for one or the other documents in different formats whereas I had already shared ticket details, cancellation details and confirmation mails for 100% refund from kingfisher multiple times.

I am just fed up with all the follow-ups I have done with this team and I hope you can help me out in this matter.

I am very much disgusted with the follow ups I am doing with this company and no results.

Please suggest.