Pepperfry Complaints & Reviews

Dear Sir,
I had ordered an product - BIS Hallmarked Yellow Gold 22kt Shiva Chain 16 Inches - from Pepperfry.com on October 5, 2012 (Order Number[protected]. After a long wait and follow-up, they delivered the product very late. When I receive the product, I found it of different in specification to what they mentioned in the product description in their website at time of order.

The Gold Weight was mentioned 4.00 Gms. I ordered chain of Gold weight as per my budget. But the product they delivered to me weighted 3.85 Grams Gold only, as per the Certificate received along with product. That certificate is also attached to this complaint. It should be noted that Pepperfry had also sended Precious Jewellery Products of Less weight earlier to me also in other orders. This particular product was shown in an offer on their homepage, seeing that i recommended this offer to many of my friends. Every of my friend who order this product from them receive product of less Gold weight ranging from 3.82 to 3.87 Grams. This clears that they intentionally cheating customers first by making offers and second by sending products of less Gold Weight.

I had complaint to them in time. After a lot of emails and followup, they said that difference in Gold weight is 372 Rs only and they sended me some pepper points for difference in Gold weight. Such Pepper points are useless and not acceptable to me. I clearly mentioned in my complaint to them that i will accept Refund of difference by Credit to bank account only. There is no value of Pepper points, as these peoples sends coupons of 500, 550, etc regularly every 2-3 days to email. As such there is no value of Pepper points...I have maded purchase by hard earned money, so they should refund in Ruppess only...

Further they also calculated the compensation of very less amount. The product price was 14500 INR at time of order. The Difference in Grammage is 0.15 Gms (22Kt. Gold). They have to refund the Gold cost as well as proportionate cost of Making Charges. The Original product Price (For 4 Gm Gold Chain) at time of order was 14500.

For 0.15 Gm Gold difference the proportionate amount in Ruppes is 543.75 INR considering both the Gold difference and proportionate making charges.

They have to refund minimum of 1043.75 INR (543.75 Plus 500 Rs compensation for all the kinds of inconveniences caused to me till date in dealing with them) towards the difference in Product manufactured and delivered by their company, in the original mode of payment and not By Pepper Points. I can wait for same by next 3 days only. In within 3 days, if their company fail to refund the amount, i have to move the matter in Consumer Court. This Refund amount asked by me is only acceptable in within next 3 days, after which i will claim amount in consumer court that will be consisting of every kind of losses occurred to me by transacting with this company...

It should be noted that The pepper points issued by them were not utilized by me and I already emailed to them that same is unacceptable to me, but they did not replied me by now...

Thank You...

Harsh Pratap Singh.
Contact Number [protected]
EMAIL : [protected]@yahoo.co.in

Order Number[protected]

I used to receive lot of discount coupons from pepperfry.com in my email. On Nov 26 I tried placing an order for Sandisk 16gb Micro SD Memory card but accidentally placed an order for Silicon Power 16GB MICRO SD CARD (which is a different brand).
I used 40% discount coupon and the total price came to Rs.345. Just few seconds after placing the order I realized that I wrongly selected another brand and immediately had a chat session and cancelled the order. The chat person said my amount will be credited as pepperfry points in 48 hrs and I can use that to place another order.
Within 2 days I received an email that order is cancelled and refund is made as pepperfry points[protected]LEM1363DE233688).
I tried placing an order again but I am not able to use the discount coupon. I had a chat session and I was informed that I cannot use both pepperfry points and discount coupon at the same time. I explained that the pepperfry points are not free points and it was credited as refund. He informed that its company policy and I cannot use both coupon and points at the same time.
I would also like to inform that when I placed the initial order it was shown as free shipping but now it shows Rs.59 for shipping.

I am definitely not happy with the service and I am not going to make any more orders in this site.

I have ordered (order no[protected] a sony digital camera from pepperfry 4th nov 2012 at that time their was 1gm gold coin offered by pepperfry as promotional gift so i have purchased this camera from this site. They have promised to dispatched the coin within 10 working days but till date they don't do it? I have talked to the customer care rep. telephonic/live chat but still they didn't dispatched my gift offer and even they don't tell me what is the reason. Plz help me what to do for these cheater people?

hello sir,
i have place a order of two tshirts before 1 month ago from pepperfry.com, but they deliver to me only one tshirt, they have charged for both tshirts through net banking. i have written so many mails to there customer care executive, but they didnt reply to me , now i feeling they have cheated to me, i will never place any order from pepperfry.com, pepperfry.com provide very bad delivery service,
my order num is ;[protected]
my mail id :- sumit.[protected]@gmail.com

i had ordered a electric tandoor (inpro) from pepperfry.com, my order no is[protected]. but to my surprise they had sent me a manufacturing defective electric tandoor and more important it is not INPRO brand.
height of shamefulness was when i asked them to replace the item they told me to send the product back to them . they were without any answer when i asked them that its your mistake and why should i pay for it.

kindly take action against such fraud websites else more people can lose their money

Order no.[protected] for a silver coin was placed on 18.10.12 through online payment. Till date material has not been delivered not the status are informing by customer support team. In my accounts it is been written that the material shipped on 26.10.2012 through Blue Dart but the Tracking number provided there is totally wrong , when I tried to track it from Blue Dart courier web page I found that the number is wrong.
The Pepperfry informed me on 30.10.2012 over phone and through e-mail on 7.11.2012 & 12.11.2012 to collect my ordered material from Blue Dart office at Sambalpur, accordingly I have visited many times to Blue Dart office at Sambalpur but no material is available to their office till today.
In every response to my e-mail/my phone they replied as the status Will updated within 3 business days but unfortunately no updates have been send to me. For last 7 days no response I received from Pepperfry.
Regards.
Amit Kr Chatterjee on behalf my daughter Asmita Chatterjee (2kai.[protected]@gmail.com).

I had ordered a watch from them on 6th October 2012, beating order number[protected], until date I have still not received the same and only thing I get to hear from them is that we have escalated it,I fail to understand the reason of delay

Hello,
I placed an order for a wooden cabinet.
ORDER # DATE SHIP TO SHIPPED IN ORDER TOTAL STATUS
[protected]/10/12 ASHA SARATHY 18 WORKING DAYS* RS.7,649 SHIPPED

They did not ship in 18 working days. As there were many holidays I exercised patience and called them on 28th. They sent me a mail on 12th November saying that

Dear Asha Sarathy,
We'd like to inform you that the following items from your order on Pepperfry.com have been shipped.
YOUR ORDER[protected]
Your Shipment for the below mentioned products has been dispatched via *Gati You can track the shipment with AWB No.[protected]*

I kept trying on Gati and got invalid number from their website. I called pepperfry to inquire and they blamed Gati for not updating the site due to the Diwali holiday. I chated with Neha from Gati on 15th November, and she asked me to get the scanned copy of the docket copy of Gati from Pepperfry and forward it to [protected]@gatikwe.comwith receiver's number and address. I sent this copy pasted chat transcription to these email addresses [protected]@pepperfry.com and [protected]@pepperfry.com yesterday and I still have not got any reply from them. I have written 7 mails so far and have not received any correct information. I have called them and chated with them everyday, but all for nothing. I think their chat and call centers are outsourced and we will not get anyone who really knows anything.

I think, they have sent me a false email stating that they have sent my shipment through Gati as they had far exceeded their shipping time.

Following is the chat transcription which happened today, so that you will know what to expect.
Welcome to Pepperfry ! Please wait for your chat to get connected. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey up! Help us do better :)

The team is currently busy assisting others. Thanks for your patience. We will be with you shortly.
You are now chatting with 'Lara'
Lara: Hello, Welcome to Pepperfry. How are you doing today?
Asha: not good. as i feel cheated by u people
Lara: How may I help you today?
Asha: Please check the status of my order numbr. Please do not tell me something which I can check myself in the website.
Lara: Please wait while I check this information for you.
Lara: I am working on your query. Please allow me some more time.
Asha: Do u think I have no other work other than sitting everyday in front of your chat window waiting for someone to respond. I am copy pasting all your responses and I am going to put it up in every review sites available. Not only that, I am going to write a long blog too about inefficiency and dishonesty practiced by your store. How many days since you have said that it has been shipped and I still cannot track it and all my mails have gone unanswered.
Lara: We are really sorry for the same.
Lara: However as even i am unable to track your order i will be raising a case for the same and the concerned department will get in touch with you in 24 to 48hrs.
Asha: Sorry is not enough. Either give me the details or put me through someone who is in position to answer me. If this is an outsourced chat center, just say so.
Asha: Another 24 to 48 hrs? Are you kidding me? Do u have any clue when it was booked. I am going to file a consumer case.
Asha: All o[censored] said the same thing
Lara: We are working on your problem.
You are not currently in a chat session. Please wait while your chat gets connected.
As you can see, she abruptly cut the chat line. Fake names. All are Kevin, Lara and Samanthas. What is wrong with Indian names? Are we some westerners they try to fool?

I have bought so many things from them and I still get very good offers but I am not going to order anything until I get my cabinet and even then I will be cautious in future.

i made an order on 22 oct at pepperfry.com order no.[protected] and yesterday i got a mail that it will take 4 5 days more ..
i have never seen such shopping site .
i cancelled the order and they said it will take 7 8 days for the refund .
i want compensation too . it was my mom bday gift they hav ruined it

harshit jyoti
[protected]

Order No:[protected]

I've ordered OPPO CERVICAL COLLAR from pepperfry.com on 17/10/12 for Rs 975

when I recieved the product on Oct 27 I found out that the actual MRP is Rs 495.

This is a big cheating from pepperfry.com!!!

I ordered for a Beanless Ball from Pepperfry.com on 7th October, 2012 and they have delivered it today but instead they have delivered a China Made LED Torch..I was not home so my mother received the shipment so she couldnt check it at that point. This is utter nonsense and really a big fraud and the best part is they have also send the payment invoice along with it which is clearly mentioning about the beanless ball. I tried getting in touch with their customer support and they had told me to send the pictures on some address which I had requested them to mail me but they declined to do so. I have tried to get back to them again but failed to do so. Now I have this torch and no idea of how to get my money back or get a replacement.

Regards,
Deepak

I placed an order for backpack on pepperfry.com on 03-Oct-2012 (order#[protected]. The website mentioned delivery in 7 working days so I did not bother to call them up until 10-Oct-2012. when i did so after 10th Oct, my call was never answered as i was kept on hold for more than 10-15 minutes, but no one answered. It has been now 9 days and they have not shipped my item yet. Pls look into the matter.

Thanks and regards
Rahul Nair
+91 [protected]
[protected]@gmail.com

I placed an order for a pair of headphones on pepperfry.com on 16-Sep-2012. The website mentioned delivery in 7 working days so I did not bother to call them up until 26-Sep-2012. when i did so after 26th Sep, my call was never answered as i was kept on hold for more than 10-15 minutes, repeatedly. I tried to connect their 'Live Chat' option and finally got a reply after waiting 15 minutes (mind you, the time taken quoted is not being exaggerated). When i asked for an explanation as to why my product was not shipped, they simply said that they have not been able to procure it from their vendor. On insisting they finally said that they have raised a complaint to their concerned department. I asked for the complaint number and they denied sharing that saying i can just use my order number for any information.

I was told that the product would we shipped in max 48 hours after that. 2 days after that, i got a mail saying my order has been cancelled. I again connected to the Live Chat, waited 15 minutes as usual and asked for an explanation. They had none. When i asked for refund, they said that pepper points would be credit to my account and there will be no refund.

So, basically they are taking physical cash from us, in the name of delivering us goods for cheap, cancelling our orders and then giving us 'pepper points' to use on a website that never delivers what we order. The icing on the top is that these so called 'pepper points', which are provided against the cash payment we make, are valid only for 15days, after which you can kiss your hard-earned money goodbye.

Something needs to be done asap to teach them a lesson.

Simply pathetic website. Simply pathetic Customer service. Simply pathetic way to treat the Consumers.

Please Forward this mail to your Head of Department

Hello Sir,

I have Order Gold Coins From Pepperfry with Order #[protected]

Due to bluedart People had Lost the Order they have convey me that they that report Shipment has been lost on 17 Sep 2012

from the same day i am try to contact Customer Care daily and ask the status on 18th sep 2012 they told me chat that it will be shipped by 21th and you will be recevied that by 25th Sep

they told me that i will contact you by monday morning for the status (Diana was the Customer Care Person )

That was the first false Promise

On Monday i havn't received call from Customer Service and i have to Customer Care again and that people told me that sir you will receive the product by tuesday for Sure

that was the second false Promise

after that i had talk with Vikram Floor manager he told me that sir we hare order gold coins for you and it will be dispatched by 28th

on 28th i have called to confirm the order status then he told me sir i can see that the shipment is there for dispatched
i can see that and you will receive the call from our side for the status by night or tomorrow morning 11 am
i told vikram that tomorrow is saturday and warehouse people will not there tomorrow and noone will be able to answer me
but he told me that sir i will contact you for sure with status.


i havn;t received any call till now and the customer Service people is telling me that vikram has off for two days so you will get status on monday

in this all thing i havn't Received any call for status from your side with and update

but they are expect to make false Promises

i have all the recording with me for all the false promises you have made

this is my last mail and last conversion with pepperfry if don't get any resolution on monday then i am going to post this complain on Consumer Complain with all the chat records and call records

you guys are taking this so litely with i am suffering this from 15th Sep 2012 and i have order that on 5th Sep 2012

Please put your self on my place and think about it



--
Thanks,

Purvin Shah
M - [protected]

Hi there
I have ordered an item with order number:[protected] on 13 Sep' 12 in http://www.pepperfry.com/ , I have paid for the item through online payment mode,
after paying for item the www.pepperfry.com site displays order successful and shipped in 7 working days but still the product is not delivered and there is no information given for tracking the ordered item,

Regards
Vinodh

I placed my first order "Big Homes 3pcs non-stick cookware set" vide order no.[protected] from pepperfry site on 4th sept 2012. They did not deliver my product then I complaint through mail & online website. After 15 days of placing the order, they cancelled my order & said " the product is out of stock". then they gave me some pepper points.

As my order was cancelled I got pepperfry points. I opened their website & surprised to see the same product available for shopping & was in stock. Again I ordered the same product "Big Homes 3pcs non-stick cookware set" with one facial kit vide order no.[protected] on 21 Sept 2012. Now I received the facial kit but the cookware set is pending. I am doing so many follow-ups, but they are not responding. All time their toll free no. is busy. They even dont reply on my mails.

If they dont have the product in stock then why it has been shown at their website. Why it is available to the customer to place order? That means they are making customer fool. Even having the non-availability of stock, why they are showing that at their website. They just need money & want to attract customers whether the product is available in stock or not. This is fraud company. This is totally unfair to the customers.

Pls help me as my money Rs 649 is stuck now. Pls help in getting my order as soon as possible.

the below mentioned order was placed on the website on 6 September 2012 and delivery time was 7 working days. But till date 22 September I have not received the product. After repeated complaints by phone and email, no response from the company.

Feel cheated and commitment of delivery did not meet.

Order Id Date Name Shipping within Amount
[protected]/6/12 Soni Singh 7 Working Days* Rs.575

the below mentioned order was placed on the website on 4 September 2012 and delivery tine was 7 working days. But till date 18 September I have not received the product. After repeated complaints by phone and email, no response from the company.

Feel cheated and commitment of delivery did not meet.

Order Id Date Name Shipping within Amount
00255728 9/4/12 Shoeb Kadri 7 Working Days* Rs.587

Hi,

I placed a order of a t-shirt with pepperfry.com on 24/08/2012. Order id is[protected]. The color of product is shown as Blue and Green on site, but the product I received of black color.

When I contacted them they asked me to ship it back and told me that courier charges will be reimbursed.
I sent it back to them on 31/08/2012 with DTDC courier Consignment No : V09882239, and they received it next day.

Since then I am following it with them regarding reimbursement of courier charges and everytime they say it is processed on 04/09/2012, but till today 17/09/2012 I am yet to receive reimbursement of my courier charges.

Their customer service is pathetic, executives ther don't know how to talk with customer and unable to resolve issue.

Thanks,
Prakash Inani

Dear,

Team Pepperfry..

This is regarding my order no :[protected]

I had ordered for Anna Andre Paris Floralina EdT + Deo Gift Set from your site on 23/8/2012 of 760/- , which was delivered to me with some other wrong product of 164/- value on 25/08/2012.when i contacted your customer care with request for refund of my money to my S/B A/C but they denied for the same and told me it is now not possible as per their terms and conditions & i was advised to return the product and for that i was promised with refund in form of peperpoints i.e 760 + 500 (as Compensation )= 1260 PP + courier expenses (Rs.50/-) then i agreed to same but dishearteningly.
I followed the procedures as advised and returned it thru Blazeflash couriers limited, AWB no:[protected].

In return I was credited with only 760 PP on 5th sept, i was surprised and i called CC 10-15 times(6 days) regarding additional 500 points as promised but every time they refused for the same and denied for any such kind of promises done.but floor In charge Nancy agreed and committed the mistake done by Pepperfry and agreed to give that 500 PP(within 48 hours Max.) which was initiated on 11/09/2012.

But that 500 PP was never credited to my a/c for which i called to your CC abt 15-20 times(5-6 days), and every time every CCE assured me that it will take some more hours and one of them advised me to talk to Mr.Vikram.. so i talked to Mr. Vikram ( team manager ) and surprisingly , he was not at all helpful to me but was rude and in denial mode for everything and in place of giving additional points,rudely told me for refund of Rs 460/- to my bank account( if done so, i want my money a/w appropriate interests) ,but i was again very disheartened.

Now,today , what i can see as your customer that my Rs 760/- (A/w 300PP) is stuck in your banks for about last 1 month and i was unnecessary harassed with wrong product sent to me by your end and i took all the pain to pack it and sent i back and then falling into vicious cycle of calling your customer care ( I have all call recordings saved in my handset since beginning ) , and at last i am very disheartened after shopping from your site for which i got a lot of mental trauma and unnecessary tension to my and Dr.Vivek's (since beginning he is attending all issues/calls regarding mine order from his number [protected]) life, for which now i am planning to raise this issue in consumer court/ forums.



( Dr Shruti Singh )
phone no : +91- [protected]
[protected]@gmail.com