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Pepperfry Complaints & Reviews

www.pepperfry.com

2.7

Updated: Aug 20, 2024

Complaints 1624

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799

Good! Pepperfry values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pepperfry step up their efforts to fully resolve all complaints 👍

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Pepperfry reviews & complaints page 76

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Address: Bangalore, Karnataka

Order number:[protected] Pathetic service, I did not expect this from one of leading home store. I have ordered a simple stool on the 21st October 2014. I dont see a reason why it would take such a long time to deliver, even if it is made to order. Supply chain is one of the key aspects to any online shopping and currently my product shows as yet to be shipped. This is really frustrating for the customer. I have called support line multiple...

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Address: Bangalore, Karnataka

order no:[protected]. Twice there was a call about delivery and no delivery was made. The officer in charge Fiona was unhelpful when contacted. I wrote three emails and called about 5 times. There was no explanation. Fiona kept saying that the item was on top of the delivery list but couldnt explain why delivery was not made and could not give any assurance about when the delivery would be made. Refund has not been made. Really the kind of...

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Address: Kanpur, Uttar Pradesh

Hi, We had ordered for a coffee table (order no:[protected], dt: 13th Oct'14) & a wall decor piece (order no:[protected], dt: 21st Oct'14). Both were supposed to be delivered by 31st Oct but till date despite numerous follow ups they are not delivering. Pepperfry services are completely pathetic & out of place. The issue is I have already paid & being harassed with no updates from their end....

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Address: New Delhi, Delhi

I had ordered a product on the 16th of oct. Its the 11th of nov today. My product has still not been delivered. When i send a mail to the customer care, they always have a standard reply, that the matter would be escalated, but it never happens. When i call customer care, they say just wait for 2 more days. 1st the reason was that the order was procured late from the vendor and now the reason is due to diwali they have a backlog!
br...

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Address: New Delhi, Delhi

Hii. My order id is[protected] placed an order dated 12 oct'14. I have rec'd my product on 31 Oct. And the product was defective that is why i returned the product to the same delivery boy. Now i am doing follow up from 31 Oct to refund my money asap. I even dont remember how many time i did mail i did calls no one is replying neither on mails nor on calls. See this is service what they are giving to us. Poor poor company poor service...

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Address: Krishnagiri, Tamil Nadu

I had ordered a 3-door wardrobe (Order #[protected] on 6th Oct '14. I placed the order after confirming from the website that the product was available. But, after 2 days, Pepperfry cancelled my order due to product unavailability with my money refunded after another 3 days. In the meantime, my account manager at Pepperfry suggested me to order a different wardrobe, this time only guaranteeing a successful and hassle free delivery and promising...

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Address: Mumbai City, Maharashtra

For my Order Number[protected] 1 item got cancelled from pepperfry.com side because they ran out of stock.. and I had to get refund of Rs 391. 2 item came with two damaged glasses and after sending them pics and everything they said they will give Rs 200 refund.. Both amounts are not refunded.. Does it take almost 20 days to do a refund??? On the website they say with 5 - 7 working days.....

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Address: Pune, Maharashtra

I order product from pepperfry 1 month back - still not received. In the mean time there have been atleast 100 emails/call sent to pepperfry and there delivery partner bluedart - no one ever cared to inform me that my product will be delayed for some reason. I always got one answer - wait for 2-3 days, we assure you your complaint has been taken care of- WTF. At the end of 30 days i see update on bluedart website that my zip was incorrect...

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Address: Bangalore, Karnataka

We ordered a bunch of very expensive furniture from pepperfry. We have been waiting all week now for them to deliver our stuff. They keep telling us it will come in the evening and so far no luck. Today the help desk (lady called Suchitra) accused me of lying and hung up on me. NEVER shopping at this website again....

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Address: Ludhiana, Punjab

I ordered 2 LED thread Bulbs from PEPPERFRY.COM, order number =[protected] on 8th October 2014. But till date I had not received the item. on calling the customer support they are unable to fulfill my request. The courier via which they sent my ordered item as per them is- [protected](shree tirupati couriers). On tracking this AWB number from their website, the AWB number provided doesn't exists. I contacted the customer care service of PEPPERFRY.com...

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Address: Bangalore, Karnataka

Order No.[protected], order placed 12th October 2014 Item: Nilkamal Corner Cabinet - 2 Door Maroon ColorSKU: BB1200466-S-PM2370 During order, Pepperfry committed to deliver this in 2 to 3 days Till date I have not received this order While I had escalated, always there is a reply saying, this will be resolved on 2 days. Quality of service is really disappointing...

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My order number is[protected]. Pepperfry was supposed to ship the item by 28th Oct, 2014. As nothing happened by that time, and since I didn't receive any communication from Pepperfry, I called their customer care number. Agent said he will raise a complaint, and they will contact me with in 48 hours (!!!). I requested him to connect me to the supervisor, and he refused to do that. He said a supervisor will call me with in 48 hours (!!!)....

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Address: Mumbai City, Maharashtra

I ordered an Electric Iro from Pepperfry after comparing the rates from other websites.I ahad never earlier used pepperfry.com but sinve they were giving a deal with the cheapest price for same product as compared to other websites. Before the delivery date of the order, I got a mail from pepperfry that the order has been cancelled and a refund is processed.I was disappointed because I was expecting the product and did not buy it locally.anyways...

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I had ordered a ladder on 11th October by paying Rs 1858.00 against order number #[protected]. However the item has not been delivered as yet. The customer care is saying it to be a logistic issue but unable to provide me any date for delivery of the item. The tracking number as provided by the company which is AWB No. :[protected] shows to be invalid on the website of Gati the logistic company. Subsequent inquiries with the Pepperfry customer...

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Address: Kamrup Metropolitan, Assam

Dear All, I have placed a order of Home Taylor black wall shelf order id[protected] in 7th oct /14 and have paid through net banking. i have called the call centre twice but they are unable to give me any proper feedback.Till now i have not received any confirmation from their site. They are wasting my money and time.Please suggest me . Thanks, Anshuman Hazarika...

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Address: New Delhi, Delhi

Hii I have placed an order (Surya Gas) dated 16 Oct -14. order id is[protected] . I paid at the same time. Expected delivery date was 21 Oct-14. As of now i dint get any product. I do not remember how many times i called to pepperfry customer care.. People are least bother about this concern they were like ma'am we are working over this etc etc. I just dont get this what the hell they are working on it. It just a simple product delivery...

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Address: New Delhi, Delhi

I am writing in regards to my Order[protected]. I placed my order on 13 Oct 2014 and it was to be delivered on 22 Oct 2014. I got a confirmation email from my Account manager that it has been shipped on 14 Oct and will be delivered positively by 22 Oct 2014. But till date I have not received the same or any information that where is my product. I have contacted customer care number of times and same reply if given every time that it...

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Address: New Delhi, Delhi

I must say, pepperfry has very bad customer service. My first experience has been the worst, will communicate this to all those my near ones who are about to order from this so called online platform. I want my money back, keep your product with you only, have you ever seen any online platform taking so long delivery time. My order no fyi[protected]....

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Address: Ernakulam, Kerala

I had ordered a product from PepperFry and the payment was made. The product is not delivered yet. The order was done in August 2nd week. I tried contacting them, but their response was disappointing. Their customer service is pathetic. I had requested for cancellation on sep 14 and they haven't responded yet. Order number is[protected] I recommend every one not to use this brand....

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I have ordered for product on 24/08/2014. I have received SMS informing the order is shipped on 25/08/2014 through Fedex. During 1st week of Sep 2014 I have called their office and discussed with their representative and informed the parcel has not yet reached. Subsequently I have started viewing the trackin in Fedex and it is in Cochin for more than one week. Pepperfry neither have checked or taken pain to check whether...

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