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Pepperfry Complaints & Reviews

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Updated: Aug 20, 2024
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Good! Pepperfry values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pepperfry step up their efforts to fully resolve all complaints 👍
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Defective recliner under warranty is not replaced as vendor is denying
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Not Updating my product status and no reply for Mail from Pepperfry Team.

Pepperfry reviews & complaints page 75

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P
priyanka424
from Mumbai, Maharashtra
Mar 18, 2015
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issues with reverse pick up

Address: Mumbai City, Maharashtra

I received the order of a wooden sofa on 10th Feb and the same day requested for its return . I got my money back in account but it is over a month now no one has come to pick this one item even after my regular follow ups . Every time the assurances are given and they sound so convincing but to no avail. I am fed up now and completely clueless what to do with this piece of furniture . What if i move to another city or unavailable for number...
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rohit gambhir
from New Delhi, Delhi
Mar 16, 2015
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damaged product received

Address: Gurgaon, Haryana

we had ordered two pieces of furniture through pepperfry - order no.[protected] on 5th march. Whereas one of the order was received within a few days in perfect condition, we have received the 2nd piece today in damaged condition - that cannot be uses. I request replacement at the earliest and an acknowledge of this complaint and the date by which this will be replaced. We can be reached on rohit.[protected]@oberoihotels.com or [protected]@gmail.com....
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Lakhvinder Singh
Feb 22, 2015
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Delivery Harrasment

Address: Jalandhar, Punjab

Sir, I am an NRI based in Singapore. I had ordered many items from Pepperfry and those are supposed to be delivered to my doorstep (PIN 144106). Pepperfry states that they will do a door step delviery to my house in at PIN 144106. But Safexpress guys on 3 different occasions refused to deliver the items to our house. In two instances my cousin had to go and collect the items from Adampur[protected] kms away. The third time my mother...
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kavitaprem
from New Delhi, Delhi
Feb 16, 2015
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I have neither received my product nor got it cancelled since 1.5 months

Address: New Delhi, Delhi

i had placed an order on 01.01.2015. Order ID is[protected] and product is FN1234543-Z-WH5046 (Three Layer Adjustable Shelf Display Unit in Oak-Grey Finish by Mintwud. I had first called to make ensure delivery by 22.01.2015 as i had to go out of station on 23.01.2015. But, I dint receive my product. Afterwards, I had called for Order Cancellation on 23.01.2015. Till now, I had called at least 10-12 times just to track what happened to my...
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M
mohanvel
from Kakinada, Andhra Pradesh
Feb 11, 2015
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Product not delivered after payment

Address: Bangalore, Karnataka

We have placed two orders & the order No[protected] & Order No[protected], The product is suppose to be delivered before 1 of feb & as of now not delivered & i have called yen no of times to call center & they are not able to resolve & i tried complaining in their website its of no use. for both the orders i have spent approx Rs.9000/- & also i calling their call centers on regular basis. The order is...
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Sharanya Iyer
from Changanacheri, Kerala
Feb 9, 2015
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A week past the due date and have not received my product

Address: Thrissur, Kerala

I had given an order for a Hunibuny Executive Chair and had also done an online payment for the same, but have not received the product yet, it has been two weeks and has not reached my place. The money has been paid and I really need the product as soon as possible. Please do take a step immediately !...
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B Gopi
from Mumbai, Maharashtra
Feb 7, 2015
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2 issues pending with order #300427937 for over 6 months now

Address: Bangalore, Karnataka

Previous Complaint - Your query has been successfully received by Pepperfry.com: [00645178] Below is the content of the complaint, but unanswered Fw: Three problems and no reply for even one (EC[protected]EC[protected]EC[protected]EC[protected]EC[protected]EC[protected]E...⇄ There is long chain running for over 3 months approximately but...
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PreetiPallavi
Jan 8, 2015
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Chair has not been delivered yet----- ORDER #300694461

Address: Bangalore, Karnataka

I had ordered Storm Luxury Chair(Set of 2). I have been delivered only one chair till now. I have been following with the customer care for the past 15 days and their only response I get " I would like to inform you that our team is working on it." How many days would they need to deliver one chair ?????????????? This is ridicculus and very bad customer service....
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Deepika Damodharan
from Chennai, Tamil Nadu
Dec 23, 2014
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Cheating with money! Fraud.

Address: Chennai, Tamil Nadu

There was a GoSF offer and i had ordered a bean bag . Order number[protected]. Got it for discount. It has been 15 days and they did not deliver. I paid for it before 15 days. I did not get a bean bag and waited 15 days since i thought thheyll deliver. They didnt. They sent a mail saying it will be delayed on 17th. I still waited. Today they send a mail that it has been cancelled by them. Who the hell are they to cancel it. They are misusing...
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Aadhis
from Pune, Maharashtra
Dec 22, 2014
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Fake Orders in GOSF

Address: Pune, Maharashtra

I've placed an Order #:[protected] on good discount on a side table. I think it is a fake order and fake tracking id numbers provided. The tracking history shows it was attempted multiple delivery to my address- how funny. Do not know whose door he was knocking and neither got a call from the courier guys. Now the shipment has been returned stating unable to reach me. I do not live in Antartica that I cannot be reached. Same behaviour I've...
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deepak.anisha
from Delhi, Delhi
Dec 21, 2014
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order not been delivered since 2 weeks against 2 days due delivery stated

Address: New Delhi, Delhi

We had order a set of Padmini juicer on the 8th of Dec and it was mentioned to be delivered on the 11th. Ofcourse it never came and the tracking code was invalid..upon calling the customer care .. after the 5th call they realized it was an invalid code ( wonder why they didn't realize during prevous 4 calls). 5 days ago I received a mail saying thr goods would be delivered within 48 hrs and just on that morning I received a msg from red express...
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richiii
from Gurgaon, Haryana
Dec 18, 2014
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Complaint against Wall shelves

Address: New Delhi, Delhi

I ordered wooden wall shelves from Pepperfry Few days back. First the color I selected was totally different to what I ordered. I found that wooden shelves to be broken from different sides, the wood is of pathetic quality, the shelves are not completely painted and it has rough patches. The main issues is the pits made for the nails to hang on the mall does not make it hang properly or completely to the wall. It always falls downwards. Awful...
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bibin999
from Bengaluru, Karnataka
Dec 13, 2014
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Order # 300651064

Address: Bangalore, Karnataka

I have placed an order on 14th November 2014 of a small shoe rack. I haven't received the item yet. I tried to do followup several times about this and no update. Frustrated, I tried to cancel my order. I placed the cancellation request on 8th Dec 2014 and did a follow up on 14th Dec. Now on 14th Dec 2014 I'm getting a confirmatiom from there call centre that the cancellation request has been placed and I may get my refund in another 7-8...
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MalleshEmbd
from Chennai, Tamil Nadu
Dec 3, 2014
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Cheating, not returning my money back

Address: Chennai, Tamil Nadu

Merchant : www.pepperfry.com Order no:[protected] return request ID 00654155 Item details when I placed order: Brand: HeveaPac Dimensions: 23 H x 31 W x 16 D Assembly: Carpenter Assembly Primary Material: Engineered Wood Room Type: Living Room Sku: FN1193774-Z-WH5046 I have canceled my order on 10-Nov-14 and still I didn't get my money back. Every I contact them the same replay I am facing "Your order is accepted for conciliation with...
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MalleshEmbd
from Chennai, Tamil Nadu
Dec 3, 2014
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Cheating, not returning my money back

Address: Chennai, Tamil Nadu

I have canceled my order[protected] on 10-Nov-14, request ID 00654155. Every time I contact them they are saying your money will be returned with in 2 days but more than 20days passed. Even I have escalated to their high management but of no use. Kindly do needful. Merchant : www.pepperfry.com, Order no:[protected], Item description :FN1193774-Z-WH5046 (Entertainment Table in Black Oak Finish by HeveaPac) Order description on Perpperfry...
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roseindia1
from Pune, Maharashtra
Dec 2, 2014
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Eagle roti maker

Address: Thiruvananthapuram, Kerala

This roti maker is advertised on pepperfry site as mrp 5699 when i received the roti maker the mrp on the box is 2450 there is no model no. No serial no. No date of manufacture there are 3 customer support phone numbers for this item on pepperfry site i called the first number [protected] and spoke to a man called vinod he blamed pepperfry for the wrong mrp he told me to email him at [protected]@live.com which i did and now many days have...
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roseindia1
from Pune, Maharashtra
Dec 2, 2014
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Sofa set i ordered not sent

Address: Thiruvananthapuram, Kerala

Pepperfry took my money on 7th november now it is december 2 and it has not been shipped according to my pepperfry manager deep punjabi
I was given a false blue dart awb number which i tracked - when it arrived yesterday it was a pink blouse that i did not order not my rs 18000+ sofa set
Deep tells me it will come in 1 week from now but i do not believe him
My order no.[protected] the blue dart tracking no. [protected]br...
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roseindia1
from Pune, Maharashtra
Dec 1, 2014
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NO DELIVERY OF GOODS ORDERED AFTER 1 MONTH

Address: Thiruvananthapuram, Kerala

These people should not be in business They have had my money (nearly Rs 19000) for 1 month and I am unable to track my sofa set Yesterday when I had tracked the AWB number they gave me with Blue Dart courier I thought it was finally arriving - instead A PINK BLOUSE TURNED UP NOT MY SOFA SET!!! I have never even ordered a pink blouse!!! To say I hate these people would be an understatement Their 'CHAT' people are the worst Totally evasive,...
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deepakemar
from Bengaluru, Karnataka
Nov 25, 2014
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Order delivery

Address: Bangalore, Karnataka

I have done my order on[protected] for a dining table with chair, they committed to deliver the product on or before[protected]. Its 11 days (21 days over after order placed) over after the committed delivery date. The Pepperfry customer care team is not able to track the issue or track the product, (I am not understanding, then why such a team is working as Customer care). My account manager is Mr Irfan, as I am very lucky that, I got a...
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sachin_sm
from Bengaluru, Karnataka
Nov 25, 2014
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Order not delivered on said day and after also

Address: Bangalore, Karnataka

ORDER #[protected]. I have booked the order on 17th Nov 2014 and as per confirmation mail, the products should deliver on/before 24th Nov 2014. But still now (As on 25th nov 2014) the order is not delivered to me, I sent lot mails to "Pepperfry" customer care and everyone gave false/fake commitments. I sent so mails and chat with Pepperfry, but no use. I really feed-up with "Pepperfry", this site is not professional and this was my last...
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