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Pepperfry Complaints & Reviews

www.pepperfry.com
2.7
Updated: Aug 20, 2024
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Good! Pepperfry values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pepperfry step up their efforts to fully resolve all complaints 👍
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Defective recliner under warranty is not replaced as vendor is denying
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Not Updating my product status and no reply for Mail from Pepperfry Team.

Pepperfry reviews & complaints page 79

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S
Sachin Bhandari
from Mumbai, Maharashtra
Nov 19, 2013
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Substandard Chairs

Address: Gurgaon, Haryana

I have ordered Sheesham Wood Slanted Backrest Chair from Order#[protected]. This was a prepaid order, when then chairs were delivered after 3 week delay from scheduled time, there were minor chippings on corners. I raised a complaint and the vendor said m you get them repaired and we will pay back the charges. I got the repairs done but did not claim the charges as it was minor repairs. Later the joints and now the back have started...
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nitinmrec
from Haridwar, Uttarakhand
Nov 16, 2013
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Unethical selling

Address: Dehradun, Uttarakhand

I've purchased one set of 6 face towels of company retro pool. The offer at that time was displayed on the website that the product is sold at 82% off i.e. Rs. 79 (MRP displayed was Rs. 445). After getting the product I feel product is nota even worth Rs. 79. I ordered is assuming that if it's MRP is Rs. 445, it must of some good quality and I'm getting a good deal by purchasing it at just Rs. 79. But the product is just similar...
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D
drashish02
from Dehra Dun, Uttarakhand
Nov 1, 2013
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non delivery of order

Address: Dehradun, Uttarakhand

I placed an order of Nilkamal Freedom shoe cabinet on 14 oct 2013 through Pepperfry.com. I made the payment via net banking.I received just a sms with order confirmation no[protected] but they didn't email me the order invoice. Initially pepperfry displayed 24th oct as approx. delivery date which they changed to approx. dispatch date as soon as i made the payment.Anyways i waited till 24th oct but there was no update on the order. Then...
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krupesh84
from Chennai, Tamil Nadu
Oct 5, 2013
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not providing delivery

Address: Navsari, Gujarat

hi,

i have bur one induction cooker from Pepper Fry online shopping on 15th Sep, 2013, .
i have make payment through credit card and after 7 days even i have not received my product.
as many time i call to their customer care, everyone commit me for 3 days.
on 1st october i have registred my case from their customercare who told that i will get status after investigation in 48 hrs.
even after 72...
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A
abhi09213
from Kolkata, West Bengal
Sep 3, 2013
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product not delivered yet

my order no. is[protected].. it becomes so many days.. but it is not delivered yet.. neither it is reported to me the reason of this... I tried to contact several times to pepperfry but they are not responding... I mailed too but there was no reply... I need a reply.. regarding this issue.. I already paid the amount through debit card.. ABHISHEK cont. no. [protected]...
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H
hemaaskaran
from Goshainganj, Uttar Pradesh
Aug 21, 2013
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damaged product

the worst packing like -spoons had to be taped together following a sheet under each spoon so that they do not scratch, the same applies to bowls which were all single handed pushed into the box directly with no tapes and sheet to protect from scratch.all plates cracked,which means the order was thrown from despatch this is the case of a local courier to cut down on expense ,even when fragile was marked on the pack. .......... worst...
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Sindhura.d
from Hyderabad, Telangana
Jul 3, 2013
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Defective product and condescending customer service

Address: Hyderabad, Andhra Pradesh

Hi Team,
I bought a Morphy Richards chopper worth Rs.1320 which includes the cash on delivery charge as well in the amount of rs.49 in it. I have received this product a week back and found that my chopper has scratches and mud marks all over along with a disappointing package along with which the blades were blunt. When spoke to the customer service team regarding the same, they were very rude and offered me a compensation of rs.100...
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C
chita1987
from Gurgaon, Haryana
Jun 27, 2013
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Very BAD Experience,No Sync UP between the Co.Guys

Address: Gurgaon, Haryana

My order no. is #[protected] and AWB No. : B99169375
Complain No. 00426649
Through The First Flight Courier through which they send my Product which I have ordered,but the First Flight Courier guy called me over telephone and told "Sir,Can you collect your Product from our Office,we cant deliver at your location as our service is not available at your location.(But to my location all other courier guys are delivering...
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PSPRAJKOT
from Rajkot, Gujarat
Apr 24, 2013
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Substandard nilkamal lexus folding bed

I have purchased NILKAMAL LEXUS FOLDING BED from internet online shopping on PEPPERFRY.COM The wheels of the bed are broken within 3 months o[censored]se.and now I am unable to use this bed costing Rs 7000. Now neither Nilkamal nor Pepperfry are responding.
Kindly dont purchase from Nilkamal or Peeperfry.com...
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R
Rahchand Pillai
from Indore, Madhya Pradesh
Apr 17, 2013
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Not all items delivered

Address: Andhra Pradesh

I ordered two items king size cot and wooden drawers. The courier guy however delivered(5 days late from the promised) only one item(cot) , drawer was missing, but the bill and invoice shows both under single shipment. The delivery guy seems to be unaware, when contacted pepperfry they said within 48 hrs they will get back, but when they didn't I called again and this time they asked for another 48 hrs and asked to call them again and...
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G
Gupta.Anupam
from Pune, Maharashtra
Apr 4, 2013
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Wrong Product supplied by the Company. Since the company has refused to take it back and refund my money

Address: Maharashtra

I had ordered COSCO TENACITY SUPER ROLLER SKATES (sku - HEM1767DE277956; link - http://www.pepperfry.com/cosco-tenacity-super-roller-skates-277956.html). Before ordering, I had checked with customer care team at Pepperfry about the size since I wanted Skates for senior size.It was confirmed to me through email and also during chat by Mr. Shekhar that the product is for senior size.

However the product which has been shipped...
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Nitdonpop
from Nagpur, Maharashtra
Mar 19, 2013
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pepperfry.com - I didn't get my order.I just got frustration, waste of time

Address: Maharashtra

pepperfry.com-the online shopping portal where I ordered a T shirt 13 days before. They have policy of delivery within 7 working days and it has been more than 13 days I have not received the order. Today I have received their mail. They have cancelled my order by their own and now they are offering me pepperfry points instead of my cash amount. I don't want their pepperfry points, I want my money back because they have failed to deliver...
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S
Simer Grewal
from Gurgaon, Haryana
Mar 11, 2013
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not refunding money

Address: Ludhiana, Punjab

hello ... i bought 4 jeans from pepperfry.com on 16-1-13 for Rs.2252 n received on about 24-25 but i didnt liked the product so i returned the product. but now they not refunding my money .. they gave me virtual money on their site which i can spend on that site only n that too within the duration of 15 days from which 10 days have already passed so just 5 days left to spend these 2252 rupees but i dont want to buy anything from them but...
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P
pabstans
from Jammu, Jammu and Kashmir
Mar 8, 2013
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cancellation of confirmed online order after receiving payment

Address: Jammu, Jammu and Kashmir

1. i made a online purchase of a ladies watch through online selling site pepperfry.com on 23 feb 2013.
2. the order no was[protected] for Playboy Stylish Watch Model: PBH0508BLBKB for an discounted amount of Rs 1799.
3. i made online payment and my order was accepted and a receipt was forwaded to my mail saying that the item will be shipped in 7 working days
4. however on checking the status on 07 mar 2013 to my utter...
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D
destinysonu45
from Kargil, Jammu and Kashmir
Feb 21, 2013
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Pepperfry has done Fraud with me

Address: Ghaziabad, Uttar Pradesh

I ordered one sony wx50 camera from Pepperfry.com on 13th feb 2013, having order no.[protected] and on 18th Feb i got the delivry of one box claiming sony camera but infact when i opened the box one camera pouch was there of MRP Rs.300, immediately i informed pepperfry customer care that this has happened to me, then they asked me to send the image of box and everything i got. I sent it without any delay. Again i contacted them in evening...
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M
mayur.deals
from Bengaluru, Karnataka
Feb 19, 2013
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Faulty Product

Address: Mumbai City, Maharashtra

Hi there,

Pepperfry is just become worst.. today I have received a hand blander from them and they have sent it in the original box by applying a address sticker .. not even put it in a plastic bag also… on top the all the have sent me faulty blander.

When I tried calling CC number.. I have to wait for at least 15 min to get connected, Secondly their CC lines keeps disconnecting..

What I come...
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H
harshpratap2005
from Ujjain, Madhya Pradesh
Feb 2, 2013
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Pepperfry is doing Fraud in Their Precious Jewellery Business by sending product of Less Gold Weight

Complaint to Pepperfry.com

Dear Sir,
I had bought many Gold/Precious Jewelleries from your company in past in name of myself and my family members to my address. In many jewelleries, your company cheated by sending Jewellery products of less Gold Content/Weight than what mentioned in the Product Description/Specification at time of order at your website.

Following are the five orders in which...
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M
mitachavda1
from Rajkot, Gujarat
Feb 2, 2013
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not getting my product delivery

Address: Narmada, Gujarat

my order num is[protected]. and it is shiped on 13 january and today now still i couldnt get my product yet. from serval day i reqused many times they give us 24 hours last still not getting my product so i want my product with componsensen or penalty from them. i request you to tak some quick action against them.
thank you...
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S
Sanjit Kumar Vidyarthi
from New Delhi, Delhi
Jan 31, 2013
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Got wrong t-shirt, izod stylish crew neck t - shirt size : l sent via: delhivery awb number: 12112284962

I have got wrong t-shirt.




Izod stylish crew neck t-shirt
Size : l
Sent via: delhivery
Awb number: [protected]
Shipped date: 31/01/13

From shipped to
Trendsutra platform services pvt. Ltd.
301 b wing, commercial complex, kohinoor city, kirol road,
Off l. B. S. Marg, kurla (West)
Mumbai pin code: 400070
State: maharashtra...
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G
Gurumoorthy thiruvengadam
from Mumbai, Maharashtra
Jan 28, 2013
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Pepperfry=people fry

Address: Tamil Nadu

Bogus E-commerce website-beaware

Pepperfry Support via 0urg52gcphqqir.9-cmjleau.9.bnc.salesforce.com

Jan 26 (2 days ago)

to me
Hello Member,

Thank you for writing to us.

We regret the inconvenience caused to you.We at pepperfry do our best to not give our customers any cause to complaint. Please return the product at the address mentioned.We have sent the...
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