The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Pepperfry is the new and worst shopping site ever. I had purchased Gatsby men gift set worth Rs. 725 for gifting purpose to someone's marriage.
I asked customer care representative (named Nerry) 3 time before making the purchase that the gift set is in Gatsby box or are they loose products. He confirmed me that these are nicely packed in Gatsby gift set with having diff. space for each product. So i ordered it. My friends’...