Comments
Shoppers Stop — FAILED ORDER
Sir i recently bought an insense ladies tunic @587.51 from Shoppers Stop on 16-03-11, the next day i got the tracking no of the courier service aramex. i tracked the parcel to Kolkata on the 21st but after that the shipment was returned back to the shipper without any prior information. On the confirmation email they made a mistake about the shipping address which should have been Mohanpur-741252 instead of darjeeling. I wrote to them for correcting the mistake thrice but i did not get a reply even once. I also asked them about the status of my parcel since it had already reached Kolkata but still then they did not respond to my Emails. I am so disppointed with Shoppers Stop which i thought was highly reputed. I just want a refund back even though its a small amount. PLEASE HELP..... my oder confirmation number is 2810889
Shoppers Stop / Allen Solly Shirt — 2 different MRP on same product code
Please find link of the shoppersstop site, as observed on 17 Aug,2011 where they are displaying same ITEM for MRP 899 where as the ITEM I purchased from Allen Solly on 11 Aug,2011 store bears tag of MRP 1299.Image:[protected].29.55.jpg: has my bill, label on shirt, and tag of shirt ""displaying mrp 1299
Image: Allensolly.jpg: snapshot from shopperstop website
http://www.shoppersstop.com/cat-Women-Womens-Apparel-Office-Wear-Allen-Solly-Off...⇄
Hello Folks,
I had ordered following items from SHOPPERSTOP.COM on 23/08/2011, while they were running the 50% sale on some of the items. Items did not got delivered in the 5-7 working days,
109F Womens Solid Top(Rs. 487.55)
Remanika Mix and Match Top (Rs. 588.00)
So I logged in Email complaint. I did not get any response from customer care for few days. Finally when I called customer care from aborad(I live in abroad) they said that these are out of stock and money will be refunded. To my shock I could STILL SEE the items on shopperstop.com at same price (that means they had the stock but did not want to give at that price..why put on sale in the first place).. either their marketing is screwed or IT is screwed(no link with Supply chain)
After two three days I saw that same item was double the price(obviously Sales & Marketing is screwed)..This is cheating. I had to spend days to search for right gift for my wife and I had paid online, so it caused me an anxitey whether money will be refunded or not..Though I got my money back in next 15 days or so SS.com still owes me an explaination, as to why this screw up happened??..specially when it was a gift for my wife`s B`day(who was in India during holiday that time)
Best Regards,
MV
I had ordered following items from SHOPPERSTOP.COM on 23/08/2011, while they were running the 50% sale on some of the items. Items did not got delivered in the 5-7 working days,
109F Womens Solid Top(Rs. 487.55)
Remanika Mix and Match Top (Rs. 588.00)
So I logged in Email complaint. I did not get any response from customer care for few days. Finally when I called customer care from aborad(I live in abroad) they said that these are out of stock and money will be refunded. To my shock I could STILL SEE the items on shopperstop.com at same price (that means they had the stock but did not want to give at that price..why put on sale in the first place).. either their marketing is screwed or IT is screwed(no link with Supply chain)
After two three days I saw that same item was double the price(obviously Sales & Marketing is screwed)..This is cheating. I had to spend days to search for right gift for my wife and I had paid online, so it caused me an anxitey whether money will be refunded or not..Though I got my money back in next 15 days or so SS.com still owes me an explaination, as to why this screw up happened??..specially when it was a gift for my wife`s B`day(who was in India during holiday that time)
Best Regards,
MV
Complaint on shoppersstop.com, bad experience with shopperstop.com, shoppersstop.com very poor in customer service. I want to make complaint on shoppersstop.com. Please let me know how to amke compliant to consumer court online
Shoppers Stop — Regarding First citizen Shoppers stop
I am using Shoppers stop First Citizen Card.For the card i have paid 250 Rs/ .
But as they said for the next shopping you will get 200 return and 2% off on the shooping.
But this is not happened with me.
I had a very unsatisfactory experience, finally I had to cancel my order. I have been following up on the order number almost 4 times in 7 days.
None of the time I was happy speaking to the customer care executives, especially Ashutosh sharma, who without intimating anything was muting the phone, which gives obviously gives a negative impression of what the executive intentions are.
And more over my feedback's/request are never considered. I even did not receive a mail or call in response.
Shoppersstop online shopping is definitely not the right choice. Please do not go for it.
None of the time I was happy speaking to the customer care executives, especially Ashutosh sharma, who without intimating anything was muting the phone, which gives obviously gives a negative impression of what the executive intentions are.
And more over my feedback's/request are never considered. I even did not receive a mail or call in response.
Shoppersstop online shopping is definitely not the right choice. Please do not go for it.
Hi,
I had a very bad experience shopping with Shoppers Stop online. I am a first Citizen member and have regularly made high value purchases with Shoppersstop.
Recently i bought a skirt and a formal shirt online from ShopersStop. I received the order I was very disappointed to see the condition in which the clothes were sent.
Both the items are extremely dirty and crumpled. Stitches are stretching at some places, and full of creases.
It looks like some old set of clothes which has been sent. I thought Shoppers Stop would maintain the quality of its products despite ordering it online, but looks like since its been ordered online, where i cant see the quality of what i purchase, any old piece is being dumped upon us.
It has been a very disappointing experience shopping with them, and would not attempt online shopping anymore with Shoppers Stop anymore. There are many other online shopping portals which offer much better products which come with much better quality.
I had a very bad experience shopping with Shoppers Stop online. I am a first Citizen member and have regularly made high value purchases with Shoppersstop.
Recently i bought a skirt and a formal shirt online from ShopersStop. I received the order I was very disappointed to see the condition in which the clothes were sent.
Both the items are extremely dirty and crumpled. Stitches are stretching at some places, and full of creases.
It looks like some old set of clothes which has been sent. I thought Shoppers Stop would maintain the quality of its products despite ordering it online, but looks like since its been ordered online, where i cant see the quality of what i purchase, any old piece is being dumped upon us.
It has been a very disappointing experience shopping with them, and would not attempt online shopping anymore with Shoppers Stop anymore. There are many other online shopping portals which offer much better products which come with much better quality.
hi,
i want to compliant about shopperstop vashi so much wast service i have never seen in life i was done my billing and sendenlly they started checking my bag and the security started blaming me that what ever i have purchase product its not my they are saying its our product because on product something tag was not removed i have said that is not at all my mistake its a cashier mistake they have not remaved the tag i have bill with me which was purchased by my credit card i said continuesly but they not lisening my problem they arrgument with me reapetedlly at that position i have leaved my product and get it away i will not go again to shopperstop now i hate it very badly from my bottom of my heart. such a PATHETIC SHOWROOM and PATHETIC SERVICE
i want to compliant about shopperstop vashi so much wast service i have never seen in life i was done my billing and sendenlly they started checking my bag and the security started blaming me that what ever i have purchase product its not my they are saying its our product because on product something tag was not removed i have said that is not at all my mistake its a cashier mistake they have not remaved the tag i have bill with me which was purchased by my credit card i said continuesly but they not lisening my problem they arrgument with me reapetedlly at that position i have leaved my product and get it away i will not go again to shopperstop now i hate it very badly from my bottom of my heart. such a PATHETIC SHOWROOM and PATHETIC SERVICE
I have been a regualar customer of Bannerghata Bangalore Shopper stop for past 5 years. Till mid 2012 i never had complaints against them, however since oct 2012 i only keep coming across some or the other issues with their billing services or they products. The latest being today where in the cashier was perhaps drunk...didnt remove the safety tags from the clothes after billing and once i reached it exit the security alarm at the entrance beeped. It was pretty embarassing to see the security check my bag and then remove the tag while the store manager like one dumb headed jerk was behaving as if nothing happend and it was my mistake and not the cashier...My bill no is 8912, store id 116 and cashier name is Yogya address is Shoopers stop, Mantri Ground Floor, NS Palya, Bannerghata Road Bangalore 560076. I will ensure no one in my friend circle ever visits them again
Thanks
Rahul
Thanks
Rahul
I bought two products having order no:4033393 on 12th of feb, My account showed that one product is completed(billed and shipped) on 14th of feb but not get that product yet. I contacted them many time to there phone no. Every Time they assured me that it will delivered next day but not got it yet. They cancelled my second product order after a week and said that it is not available in stock, we checked in all stores. Though I saw that product today in ss store. After cancelling my order they not refunded me full amount. Don't know why they deducted 100rs. When I called customer care again I was said that It was by mistake, please wait for two days for remaining amount. After 4 days I didn't get any refund. I mailed many times to [protected]@shoppersstop.com but not get any revert yet. How can they do that. If I have that much of time to chase you then why I shopped online man. Its all about time. They not even bothered to give any response. They spoiled my Valentine day gift. Does ss have any respect for customers. Can anyone provide me email Id of senior persons of ss or mr raheja. The worst website for online shopping. They have no clues what going on. They need to shop from jabong, myntra and yebhi to learn how online business is done.
Never do shopping from shoppersstop.com. The biggest cheater of century.
Never do shopping from shoppersstop.com. The biggest cheater of century.
I'm a First Citizen regular customer of Shoppers Stop. This time I went to Shoppers Stop at South City Mall, Kolkata and is highly offended by the behaviour of your sales executives. I demanded for free size clothes and they looked down upon me. Such kind of behaviour from Shoppers Stop is unexpected and highly untolerable you should hire and train your staffs properly and better give them some behaviour management classes. I'm terminating from being your customer.
I'm a First Citizen regular customer of Shoppers Stop. Someone had gifted my baby a graco high chair from mothercare section of shoppersstop GIP noida on 2nd of june 2013. It was purchased on 1st of june 2013. When I assembled it after 3 days I found that a strap was missing from that high chair. From a customer perspective its a defective peice and its the fault of the person who packed it at the store. Yesterday, I went to the store with the chair and told them its a defective peice and I need a new peice or give me a store credit. They called Mr.Ankit - DM of the store and the guy just asked me when was it purchased and told me its over 14 days nothing can be done without giving any solution. He was quite rude.This was not expected from a senior staff and that too for a regular customer. I lost my cool over his attitude and tone. I told him I am not taking this peice back keep it here. He didnt respond and I left the store. Few minutes later I realised he was rude and if I visited the store again in same regard he can even say which peice are you talking about. I went to the store again and read in the store policy (point 3) that defective peice can be exchanged withing 90 days. I called Mr. Ankit again but he was rigid that its over 14 days for me its a defective peice and for the manager its just a missing strap. What a rigid guy he was. If the strap is missing how can I let my baby sit in that and for me its a defective peice. I told him I need a written note that this peice is at GIP SS store. He was not even ready to help me with that. After an hour of argument a gentle guy at the customer service desk told him to give in writting. Then he wrote in the back of the receipt about the faulty peice.
This was the worst experience for me with the stoppersstop store at GIP noida. Worst staff, non-cooperative staff, rude staff, no courtesy for their first citizen golden card members. Will never shop from shopperstop again in my life.
The peice which was bought from their store and they are not ready to help in any situation. This will only degrade the brand with time.
This was the worst experience for me with the stoppersstop store at GIP noida. Worst staff, non-cooperative staff, rude staff, no courtesy for their first citizen golden card members. Will never shop from shopperstop again in my life.
The peice which was bought from their store and they are not ready to help in any situation. This will only degrade the brand with time.
Shoppers Stop — complaint about uneducated people....
i undersign would like to give some attetion about this complaint... at last floor food court there are few seats to sit over there ..people are not able sit there because of the more population..and one more thing please dont allow uneducated people to entry... I am a stylist and I bought a pair of shoes for my dancer, he tried it on it was too big for him. Went back to Select City mall (Shopper's Stop), but was in crisis of time. I was refused to get a size smaller size saying it has been used. it had a little dust on the floor thats all. I had no time to discuss so i left.I will be visitng the store tomorrow and getting it changed or if i dont get the same excuse, i am going to consumer court. I am a frequent buyer.
SHOPPER's Stop -- It doesnt even deserve a single star rating... These people are fraud and never shop from shopper stop... The have cancelled the order their own and is not refunding the money...They will learn a lesson once get a legal notice...
Shoppers Stop — tracking number not yet received
I did place order[protected] on 22th of march from shopper stop and did pay from debit card..when did i track my order it showing that my item has shipped but it is not showing any tracing number related to my parcel . so please provide me my order detail.. Regards with mahesh verma Please solve it..
really a true problem...
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
723
Pending
0
Resolved
210
+91 22 6648 6648
Eureka Towers, 9th Floor, B-Wing, Mindspace, Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
Mass garments — we dont want this services
It is a professional use system.So pls cancel the services.we dont want the services.Pls cancel Immediately............