ShoppersStop.com Complaints & Reviews

I had purchased a GUESS bag from Shoppers stop outlet at Ansal Plaza . This was bought sometime back. it was for Rs. 7000. The quality of bag has deterioated within a few months o[censored]se and does not even look like a branded bag. It is sad to see a brand like Shoppers stop who are opening more and more outlets are selling such poor quality of branded bags. Grow your customers not by increasing the number of stores but by selling good quality products. Even after making several calls to the store no one helped me out . Poor after sales service. Pathetic staff.

dear sir/madam,

i purchased few products online from SHOPPERS STOP ONLINE PORTAL. the order details are follows:

Order Confirmation Number: 3627225 Order Date : 26-Aug-2012 12:49:42 PM IST

1 Stop-Mens Half Sleeves Slim Fit Formal Checks Shirt 799.00
1 Wills Lifestyle-Mens Slim Fit Full Sleeves Formal Stripes Shirt 779.40
1 Stop-Mens Half Sleeves Regular Fit Formal Checks Shirt 799.00
1 Wrangler Mens Full Sleeves Regular Fit Yarn Dyed Cotton Checks Casual Shirt 899.00
1 VOI Jeans-Mens Half Sleeves Regular Fit Casual Checks Shirt 959.40

Order Total:Rs 4,235.80

Order Confirmation Number: 3627249

1 Park Avenue Mens Flat Front Business Collection Cross Pocket Slim Fit Trouser 999.00
1 Park Avenue Mens Flat Front Business Collection Cross Pocket Slim Fit Trouser 999.00

Order Total:Rs 1,998.00


Order Confirmation Number: 3644705
1 Wrangler Mens Long Sleeves Polo Neck Rugby Sweat Shirt 599.00

Order Total:Rs 599.00



out of these orders i have cancelled few products, cancelled products details are follows:



Order Number : 3627225 Cancellation Date :30-Aug-2012 9:13:46 AM IST

1 Stop-Mens Half Sleeves Slim Fit Formal Checks Shirt 799.00

Order Number : 3627225 Cancellation Date :31-Aug-2012 9:43:37

1 Stop-Mens Half Sleeves Regular Fit Formal Checks Shirt 799.00

Order Number : 3627249 Cancellation Date :5-Sep-2012 4:02:16 PM IST

1 Park Avenue Mens Flat Front Business Collection Cross Pocket Slim Fit Trouser 999.00

Order Number : 3627225 Cancellation Date :5-Sep-2012 4:02:41 PM IST

1 VOI Jeans-Mens Half Sleeves Regular Fit Casual Checks Shirt 959.40

Order Number : 3644705 Cancellation Date :10-Sep-2012 4:02:37 PM IST

1 Wrangler Mens Long Sleeves Polo Neck Rugby Sweat Shirt 599.00



total cancelletaion amount : 4155.00


still now i didnot get refund in my bank account, when i am calling to this merchent they are telling me to call my bank

and when i am calling my bank , they are telling me to call that merchent. i send so many emails to this marchent and also
called them so many times but i didnot get any response from them.they told me that the amount will be refund back within
15 days of cancellation but when i called my bank, my bank told me that they didnot receive any amount from this merchent.
my bank was asking for a cancellation email with ref no from this merchent but this merchent is not taking any steps to
refund back my money.

i am attaching the snapshot of billing confirmation and cancellation confirmation sent by that merchant..

i wish you please look after this matter as early as possible and try to do the needfull to get my money back.


thanks and regards,
Saptarsha Saha
contact no:[protected]/[protected]
contact time:8 am to 11:30 am (monday to saturday)
anytime on sunday.

Shoppers Stop Mulund – Nirmal Lifestyle store – Very BAD experiencce

I and my wife were at the store on Saturday- on sept first week at the Mulund – Nirmal Lifestyle Store. Since my wife had redeemed her awards at her organization ( as shoppers stop was their one of themnay online rewards partner)

We bought a dress and it had a tag of 51% discount. When we went for billing it was told by the counter lady that it was only for First Citizen members. And only if we had a card this ‘discount’ will be given

This is nothing but ‘cheating’ . Nowhere it was mentioned in the store or at the place where this dress was placed that the ‘SALES WAS FOR FIRST CITIZEN CARD MEMBERS ONLY’

When we pointed this to the lady -she squarely placed the blame on the spot sales-person that he forgot to tell us about the same. This is really crazy and funny too coming from shopers stop

This was eally a ‘BAD EXPERIENCE’ . I Had to take the card and a Rs. 400/- coupon was given ( here even if a short explanation was given that the same would be o[censored]se only if a item worth Rs.3000/- was bought , I would have appreciated that - but that too was not so). I am now totally apprehensive and afraid to shop Shoppers stop

This is nothing but cheating buyers. .

So be careful at these stores and to avoid such stores would be better


SP

Name: Sameer
email Address: [protected]@aol.in

Hello Minaz,

This is Sameer Sawant & i have made online shopping from shopperstop portal for Allen Solly Mens Long Sleeves Casual Plain Knit Jacket (Order #: 3539257) & after 10 days i have been told that my order is cancelled because product is not in stock.

1) If stock is not available, then WHY DOES THE PRODUCT STILL SHOWS AS AVAILABLE IN SHOPPERSTOP ONLINE PORTAL EVEN NOW, IT SHOULD UPDATE EITHER AS SOLD OUT OR NOT AVAILABLE.
MARKING PRODUCTS AS AVAILABLE AND CHARGING THEM FOR THE PRODUCT AND THEN MAKING THE PAYMENT PROCESS REFUND AFTER 20 DAYS IS PURE WAY OF FOOLING THE CUSTOMER.
WRITING THIS MAIL is my motive to make people aware not to use shopperstop portal until they give trust and confidence about products been showcased. And i expect atleast they should update the portal information on timely manner to avoid such confusion if any as customer PAYS for what they purchase and it is not FREE of COST Service.

2) i don't see you valued your customer in any sense because, it is we who approach you and purchase from your shop with belief that i will have good and prompt service but it is not the actual case.
I HAD TO FOLLOWUP WITH SUPPORT TO KNOW THE STATUS ON MY ORDER AND LATER REALIZED THAT MAIL WAS NOTIFIED TODAY.
For past 9 days - there was no message or call from shopperstop for not able to process my order on-time.

The thing that piss me off the most is fooling customer over online shopping site saying it is available although it is NOT available in reality. I will definitely share my this experience with details for other customers on social network to make them aware as i do feel that others should not feel same as what i feel today as been cheated.

This is not my first order thru shopperstop online portal, i had ordered some brand of glasses in month of feb and even that was been delivered VERY LATE. I was the one who follow-up with my order and had no proper tracking service from your end. Seriously it is very disappointment to experience with world-class brand name 'SHOPPERSSTOP' !!!

Regards,
Sameer

Its my birthday tomorrow so I had gone to buy clothes and also my mom decided to buy me a present. So I purchased a diamond nose ring from Shopper's Stop in Bandra on Linking Road on 13/07/2012 at 8.25 p.m for Rs. 7115. I gave the cashier 100 rupees bundle (10,000 cash). I thought they have that machine to count it. Instead he divided the money and gave some to another cashier to count. One of them counted 60 notes and other counted 39, which came upto 9,900. I doubted it and asked him to count again but then I thought maybe my mother might have removed a note from the bundle. He asked me to pay 15 rupees for which I gave him 20 bucks and he returned 5. Then he gave me my Balance back which I counted there and it was 2300. But I had a doubt that he has cheated me. Since there were other customers in line behind me I moved out of the cash counter where the salesman gave me the certificate for the diamond. There i took his calculator and verified the amount. The difference of 9,900 and 7,100 came to 2,800 and the cashier had given me only 2,300. So I rushed back to the cashier and asked him. He said he had given me the money back after taking 71 notes. Both the cashiers seemed reluctant to admit anything. And he also made a mistake in typing the amount on the bill. I gave him Rs. 10,000 which according to their counting was 9,900 and 20 rupees on top. He entered only Rs. 7,120 on the bill and balance was 5. The Manager Ms. Meenakshi Gupta was called to check their money and tallied it to what was fed on the computer. Seriously a brainless woman. When the cashiers have not mentioned receiving Rs.10,000 and returning balance of Rs. 2,800 which was visibly a fraud done by the cashiers when they entered amount as 7,120 and balance Rs. 5 which was present on the bill. How could she find a mistake in the cash present in their drawers. They might have hidden it somewhere else. Instead of helping us she behaved very rudely with my mother and waws very arrogant. She was adamant that her cashiers were innocent and refused to be of any help. I asked her to check the CCTV footage and she agreed to go tthough it. When we saw the footage we saw that there were more than 10 people behind the counter when my transaction was going on so it was very difficult to make out where the money was hid or exchanged to someone else. After that she told me that she has done all that she could do and she started lecturing my mother to go home and relax and that we should ask ourselves where we kept the money. All this time we were talking to her politely and she was the one teaching us what to do. I don't understand how people can behave like this. I mean I also belong to a middle class family just like them. Its not that we are not taking any lesser pains to earn this money and these people behave so indifferently, like if they rob Rs. 500 from us and it won't make a difference to us just because we are shopping at such a place. I strongly feel that these people should be dragged to court and taught a lesson. But being in a middle class family with old parents who just can say " jaane do beta hum kya kar sakte hai...court ke chakkar kaun lagayega" Now I am a student I cannot afford to sue such people. But I strongly feel some action should be taken against these frauds. I will make sure these frauds are exposed someday.

And most importantly please beware people when you are dealing with large sums of cash with such people at this Shopper's stop. We cannot outsmart these experts but all we can do is try our best to avoid such things and give them a chance to rob us. Please count your money properly before given them and after receiving your balance before you leave the counter as these people are experts in such kind of robberies.

hi,
i have placed an order with shoppers stop on 19th april 2012 and explained them in detail about my situation that there wont be anyone in the country after after 9th may 2012. but still i didnt receive anything. but the product was dispatched on 24th april 2012. i called them 2 times with the response wait 2 more days. i even mailed them to cancel the product. but nothing happened. pls help me out as im running out of time. my order number is #3320809 ordered on 24th april 2012 and this one #3350025 on 7th may 2012. either deliver the product or cancel the order and pls let me know if its cancelled so that i can order with some other site.

Hello Sir

I bought a LeeCooper casual shoe for my father from the Shopper's Stop @ City Center (Salt lake,kolkata ) last month. To my surprise the elastic of one shoe tore with using the shoe for about a week.I went to the Shopper's Stop to show them the shoe as I just had bought it and it broke. They told that its a manufacturing defect and needs to be stitched/mended. Here My concern is , if its a manufacturing defect than the shoe must be replaced rather than stitched. I have deposited the shoe at Shoppers Stop customer service desk.

Now I have communicated with MBfootwears , they confirmed that they haven't received anything from Shopper's Stop, City Center, Kolkata .

I would appreciate if you look into the matter and update ASAP , its been almost 12 days I am yet awaiting the response from the Shopper's Stop.

Thanks
Sanjib Dey

Hi I had purchased for 4 items, but they had billed me for total 5 items (Rs. 499 exta) for item which i didnt purchased. Luckily I had noticed this before exiting the counter, and escalted the issue. Then their store manager approached me after 30 mins with an appology and he offered me a refund of Rs. 500 via Shoppers Stop Voucher. They had claimed Rs. 499 extra fom me by fradulent means and was offering a refund which doesnt serve my purpose. I am not sure with how many customers they are doing similar FRAUD and howmany of them checks the invoice after billing.

PF not received yet
Dear Sir,

This is regarding my PF Amount. Pls find the PF details from below:-

Name:-Rahul Saxena.

PF Account No:- MH/KDV/13484/15620

Form Enclosures:- Form 19, 10C


My Employeer have submitted the above PF forms on 10th Dec'2010 at Kandivali EPFO. But till date I have not received my PF amount. and there is no any site to check online claim status.

I tried to call at landine nos of PF Kandivali ( Mumbai) office but no response from there as nobody is lifting the call.

So requested you to pls look into this matter & let me know My PF Amount Status..

Waiting for your reply..

Thanks

RAHUL SAXENA.

[protected]@rediffmail.com

I purchased 10 items out of which 9 were delivered from the counter after payment. However at that point of time I did not notice it. I came to know about it only next day when I opened the carry bag. I am pretty much convinced on my part that it did not get lost on the way. I called up customer care several times only to listen that they'd call me back with the update, which they never did.
Here is the detail of the transaction:

Cash Memo# 9967
Store ID: 115
Cashier:
Register: 011
Date: 1st Match 2012
Time: 19:52


Detail of the missing Item

Description: Lady's lather belt.
Color: Brown.
Price: Rs 599
Item no:[protected]
I am disappointed about the state of the affairs to say the least.

Money till date not refunded back after the cancellation of the order.


Details of the order and the cancellation mail is pasted bellow.





On Tue, 07 Feb 2012 18:16:17 +0530 wrote
>Dear sadananda mishra,

This Electronic Notification confirms the cancellation of the following item(s) order from your:



Order Number : 3177009



Order Date :30-Jan-2012 7:26:37 PM IST



Cancellation Date :7-Feb-2012 2:58:24 PM IST



Cancellation Reason :Item not available





We are sorry that we have to cancel these items as these items were not in stock, or were not in a condition

to be shipped to you. We took a longer time as we tried to arrange for these items from our stores in other

cities but unfortunately this too did not work out.



Following are the details of the item(s) cancelled:



================================================================================...⇄

Qty Ordered Product Ordered Unit Price Rs Amount Cancelled in Rs Qty Cancelled

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

1 Mustang Mens Shirt 599.00 599.00 1

================================================================================...⇄



Shoppers Stop is committed to your satisfaction.

If you have any queries about your order please contact our Customer Care

Department at (+[protected] <[protected] > between 9AM to 9PM or e-mail us at [protected]@shoppersstop.com





In the unlikely event that any complaint/queries pertaining to your online order on shoppersstop.com is not

addressed/Resolved satisfactorily within a reasonable period, please write to

Minaz Sajan,

Customer Care Associate & Deputy Manager, E-commerce at minaz.[protected]@shoppersstop.com





Thank you for shopping at www.shoppersstop.com.We value your business. Hope you enjoy shopping with us.



Kind Regards,

Shoppersstop.com Team

I made a purchase of one trouser at Shopper Stop in Kormanagala, Bangalore.
Later I gave it for alteration at same place as well. But somehow I lost the payment and alteration receipt for the same.

Now its been more than 15 days and they are yet to produce the trouser. Everytime I go, they make me wait for long hours and are not even serious towards this problem. The worst part is they keep on making different excuses everytime.

If someone takes back the trouser after alteration, they keep record of all the receipts. But in my case, they are not even producing the returned alteration receipt.

I look forward for your assistance.

Show room:
Shoppers Stop
No. 2, Salarpuria Tower, Next To Forum Mall, Koramangala Industrial Layout, Adugodi, Bangalore - 560030

My contact detail:
Aditya Vaish: [protected]

This to bring to your notice that I had bought my RED TAPE shoes from your Pune store. The quality of the shoes was so bad that it had to be replaced and a CREDIT NOTE was given instead. I bought my shoes of ARROW from your R-City Mall Ghatkoper today. When i returned back home it turned out that the shoe lace was turned out to be damaged.
I stay at thane. Its been such a bitter experience.
I guess that shoppers stop doesn't value its customers and their time. Its been such a horrible experience.

Kindly revert back stating that what corrective action you all shall take else will have to approach consumer court/ forum.

Red Tape:
first citizen no. : [protected]
trx no. 1246107
DOP 16/ 08/11
SKU: 6173082
Price: Rs 2595/-


Arrow:
First Citizen No.: [protected]
cash memo: 2389
register: 003
DOP: 27/01/12

Shoppers Stop - Hosur/Adugodi Road
22/Jan/2012 -

I finished my shopping at 3PM on the 22nd of Jan and went with the trousers for alteration. I was handed over a slip and was asked to come after 7:30PM. When i reached there at about 7:45, i produced the slip to the representative there and he wasnt even bothered. I called out a couple of time but the rep turned a blind eye. there were a lot of people waiting and looked like the vendor had some problems. I waited for about an hour and then i lost my cool. i had no answer, no status, the rep had no manners and i had my 1 year old kid and my wife in the car waiting for me. at about 9PM i got to know that it was not done and that i had to come back at 9PM the next day for delivery. I asked for my stuff back so that i could get it done elsewhere which was also too late as it was 9PM and i wouldnt find anybody to do the alteration that day. this purchase was made for a specific reason and i now have nothing to wear for the occasion. My complaint to the floor manager turned out to be of no luck either. I was told that there was a mishap and one of the tailors did not turn up. If this was the case, a pro-active call or a simple yes or no from the representative at the time i walked in could have avoided all this negative experience that i went through and has left a bad taste in my mouth. I wasted 2 hours of my time, my money (5k) and have nothing proper to wear for the occasion. I am throwing away the membership card as it makes no sense at all keeping it and will never ever buy from Shoppers Stop ever again.

I have ordered a "Jack and Jones Mens Cardigan with Hood" sweat shirt via online shopping from shoppersstop.com.
Item Number:6494210_9308 (A sky blue sweat shirt) order # 3128457 placed on date[protected].
But I have received totally a different pattern of sweat shirt (Totally different in pattern & different color).
After that I mailed them to exchange with the same which I had the ordered, But as per them they don't have the pick-up service to shipping address (Noida).
I have called them several times but their response was quite ignorant, Till two weeks they were telling that they have placed the request of pick-up and it is pending with the logistic team.
Till two weeks I was assured by the representative from Customer Service that they will arrange the pick-back asap.
After almost 20-22 days, they have just refused to pick-up the order back from the shipping address.
This was quite awkward to know that their logistic department can deliver the product to particular shipping address But refuse to Pick-up from the same shipping address.

And the representative of Customer Care on the other end only gives me one answer that "your complaint has been raised and some one from the complaints team will call you in 24 hours" which has not happened till date.

They are asking me to make them courier of the same order with my own expenses.
After experiencing such a poor service how could I sent back them the incorrect order that too on my own expenses.
I am attaching the screenshot of the kind of sweat shirt placed in order.
Please look into this.

Regards,
Ashish Gupta

My husband is a First Citizen member at Shoppers Stop and we mostly buy dresses from there. But, for jewelry, it was our first experience there. On 25th Dec 2011 (around 10 days back), we purchased a gold ring with diamond from Shoppers Stop, Inorbit Mall, Hyderabad. The price of the ring was around Rs18200 and after discount we got at Rs 13500. This jewelry belonged to Sparkles brand. On 5th day, the color of gold turned to white. So, on 1st Jan 2012, I went there and complained. The sales person was not ready to return and so the manager had to come forward. The manager said that gold cannot be white. Even if it had any defect, she had to follow the Sparkles (a contractor there) policy and so they cannot take back. They can exchange only and even in that case also they would give jewelry of the same brand. I said I dont want to get another jewelry of Sparkes as our experience was not good with that brand. I insisted to give me jewelry of Gilli brand as they had Gilli. The manager did not allow. After having so long discussion with manager, we had to finally return home with the jewelry we had bought. Sparkles seems to be great cheater; it does not sell genuine jewelry and Shoppers Stop seems to be channel partner with it. I am planning to go to Consumer Court as they have given me wrong jewelry having silver instead of gold. Even I checked online at Shoppers Stop website; it sells the same ring at Rs 12700 which I had bought after discount at Rs 13500.

Hi,

I am a regular customer of your store and have always been more than satisfied throughout my experience in all the aspects whether its staff dealing, courteousness’, promptness etc.

Unfortunately, this time around I have a very miserable experience to share with you.

It all started on 09/01/2011 when I did shopping for good amount of stuff as I was taking off for Singapore for some time due to my professional engagements. In the commodities I purchased was a black belt of Satya Paul.

I took off on 19th Jan and used the belt for 3-4 times when I discovered that the belt started cracking and breaking form the place where it is supposed to be buckled for tightness. I immediately stopped using it and kept it aside. Upon my return to India, due to lot of other important work, of course this small work got missed out of intimating this to you.

In the month of October, however, we decided to go to Big Bazaar at GIP, Noida for our regular grocery purchase and unfortunately, we got delayed and by that time your store was closed.

Again finally on 06/12/2011 we made it to your store and expressed and narrated the entire experience with your Customer Care executive, wish to place on record that the person was extremely courteous and proactive and helpful, his name is Vishal.

He assured us that he will get it replaced as I was not interested in repair as that would not have sustained for more than one or two usage of the belt and would have again broken, to which Vishal and the other CCE agreed upon.

He told that someone will contact me after a week, which did not happen. I received a call somewhere after 14 -15 days where it was expressed that the same cannot be replaced due to that fact that it’s quite some time now. I reiterated that its not delayed intentionally, its just that I was out of country, it got delayed and anyone who is normal, by looking at the belt can very easily comprehend and suggest that its not used for more than 3-4 times.

I gave them the option of either changing it or giving me a credit note for the same amount or a depreciated amount after deducting for 3-4 times usage to me, which was very patiently and friendly heard and assured upon that something will be done.

Again I received a call after 2 days outrageously denying to change or do anything, now this was shocking as its unlike Shopper's Stop style of dealing with their customers, guess it was the manage of Satya Paul.

I simply want to make it clear that I am a regular customer and have been enjoying your hospitality and services for some years now and so have been my friends, colleagues and relatives. I do not think that this experience of mine would be taken positively in the spirit of Shopper's Stop endeavor of customer satisfaction and delight. I presume for the first time I have written such a long history for any customer grievance related matter to a service industry establishment.

Now, I leave it up to you to resolve this matter amicably to my satisfaction, else I will be forced and compelled to take this to consumer forum and more damaging than that would be "Word of Mouth". Pls do not at all take this as a threat; it’s just a very modest and humble request for a solution in the form of replacement or a credit note of an equivalent value.

Looking forward for a prompt and best solution from you.

Do let me know for any more details on this.

Regards,
Rajiv Kumar
[protected]


PS: Details of Goods Acknowledgement Note:

No. 542 dated 06/12/2011.
Trx No 262/01, DOP 09/01/2011, Price 695/-, First Citizen No. [protected].

I bought a pair of sandals from Shoppers Stop for Rs. 900 and within 1 week the beads which were fitted on the top of the sandals came off. The company is not ready to get it replaced for me.

They will only service it and that too will take 21 working days. People cannot waste their time visiting the shop 2-3 times just for getting a pair of sandals repaired which couldn't even last properly for one week.

Hi,

I have placed an online order on Nov11th, 2011 on ShoppersStop. Order No-3086545 with Item Number- 5922638_9900. They provide me a tracking number- [protected] www.aramex.com and told that order will be delivered in 3-4 working days. But its been 3 weeks. i am calling them daily. They told first they delivered at wrong address and now they have lost an order. neither they are delivering it not they returning back. Please Help Me

I want compensation for it. Because i have already spent lots of money on calling them and placing that order..

Order Number Recipient Date Ordered
3086545 Heena Arora 2011/11/18 10:36 AM
Description Item Number Unit Cost Status Quantity Total Cost Tracking

Number
United Colors of Benetton Ladies Loose Printed T-Shirt 5922638_9900 Rs.538.51 Completed 1 Rs.538.51 [protected] www.aramex.com

Shipping Details Billing Details for all items
Delivered to: Heena Arora Billed to:Heena Arora
Delivery Address :
b-77, sector-5
Noida, 201301
Uttar pradesh, India
Billing Address :
b-77, sector-5
Noida, 201301
Uttar pradesh, IN India

Respested Sir/Madam,

I worked Shopper's stop for 2 years from September 2004 to August 2006, After I quit i have applied for Provident fund Settlement so many times, till now i have not recieved my PF settlement, Every time i visited to Shopper's stop met with BHR and told about it and they said it will get settled very soon but no use till now it is not settled yet. Could you please do the needful to get my settlement. For further assistance please contact to the below number.

Thanks & Regards,
Sarvar Hussain
[protected].