Submit a Complaint
Claimed

ShoppersStop.com Complaints & Reviews

www.shoppersstop.com
1.5
Updated: Dec 5, 2024
Complaints 724
Resolved
210
Unresolved
514
So far, so good. ShoppersStop.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShoppersStop.com will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to ShoppersStop.com

Having problems with ShoppersStop.com?

File a complaint and get it resolved by ShoppersStop.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
ShoppersStop.com

Recently resolved complaints

View all complaints

Most useful reviews

7
Order cancellation
6
Not refunding money in my bank account after returning the product
6
fake perfume sold

Featured stories

Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 30

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Durga.Prasad
from Adur, Kerala
Oct 28, 2015
Report
Copy

Item not delivered.

Address: Chennai, Tamil Nadu, 600089
Website: www.shoppersstop.com

I placed an order 22 days back. I am in Chennai. When I make calls to customer care, there are saying that my order was delivered in WestBengal. How these people are sending to West Bengal, if Chennai is in Tamilnadu? Worst service. Every time, they say they will resolve it in 24 hours. But they never....
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Gaurav9189
Oct 19, 2015
Report
Copy

Casio ladies watch with defects, denial of service

Address: Gurgaon, Haryana, 122015
Website: www.shoppersstop.com

Hi Team, This is to bring into your notice, with the highest priority, about the torturous customer experience we faced at MGF Gurgaon Mall outlet at Shopper Stop. We had purchased a Casio Ladies watch on 19th September 2015, which we realized had a minor glass defect (apparent scratch-like pattern) and thus came back with the product on 24th September 2015. We had complained about the issue to the customer care representative at...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
annu pathan
from Mumbai, Maharashtra
Oct 12, 2015
Report
Copy

Pf not received yet

Website: www.shoppersstop.com

Dear sir, hi MyEmployee Code: S40921, PFNo: MH/KDV/13484/33770, Employee Name: ANAS SHAMIM SIDDIQUE, EPSNo: MH/KDV/13484/33770, Father's/Husband's Name: SIDDIQUE SHAMIM my pf has not been received yet plss help it out its urgent mob no: [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sibu Varghese
Oct 9, 2015
Report
Copy

Product delivered is not as shown in website

Address: Mumbai City, Maharashtra
Website: www.shoppersstop.com

I placed an order for a watch on their website(http://www.shoppersstop.com/sonata-mens-digital-watch-super-fibre-ocean-...⇄ and I received a different product than shown. I wrote to the customer support with the image of the product i saw and they say that the product is same and they cannot help! II have attached the pic of product Ireceived. Please compare and see that LCD is black, body is dark silver and buttons are...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sneha gaonkar
from Nashik, Maharashtra
Oct 4, 2015
Report
Copy

Refund of 1690 pending since April

Address: Pune, Maharashtra
Website: www.shoppersstop.com

I had ordered pair of shoes worth Rs 1690 from shoppers stop through online transaction. Mode of payment was 1190 through credit card and and 500 through gift voucher. With a few days I returned the product but my refund has not been initiated since then. Since April 2015 I am following up with shoppers stop customer care through calls and mail. But there is no response...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
niti seth
from Noida, Uttar Pradesh
Sep 24, 2015
Report
Copy

Malfunctioned Watch

Address: Ghaziabad, Uttar Pradesh

I had purchased an ESPRIT watch from Shoppers Stop Outlet at Shipra Mall Ghaziabad. Within few days the time of the watch started to move back gain and again. On 20th Sep, I visited the Shoppers stop outlet and asked them to either replace the watch with new one or refund the amount as it is not acceptable that a branded watch will stop working within a month of its purchase. The flooe manager said that as per the rule, we need to send...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
priyamgandhi29
from Mumbai, Maharashtra
Sep 23, 2015
Report
Copy

Frequent Order Cancellation

Address: Mumbai City, Maharashtra
Website: www.shoppersstop.com/

Order No.[protected] Order Partially cancelled on 29/06/15 Order No. 7577791- Order Cancelled on 11/09/15 Consumers beware this company does not know the status of its inventory before you place an order. The above two orders were cancelled in a span of 3 months. I have shopped thrice with Shoppers and as you see I had to face the inconvenience of order cancellations twice. Needless to say, the refund process is extremely painful. They...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
sanss58
from Mumbai, Maharashtra
Sep 13, 2015
Report
Copy

Discount amount not being credited

Address: Mumbai City, Maharashtra

I made 2 online purchases in April 2015, under order number 6958081 and 6958264, However I could book the 20 % discount (T20) only on one order, as I missed to put the code in the second order. I had already made the online payment for both the orders, However, the discount amount for the T20 discount and the extra 10 % discount for purchases of more than 1500, which I have done and for which I am eligible is not being paid by Shopperstop.com Inspite,...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
VishakhaJ
from Mumbai, Maharashtra
Sep 7, 2015
Report
Copy

No full and final settlement after Resignation.

Address: Mumbai City, Maharashtra

My Name is Mrs. Vishakha Suhas Jagtap. I was a employee of Shoppers Stop, Vashi. After my pregnancy I Resigned from the company in year 2010. But still the company not provided my pregnancy period salary and full and final settlement. Many times I visited to HR person, but they are keeping me on hold and saying after six month you will get. But not around five years gone still the settlement not happened....
Helpful
1 other people found this review helpful
1 found this helpful
3 Comments
Report
Copy
C
chanchal011
from Rawatbhata, Rajasthan
Sep 7, 2015
Report
Copy

Order has been cancelled by company & not refunding money

Address: Jaipur, Rajasthan

Company is not refunding money & I want money with Interest & Apology Letter Details of your Order Order No.: 7259716 Date & Time: 11 July 2015 10:50:00 IST Qty Product Unit Price in Rs Amount in Rs 1 WOODLAND - Mens Black Leather Smart Formal Slipon Shoe BLACK Rs.2695.50 Rs.2695.50 Subtotal: 2695.50 Shipping:0.00 Service Tax: 0.00 Discount: -269.55 Amount paid by Credit/Debit card : 2425.95 ...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nhattwal
Sep 7, 2015
Report
Copy

Refund Amount not Processed though they Product has been returned to them 2 Months Ago

Address: Bangalore, Karnataka

Shoppers Stop - No Refund even after 2 Months Purchased Duke-Mens Short Sleeves Slim Fit Solid Polo T-Shirt LEMON worth 542.50 and Duke-Mens Short Sleeves Slim Fit Stripe Polo T-Shirt Navy worth 521.50 on 15th July 2015 via Order 7293397, by paying 360/- via Credit Card and the rest 704/- via Gift Card. However, on 22nd July 2015 without my knowledge one of the Item ordered Duke-Mens Short Sleeves Slim Fit Stripe Polo T-Shirt Navy...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Pia123
Aug 18, 2015
Report
Copy

Refund money not provided

Address: Bangalore, Karnataka

I bought a makeup foundation from shoppersstop.com. When I opened the package what I see is damaged product which is half emptied by some body looks used. When I raised complaint customer care agreed to return/refund my money. Its been more than 3 months now and nobday is responding to my emails/calls. I advice not to buy from this website. though they are big brand but customer care is pathetic.. Regards,...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ahmad Kaleem Khan
from Noida, Uttar Pradesh
Aug 10, 2015
Report
Copy

PF Not Recevied

Address: New Delhi, Delhi

PF not received yet Dear Sir, This is regarding my PF Amount. Pls find the PF details from below:- Name:-Ahmad Kaleem Khan E code 9373 Form Enclosures:- Form 19, 10C My Employeer have submitted the above PF forms on 15th May'2015 at Kandivali EPFO. But till date I have not received my PF amount. and there is no any site to check online claim status. I tried to call at landine nos of PF Kandivali ( Mumbai) office but no...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
aishi092
from Kolkata, West Bengal
Jul 23, 2015
Report
Copy

Customer service is not providing proper information regarding my order

Address: Kolkata, West Bengal

I have ordered a jacket from shoppers stop website on 19th July. I'm not registered on the site and ordered as a guest. Till date, 23rd July, the order status is same from the first day, saying 'product is billed & shipped'. I called the customer service and they provide no information at all, only says that it would take time to my pin code, which is of west bengal and my product is yet to be go through some kind of inspection....
Helpful
Found this helpful?
Write a comment
Report
Copy
B
bhairavi kedari
from Bengaluru, Karnataka
Jul 20, 2015
Report
Copy

Overcharged me on lakme eyeliner

Address: Pune, Maharashtra

I just brought a LAKME ABSOLUTE SHINE LINE eyeliner from your outlet in seasons mall, pune...but when i came home and checked the price online it said 269and they charged me 375 almost 100 bucks more...i am totally dissapointed!!! I thought lakme has better service n products than maybelline or colourbar ...i really feel cheated! i want my loss to be compensated.
my bill details are as follows:
cash memo:5704
store; 00183br...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
rishabh31
Jul 6, 2015
Report
Copy

Product not delivered and Money not refunded

Address: New Delhi, Delhi

Hi, I Placed an order with shopper stop on 25th June 2015. i was supposed to get the order in 5-8 working days .But when i called the shopper stop after 8 working days the shopper stop executive said that the order was rejected by me at my house, but it does not make sense because i paid the amount through net banking so why will i refuse to take the order. When i called the shopper stop for the second time the executive said shopper...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Bangalore Homes
from Bengaluru, Karnataka
Jul 2, 2015
Report
Copy

Received defective Item twice and no proper response for replacement.

Address: Mumbai City, Maharashtra

Order No:7126191 Order Date:09 Jun 15 Invoice No:[protected] Customer Name: Abhilash Lazarus. SKU No: 6866283 Iteam: Rayban Unisex Sunglasses - Wayfarers (rb2132 size 55). Purchased this Item on Cash On Delivery (COD) Item Cost Rs. 8999/- Fathers Day discount coupen Rs.1807/- I paid --Rs. 7192/- Received on 16 Jun 2015, I found its not new piece 1. It is having scratches.If it is New The glasses themselves usually have...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Drlalit
from Mumbai, Maharashtra
Jun 30, 2015
Report
Copy

Citibank card fraud

Address: New Delhi, Delhi

After my shopping at shoppers stop as I was leaving the counter, a man approached me and said that the first citizen card that I am holding is a gold card and he will replace it with a platinum card. He took my credentials and made me sign a few papers. Only when the next day I received a call from Citibank that I realised that the form was for a credit card. Citibank people have been harassing me ever since. I stay away from credit cards...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Samuvel Khaparde
from Mumbai, Maharashtra
Jun 13, 2015
Resolved
Report
Copy
Resolved

Blackberry's tored trousers

Address: Mumbai City, Maharashtra

I purchased 3 blackberry trousers from shopper stop malad, mumbai on 15th march. 10-15 days back when i was wearing one of the trousers i realized that the fabric is peeled off. It seems the damage has happened due to the metallic emblem of blackberry. I went to shopper stop with the complaint, they just say it didn't happen because of that and that replacement is not possible. Attitude of the customer service person was like we had damaged...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
rsrawat_87
from Saharsa, Bihar
May 23, 2015
Resolved
Report
Copy
Resolved

Bad service, product useless but no exchange

Address: Ghaziabad, Uttar Pradesh

Really disappointed service and behavior from shoppers stop, I really didn't think this type or service friends. I bought a homemade brand STOP formal trouser from shipra mall shoppers stop on last Saturday, wore it just for a day in last Monday, when washed on Tuesday the complete front side of pant faded and some white spots came, then today I went for exchange it from store, all the members said that they couldn't able to see any white...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Pink Culture
1.7
(6)
Nexa Fab
1
(3)
Rimyrah.com
1.6
(40)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR