ShoppersStop.com Complaints & Reviews

Hi,

This is with reference to my experience with Shopper's Shop, Vashi (Inorbit Mall) today post my bill payment.(Bill No: 3459).The security guard at the exit door stopped my wife and me, as we were leaving the store, because of a beep signal. Without any further explanation , our shopping bag was taken and the lady security(TOPS) at the luggage counter as well as the security guard started searching through our articles, At a point they even dumped my expensive Polo Tshirts and other items on the floor while other customer , who had walked in were shouting at the TOPS security to stop this and start collecting their luggage bags. There were around 20-30 other onlookers along with one of my neighbours who were watching this ruckus. People were staring at us as if we had done some shoplifting. Inspite of asking both the TOPS Security guards to give us an explanation as to what was going on, they chose to be very impolite and didn't acknowledge our questions and made us look like some unrespectable people standing there.There was no sense of politeness in them.

Let me bring to your notice that I was very badly humiliated and my dignity was under question. It felt very embarassing to be looked at by other people with suspicious eyes for something we didnt even do.
We even asked for a store manager who could take our complaint, but he wasn't available. We found out later that their cashier(on the ground floor) had out of error forgotten to remove the tag from one of the items.

Tell me if it was our fault!! I am extremely upset with the kind of treatment we received today. I am sure they could have handled it in a much professional and human way. They could have taken the bag and told us politely that there was some problem and we should go to the cashier. Why were we being treated like that!! Today after I came home, my neighbour even asked me what I had done wrong at the store....

I have been a loyal Gold customer since the last 10 years.or should I say ever since Shoppers Stop was introduced in Pune(You may check my history ).Never have I faced such impolite and insulting treatment from anyone .

This is not just one issue , the second issue(of a much lesser intensity) is that I have been over and over again been asking for my renewed membership card. I even updated my address with you all 1 year back and still today I hear that my card is still in Pune. Being a Gold member I have many times asked for a parking sticker,which I NEVER got.


Ofcourse these are the smaller of the issues, but what happened yesterday(4th October at around 9 pm) was beyond my imagination. I cannot believe this is how my wife and I were treated.


I can only say that this would be the last time I will ever shop with your chain and ensure that my friends know the ordeal I went through ,today.


I am hereby asking for a compensation for the humiliation and embarrasment that we were subjected to by their Security persons today, in front of all other customers present at the store.Not once did the supervisors on the floor go and question those security people. The way we were insulted in front of so many people, similarly they should apologise in infront of the whole store.

Hi,

Please go through the email that I have copy and pasted from the original email. I have ordered a product through online from shopper stop but no communication has been made to me regarding the delivery...........

From: Abhishek Chatterjee <[protected]@yahoo.com>
To: Shoppers' Stop eStore <[protected]@shoppersstop.com>
Cc: "vikrant.[protected]@shoppersstop.com" <vikrant.[protected]@shoppersstop.com>
Sent: Friday, September 16, 2011 7:10 PM
Subject: Re: [Order #2953545] Your Shipment Tracking Number::urgent



Hi,

Please update me the status.


Regards
Abhishek Chatterjee

From: Abhishek Chatterjee <[protected]@yahoo.com>
To: Shoppers' Stop eStore <[protected]@shoppersstop.com>
Cc: "vikrant.[protected]@shoppersstop.com" <vikrant.[protected]@shoppersstop.com>
Sent: Tuesday, September 13, 2011 2:38 PM
Subject: Re: [Order #2953545] Your Shipment Tracking Number::urgent

Hi,

Please let me know the status of the order . If you are unable to provide the shipping then I am sorry to write you that this is worst customer service that I have ever seen. There are many purchases that I have made online from other websites in recent past and I have received the orders within the TAT .

Vikrant:- I am sorry to write you that this is one of the longest shipment that I have seen. In near future I will think twice about purchasing the product through online from [protected]@shopperstop.

Please let me know when can I expect to get the order or else please refund the money.


Regards
Abhishek Chatterjee

From: Shoppers' Stop eStore <[protected]@shoppersstop.com>
To: Abhishek Chatterjee <[protected]@yahoo.com>
Sent: Thursday, September 1, 2011 7:48 PM
Subject: RE: [Order #2953545] Your Shipment Tracking Number::urgent



Dear Abhishek,

We sincerely apologies for the inconvenience caused to you.

We would like to inform you that this particular shipment has been RTO and we would also like to inform you that we have instructed our concern department that as we received the shipment we will resend it as soon as possible.

In case of any further assistance please feel free to write back to us.

Thanks and Regards,

Shoppersstop.com Team

________________________________________
From: Abhishek Chatterjee [[protected]@yahoo.com]
Sent: Monday, August 29, 2011 8:20 PM
To: Shoppers' Stop eStore
Cc: Vikrant Bhandari
Subject: Fw: [Order #2953545] Your Shipment Tracking Number::urgent

Hi,

I am yet to get the delivery. Please do the needful.

The shipping address as I have mentioned while ordering this product ;

Payel Dutta
C/O : Shyamal Dutta
Ghoklajote, Patharghata Road,
P.O:- Matigara, Dist:- Darjeeling
Pin:- 734010.
Phone no#:- [protected]

Please refer to the Blue Dart tracking TAB attachment as it is mentioned wrong address/ incorrect address. Please do the needful.

Regards
Abhishek Chatterjee
[protected]

----- Forwarded Message -----
From: Abhishek Chatterjee <[protected]@yahoo.com>
To: "[protected]@shoppersstop.com" <[protected]@shoppersstop.com>
Sent: Friday, August 26, 2011 7:40 AM
Subject: Re: [Order #2953545] Your Shipment Tracking Number

Hi,

Please be informed that the status of the courier of the ordered product is attached as a screen shot.


Regards
Abhishek Chatterjee
[protected]

----- Original Message -----
From: "[protected]@shoppersstop.com" <[protected]@shoppersstop.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Cc:
Sent: Tuesday, August 23, 2011 11:25 AM
Subject: [Order #2953545] Your Shipment Tracking Number

Dear Abhishek Chatterjee ,

A tracking number has been assigned to your recent shipment.You will be able to track your shipment after 12 hours.

Please save it for future reference .

Here are the details of the package:
====================================================================

Order Date: 13-Aug-2011 11:58:18 PM IST
Shipment Method: Regular_all_over_India
Tracking Number: [protected] www.bluedart.com
Order Confirmation Number: 2953545

Deliver To:
Payel Dutta
C/O Shyamal Dutta
Ghokla jote, Patharghata road,P.O:- Matigara, Dist:- darjeeling
Matagara WEST BENGAL IN 734010
[protected]

Qty Item(SKU)
[protected][protected][protected][protected]
1 I Jeanswear Ladies Spring Top[protected]

====================================================================

Note: We will inform you as and when we ship the remaining unshipped items, if any.

For shipments sent by courier anywhere in India(except Uttar Pradesh and west Bengal),
please allow 2-3 days for delivery.
For shipments sent by courier to Uttar Pradesh and West Bengal, please allow 6-8 days for Delivery.


We hope you enjoy shopping with us.

Kind Regards,
shoppersstop.com Team

ShoppersStop is committed to your satisfaction.If you have a question about your order
please contact us at our customer care number (+[protected] between 9:00am and
9:00pm or you may email us at [protected]@shoppersstop.com<mailto:[protected]@shoppersstop.com>.

I have odered a red tape shoes via shoppersstop online services with order no:2951785 dated[protected] . I have paid the amount for it using my punjab national bank debit card. I paid an amount of Rs.1097.50 .But the order has been cancelled by shoppers stop due to the lack of product in their inventory. The problem is that even after more than one month the amount has not been given to me. I have contacted the shoppers stop customer care more than 5 times and yet there is no measures taken from their side. Every time i call they say the amount will be given to you and you have to contact the bank. and i contacted my bank and the said that they are helpless in this case.And they told me that the amount will be added to my account as soon as the shopers stop pay them and to contact shoppers stop. Now what can i do , and that is why i am posting a complaint. I request your quick attention to this case

I made three orders (2995081, 2758953) separately in www.shoppersstop.com. After 10 days, i received an email that these orders were cancelled due to lack of stock. I didnt understand why they list products which are not availabl with them
I placed a third order[protected]. I called them after 2 days to enquire and they said they cannot confirm whether it is available or not and it take 5 days to confirm.
I was really amazed by their ignorance of how much the online shopping has improved in India. Worst of all the customer care executive didnt even regret or apologize for cancelling my orders.
I lost my valuable time in selecting and placing the orders and still i didnt know whether or when i will receive my money back.

So, please never place on order with shoppersstop.com.
This is my worst online shopping experience so far.

I visited Shopper's Stop, Malad W, Mumbai on the 31st Aug 2011.
Had left my mobile phone in the Home Centre section (3rd floor) on the seats of the foot massaging machines, near the cash counter at around 2215 hrs, when the store was closing. There were no other customers around that place then.
When I realised this, went back to the same place at 2245. The phone could not be traced by the security persons. When called was responding as switched off, which indicated that someone was in possession of the mobile phone.
Being a brand name as Shopper's stop, I am just hoping that I can get my phone back.

Sona Mukherjee

The Shoppers Stop store at Kolkata's Forum Mall is forcing customers to "buy" plastic carry bags in the guise of green initiative as per the government's regulations.
They are not providing and other packaging material like paper/jute/cotton bags for the goods sold and are asking customers to buy plastic bags from them else carry the goods in their own hands.
the shop is obliged to provide packaging material as per law and their choice but they cannot shy away from their responsibility and compell buyers to purchase plastic bags from them.
Also,I fail to understand this green initiative where sold plastic is better that free plastic?

Abhishek Murarka
[protected]

Hi,

I am Biswanath.I made two online orders in www.shoppersstop.com and they told this will be shipped in 2-3 days.On 4th day I called them up and they are saying that this product is out of stock so this will take 3 days minimum.Off course a product is subjected to availability but in that case why don't they mention in their catelog that product is out of stock.I cannot wait for indefinite time to get a shirt.
When I called the customer care and told my concern they gave me a silly solution saying that it can be cancelled anytime.They should know that product is ordered to procure not to play order n cancel game.

After that I made a cancellation yesterday and still they havenot cancelled the order and saying it will take 2 more days.So same story continues.
Please take action on this
My order ids are

2934001(cancellation requested)
2933849 (Order placed on 7th Aug 2011 and still not dispatched)

Dear Sir,

This is regarding my PF Amount. Pls find the PF details from below:-

Name:-Mrinal Kanti Mandal

PF Account No:- MH/KDV/13484/16563

Form Enclosures:- Form 19, 10C


My Employeer have submitted the above PF forms on 14th FEB'11 at Kandivali EPFO. But till date I have not received my PF amount. and there is no any site to check online claim status.

I tried to call at landine nos of PF Kandivali ( Mumbai) office but no response from there as nobody is lifting the call.

So requested you to pls look into this matter & let me know My PF Amount Status..

Waiting for your reply..

Thanks

Mrinal Kanti Mandal

RES SIR/MAM,
EARLIER I WAS EMPLOYEE OF SHOPPERS STOP.I HAD LEFT SHOPPERS STOP JULY 2010.I HAVE ALREADY FILL P.F FORM AND SUBMITTED IN OFFICE.MY P.F NO IS MH/13484/15400 .STILL I AM WAITING FOR MY P.F MONEY.PLS DO THE NEED FUL.
THANKS & REGARDS,
HIMANSHU DUBEY
GURGAON

Hi,

On 22nd Apr 11, me and my wife went to Pacific Mall, Tagore Garden, and bought some stuff, one of which was a scarf bought for Rs 400.00. At around 8:15 PM we reached Shopperstop Rajori Garden, and as usual, we submitted our bag with the baggage counter to a lady employee from Shoper Stop, which had three products that we bought from Pacific Mall along with the bill.

When we got back after approx an hour, and picked up our bag, we got surpride of our life, knowing that the scarf in tha bag was not there. It was aparent that it was picked by one of their staff. When we raised it with their security, we were to told to go home as security wanted to check this on vedio tape and confirm the next day. Next day we got a call from Mr Pradeep from Shoper Stop Rajori Garden, that did not find anything. Even after taking the photocopy of the bill, S Stop sercurity did not agree that it was picked by one of their staff, and completely shrugged our complaint away. This was not just the loss of Rs 400 but also breach of trust with which customers give their belonging away at the baggage counter. I'm not sure where to raise this, hence registering my grief at this site.

Rgds...Amit Sharma
amit.[protected]@gmail.com

Dear sir/mam

i Srinath.M working in shopperstop crosswordfranchise,i was applied for my Pf 7 months back still i doesn,t get my pf .

My pf # is MH/KDV/13484/16854 Kindly do the needful as earliest.

mailid -srinath.m.[protected]@ril.com

Hi Sir/Ma'am,

I bought the glares(sunglasses) of rupees 8000 of D&G brand from Shopper Stop Lucknow and after a month we found the bubbles coming on the glasses of the glares, as it was in warranty period we contacted the shoppers stop on 5th feb 2011 and they gave us a receipt with no 1638, when we handed them the defective glares for repair on the same day. They gave us the time period of 36 days which kept on increasing. We asked them for a replacement or a credit note but they just refused and we still dont have the sunglasses.

So we require your extended support to get our problem resolved, Waiting for your support with anticipation.

Thanks And Regards,
Ashish Ahluwalia
[protected]

I placed an order with shoppersstop.com for 2333 inr. However, I was not at home when the package was being delivered and the guard at the apartment refused the package. this package tracking number is aramex [protected]. The package was therefire returned to shoppersstop with tracking number [protected] which recahe dthem on march 8th. today is mar 15th been a week and they have still nto refunded my money nor responded to my 6 or 7 emails. I am relaly disappointed. I will never shop with them and will do whatever it takes to get the refund they owe. In fact their online customer service is relaly bad. they do not respond to emails at all and then say we are unable to reach you by phone. why don;t they send emails - because i guess they feel it becomes a record for customer.

Better shop with futurebazaar and otehr sites where customer comes first.

Dear Concerned,

I refer to my online order:-

Order Number Date Ordered
2798825 2011/03/05 03:27 PM

Product Description Item Number Unit Cost Status Qty. Total Cost (after rebate)
Red Tape Formal Footwear 5366848_9126 Rs.2195.00 Confirmed 1 Rs.1317.00

I was being told the product generally get delivered in 3 working days although in unique cases a maximum of 7 days.

Now when I called today to expedite the case I was being told that the product is not available hence I should choose either a different product, which when I go to their website was posted up for sale at a higher rate. Now what I felt is that when they saw the demand of the product they go on to hold that product by thinking to sell it a high rate.

Now in this scenario I felt cheated, when all other websites like futurebazaar.com, yebhi.com or homeshop18.com do send the product in 2-3 days.

Request you to please help me out on this.

Thanking you,
Sanjib

My daughter and her friend went to Shopper Stop, Wakdewadi, Pune Branch yesterday 5 March 2011. They parked their three month old AVEO at around 11AM in the car park. The attendent was so rude that instaed of helping the women to park the car was abusive and rude. They parked the car in the paid car park and then shopped for almost 5 hours at the store.
When they came back to the car park after shopping they found one wheel fully flat and other three tire almost made flat. With the help of some local guy they paid huge money to get the fully flat tire changed so that they could drive home. Today when i was this tire the rude attendent had shoved sticks and loosned the valve fully due to which th tire was fully flat. Well mI am sure if the women had been more late they would have been physically asualted. this is after the store charges heavy parking fees.
CITIZENS AND SPECIALLY WOMEN PLEASE AVOID THIS SHOPPER STORE BRANCH UNLESS YOU WISH TO BECOME A VICTIM ONE DAY OF THE LUST OF SHOPPER STOP SECUIRYT STAFF..

Hi,

I ordered for a gift through shopper stop online shopping (Order Number 2768937, dated 9th Feb 2011). It was not delivered. When I checked with them, they are now saying that the stuff I ordered is not available with them. They didn't even bothered to inform me that they cannot find what I ordered. If it was in their online catalogue, why was it not delivered. They have already deducted the amount from my credit card.

This is serious breach of trust. As it was a gift for special occassion and date. I informed the recepient that they will be receiving a surprise gift from me, and this is the suprise I got from shoppers stop.

What can I do further so that shopper stop should behave more maturely in future.

In continuation of my previous compliant against Shopper's Stop from where I had purchased my Espirit wrist watch, I would like to share that after keeping my faulty watch for three days in observation this is what Manoranjan Das, Retail OPeration Manager, Ravi Kumar, Department Manager has to say:
"The watch is functioning properly, come and collect it".

This watch which I had purchased from Shoppers Stop stops after every 5 hours and functions only when you change the time of the watch. Now the customer care guys of this shop are saying that it has not stopped even for while when it was in observation in the store. Plz advise what can I do in a situation like this. I feel helpless and will never puchase anything from Shoppers Stop Hyderabad that is in Inorbit mall as it is run by a bunch of frauds and cheats and will advice you to stop purchasing anything expensive from the place. You could be the next one.

Regards,
A Kumar
Contact no: [protected]

Dear Sir,

i m having 3 gift vouchers no.[protected] of rs. 500/- & no.[protected] and[protected] of rs. 1000/- respectively. the vouchers are of issue date 24th feb. 2007, which was gifted to me from our company Shriram Chits. Sir as we r not having any outlets of the same at nagpur they got lapsed. Hence, looking to the facts tht u already have received the amount for the things tht havent been brought from yur place i request u too plz look into this matter and plz do renew the same in the current date.

looking forward for positive reply from u.

rgrds,
Tarun Lohani.

I purchased sunglasses from shoppers stop at 14-august-2009,they provide me one year warranty on that product but when i went their for service within warranty period they assured me to provide service within 30 days but now they have taken too much of time near about 54 days to provide service and now they are saying that the service which you want is not applicable after so much time taken .......they simply ignoring to provide service ....please help me out....my contact no. is [protected],[protected]...


from:-
MANISH KUMAR SINGH

Dear Sir/Madam,
I have shopped on Shoppers Stop online shopping for a Ray-Ban sunglasses (worth Rs. 3999), where the catalogue says a Free gift (wrist watch) will be delivered on all orders made on Ray-Ban products. But the consignment doesnt contain any free gift. when reached out to customer care, they instructed me to write an email to [protected]@shoppersstop.com. but i have not got any response from them, and customer care says to contact concerned department.

So, I would like to register a complaint aginst Shoppersstop online shopping.

Many Thanks,
Jeevan D