ShoppersStop.com Complaints & Reviews

i purchased some cloths from Shoppersstop.com my order number is 6342978.i file complaint for return of 2 of them. But even after 12 days no action has been taken.they are not serious about pickup. every time they say we will pick up in next 48 hrs.i want corrective action for this issue including an apology letter from there senior manger.

Shoppersstop online purchase is a Big Fraud Company. They have got details of my ATM card and credited amount but not deliverd my Ordered Material. However have even contacted Customer Care no proper response given. Planning to take legal Action against the company. I strongly recommend not to buy online on Shopperstop Website.

I had brought a IDEE glasses on 19th OCT'14 at Shoppers Stop, Kukkatpally Hyderabad. I have used it for 4 times totally from the day i have brought. The Frame is so hard to open and close from the first day. The seller said that's how it works. But on 3rd Nov'14 when i tried to open, the Right glass from the frame came out and i loose the control and got too much angry on the seller and also on the brand. I have recommended the same brand to one of my friend which remains as one of my mistakes. The seller isn't much talkative on this. Probably he would have know this Please make sure about the product and i want quick response on this

Dear sir, on 15 Sept 2014 I ordered a hand bag from shopperstop of amount Rs.699 & my order id is 6224432. I had done the payment through credit card. The order was cancelled from shoppersstop due to unavailability of the product. But till yet shoppersstop has not refunded my amount till yet. Already I complained & mailed to them still there is no response. The company is simply cheating the customers. Though the product was out of stock, but still order was being placed. This is the way ther providing the poor management I am requesti.g you to take proper action against it & refund the amount to my account. Regards SATYABRAT BARAL [protected]

Dear sir, I 've cancelled my order no 6224432 on 15/9/2014. But till yet my amount is not refunded.It's already 10 days past. I already complained many times to customer care of shopperstop, but there is no response. Pls do the needful & take proper action against it & refund my amount. Regards SATYABRAT BARAL

I bought a pair of puma shoes from Shopperstop.com in Thane. The shoes did not fit me properly. I requested a reverse pickup the next day I received the shoes as I was leaving country and the new pair would not have arrived on time. They told me the shoes will be picked up in 3-5 business days. It has now been more than 14 days and we have called them at least 10 times. The customer support department people keep saying sorry but nobody does anything about it. I really did not expect such low service from them. I am now worried if I would ever get my money back.

Hi I purchased a pair of jeans from shopperstop.com banking on the Shopperstop brand name. The jeans didnt fit and I requested for a reverse pick up and refund back as they didnt have another size - I was given a request no. and assured it would be picked up in 1-2 days - its been 14days+ and they STILL HAVE NOT BOTHERED TO PICK IT UP DESPITE 6+ TELEPHONIC REMINDERS AND MAILS again as I was expecting 2 packages - the courier person by mistake gave me another person's package - I called them back to inform about the mistake BUT AGAIN SHOPPERSSTOP IS LEAST BOTHERED ABOUT THIS MISTAKE OR THE FACT THAT SOMEONE ELSE PACKAGE HAS BEEN MISPLACED - ITS BEEN 14+ DAYS AND THIS TOO HAS NOT BEEN PICKED UP DESPITE SEVERAL REMINDERS TO THEM DO NOT BUY FROM SHOPPERSTOP ONLINE SITE - OTHER SITES LIKE MOMANDME.COM, MYNTRA, FLIPKART ETC ETC ARE much better extremely unprofessional service .! after reading the reviews i have to now worry if i get my money back !!!

my first citizen card [protected] is a god card, however I have not received the upgraded card since the past 2 years. I went to Shoppers Stop at City Centre Kolkata, more than 4 times in this 2 years only to complain abt it and get a resolution. To no use could the customer service manager help me.

Please read the letter i wrote them which has all the details- Hello Shoppers stop, I am a very regular online shopper, I’ve shopped from Various online shopping portals trending in the market and have had a really Good and satisfying experience but the experience that I had with your website is very very disappointing and Unsatisfactory !!! I had placed order# 5779102 on 31st of may 2014 after spending so much time and energy to select the product, I even went to your Hyderabad store (as I stay in Hyderabad) to check out the product physically. As it was much cheaper on your website I went ahead and placed the order. But as usual the order got “Cancelled” even after I paid money in advance. I have called twice on your helpline number and the reason that I got is that the product was not available. How can you give me this silly reason… the product was available when I made the payment, there after it is your responsibility to book it or arrange it from wherever you can… and for your information it is still available in your stores in Hyderabad. Adding to all this, few months back I placed order # 5365451 which got cancelled too, for reasons best known to you guys. I will pass on this feed back to my friends and family and to all the social forums that I am associated with. So that none of my people become fools. If you can’t deliver a product at a lesser price please stop putting up fake discount schemes on your website and fool the customer. I am at least expecting my paid money to be returned to my account ASAP as I never want to shop with you again!!! Thanks for your service, Jimmy

Respected Sir/Madam, My name is Barjinder Singh and my PF account # is MH/KDV/13484/30886. I left the Shopper Stop 7th Sep 2013 and Submit the PF form to HR on month of Dec 2013. But wheni check my PF status on shopper stop online portal which is (http://www.pfoutsource.com/ESSClaimStatus.aspx) is still showing pending and the last status is updated on the portal 26 March. Sir request you please help me to get my PF as i am thinking the company does not support the people who left the org. Please help me Thanks & Regards Barjinder Singh

This is by far the worst online store, I have come across. Later my friends told me that they have faced the same issues. The order was placed on 27th April and today is 11th May and all the products are yet to be delivered. When you speak to the customer care, they tell you the status, which is of no use and none of them registers a complaint or take it forward. I shop online at a regular basis and everyone is so quick to arrange and deliver. I for sure know, that I would never ever buy from this store online.

Complaint against Shoppers Stop staff, Shoppers Stop, In orbit Mall, Hyderabad I purchased Ray Ban Sunglasses (Receipt attached) on 5th February 2014 night. After couple of days I took them out of the case and wore them. After driving my car few miles suddenly one of the glass came out of the frame. I tried to put it back, but couldn't. I called up Shoppers Stop store and asked if I can get a replacement for the glasses. The store person said that the glasses would be sent to the service centre and I wont get a replacement. I was not happy with what the advisor has said, as no one likes to pay a full price for a repaired 'RAY BAN' sun glasses. I insisted on getting a refund. The advisor asked me to come to the store to get the replacement, as he has to get the refund authorised from his manager. I clearly informed the store advisor that I would only be able to come to the store after two weeks as I am outside the city. He agreed to it. I went to the store after some days. I asked the staff for a replacement glasses as promised over the phone. To my surprise the phone conversation was not lodged any where and the person I spoke to doesn't remember (of course he wont as its been quite a few days after the phone conversation). So, I had to tell the whole story. The staff said that they cant replace the glasses nor can they give a refund. They said it is a manufacturing defect and a small screw was loose. It went on to become an argument between me and the staff. After a long conversation, the staff agreed to speak to the management about the refund or cancellation of the order, as I didn't even wear the glasses once. Proof is my phone conversation with the staff. The staff agreed to call me back after they speak to the management. I waited for few days and, I myslef, called the store. I found out that the staff is still in the process of communicating with the head office for refund. Hoping to get refund I bought an other pair of glasses (I am afraid its not shopper stop this time). As I still didn't get a call from the store I had to chase the shop people. I called them up and shocked to hear that the glasses were actually sent to Mumbai for a repair without even informing me. I spoke to the staff and asked them why I have been mislead and has been given wrong information all the time I either visited the store or called the store. I didn't get any proper reply back. Why was my first call to the store not logged? Why I have been given wrong misleading information? Why there is no right point of contact? If there is a manufacturing defect in a piece then it is the responsibility of the company to replace it or refund it. But why not in case? I was given wrong information and then while testing my patience calmly the defective glasses were fixed. I had to buy an other pair of glasses. I have been fighting with the Staff to get a refund. But they don't seem to care about my concerns. I will see for how long they are going to keep the repaired glasses. After going through all this why should I get the glasses. I really need a full refund on the glasses and don't need those repaired glasses, as I have bought a new pair. The purchase receipt is attached and also the shop acknowledgement receipt is also attached. I had to resort to this email option as no one bothers to listen to me. I really didn't expect this kind of treatment from such a big shopping giant. What a pity. Kindly process my refund as early as possible as I don't want to speak to the store people, as it will just be a waste of my time. Thanks Satish

Hello, i have bought i-walk formal shoes today at Shoppersstop-GVK mall, Hyderabad. ITEM No: 130247 i was in Hurry to go home and finally i chosen 1 and told them to pack. when i checked it after coming home, both are different sizes.:( :( :( How ridiculous it is..! i m on the way to my hometown now and will be back on tuesday only, and i must be there in office tuesday 9:30AM. Never thought SS wil do these stupid things, :( :( what should i do now ?????? shall i go with different size shoes to office ??

Respected sir,
i did place order from shoppers-stop on 22nd of march having order number[protected], on 23rd of march i did receive mail that my order has been shipped, but today is 27th of march but till now i did not get any tracking number related to my parcel.i did mail them and also call them two times but their answer was only that they will send me soon as possible. They are not doing anything in my favour, so i request u please solve my problem, otherwise i will never purchase anything from shoppers-stop.

regards
mahesh verma
[protected]

I would like to complain to u regarding my order not being delivered which i placed it on sunday i.e. 8th feb...and till now i did not even receive my order tracking detaills...i even called on the customer support no but i did not get a positive reply. 7 days have already been passed, if this is the condition i regret for shopping from this site because orders are delivered in maximum 5 days on other sites and here i dont even have the clue of my order..so kindly let me know when wil i receive it..my order no is 5473442 ARIF BADER

hi

this is Anshul parihar, Detail are given below.

Name- Anshul kumar parihar
Emp id- s35248
Pf no- MH/KDV/13484/28174

I resigned this company last year, I have not received my pf till now, I tried to call many times to head office, but nobody giving me the exact information. kindly look in to this matter and resolve the problem.

thanks regard
Anshul Parihar([protected])...

Hi I had done shopping at begumpet ShopperStop on 5th of december and inside their store some one gave me a card and asked me to fill it for entry into some contest/prize. Today i got a call from[protected] stating that i was one among 20th others to have won some vouchers for Hotel/Holidays and the stuff. The guy insists that only couple should come and collect it, inspite of me telling him that i have never entered my marital...

I have purchase online a product from Shoppersstop ONLINE on 12th of August. my order number is 5025565. But the order was cancelled later by them as the product was not available with them. But they havenot yet refunded my amount. I kept follwing through mails and calling customer care of shoppersstop but everytime they have the same answer that it will be refunded within a week but it is not yet done

It is terrific experience I faced with the brand Arrow at Shoppers Stop, Salarpuria Tower-2, Near Forum Mall, Koramangala, Bangalore. Bill is dated 10/08/2013 in name of my firend Srijiv Dimri (with whom I did purchasing), cash memo#:8533, Store Id: 163. I bought a party wear blazer of Arrow brand. It was sale for clearance of stock. The size I tried was of 42 (which can be seen in CCTV coverage) but while packing they packed and billed 44. Due to get clearance of larger size blazers which they have left in plenty, they intentionally or intentionally (not sure about their motive), did the fraud with me. When I wore this blazer 1st time on 27th Aug’13 on my friend’s reception, my friends told me did you wear borrowed one because it does not suit you. That is the time I realized a brand has cheated with me. When I went to store for replacement on 1st of September’13, they clearly told this is not our fault. We will not do anything. People prefer to choose brands which came to India because of their quality and service. Is this service acceptable by Arrow and service provider Shoppers Stop? When I went there for replacement, they said it is out of replacement time but No-Where on bill it is written it cannot be replaced within 20 days. It is showing 90 days. They started blaming you have used it on many occasions. How am I supposed to use it on many occasions when this does not even fit me? Is customer supposed to pay for the fraud of company? If they want clearance of stock, they should do it but not by cheating customers? Is customer supposed the check each and every item 3-4 times to make sure that he has got the right product? The pain I felt while selecting the item, choosing the right size was not enough for me? Do I need to check at each step that I am not cheated? Their representative made me wait for 1 hour before even answering me. I left my product with them and asked them to give me the only one which I have bought. When I asked those to see CCTV coverage which size I tried and where you cheated me, they said do whatever you can do, we will not do any replacement.Please help me in getting my product/money back. Please suggest how to take legal action against such fraud people so that they do not cheat other customers like this.

I want to highlight one of the worst services of Shoppers Stop who claims to be best in the industry. Their team has been continuously bluffing me for no reason and afraid of speaking with me on calls. They have committed lots of false promises without any action on it. I brought two products (order no 5004768), a gift to my friend going overseas, on 3rd Aug 2013 through their online service. They claim that the product would be delivered at my door step within 2-3 working days. One of my product was cancelled after 3 working days from placing a order with no intimation of it. The second product was delivered after 7 working days without any reasons for it. They failed to provide appropriate updates of the transactions made by me. Now, since my friend had returned till the time the product was delivered to me, I raised a return request. I was been promised that the product will be picked up from me within next two days also which never happened in reality. Their customer support staff is irresponsible and unaware about their own policies and procedures. They do not take any actions on the issues raised and display a casual approach towards customers. I have made two escalations to Shoppers Stop till date but haven't heard back with a solid response about their lapses in services and fraudulent promises given to me. They breached my trust and patience when they stated that their supervisors were trying to contact me. They do not possess any valid evidence around whatever they speak on calls and actions to settle customer grievance. I am not only struggling to get my money back on cancelled order, which THEY DID, but also to return back the late delivered product. Shopper Stop happens to be a pathetic when it comes to addressing the customer issues. They do not possess any escalation metrics and always run around when it comes to respond to their misconduct. After such a unacceptable service, I would be not surprised to see people NOT buying any products from Shoppers Stop.