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so sad... :(
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Dear Mr. Nagesh,
It's with great disappointment that I have to bring to your notice the most pathetic service I've ever encountered. Let me start by briefing you with the issue I've faced, my wife had ordered for a pair of pants on 19-05-14 which arrived on 21-05-14 and on 22-05-14 she had raised a replacement request which was to be fulfilled in 3-5 working days as per your organization policy. However, the pick up has still not happened even after repeated requests and phone calls to your customer service team. Every time me or my wife have called we've got numerous assurances from your team (Suraj/Sharon/Aparna etc) but none of them have been fulfilled. Mr. Suraj even went to the extent of asking my wife to arrange for a courier drop of the product to your warehouse. Sharon Martin, arranged for a fake call from Aramex on Saturday 07-06-14 saying that the pick up would be done between 3 pm to 5 pm, however, when the pick up didn't happen and we enquired with the courier company we were given to understand that they work only till 1.30 pm on Saturdays. A follow up call to your team got us responses that there are no supervisors on shift and the call cannot be transferred. Even today after a lot of arguments from Sharon I was able to get your email ID. On being asked about personally visiting your store to change the product Sharon reminded us that there was a 14 day exchange policy which we had lapsed on. This for no real fault of ours as the delay was from their end still there is a completely non cooperative attitude of the Customer Service team of shoppers Stop that I have reached out to you at a personal level.
I would appreciate your intervention and revert on this matter.
Best Regards,
Kannan Aiyer
© 2014 Microsoft Terms Privacy & cookies Developers English (United States)
It's with great disappointment that I have to bring to your notice the most pathetic service I've ever encountered. Let me start by briefing you with the issue I've faced, my wife had ordered for a pair of pants on 19-05-14 which arrived on 21-05-14 and on 22-05-14 she had raised a replacement request which was to be fulfilled in 3-5 working days as per your organization policy. However, the pick up has still not happened even after repeated requests and phone calls to your customer service team. Every time me or my wife have called we've got numerous assurances from your team (Suraj/Sharon/Aparna etc) but none of them have been fulfilled. Mr. Suraj even went to the extent of asking my wife to arrange for a courier drop of the product to your warehouse. Sharon Martin, arranged for a fake call from Aramex on Saturday 07-06-14 saying that the pick up would be done between 3 pm to 5 pm, however, when the pick up didn't happen and we enquired with the courier company we were given to understand that they work only till 1.30 pm on Saturdays. A follow up call to your team got us responses that there are no supervisors on shift and the call cannot be transferred. Even today after a lot of arguments from Sharon I was able to get your email ID. On being asked about personally visiting your store to change the product Sharon reminded us that there was a 14 day exchange policy which we had lapsed on. This for no real fault of ours as the delay was from their end still there is a completely non cooperative attitude of the Customer Service team of shoppers Stop that I have reached out to you at a personal level.
I would appreciate your intervention and revert on this matter.
Best Regards,
Kannan Aiyer
© 2014 Microsoft Terms Privacy & cookies Developers English (United States)
BAD CUSTOMER SERVICE. I had ordered a watch online from the shopperstop online website. First, it was received in a very bad watch case. Secondly, I wanted to have it returned, so I had called their customer care to check. The customer care lady said, it can be returned and raised the request for which I had received an email confirmation. She told me that it will be collected in the next 3-5 days.
At the end of the 5th day, one of their executives calls and says they cant take a return for watches as it is against their policy. They should have told me this on the very first day. They shouldn't have raised the request. Their own associates don't know the policies!! They had cancelled my return. Meanwhile, their logistics person was at the door to collect the watch for return.
Horrible customer care and bad service!!
At the end of the 5th day, one of their executives calls and says they cant take a return for watches as it is against their policy. They should have told me this on the very first day. They shouldn't have raised the request. Their own associates don't know the policies!! They had cancelled my return. Meanwhile, their logistics person was at the door to collect the watch for return.
Horrible customer care and bad service!!
Dear sir/madam,
This is the worst ever online shopping experience I ever had with any company.
My order of 17th October is still not delivered.
As you can see in the Image 1 attached the shipment have reached your courier partner agency local office at Surat on 25th October, 2014.
As seen in the map (image 2) attached herewith the distance of the delhivery's local office from the delivery address is hardly 15 min drive, so what is the reason of failed delivery though it has been more than 10 days & why is that the shipment was out of order 3 times & was not delivered.
I called the delhivery people on 31st October, but they didn't bothered to reply me any satisfactory answered. The reply received was this 'You can contact shoppers stop people and its not our liability. There some issue in your shipment. You can complain wherever you want'.
Followed which I called to the toll free no. of shoppers stop & talked with Mr. Manish. He assured me that my shipment will be surely delivered on Saturday 1st November. But as expected it was not delivered.
Than I was given an assurance that it will be delivered on Monday the 3rd November. But again I received a msg on monday from delhivery that your order was out for delivery today but it failed to be delivered.
Than between 3rd to 9th November I have called minimum 10-12 times to the shoppers stop office. Talking to customer care representative Mr. Manish, Floor supervisor Mr. Kanhaiya & also Finally Hina the executive manager on 7th November. But each of them just could let me knew my order status as also seen by me online on delhivery website. Miss Hina assured me that she is following up with senior manager. There is some issue with delhivery office but she will 100% make deliver my order within next 24 hours. But again on 8th November (Saturday) the order was not delivered & no one could give me a satisfactory answer from Shoppers stop.
Finally being fed up I collected my order personally on 9th November evening from Delhivery Office at Surat, assuming that it will not be delivered. And seeing the situation at the delhivery local warehouse I am glad that I collected it personally. Hundreds of parcels from flipkart, myntra, snapdeal, shoppers stop where lying there on floor without any accountability or maintenance of fragile items like mobiles etc. The local personal there had no accountability & could give no reason for not delivering the parcel for 15 days. He was also not sure that if I would not have collected it personally, when would he have delivered the same.
But more than the logistic agency, I am perturbed by the shopper stop people & their attitude. A big brand name with zero customer relationships. The items were diwali gift for my father & the entire charm of it was ruined.
The day I placed an order from shopper stop I also placed an order from Jabong. Jabong people have also same delhivery agency as their logistic partner as seen in Image 3. The shipment had received the delhivery local office on 26th october as seen in image 4. As the parcel was delivered by 28th of october, even without my inquiry, I received an email from Jabong on 28th October a assuring the delivery in next 72 hrs as seen in image 5. And the jabong order from same logistic partner on same address was delivered on 29th October. Now thats what I call customer relationship & accountability. I have recorded and saved in my cell all the communication with shoppers stop people
As per my knowledge the delhivery has only one office in Surat, so why was the jabong order delivered and not the shoppers stop?
I can see only one reason. Shoppers top has zero accountability to its customers. As it was a prepaid order, once they received their payment, they don't care. I have never even received a call from their customer care representative following up with my order. Even today I haven't received a call. If I had been a manager there at least I would have arranged a call back, a follow-up call, some discount or would have even shipped the order again through other courier agency to save the brand value of my company.
I was a loyal customer of shoppers stop since its first showroom at pyramid mall in mumbai. But what I can say is that you have lost one customer forever in this competitive market.I don't feel if you even care for this, neither I am expecting a reply from shopper stop.
After all what can one expect out of a careless, negligent, irresponsible, only profit oriented brand.
This is the worst ever online shopping experience I ever had with any company.
My order of 17th October is still not delivered.
As you can see in the Image 1 attached the shipment have reached your courier partner agency local office at Surat on 25th October, 2014.
As seen in the map (image 2) attached herewith the distance of the delhivery's local office from the delivery address is hardly 15 min drive, so what is the reason of failed delivery though it has been more than 10 days & why is that the shipment was out of order 3 times & was not delivered.
I called the delhivery people on 31st October, but they didn't bothered to reply me any satisfactory answered. The reply received was this 'You can contact shoppers stop people and its not our liability. There some issue in your shipment. You can complain wherever you want'.
Followed which I called to the toll free no. of shoppers stop & talked with Mr. Manish. He assured me that my shipment will be surely delivered on Saturday 1st November. But as expected it was not delivered.
Than I was given an assurance that it will be delivered on Monday the 3rd November. But again I received a msg on monday from delhivery that your order was out for delivery today but it failed to be delivered.
Than between 3rd to 9th November I have called minimum 10-12 times to the shoppers stop office. Talking to customer care representative Mr. Manish, Floor supervisor Mr. Kanhaiya & also Finally Hina the executive manager on 7th November. But each of them just could let me knew my order status as also seen by me online on delhivery website. Miss Hina assured me that she is following up with senior manager. There is some issue with delhivery office but she will 100% make deliver my order within next 24 hours. But again on 8th November (Saturday) the order was not delivered & no one could give me a satisfactory answer from Shoppers stop.
Finally being fed up I collected my order personally on 9th November evening from Delhivery Office at Surat, assuming that it will not be delivered. And seeing the situation at the delhivery local warehouse I am glad that I collected it personally. Hundreds of parcels from flipkart, myntra, snapdeal, shoppers stop where lying there on floor without any accountability or maintenance of fragile items like mobiles etc. The local personal there had no accountability & could give no reason for not delivering the parcel for 15 days. He was also not sure that if I would not have collected it personally, when would he have delivered the same.
But more than the logistic agency, I am perturbed by the shopper stop people & their attitude. A big brand name with zero customer relationships. The items were diwali gift for my father & the entire charm of it was ruined.
The day I placed an order from shopper stop I also placed an order from Jabong. Jabong people have also same delhivery agency as their logistic partner as seen in Image 3. The shipment had received the delhivery local office on 26th october as seen in image 4. As the parcel was delivered by 28th of october, even without my inquiry, I received an email from Jabong on 28th October a assuring the delivery in next 72 hrs as seen in image 5. And the jabong order from same logistic partner on same address was delivered on 29th October. Now thats what I call customer relationship & accountability. I have recorded and saved in my cell all the communication with shoppers stop people
As per my knowledge the delhivery has only one office in Surat, so why was the jabong order delivered and not the shoppers stop?
I can see only one reason. Shoppers top has zero accountability to its customers. As it was a prepaid order, once they received their payment, they don't care. I have never even received a call from their customer care representative following up with my order. Even today I haven't received a call. If I had been a manager there at least I would have arranged a call back, a follow-up call, some discount or would have even shipped the order again through other courier agency to save the brand value of my company.
I was a loyal customer of shoppers stop since its first showroom at pyramid mall in mumbai. But what I can say is that you have lost one customer forever in this competitive market.I don't feel if you even care for this, neither I am expecting a reply from shopper stop.
After all what can one expect out of a careless, negligent, irresponsible, only profit oriented brand.
I visited the Gopalan Mall SS in KR Puram Yesterday, they have a horrible Customer service .I had to wait for nearly 25 Minutes in the billing counter to get 3 products, especially when there was no one else before me & the responsible executive ignoring customers who have come first, least bothered!!! DIGUSTING!
Shoppers Stop -- Illogical rules on exchange/ return
Shoppers stop should shut shop in India if they do not know how to handle customer grievances. I recently picked up a watch from (Fossil brand) their outlet in Total Mall, Soul Space Arena, Nakundi, Bangalore. I wasn't too sure of the model I picked but I was miss lead by the sales representative at the store saying that I could exchange it to the model I want when it arrives at the store in two days time. However, when I went back to the store for exchange, I am being told that they do not accept exchanges on watches. Could someone please let me know what legal action can be taken against this.
Shoppers stop should shut shop in India if they do not know how to handle customer grievances. I recently picked up a watch from (Fossil brand) their outlet in Total Mall, Soul Space Arena, Nakundi, Bangalore. I wasn't too sure of the model I picked but I was miss lead by the sales representative at the store saying that I could exchange it to the model I want when it arrives at the store in two days time. However, when I went back to the store for exchange, I am being told that they do not accept exchanges on watches. Could someone please let me know what legal action can be taken against this.
This complaint is regarding a very awkward situation that I faced in Hyderabad, Inorbit mall . Top floor- house hold section- of shoppers stop. I went up and was searching for my husband as he went to Shoppers stop first citizen customer support . I asked at the billing counter so they guided me with the way, I just took few steps when I saw four of the staff chitchatting amongst themselves .All of sudden they saw me and measured my vitals head to toe. I felt awkward and I gave them just a bad look, since our stupid Indian society says girls should ignore these things which I obeyed and ignored but the moment I crossed them they discussed something about me and started giggling, which I could not tolerate. Being a girl I am sorry to write in such language but I am dead sure they discussed my Vitals only. Getting the feeling of indirect molestation I couldn't hold my nerves and went back. I saw one guy's name and his name was - Mr illyas mirza bai.I could have given a tight slap on his face then and there but I didn't want to create a scene there . Even when I was asking him his name he didn't cross question me the reason, as he himself knew the reason. It was really disappointing, I have never seen such lameness before in any of the stores. All I can say is if you guys don't take any action regarding this then I believe shoppers stop has really degraded their staff quality, be it because of any factor.
My name is- Sukanya saha
[protected]@gmail.com
The reason I am giving my details is, all i want to see what action you guys take regarding this.
My name is- Sukanya saha
[protected]@gmail.com
The reason I am giving my details is, all i want to see what action you guys take regarding this.
I had purchased an item on Shopper stop online on 28th Feb 2015. The amount got deducted but the website was stuck. I had reported this on 28th Feb itself.
I have no resolution on this, today is 7th day.
I had requested to send the item by COD, there is no response. Repeated mails were sent which gave a reply that it will take 2-3 days of time.
No doubt this is very sad experience with Shoppers stop on line shopping.
No doubt that I will never use it again and advice others about it too.
No wonder Flipkarts, Snapdeal, Myntra and E-bay etc are much better, as its not about the problems but what you do with the problems. Let your Customer Care Head, Finance head and Logistic head know of this too.
Vikram
I have no resolution on this, today is 7th day.
I had requested to send the item by COD, there is no response. Repeated mails were sent which gave a reply that it will take 2-3 days of time.
No doubt this is very sad experience with Shoppers stop on line shopping.
No doubt that I will never use it again and advice others about it too.
No wonder Flipkarts, Snapdeal, Myntra and E-bay etc are much better, as its not about the problems but what you do with the problems. Let your Customer Care Head, Finance head and Logistic head know of this too.
Vikram
I have purchased Kenneth Cole wrist watch worth Rs. 12, 796 on 23rd March 2015 from Shopper's Stop - Rajouri Garden. From very next day I have noticed that the timings of the watch was going back again & again, but i still continue to wear it in order to check the exact problem. On 31st March'15, I have put this problem to Shopper's Stop physically.
I'm very clear to the personnel of Shopper's Stop that I'll not take repaired watch anyhow, either I want new piece or refund of my money.
This is not at all acceptable that I will take repair watch, though i paid for new one. I'm shocked to see the quality of products Shopper's Stop has in their showrooms. You are fooling your customers' by giving them defective piece.
This is not the first time I came across the defective product from your showroom, I have accepted many repaired products because of some defect in the products at the time of purchase. But I have never been campaigning for the same.
But this time its heights, I'm clarifying that I'll surely not accepted the repair watch. Even as far as Kenneth Cole wrist watch concerns, this brand degrade their quality day by day.
I'm not happy with Shopper's Stop products & services. Now, waiting for the revert from your end without wasting the time.
I'm very clear to the personnel of Shopper's Stop that I'll not take repaired watch anyhow, either I want new piece or refund of my money.
This is not at all acceptable that I will take repair watch, though i paid for new one. I'm shocked to see the quality of products Shopper's Stop has in their showrooms. You are fooling your customers' by giving them defective piece.
This is not the first time I came across the defective product from your showroom, I have accepted many repaired products because of some defect in the products at the time of purchase. But I have never been campaigning for the same.
But this time its heights, I'm clarifying that I'll surely not accepted the repair watch. Even as far as Kenneth Cole wrist watch concerns, this brand degrade their quality day by day.
I'm not happy with Shopper's Stop products & services. Now, waiting for the revert from your end without wasting the time.
This has been worst of experience i had from any of e-com websites . Shopper stop website guys never buy anything you never know when you money will get deducted and no order gets generated, following which you have to spend additional money calling customer care as toll free number no one picks up .
On 24 th april 2015, i wished to buy a product from shopper stop website for the first time as trusted brand and all rubbish . As soon as i completed my order and made the payment no order get generated but my money got deducted . I immediately called there customer care to get response that we will sort the issue in next 24 hours . I tried to reach them after 24 hrs to get response that the issue has been forwarded to respective department and they will get back to me in 2 days . Now after 2 days no one knows what to do . Useless people . Never buy from site if you love you money .
On 24 th april 2015, i wished to buy a product from shopper stop website for the first time as trusted brand and all rubbish . As soon as i completed my order and made the payment no order get generated but my money got deducted . I immediately called there customer care to get response that we will sort the issue in next 24 hours . I tried to reach them after 24 hrs to get response that the issue has been forwarded to respective department and they will get back to me in 2 days . Now after 2 days no one knows what to do . Useless people . Never buy from site if you love you money .
I placed the order for a pair of shoes from Shopper stop online, the order was supposed to be delivered in 3-5 working days. After seventh day, I called customer support who informed that the product failed the quality check and they procuring the same again from various stores in India. I sent an email at [protected]@shoppersstop.com, who took further 5 days to understand the situation, and after making me wait for 15 days informed me that there was some error with the system, and the product was out of stock the whole time, but was showing as available which was an error.
Please don't buy anything from Shopper stop as they loot people anyways with high price and then earn interest via investing people's money and canceling their order. This is a big time scam!!!
Please don't buy anything from Shopper stop as they loot people anyways with high price and then earn interest via investing people's money and canceling their order. This is a big time scam!!!
Hi,
I have palced an order in Shopperstop site. My Order no:00341026. Its been more that one week, I am not getting any response from the authority. The product has still not dispatched. I have bought products for nearly 2000 Rs. They are not responding to the mails or calls. Very unhappy with the service...Dont trust this bloody site. Its waste of money
I have palced an order in Shopperstop site. My Order no:00341026. Its been more that one week, I am not getting any response from the authority. The product has still not dispatched. I have bought products for nearly 2000 Rs. They are not responding to the mails or calls. Very unhappy with the service...Dont trust this bloody site. Its waste of money
I ordered a hush puppies shoes on[protected]. Stil not delivered on[protected]. Their toll free number and land line number just keep ringing. Nobody has picked it up over the last 2 weeks. Their contact link in the website does not work.
I don't know. Pathetic customer care
Order ID : 00410144
I don't know. Pathetic customer care
Order ID : 00410144
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