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www.cromaretail.com
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Updated: Mar 18, 2025
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Croma reviews & complaints page 82

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R
Rajesh_krb
May 22, 2020
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Gift card expire

Hi i was trying to activate my gift card from croma but i got meaaage that cards has been expired, i couldn’t redeem on time, please reactivate below 4 cards value of 4 thousand rupees
# [protected]
# [protected]
# [protected]
# [protected]

Thank you!
Rajesh...
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Diptesh Rao
May 21, 2020
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Restraining to enter

Address: Croma Opposite aquvinos restaurants Nadiad 387001

Today i went to visit croma based in nadiad gujarat at around 1:30 pm and a security guard restrain me to enter the shop why a salesmen was not available. I told him i’m not here to roam, let me in i’ll see few models of televisions because i wanted to buy a television sony a8g model but he refused me to enter. I’m greatly disappointed with this kind of behaviour and would never allow me to visit the croma again...
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Aishwarya Dahale
May 21, 2020
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One plus 7T pro

I placed order from croma in April and the manager promised if they fail to deliever the product I'll get the refund within 7 days. But it's 21st May now. Initiated refund on 13th May but no refund till now. They have not even cancelled the order....
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Sengar11
May 19, 2020
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Sound problem

It occurs problem in sound suddenly it gone and suddenly it came and i bought it before 1 month approx. I don't know what is the problem in the led but i want to know that why it is occur nd my led is under warranty so want it's repair or replacement so plzzz do it on urgent basis....
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Such_gopalan
May 18, 2020
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Adaptor and power companion missing

Address: Domlur, bangalore

I bought a new laptop dell inspiron 13 7000 2-in-1 and got only my laptop, power cord and the touch screen pen as part of the accessories when i bought it on 10-may from chroma koramangala branch, bangalore.
Meaning there were missing items of the power companion and mobile adaptor.
Please do check and call me on [protected]
I would request you to kindly look into this at the earliest.
Regards,
Suchitra...
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raeez ibrahim
May 18, 2020
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Mobile phone

I have ordered a phone through croma . and the company didnt deliver the product on time. I had to cancel the order because of delay in time. But now they are not processing my cancellation request....
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U
udaya chinnathambi
May 17, 2020
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Product canceled. No Refund

I have cancelled the product on april 24, 2020 for the order id[protected], its being more than 23 days long, i have not received the refund. So worst service provide by croma. When i will get the refund?. I have contacted customer care service many times. But no useful response received still. I have received the mail on may 8 saying that there was a service request created for my complaint by mentioning this number sr[protected] and is...
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sach4095
May 16, 2020
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Refusal to honour extended warranty

I had bought a voltas room cooler from croma store on 14.5.17 (Transaction number slf02a[protected] with extended warranty of 2 years. Recently the swing stopped working. The worst part is that same problem happened last year as well for exactly the same reason which should have been sorted last time only. I tried to contact the voltas customer care number [protected] on 1.5.20 but i was asked to call back after 3.5.20 as no executives were...
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Narender Kumar Vardia
May 5, 2020
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not getting service for ac repairing at noida

Dear croma,
This is to bring into your kind notice that we have purchase one dakin split ac and one canon printer with 2 year extended warranty; but both the machine are not in working condition details are mentioned ;
1. Dakin ac is not cooling; it has gas leakage issue.
2. Canon printer is not giving any print.
Ac details are:-

Dakin ac; this is ac is not working. It’s not maintaining the temperature...
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chiku bhatiya
May 4, 2020
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earphone is not work proper

Address: Ktargam

Boat...
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Sultan Chauhan
May 3, 2020
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samsung inverter freezer

Address: KH 18/19 GALI NO 16 SWAROOP NAGAR Delhi

Not calling...
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Pranam U.s.r
May 1, 2020
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croma changed my home delivery into store pick up without even notifying me

Address: Croma by Tata

This complaint is regarding order no[protected] placed on croma website for home delivery. I had ordered a jbl wireless bluetooth headphones and they have accepted the order. During lockdown its understood that delivery is possible. There is no problem for me to wait. But they change the mode of shopping without even bringing to my notice. I am worried that since i have already paid the huge amount, anyone can collect the order in my name....
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Yashasvi Tandon
May 1, 2020
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gift card - urgent

Address: India

Hi - i have 2 croma gift cards which seem to have expired, i got them both as a gift from a. Friends who is in india.

I moved out of the country and do not stay in india and hence was unaware of the timeline and hence could not use them in time.

I want to now re activate my cards and would like to use them asap now.

I am mentioning my gift card numbers below :
[protected]
1001...
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Awdeshjpr
Apr 28, 2020
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emis related

Address: Croma situted at Greater Noida

Sir,
I have brought Mobile on 19th Dec 2019 on 0% interest for 6 months EMIs of Citi bank Credit Card and as per EMI Schedule I should be pay 2333/- monthly but I am paying around 3300/- monthly.

Kindly resolve my query....
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Pooja Malvi
Apr 23, 2020
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smart tv not working

Address: Bhayandar east

As i am switching on the tv its just showing smart tv logo on the screen and in 10 second the tv is turning off. The tv is turning black in few seconds. This is my 3rd time purchase of croma tv. I have purchased croma smart tv 2 times before also and both the time it has turned faulty in few months of purchase and now even this tv is not working within few months of purchase....
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जाट Kapil chaudhary
Apr 21, 2020
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android led

Address: House no.86 shanti nagar colony behind gulmohur garden Rajnagar Ex. Ghaziabad 201017

My croma led not working i have facing problem.....
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S
Sreemanti1
Apr 15, 2020
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request for prepaid order cancellation is not taken care of

I have placed a mobile prepaid order cancellation request on 13th of April.But no one is replying to my mail nor is the customer care helpline effective.I paid through my credit card if the refund doesn't return to my account on time I will be charged.I need the cancellation and refund initiation to be processed immediately...
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D
DeepanshuArya17
Apr 13, 2020
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cashback

Address: Dwarka, sector 12 new delhi

I have purchased Iphone 11 from Croma sector 12, Dwarka on 2nd November and paid through HDFC card. I was told that i will receive 6k cashback in 120 days and I haven’t received yet.
I can add even after 130 days now, I haven’t get my cashback in my account....
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Pradyumna Rams
Apr 13, 2020
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delivery option change to store pickup without notice.

I had ordered a smart phone on 12th april 2019 with the option of home delivery by 21'st april (It was the only option for my location in bangalore). And i got the first invoice as home delivery. But the next day it turned to store pickup without my consent or prior notice.
I would like croma to resolve this and get it back to home delivery as i can't engage in store pickup. Home delivery was the only option available at checkout...
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V
vasanthnagarajan
Apr 2, 2020
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interest free emi and cashback fraud by croma

Address: Whitefield Bangalore

I have purchased a samsung tv from croma whitefield innvoice number sla[protected]. I was ready to pay full amount for the tv but the salesman forced me to pay with axis bank credit card with interest free emi option. I was told that the interest part will be credited back. He also said that there is a cashback offer and i will get rs 6600 cashback in 45 days. It is more than 3 months and still i have not recieved any cashback. Even they...
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