Croma Complaints & Reviews

I received a bill invoice from croma kurla when i purchased this laptop on may 20 .But on the bill there is no service tag number without which dell wont provide me any customer support. Croma helpline won't receive my calls....

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Address: Unity one mall rohini, near rohini west metro, New Delhi, Delhi, 110085

I have made a purchase from croma a lenovo laptop, pf168v3q, according to croma representative. It has 1 year warranty and i came out of the store, after 7 months it started creating issue i decided to sell it on cashify so executive came amd told its out of warranty. As per lenovo website croma representative cheated on my by showing that warranty is 12. Months left but it wal preactivated. Now laptopt is not working proper as it seems like...

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Address: Croma, Aditya mall, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh, 201014

Bought an iron from croma with extended warranty service, which needed to be replaced due to some issues. Then received new same product, but when that product also got issues then at the time of fixing, i was charged with service charge and that service charge is not being reimbursed by croma saying extended warranty is expired at the time of product replacement.

This was not informed during first purchase and during replacement...

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Address: 64 sant nagar near east of kailash new delhi 110065, New Delhi, Delhi, 110065

महोदय जी नमस्कार
मैं आपसे निवेदन करती हूँ कि मैंने आपके croma store Nirman Vihar, Delhi से दिनाँक 20 अप्रैल 2018 को एक chopper with all accessories लगभग रुपये 2200/- का खरीदा था
जो कि 6 या 7 महीने में चलती हुई मोटर...

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Address: E-150, Saket Road, Saket, New Delhi 110017, New Delhi, Delhi, 110017

I purchased an o'general asgg18cgta 1.5 ton 5-star inverter split ac from the croma store at e-150, saket road, saket, new delhi 110017, on 16th february 2020.

Through croma, the ac was finally installed by a technician from the authorised o'general service centre in manglapuri, on 7th march. The technician who came to fit the ac did a very sloppy and careless job. Firstly he made a large jagged hole on the side of the machine,...

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Address: Fatima nagar, 411036

Hie this is mrs avachar. We have purchased a fridge from croma on monday. Which has not yet been delivered. But that is not my problem the problem is the executive is not even interested in replying or answering the calls. He is disconnecting the calls not even answering the messages. This is not the way to deal, and this is not the 1st time last time when i purchased the tv was a same experience tv wasn't delivered on time. Pathetic service...

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I had placed an order (#[protected] for croma 1 ton 3 star inverter ac (Model # crac7556) on 05/03/2020 and the delivery date was committed 12/03/2020. As per the status updated for my order on croma wesite on 06/03/2020, the order was handed over to logistics partner (Bluedart) vide awb # [protected]. I had also received invoice and delivery challan for the order. When i tracked the awb on bluedart website, it was showing no tracking....

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Address: Yelahanka, 560064

I bought an lg front load washing machine on 9th mar 20 for close to 35k and was delivered the same on 10th mar at 9:30 am. When we opened the machine door, we could see the seal is worn off.

I am looking for a replacement at the earliest please as this is very upsetting and completely unexpected from croma. The product to be shipped must be shown to custiomers at the outlet rather than simply sending any defective product...

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Address: Pune, Maharashtra

I have bought hitachi tv from croma aundh pune store on 22nd feb 2020. Since i wanted delivery in sindhudurg where delivery was not available, i asked them to get product available in goa branch. Manager agreed in 3-4 days product will be available in goa store. Post that after 2 week i got call from croma aundh that tv is available in goa branch. My relative visited croma goa 3 times but tv was not available then i called croma aundh one...

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Address: C9, Thiru Vi Ka Industrial Estate, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu 600032, Chennai, Tamil Nadu

Product: Lenova laptop
Cost: 20, 000

Ordered Date: 11th Feb 2020 - Online payment was also done on the same date.

Product delivery date was on 17th Feb 2020. I didnt receive the product on delivery date and NO PROPER update from croma Team

When called customer service they said product not available . so i requested for order cancellation.

From 17th Feb - 27th Feb (10 Days)...

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Address: Lenyadri CHS Ltd, F 102 , Plot No. 8 & 9 , Sector - 19/A , NERUL ( E ) , Next to Alaknanda CHS Ltd, 400706

Website: CROMA

Since the last two months I have been complaining by calling in your Customer care centre that the display of my washing machine is not working however so far none of the Technicians are able to resolve the problem and the complain is not attended properly with utter poor services from CROMA due to which I am suffering a lot . Machine is under warranty period ....

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Address: 122018

Dear sir,

I buy a onw plus wrap charger from croma on 24 feb 2020 in 3 hours delivery when the charger arrives i plug in my phone in this charger then i come to know my phone mother bord is damaged so i dont jave any use of this charger, i acll thier customer for return of the product they said they cant do this. What kind of return policy it is?...

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Address: 411033

Hi,

I purchased jbl 3.1 sound bar from croma pimpri pune on 16th feb 2020. The sales guy told that the display piece is only piece available and hence it is discounted.

Since, i didn't find and issue with the product i agreed and purchased the same. However, they said the original box is missing at there store, they just rapped in plastic and delivered. But they never told me that all the accessories provided...

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Address: Ambiance Mall, Gurgaon, New Delhi, Delhi

This is the worst experience that one can have from croma retail.
I bought a nokia 6.2 phone on 14th february 2020 from croma ambiance mall gurgaon.
At the time of sale the sales man opened the box and showed the phone and repacked it again. After reaching home the phone never turned on and i directly contacted the sales person about the same.
Next day i took the phone and submitted it to the store.
There is no...

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Address: Mumbai City, Maharashtra, 400065

Dear Croma,

We have had a good experience with Croma till today. We recently made a bulk purchase from Croma at Oberoi Mall, Goregaon East, Mumbai. Our refrigerator was delivered today (Invoice No. SLE005EA1212598) by Blue dart and we received an extremely poor service from them. First of all the delivery men denied to parcel it at our doorstep telling us that they do not have the manpower. After a lot of arguments they said...

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Address: Nashik, Maharashtra, 422005

Recently in month of june 2019 i have purchased croma power bank of 5000mah from nasik store. The product has 6 months warranty and during that period the product worked well and as 7th month started that croma power bank starts giving complaints and at last it gets completely dead. So my question is why that product runs only the time of warranty. Their sales person told at the time of purchase that it will run min 2yrs. And now the company...

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Address: 474005

On 16th feb.2020 i purchase a smart ready led tv 32inches el 7344 from your croma store at city centre gwalior. I made the full payment and it was assured by store manager rajendra malviya that it will be installed today only i. E, 16th feb.2020.
Tv was sent but was not installed on 16th. On 17th feb.2020 some service mechanic called at 10.45 am and came at 12.00. Opened the box and wall mount was missing in the box. I contacted the...

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Hello,

Please go through the below scenario, which are impacting your customer relation and can be reason to loose trust on you

I had purchase a hitachi 50 inches led worth rs 53, 000 on dec'16.

While purchasing croma asked me to go for extended warranty, which can help you in case of any issues with hitachi led.

Now, feb'20 month is running and suddenly my led display got black...

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Address: 600100

I bought this product online, it said i can use pressure cooker in it. Now it says cant use normal utensils only induction bottom utensils can b used, i just bought this product less than 24 hours ago, now they are not ready to for a return. When i call them they said we cant do aything n abruptly cut the call. For a bachelor person they its too much already to spend 3000 now i have to spend more money to buy induction cook ware to cook on...

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Address: Jagruti colony,Kondapur ,hyderabad, Ranga Reddy, Andhra Pradesh, 500084

I had purchased symphony air cooler in the month of March 2019.within 5 days o[censored]sing it, water started sprinkling from the top.A complaint was given and they came after many days and said that the cooling pad is damaged.How come it gets damaged without even using for 5 days less than 3hrs per day...
Every product would be displayed and when we are about to purchase, they always say stock is not there, we will get from some DC.same...

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Croma Complaints & Reviews

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Croma reviews & complaints page 83

invoice with service tag number of dell xps 13

received pre activated refurbished laptop on brand new mrp

bajaj iron || extended warranty issue

repair of chopper machine

incorrect installation of new o'general 1.5 ton 5-star inverter split ac

fridge

fake commitments. order not delivered. no customer service

damaged product delivered

didn't give delivery after 3 weeks post purchasing tv from croma

refund amount not received for online shopping from croma

9 kg top load croma fully automatic washing machine

wrap charger

jbl 3.1 soundbar

nokia 6.2 mobile

extremely poor delivery of the product by croma (invoice no. sle005ea1212598)

croma power bank issue

installation of newly purchase tv

hitachi-local brand introduce by croma

philips induction stove

kent purifier,philips mixer,symphony air cooler

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Croma Complaints & Reviews

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